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Rated 4.3 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by Family weekend at the rugby We spent the weekend here for the Rugby Sevens weekend and were really impressed by the hotel. Service was excellent and the staff were extremely helpful and great with kids. The board games and free football table in the lobby were a big hit and meant we could chill out without supplying endless cash. Little problems were sorted with the utmost courtesy and minimum fuss. The room was superb and extremely clean. Sitting by the canal in the sunshine with a cup of tea in the morning was fabulous. Would definitely stay here for another twickenham trip. Thank you for a great weekend May 17, 2013
Rated 5.0 out of 5.0 by Great Service and great facilities We arrived on a Friday night, I was immediately recognised as a Priority Club member. Nothing was too much of a problem. The food was good, especially the breakfasts. The hotel is perfect for Twickenham stadium, a short ride on the 267. The staff were very good at giving directions to the suitable bus stop, just down the road. Convenient and excellent value for money. May 17, 2013
Rated 5.0 out of 5.0 by relaxing concept in public areas Open lobby concept is exciting and provided the right atmosphere to relax. Service was extremly friendly, food good as per expectation. Felt to be at home. What more can I say? May 15, 2013
Rated 5.0 out of 5.0 by Great staff and excellent service Stayed for a leisurley weekend with family that includes young children. We all had a great time, friendly staff, excellent food and fantastic service, the only thing i was annoyed about was the parking charge, parking should be free May 10, 2013
Rated 4.0 out of 5.0 by As expected Website description accurate, pretty standard room, I object to being charged £12 for overnight parking. May 5, 2013
Rated 5.0 out of 5.0 by Brentford Lock A great weekend. Clean hotel in great position Excellent friendly team and always smiling and willing to help. The best stay I have had at a Holiday Inn Great setting Any maintenance issues sorted quickly More then happy to book this hotel again May 4, 2013
Rated 4.0 out of 5.0 by friendly staff Staff is very friendly and helpful. Rooms are clean and what you can expect from a Holiday Inn. I stay here at least twice a month, and the only downside is that the menu doesn't change, so after a while the food is starting to get boring. April 23, 2013
Rated 5.0 out of 5.0 by Absolutely superb service I stayed here over at Holiday Inn. The hotel is very well located, and in a very quiet spot yet just yards away from buses. It was also very handy for walking up to local shops The hotel itself is lovely, with rooms being superbly furnished. The beds are absolutely spectacular . I found the staff here to be similarly spectacularly good at treating all guests as if we were in their home and we were all individuals. I have stayed at other London hotels where staff "go through the motions" when communicating, looking bored that yet someone else has come to their hotel. Whatever staff training/development Holiday Inn does, the staff here are absolutely helpful and considerate. We had a problem with our room, in that the heating wasn't working on one of the coldest day we had experienced in London. Within a couple of minutes of phoning, Robert came to see us, and realised the problem could not be sorted, he then apologised again and asked if we would mind moving to another room. We were very quickly and helpfully located within 10 minutes of our original phone call, with staff helping us move our belongings, and again more apologies about the heating. Our next room was even more superb, and within 15 minutes of settling in, we received another phone call just checking we were happy. Absolutely superb service - now we will have to find an excuse to return - we didn't want to leave, everyone was so helpful and attentive. I had breakfast and was absolutely superb - can highly recommend it. April 22, 2013
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