Rated 4.2 out of 5 by 407
Rated 2.0 out of 5.0 by Malbu Not up to standard
Free WiFi and on demand services not working.
Coffee in bar poor quality.
Offered a free drink on two occasions in compensation and then charged for them.
At reception they were reluctant to take a debit card because they would have to wait four days for payment, seemed very unprofessional to me.
February 6, 2016
Rated 3.0 out of 5.0 by Lindabubble Don't eat in the restaurant........
We booked a table for two for the evening, restaurant was empty on arrival, only 2 other tables occupied a bit later. Thought the wine starting at £21.75 was overpriced, on average most places wine starts at £15 - £16 a bottle. Waiter did not even open the bottle or pour the wine for us to taste. The food was very average, friends starter not very good, Aberdeen Angus Beef burger and fries....brioche bun cold and very dry, well overpriced and almost in-edible. Desert, ice cream to share, two small scoops of ice cream - overpriced at £3.95. Complained to the manager in the morning, showed her a picture of the remains of our half eaten meal, was given a full refund. Will stay at the hotel again, but will eat elsewhere.....Breakfast was very good, and staff very pleasant.
February 4, 2016
Rated 5.0 out of 5.0 by Frosty1968 Excellent Service
Excellent standard of service as usual. Very clean and welcoming from the reception staff.
February 2, 2016