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Rated 4.4 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by 5 Star Service at a 5 Star Hotel Title says it all really. All staff were very friendly and helpful. The guys at check in/out, the bar staff (even when I'd maybe had a few too many and couldn't remember my room number!#, the breakfast staff and the General/Duty Manager all couldn't do enough for us. I've stayed at a few IHG Hotels and the service here is by far the best. The hotel is very clean, well kept and modern. The bedrooms are bright and fresh and the bathrooms are so clean they sparkle! #well almost#. Breakfast is fantastic and well worth including in your room rate. Great choice of eggs, bacon, sausage, grilled tomatoes, toast and Nutella #or jam if your not a big kid!), pain au chocolat, fruit, fruit juice, tea...I wanted the pancakes too but just didn't have enough room! The price was far better than some other HI's in the area and this hotel looks and feels much fresher! Well worth a stay if you're looking for a hotel in the area. I just can't wait to return. Thank you to all for a great stay. Stayed for one night on Sunday 20th July 2014. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and lovely balcony This was a really successful trip to celebrate our ruby wedding anniversary.Ask for a balcony room overlooking the Grand Union Canal.It was good value compared with other hotels in London. July 17, 2014
Rated 3.0 out of 5.0 by OK but that's all. We used Brentford Lock as a base to visit London for a few days. It's a busy location but quite modern offering a take away service as well as room service. Breakfast was OK, the room was OK. In fact everything was OK but quite expensive. Staff were helpful. It's hard to be more excited about a routine hotel. July 17, 2014
Rated 4.0 out of 5.0 by Clean tidy, great location Nice size room, clean, tidy. Restaurant food was good, but service as not very quick. Bar Area clean and tidy. breakfast - there was a good selection, cooked breakfast, cereal, continental, juice, tea, coffee. July 10, 2014
Rated 5.0 out of 5.0 by comfy stay Comfortable hotel with great attentive staff. Good breakfast. Nice and clean rooms. July 8, 2014
Rated 5.0 out of 5.0 by Good stay Was surprised by the hotel for its comfort, views of the Lock. The staff were great only let down was I was not able to control the temperature in my room and it was very hot. I am looking forward to when I can return July 1, 2014
Rated 3.0 out of 5.0 by Good location Good location for visiiting family who lives nearby....................................................................................... June 29, 2014
Rated 1.0 out of 5.0 by Dont pay for the executive rooms, the noise is horrendous Do not stay here on the 5th floor. It is horrendously noisy from extra a/c fans placed on the roof. Management know all about it and refuse to do anything. The rest of the hotel is quite nice. June 27, 2014
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