Rated 5.0 out of 5.0 by KH77 Consistently excellent service
I stay here regularly when in London on business and am always 'wowed' by the service and standards of the hotel. The staff are always friendly and cannot do enough to make your stay a pleasant one. They have the answer to every question, even giving me a jogging map when I asked for a route! There was one occasion where there was a slight issue but the Assistant Manager resolved it in a way that went well beyond any of my expectations.
The breakfast is always excellent, plentiful and with a good range of choices and the room is always spotless.
If I had to think of one critique I would say that the evening dinners that I have had are not to the high standards of the breakfast.
May 21, 2013
Rated 5.0 out of 5.0 by Queenio Family weekend at the rugby
We spent the weekend here for the Rugby Sevens weekend and were really impressed by the hotel. Service was excellent and the staff were extremely helpful and great with kids. The board games and free football table in the lobby were a big hit and meant we could chill out without supplying endless cash. Little problems were sorted with the utmost courtesy and minimum fuss. The room was superb and extremely clean.
Sitting by the canal in the sunshine with a cup of tea in the morning was fabulous.
Would definitely stay here for another twickenham trip. Thank you for a great weekend
May 17, 2013
Rated 5.0 out of 5.0 by Rugby7 Great Service and great facilities
We arrived on a Friday night, I was immediately recognised as a Priority Club member. Nothing was too much of a problem.
The food was good, especially the breakfasts.
The hotel is perfect for Twickenham stadium, a short ride on the 267. The staff were very good at giving directions to the suitable bus stop, just down the road.
Convenient and excellent value for money.
May 17, 2013
Rated 5.0 out of 5.0 by Euro relaxing concept in public areas
Open lobby concept is exciting and provided the right atmosphere to relax. Service was extremly friendly, food good as per expectation. Felt to be at home. What more can I say?
May 15, 2013
Rated 5.0 out of 5.0 by c4c4c4 Great staff and excellent service
Stayed for a leisurley weekend with family that includes young children. We all had a great time, friendly staff, excellent food and fantastic service, the only thing i was annoyed about was the parking charge, parking should be free
May 10, 2013
Rated 4.0 out of 5.0 by Ohwhatfun As expected
Website description accurate, pretty standard room, I object to being charged £12 for overnight parking.
May 5, 2013
Rated 5.0 out of 5.0 by LizH Brentford Lock
A great weekend. Clean hotel in great position
Excellent friendly team and always smiling and willing to help.
The best stay I have had at a Holiday Inn
Any maintenance issues sorted quickly
More then happy to book this hotel again
May 4, 2013
Rated 4.0 out of 5.0 by karel friendly staff
Staff is very friendly and helpful. Rooms are clean and what you can expect from a Holiday Inn.
I stay here at least twice a month, and the only downside is that the menu doesn't change, so after a while the food is starting to get boring.
April 23, 2013