Rated 4.2 out of 5 by 321
Rated 4.0 out of 5.0 by Odpstu It was ok
Stayed here recently it was all I needed for the trip I was making the room was ok and served all my needs.
I didn't use the restaurant or any other facilities during my stay.
The staff were friendly and the room clean and tidy.
July 29, 2015
Rated 2.0 out of 5.0 by ParsFanIan Not a great stay
Not one of my best stay's at the HI Bexley. On arrival I was welcomed by the very nice reception staff (reception staff always very pleasant# but as a Platinum member, not a Spire member. I know it is a relatively new rewards level but it would have been nice to have had some recognition. No offer of an upgrade to an exec room which is disappointing, just the same letter I get every time I stay. The room allocated was very small, very little room to relax or work. I did get bottled water but it wasn't replenished on my second day. Phoned down for an iron/ironing board and after patiently waiting for around an hour I had to call again. It came around 10mins later and the poor housekeeping girl was very apologetic and looked run off her feet. #A bit short staffed in this area?# An iron may not important to some people when reviewing a hotel but when I arrive on business I want to get sorted for the rest of my stay and surely every room should have one as standard anyway?.. Went to the gym both nights and the equipment/mirrors etc could do with a really good clean #daily!#. The first night there was no water and the second night no sweat towels. It is only a small gym so surely not that difficult to keep clean or stocked?#maybe related to a shortage of housekeeping mentioned earlier#. Ordered room service on the first night and wished I hadn't bothered. The soup was cold #my own fault for not sending it back) but also very bland and watery. The Club sandwich was drowned in mayonnaise which made it almost inedible as a sandwich. I've tried the restaurant before and not been too impressed with that either, there are plenty of excellent restaurants locally so they really need to raise the bar quite a bit. I am due to stay in the area for the next 24 months but for the first time in around 5 years I may have to look outwith the IHG group for a hotel. I gave my feedback to the staff on departure and have booked for next week to give the hotel a chance to respond to my comments..
July 26, 2015
Rated 4.0 out of 5.0 by The Lees Very convenient
We are staying here from time to time as it is near our family. Our 3rd visit this year. Comfortable, clean rooms, nice breakfast. Just wish the beds were larger in the standard rooms. Overall though this is a nice place to stay although think it a little overpriced.
July 23, 2015
Rated 4.0 out of 5.0 by dave298 Efficient
Needed a place to stay overnight. The room was just right and someone was available at reception for the early start. Perfect.
July 22, 2015
Rated 1.0 out of 5.0 by Robert789 What a poor staff service
Once again the service provided by the bar staff fell well below that expected at a IHG location.
ordered food and drink as per my usual on the evening, lager was flat once again, first course arrived but my main course never arrived
no staff were about seeing to customers needs and requirements
they were eventually full of apologies but what do apologies count for when they can not get the basics correct
this has not been the first occasion of lack of services etc.
July 22, 2015
Rated 5.0 out of 5.0 by The Big Bear Extremely handy for the wedding
Chose this because of its convenient location, and were pleasantly surprised at the friendliness and helpfulness of all the staff we engaged with. Lovely people, plus a good choice of breakfast, and a steak done just how I like it
July 22, 2015
Rated 4.0 out of 5.0 by Spud55 Good Business venue
Well looked after during the day but the experience in the hotel restaurant in the evening was very poor.
July 20, 2015
Rated 5.0 out of 5.0 by Incognito Excellent bedroom
Our room was spacious and well appointed. Very comfortable and immaculate. Would certainly use this hotel again.
July 18, 2015