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Rated 4.4 out of 5 by 170 reviewers.
Rated 4.0 out of 5.0 by Lovely position, great service This hotel is in a great position alongside the Canal. As the hotel lays away from the road this nights were quiet and peaceful. It was also very useful to have a fridge and a safe in our room, great if you want to leave your computer safe and keep food cool overnight. The Hotel is well placed for Kew Gardens and shops, pubs etc. The staff were very helpful and considerate during our stay. August 27, 2014
Rated 3.0 out of 5.0 by OK Hotel but wasted loads of my time parking car Hotel was ok albeit very overpriced when you can stay down the road in Syon House for almost half the cost most weekends. Biggest issue was had a wedding there so no spaces for guests to park in an area where there is no real parking on the roads or surrounding areas. August 27, 2014
Rated 4.0 out of 5.0 by Nearly in the countryside. Relaxing calm weekend with a great view over the Lock. Friendly and efficient. Very short commute time back to central London. August 22, 2014
Rated 3.0 out of 5.0 by OK - but if only..... Nice modern hotel - good location although neither close to LHR or the city - sort of stuck in the middle. Check in was fine. Disappointing experience in restaurant but the rooms are good, internet works and if you book early you can get a good deal. Lots to do locally in terms of food and drink, walks along the canals and rivers. August 22, 2014
Rated 4.0 out of 5.0 by Good value for money The hotel has a warm and caring atmosphere with a bunch full of friendly staff always willing to help. Needs improvement in housekeeping and provide essential toiletaries August 22, 2014
Rated 4.0 out of 5.0 by breakfast breakfast was well presented but all the cooked food was cold! August 20, 2014
Rated 5.0 out of 5.0 by Comfortable, friendly and great breakfast We arrived earlier to use car park for day in London. On enquiring if we could use facilities before heading out, we were told we could check in earlier, which was great. Cleaner was just finishing room as we got up to floor, and was very friendly and welcoming and asked us if we needed anything extra. Bathroom very clean. Room and beds clean and very comfortable and suitable for 2 adults and 2 young children. Air conditioning was a big plus (and a deciding factor against other hotels in area). Foyer area very welcoming. Once checked in, very easy to get to central London via two bus routes stopping outside hotel to Boston Manor or Northfields tube. Breakfast, at the room inclusive price, was very good value and impressed with variety of options on offer. Front of house and serving staff very friendly and helpful. Kids loved fruit, pastries and juices. Left very refreshed prior to local wedding on Saturday afternoon. August 14, 2014
Rated 3.0 out of 5.0 by Slow service Not enough staff at the bar despite there being a large event with 400-500 people attending Only two people were serving - one of which appeared new and was slow as she did not appear to know what she was doing. The young lad, I think his name is Paul, was excellent though but one could see stress on his face as he was struggling to cope with demand. Considering the charge for the rooms, I do not believe it was value for money. August 14, 2014
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