Rated 4.4 out of 5 by 303
Rated 5.0 out of 5.0 by worldtraveler3313 1st Time in London
I was overly excited to finally be in London so my review may be a little bias. My stay here was great. The hotel was in a great location for LHR travelers wanting to venture into the city. The room was comfortable and the breakfast was amazing. The staff was running on all cylinders the morning I ate because the guests kept spilling things...they never missed a beat. I will definitely keep this location in mind if I'm fortunate enough to visit again.
May 27, 2015
Rated 5.0 out of 5.0 by AnRinn Meeting
Experience was good thanks to the assistance of the Manager.
As a person who stays here from time to time I do notice alot of changes in staff and in particular alot of young staff, which is not a complaint but an observation that staff appear to be chnaging alot in this hotel compared to others I stay at.
May 26, 2015
Rated 4.0 out of 5.0 by CarolB99 Lovely hotel and views
This is our second visit to HI Brentford Lock, and again enjoyed our stay. We love the views over the lock and trees in the local park, as well as views of the City from the top floor.
Room and bed very clean and comfortable, and our only problem was that the air conditioning was not working/not effective so the room was too warm, however we could open the patio door to let in some air, and this felt reasonably safe.
Enjoyed a coffee in the foyer cafe/bar, and breakfast next day was great too with plenty of choice.
Buses stop regularly just at the back of the hotel, so it was easy to get to the tube stops at both Barton Manor and Ealing, and also the connection for a bus to Kew Gardens.
May 24, 2015
Rated 4.0 out of 5.0 by Haywood23 Clean, updated. Happy
Enjoyable stay, staff extremely helpful. Would recommend hotel however the town is not as great.
May 20, 2015
Rated 5.0 out of 5.0 by PT69 Der Aufenthalt hat uns wie immer sehr gut gefallen.
Bisher haben uns alle Aufenthalte in den Holiday Inn Hotels in bezug auf Komfort/Angebot/Preis-Leistung sehr gut gefallen. Insbesondere als Familie hat man aufgrund der vollwertigen Doppelbetten, die Möglichkeit, in einem Familienzimmer auch noch mit Kinder } 10Jahre zurecht zu kommen.
May 19, 2015
Rated 2.0 out of 5.0 by davmal Potentially very good but....
All of the ingredients for a good hotel, but badly let down by a room which was stiflingly hot and the air con did not work.
Also, when ordering a cab to travel 2.5 miles the company the hotel use are staggeringly expensive.
May 14, 2015
Rated 5.0 out of 5.0 by TomG33 Great bed and room
Hotel was in a nice area with a fantastic view
Bed was very comfortable
Food was fantastic and brought to the room very quickly
May 14, 2015
Rated 2.0 out of 5.0 by Emmy52 Poor value for money
Food was poor-raw & cold. Had to prompt staff for service
Room not cleaned properly-found a sock & tablets on floor from previous occupant
Bed too soft/uncomfortable
Staff- communication was difficult
Overall very poor quality for money paid compared to other Holiday Inn's stayed at; some on a regular basis.
May 13, 2015