Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 by ARocamora Very quiet and peaceful location!
I have loved my stay in Brentford Lock, the room was very spacious, clean and quiet. Nearby, the canal, the pubs and restaurants are very handy. Good conexion with Kew, Chiswick and Richmond, so perfect for a shopping and relaxing weekend! I will be back!
December 4, 2013
Rated 5.0 out of 5.0 by Jules881980 Calm & relaxed atmosphere
Friendly & efficient service when booking on the telephone.
Relaxing & comfortable lobby area to have drinks.
Reception & bar staff were very accommodating & helpful.
A lovely hotel.
Really enjoyed our stay.
December 2, 2013
Rated 5.0 out of 5.0 by Hillwalker Comfortable and convenient
Very comfortable hotel, excellent staff and great breakfast. Conveniently situated for local attractions with good transport links to Central London. Overall, very good value.
November 28, 2013
Rated 4.0 out of 5.0 by RedMist Breakfast Service Run to Staff Not Customers Conveneince
Disappointing Breakfast begins too late for a business hotel if traveling to Central London or the airport.
The Starbucks outlet was not in service to enable me to grab breakfast on the run even after the restaurant was open.
November 24, 2013
Rated 5.0 out of 5.0 by MoiraY Excellent hotel - staff and facilities were first class!!
We stayed at the hotel for a weekend 15-17 November 2013 and we loved the hotel. The layout of the entrance/bar/reception/dining area works really well and provides a really welcoming atmosphere. Our room was lovely, breakfast choice was really good and the staff were excellent. All staff at reception were really knowledgeable and helpful and really went out of their way to give us information about transport to London etc. Don't hesitate to book this hotel, it's really excellent.
November 22, 2013
Rated 5.0 out of 5.0 by Fearless Outstanding
This was a special weekend for a get together with old friends and from the minute we checked in to the time we checked out we experienced first class service from all the staff. The facilities and room were excellent the breakfast was great
All of this and a really good room rate made our stay OUTSTANDING
Definitely be back again!!!!
November 21, 2013
Rated 4.0 out of 5.0 by JimboW99 Good facilities and a relaxing nights sleep
I stayed here with 4 others as we were attending an International rugby match at Twickenham, and the hotel is a great location without being vastly over priced.
The hotel is well appointed and has good facilities and even though there was a large wedding happening, the rooms were very quiet and relaxing.
We couldn't fault the hotel itself, and the area has plenty of places for food and drink within easy walking distance.
My one complaint would be that the check-in process was slow (although we did arrive early) and the reception was very busy. usually when staying with an IHG brand, this wouldn't be a problem as their would be priority check-in for rewards club members, but unfortunately this option wasn't available at the hotel for some reason.
Despite that, the experience was enjoyable and I'll certainly stay again when I go to my next match!
November 21, 2013
Rated 5.0 out of 5.0 by Debian48 Very clean, modern with fantastic staff
The hotel was very convenient for the waterman theatre. It was clean, modern and the staff were very friendly and helpful. Car parking on site and a wonderful breakfast made this a hotel I would defiantly return to and recommend.
November 21, 2013