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Rated 4.4 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by 5 Star Service at a 5 Star Hotel Title says it all really. All staff were very friendly and helpful. The guys at check in/out, the bar staff (even when I'd maybe had a few too many and couldn't remember my room number!#, the breakfast staff and the General/Duty Manager all couldn't do enough for us. I've stayed at a few IHG Hotels and the service here is by far the best. The hotel is very clean, well kept and modern. The bedrooms are bright and fresh and the bathrooms are so clean they sparkle! #well almost#. Breakfast is fantastic and well worth including in your room rate. Great choice of eggs, bacon, sausage, grilled tomatoes, toast and Nutella #or jam if your not a big kid!), pain au chocolat, fruit, fruit juice, tea...I wanted the pancakes too but just didn't have enough room! The price was far better than some other HI's in the area and this hotel looks and feels much fresher! Well worth a stay if you're looking for a hotel in the area. I just can't wait to return. Thank you to all for a great stay. Stayed for one night on Sunday 20th July 2014. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and lovely balcony This was a really successful trip to celebrate our ruby wedding anniversary.Ask for a balcony room overlooking the Grand Union Canal.It was good value compared with other hotels in London. July 17, 2014
Rated 3.0 out of 5.0 by OK but that's all. We used Brentford Lock as a base to visit London for a few days. It's a busy location but quite modern offering a take away service as well as room service. Breakfast was OK, the room was OK. In fact everything was OK but quite expensive. Staff were helpful. It's hard to be more excited about a routine hotel. July 17, 2014
Rated 4.0 out of 5.0 by Clean tidy, great location Nice size room, clean, tidy. Restaurant food was good, but service as not very quick. Bar Area clean and tidy. breakfast - there was a good selection, cooked breakfast, cereal, continental, juice, tea, coffee. July 10, 2014
Rated 5.0 out of 5.0 by comfy stay Comfortable hotel with great attentive staff. Good breakfast. Nice and clean rooms. July 8, 2014
Rated 5.0 out of 5.0 by Good stay Was surprised by the hotel for its comfort, views of the Lock. The staff were great only let down was I was not able to control the temperature in my room and it was very hot. I am looking forward to when I can return July 1, 2014
Rated 3.0 out of 5.0 by Good location Good location for visiiting family who lives nearby....................................................................................... June 29, 2014
Rated 1.0 out of 5.0 by Dont pay for the executive rooms, the noise is horrendous Do not stay here on the 5th floor. It is horrendously noisy from extra a/c fans placed on the roof. Management know all about it and refuse to do anything. The rest of the hotel is quite nice. June 27, 2014
Rated 2.0 out of 5.0 by Noisy air-conditioning on floor 5 We were given a choice of an Exceutive room on floors 1 or 5 but told that on floor 5 there is a drone from the chillers on the roof....but the noise goes off at 9.30-10pm and on again at 7.30pm. The alternative was floor 1 which was just above the function room where a wedding was to take place and the staff did not know how loud the disco would be, or how long it would continue. On the basis of this information, we took floor 5. HOWEVER the chillers did NOT go off at night and we ended up with a disturbed night's sleep. June 24, 2014
Rated 4.0 out of 5.0 by Breakfast experience It seemed like a race between me and the restaurant staff, to see if I could help myself to the breakfast buffet, particularly toast, and get back to my table before they had cleared my plate, tea pot, tea mug and newspaper . I stayed for two nights and this occurred twice on first morning, and once on the second morning. There was no shortage of tables, and it seemed the staff were too eager to see a cleared restaurant as soon as possible. June 23, 2014
Rated 4.0 out of 5.0 by Nice room, good food and good service Surprisingly good view of the canal system from the fourth floor of a very decent hotel. The area's obviously been tidied up over recent years and it's very pleasant. However, the air-con unit sounds like a helicopter on the hotel roof but this was sorted in less than five minutes by being allocated another room. No view this time but clean, comfortable and a good place to sleep. Overall, a very positive impression of HI Brentford Lock and I'll go back again without hesitation. June 20, 2014
Rated 4.0 out of 5.0 by Unexpected setting in Brentford Lovely setting by restored lock. Relaxing oasis. Standard of hotel and staff was good, what one should expect but somehow seldom get these days. Would come back again June 14, 2014
Rated 5.0 out of 5.0 by Fabulous Getaway We spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy. The breakfast was great and although it isn't near an underground station - you can get buses to underground stations very quickly. The bed was comfortable and the shower had good pressure. Great for access to the M4 and the west. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable, relaxing stay Had a wonderful weekend, staff were friendly and polite, the room was clean and comfortable, and the location is extremely relaxing. It was a very pleasant change to have a hotel room that exceeded my expectations based on the pictures. If I were to *really* nitpick, I'd make the following points: - Contrary to the description of the Mini Gym, it does not feature a free weights area. Disappointing if you were planning to get a brief workout with weights in during your stay. - The restaurant is not open 24 hours - instead I was given the leaflet for a local takeaway that was recommended by staff. Unfortunately the food took almost an hour to arrive, and when it did was not appetising at all. Most of it had to go in the bin. I appreciate that such things are largely beyond the control of staff, but I do expect any such recommendations to be vetted. June 11, 2014
Rated 4.0 out of 5.0 by My Hotel trip Staying overnight because of a family wedding, hotel was everything I needed. Clean, friendly, very helpful and couteous staff. Good location for getting into central and south west London. Will definitely use again if I need to stay in the area June 10, 2014
Rated 5.0 out of 5.0 by Short london break Stayed for a short visit to see our son in central London. Easy to find and good onsite parking. Nice location near to Kew and Richmond. Train station only 10 mins walk and plenty of direct trains into central London. Would definitely use again. June 8, 2014
Rated 5.0 out of 5.0 by Friendly staff, great location My visit to London was extended several times due to family circumstances and I ended up spending over 2 weeks at the hotel. The hotel has a bright, friendly and warm atmosphere and the staff were all very professional, friendly and willing to do whatever they could to accommodate our needs. I would absolutely recommend this hotel to anybody visiting London. The location is convenient for Heathrow and not too far to get to Central London. June 5, 2014
Rated 5.0 out of 5.0 by Perfect rugby rooms! This is the ideal hotel for a Twickenham trip. Have stayed here five years in a row, and have had a great experience each time. Rooms are spacious, spotless and very comfortable. Staff are very friendly. Always look forward to our return. June 4, 2014
Rated 3.0 out of 5.0 by fine for a good nights sleep but no 24/7 food available as advertised room was fine but reaason for staying there was due to the advertised 24/7 food availability - this is not the case June 3, 2014
Rated 5.0 out of 5.0 by Great all round experience Great Hotel, Great Location really handy for local office. Somw great ammenities in the local area and close to mainline station. June 2, 2014
Rated 5.0 out of 5.0 by A very comfortable stay We had a fantastic weekend and would always recommend Holiday Inn, Brentford Lock. The hotel is very clean, pleasant staff and a nice relaxing atmosphere. May 14, 2014
Rated 5.0 out of 5.0 by A Great Stay A very welcoming staff who made us feel wonderful and the hotel has a friendly atmosphere. The guest room, reception & dining areas were all very clean & nice. The hotel has a lot of facilities, including a very good Wi-Fi and internet connection. Children enjoy free meals. I highly recommend it. April 29, 2014
Rated 5.0 out of 5.0 by Brentford on sea Couldn't fault anything with this hotel except maybe the price , but it is near to London. everything about this hotel rates highly with me , I wouldn't hesitate to stay again. I had an executive room so my stay is based around this fact April 25, 2014
Rated 5.0 out of 5.0 by Fantastic Breakfast Overall this hotel is first class. The quality and choice at breakfast was fantastic. April 24, 2014
Rated 5.0 out of 5.0 by Excellent Fantastic stay at the Holiday Inn Brentford Lock. the service was outstanding, the hotel was stunning and the beds were so unbelievably comfy, I could have quite happily stayed there all day. We ordered quite a bit of room service and each order was brought to us promptly with a friendly concierge member of staff. There was a small problem that the hotel had ran out of complimentary toothpaste to bring to the room (as this is not readily available in the bathroom) but this wasn't a huge problem. The trip back into London was not lengthy at all. a bus to Boston Manor and the Piccadilly Line into the city centre was all it took. Maximum 20 minute trip. Lovely bars close by a lovely restaurants. There isn't much to do, but it was sufficient for a night. In all a fantastic stay. I will definitely consider staying here again when I am down in London. We got a stunning hotel for out of city prices! April 16, 2014
Rated 3.0 out of 5.0 by Convenient Location Staff are excellent. Nice location and good but small gym. Beds are too hard and shower power useless. Bedroom decor now looking a bit tired. April 12, 2014
Rated 5.0 out of 5.0 by Excellent stay at this modern hotel I would thoroughly recommend this Modern Hotel, situated by the riverside. It has stylish, very clean rooms, some with excellent views. The beds are very comfortable, giving you a great nights sleep. The hotel is very warm and cosy throughout. Staff are very welcoming and helpful. The food in the restaurant is of a very high standard, as is breakfast, with lots to choose from. It even has it's own Starbucks in the Lobby area. I would definitely stay here again. April 8, 2014
Rated 5.0 out of 5.0 by watch out for the London Cabbies The staff advised us that the cab from Heathrow should be 26-28 pounds. The cabbie took us the LONG way and tried to stiff us for 55! Since I didn't have that much and he wouldn't take a credit card or american $, I went inside and consulted w/the desk & manager. I ended up giving the cabbie my 25 pounds and told him to call the police! We checked in and the staff refused to divulge our names to the cabbie. He waited around while we went to our room and eventually left. Thanks for the backup IHG staff! Oh, the hotel was great and we found a nice little place for breakfast in the neighborhood with very resonable prices. April 5, 2014
Rated 5.0 out of 5.0 by A Happy Customer Easy parking. The staff made my visit very welcoming. Mandy and her colleagues on Reception were most cheerful and soon had my room card ready to use. The bar staff were pleasant and soon served the drinks. The room was very nice and I had a peaceful and comfortable nights sleep. A nice breakfast. All I experienced would encourage me to stay again when in the area. Thanks April 3, 2014
Rated 3.0 out of 5.0 by mattress exausted staff not very welcoming........................... April 2, 2014
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