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Rated 4.1 out of 5 by 213 reviewers.
Rated 3.0 out of 5.0 by Expensive for the experience An overall average stay at the hotel. Hotel was looking very dated inside, especially the rooms. For the price paid we felt it was expensive for the quality received. Service for a snack and drink in the afternoon in the bar was very slow and after being told my choice of food was available, I was then told it wasn't available so after making a second choice we waited quite a while for cakes to arrive. Also the price of a Starbucks coffee was more expensive that what you would pay in a Starbucks in London! Was Ok for one night stay but expensive for the standard received. November 2, 2013
Rated 3.0 out of 5.0 by Smoking no way Even though we had specifically booked a NO SMOKING room we were put in a smoking room. The whole room was unpleasant, sheets, pillows, curtains everything stank of cigarette smoke. Because of our late arrival we were unable to change rooms. October 21, 2013
Rated 4.0 out of 5.0 by Good location & comfortable room Room was very comfortable and hotel appeared very clean and tidy. We did not eat in the restaurant as not open until 6pm and we were going out at 6.30 so walked into Bexley to a local pub which was very nice and not too far at all. The buffet breakfast was OK but rather expensive at £16.95 if you had not pre-booked so would recommend booking room with breakfast included as we had done otherwise I think we would have gone home hungry! We were disappointed when we returned to the hotel just after midnight wanting a final drink to find the bar closed - a staff member said that they could serve guests if we had swiped a card at reception for 'extras' which we had not - expecting to pay for any drinks we had. They then said that we could go into the function room to get a drink - there was a wedding reception party in full swing in there, I know that I would be annoyed if people gate crashed my party and I felt that this was not appropriate so we went to bed instead. Checking in and out was quick and friendly and would certainly stay here again in the future - but would bring my own 'nightcap'! October 10, 2013
Rated 4.0 out of 5.0 by A relaxing weekend break We found the hotel convenient for visiting our family. It is in a good location for access to many things. The staff were welcoming and friendly. The room was comfortable and very clean. Good range of food and drinks.We will certainly stay again. October 9, 2013
Rated 5.0 out of 5.0 by Comfortable room and good breakfast Had a lovely stay. Staff really friendly and the breakfast in the morning was lovely, with lots of choice. September 26, 2013
Rated 1.0 out of 5.0 by Good hotel but, poor staff experience Room looks tired from a decor point of view. In the morning the full ground floor of the hotel was full of bikes, all over the pace. I arrived around 9.30pm but, tried to use room service to order a sandwich at 9.50pm but told to call back in ten minutes as the service was closing n 10-15 minutes, I was to contact the reception desk....... This is a IHG hotel in will never stay in again. September 11, 2013
Rated 5.0 out of 5.0 by comfortable Wonderfull staff make you feel very welcome treat you as an indavidual good food very resonasable would stay again.... yes yes yes yes September 9, 2013
Rated 4.0 out of 5.0 by London - Bexley Fine, comfortable hotel. Good location and welcoming staff. Good value for money. Is well maintained, clean and tidy and represents good value for money. Other Holiday Inn premises, especially some of those in central London ( Oxford Circus ) should come and see how a decent hotel is maintained and run. I've stayed here on several occasions and will stay here again. Only 2 negatives: restaurant menu was average (no salad main courses and had run out of lamb chops) and there was a fully decorated Christmas tree in the lobby! September 6, 2013
Rated 2.0 out of 5.0 by Minimalism I wrote to the GM on 29/08/13 and as at 31/08/13, no response. 1. Bedroom * Double room, one chair? * No HI notepad or pen? * No Hilden water – usually provided to PC guests? * No disposable face “cloths” [standard in HI Express] * No biscuits on the courtesy tray – or has the standard changed? * No courtesy email facility – one hour free per day at Theatreland; free in the lobby of the HI Express in Greenock! And free in the hotel local to my office where the tariff is less than I paid on Monday! I am aware of the ongoing change but frankly this is neither fast enough nor fair! Wi-fi access is available in most coffee chains now, and even our local bus service offers free wi-fi!! It is a disgrace that Holiday Inn does not nor apparently has a standardised policy on the provision of complimentary wi-fi. * No Guest Comment Card [at least not immediately visible]. 2. Restaurant * Dinner – see below. * Breakfast – compared to Theatreland, a travesty! i.No grapefruit juice – the orange juice was ‘cheap and not cheerful’; ii.No bananas; iii.Only one milk albeit soya available on request; iv.No fruit yoghurt – only plain and fruit in a very sweet, syrupy sauce; v.Rationed coffee. 3. Dinner Accepting that it was a Bank Holiday and the Restaurant was closed, there can be no excuse for: * Lasagne that resembled the Dolmio advert! A slab of pasta interspersed with meat – no offer of Parmesan; surely it is not beyond the capability of the kitchen to prepare this in individual baking dishes for subsequent reheating? * The “salad” consisted of less than a handful of dried lettuce leaves; what happened to the sauce, tomatoes etc? * The garlic bread was well-crunchy. On a positive note, the Receptionists were a credit to the team – re-allocating my room and determining my local transport needs [given the cost of accessing the hotel’s wi-fi system], and in the morning offering to credit the meal albeit that this should not have been necessary in the first place and which gesture was declined, and making every effort to ensure I left a “happy” guest. “Our promise is that we will genuinely do all we can to make your stay as relaxing and enjoyable as possible” – sorry, but in my case this was as far removed as is possible! August 31, 2013
Rated 5.0 out of 5.0 by Overnight stay Very comfortable stay. Lovely rooms. Helpful staff. Nice relaxed bar area with food available. Dining Room breakfast very expensive. August 30, 2013
Rated 5.0 out of 5.0 by Professional service We stayed at the Holiday Inn as part of my 40th birthday celebrations as it was a convenient place to meet up with old friends who live in the area. The staff were very helpful & provided everything I required in order for our race day to go without a hitch. Many thanks. August 29, 2013
Rated 4.0 out of 5.0 by Nice staff, rooms clean and comfortable Nice stay, staff very nice. Food as good as anywhere at this level. Lager flat, Overall, it was ok August 22, 2013
Rated 5.0 out of 5.0 by Our whole experience was excellent! Excellent room, excellent breakfast, comfortable bed, more milk in room would be good, with pack of biscuits. Didn't like having to pay for car park! XMAS TREE in reception in August really annoying :-( ....!!!!! August 21, 2013
Rated 5.0 out of 5.0 by Everything was faultless No complaints about service and accomodation but thought overall experience was expensive - not used to paying London prices. August 21, 2013
Rated 4.0 out of 5.0 by Room When we booked in we were told the room was on the quite side of the Hotel but we did have the nose of the traffic which backs on to Hotel. August 21, 2013
Rated 4.0 out of 5.0 by Overnight Stay We were in the area for a family function and decided to stay here for one night. The welcome and service we received couldn't be faulted and the room was clean and comfortable. The whole experience was marred by breakfast which was definitely extremely poor value at £11.50 each. The bacon was cold, despite the container being refilled just before I took my portion, the tomatoes were raw and were heated under the heat lamps (should be served either cold or cooked!), the egg was overcooked and the toaster was only half grilling one side of the toast. Despite this I still consider the stay to be good value for money but please try harder with the breakfast. August 16, 2013
Rated 3.0 out of 5.0 by ok hotel not usual holiday inn standard I don't like writing negative comments, the hotel was ok. My priority level was not a knowledged. Service in the restaurant was very slow. I checked in with inclusive evening meal but this was not explained to me, the staff in the restaurant mislead me on day 1 and 2 which meant I had an unexpected bill at check out. Unusual for a Holiday Inn to get it wrong. August 13, 2013
Rated 4.0 out of 5.0 by Nice Place Nice rooms they don't look dated like some holiday inns do. August 13, 2013
Rated 4.0 out of 5.0 by Comfortable, reception staff very friendly We stayed for 4 nights whilst the room the nice and pleasant unfortunately we were disappointed with a few areas, the air conditioning did not work properly and this particular week of our stay was extremely hot. There were a lot of stains on the carpet in the room and the bathroom tiles had mould stops on them. On the weekend morning of our stay we went for Breakfast the cost of breakfast was £16.95 there were 3 of us and one of us decided not to go as it was rather expensive. The 2 who went for breakfast said that the lady who served them was very unpleasant she showed them to their table did not advise them where or how to use the breakfast facilities did not offer then a drink spoke to all the other guests in the restaurant but not to them, was very unpleasant the only words she said to them was "how are you going to pay for this" a bit rude to say the lease especially when we are your guests. The reception staff at the hotel were extremely polite and helpful in fact they went of their way to ensure that we were ok. The biggest let down was the morning that we went for breakfast it really let everything down. On the whole the hotel is very pleasant and we would go back there and we have recommended the hotel to people. August 13, 2013
Rated 4.0 out of 5.0 by Good service, average dining experience Stayed at this hotel for a total of four nights in a week. The breakfast was the same daily and the pancake machine was not working. It got boring after the second day - there were no changes to the menu. Room was OK. It met our requirements. August 13, 2013
Rated 5.0 out of 5.0 by Excellent staff and fantastic value! We booked a family room for two nights at this hotel. Have to say that the hotel is lovely, very clean and comfortable and the staff were outstanding, in particular the reception staff. Nothing was too much trouble and we totally enjoyed our stay - would definitely stay again and highly recommend this place. August 10, 2013
Rated 3.0 out of 5.0 by OK so far-but not more Rooms are quite dated. Restaurant ok. Receptionist unable to change guest address. She promised to email - never happened. No room upgrade for Platinum Members. August 7, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable I chose this hotel primarily because of its location, but on arrival was particularly impressed by the bedroom, its standard of cleanliness and by the welcoming attitude of staff. Although close to the A2, the hotel was quiet and we slept well. Bexley rail station is only 5-10 minutes walk away, so transport liks are good. At breakfast there was a good choice of cooked and uncooked items. Only slight downside was the friendly receptionist telling me that she was looking for a room upgrade (unasked-for) and then not finding one...maybe better to keep quiet! Recommended. August 5, 2013
Rated 2.0 out of 5.0 by Not such a good experience this time. The real shame is that I had experienced so much better in terms of welcome and service on my previous visits to this hotel. I was disappointed to say the least! July 31, 2013
Rated 5.0 out of 5.0 by Comfortable and good room Was pleasantly surprised at the room, it was really nice, the bed was comfortable. Plenty of room to move about. We didn't eat at the hotel so couldn't comment on the food but the restaurant looked really nice and if we hadn't had other plans would certainly have tried the restaurant out. July 28, 2013
Rated 5.0 out of 5.0 by Very friendly The staff were terrific, probably the friendliest I think I've encountered over many years of staying in hotels. Not fawning service, but just really chatty and genuine. Well done. July 26, 2013
Rated 1.0 out of 5.0 by room was a digrace got put in a smoking room even though i do not smoke cigarette burns in curtains and lamp shade bathroom was dirty carpet was not fitted correctly chair was worn and looked like it came from a second hand shop window was stained in between the glass and the other window was held shut with a screw July 22, 2013
Rated 5.0 out of 5.0 by Friendly Hotel The staff could not be more helpful. It is a very comfortable hotel with a very relaxing feeling to it. Breakfast was excellent, again with good service. Everything was clean and tidy. Our room was pretty quiet considering on a main road. The room has a modern feel to if and air conditioning good considering nearly 30 degrees outside. Price is pretty reasonable for the area. Would have no problem staying again. The function room with buffet was also very good indeed. July 21, 2013
Rated 3.0 out of 5.0 by Disappointing stay Bar very expensive Bed not overly comfortable, and an awful nights sleep Cancelled following saturdays booking for another hotel July 16, 2013
Rated 5.0 out of 5.0 by Great Hotel in Bexley Very friendly and dedicated staff and comfortable rooms. July 13, 2013
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