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  • 1 888 HOLIDAY
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About our Hotel

Location: Airport

  • Location: Airport
  • Closest City: LONDON
  • Distance From Hotel: 11.2KM
  • Local time zone: GMT-00:00

Check In: 2:00 PM Check Out: 11:00 AM

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Master Card
  • Visa



  • Number of Rooms:4
  • Parking
  • Service Animals Allowed



  1. Afrikaans
  2. Arabic
  3. German
  4. English
  5. French
  6. Hindi
  7. Croatian
  8. Hungarian
  9. Punjabi
  10. Polish
  11. Portuguese
  12. Romanian
  13. Turkish
  14. Chinese

Pet Policy

Pet Policy

No pets allowed except for guide dogs in hotel guest rooms. Small pets allowed in hotel lobby at management discretion.



  • Car Parking Available
  • Car parking available on site. (1) Short Stay Parking = £1 per hour (2) Up to 8 hours = £8 (3) Overnight (until check out @ 11am ) = £12.
  • Daily Parking Fee ( 12.00  GBP)


Standard Internet Service

Standard Internet service is free for all IHG® Rewards Club members
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites



  • Total number of rooms:134
  • Total number of rooms with only one bed:63
  • Total number of rooms with only double beds:49
  • Total number of non-smoking rooms:134
  • Total number of rooms for the physically challenged:4
  • Executive rooms
  • Interior corridor
  • Total number of floors:6
Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn
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Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. Fancy a lunch or dinner and a bottle of wine with business partners or friends? You’ll love our new all day dining menu. Need to grab a quick Starbucks latte and breakfast to go or a midnight snack after a long day? How about a brainstorming session with colleagues, some downtime with a movie or even table football? It’s all up for grabs in the Holiday Inn Open Lobby concept plus there’s free Wi-Fi throughout the space. The Holiday Inn Brentford Lock is close to Chiswick Business Park and many companies on Great West Road including Allianz, Worley Parsons and the EMC Tower. We have purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym so you can keep up with your fitness programme.
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The hotel is in a stunning location overlooking the waterways of the Grand Union Canal and is approximately 3 miles to the famous rugby grounds of Twickenham.

Guest Reviews

Rated 4.3 out of 5 by 698 reviewers.
Rated 5.0 out of 5.0 by Great Place As always, Crowne Plaza London Heathrow delivered a great stay. Spacious rooms, good restaurant and friendly staff. Perfect location for Heathrow and the City, if you have a car. Windows are a bit dated, so do not keep noise completely out March 18, 2014
Rated 4.0 out of 5.0 by Busy airport hotel with excellent front desk I'm a frequent visitor to this hotel and enjoy personal hospitality starting with the check in. One minor draw back is the efficiency and speed of the bar-restaurant staff and an ongoing error in my invoice. March 17, 2014
Rated 4.0 out of 5.0 by Practical Practical for an early morning flight! Good service! Bad WiFi! Not impressive lounge. Ok room. March 13, 2014
Rated 5.0 out of 5.0 by Amazing staff I was really amazed by the service and staff at the hotel! Everyone greeted and was ready to serve, but very discrete and serving. The lady at the reception for breakfast buff, Issy, was amazing remembering guests name and company - she is the right person in the right spot! Thanks for great days in London! March 10, 2014
Rated 5.0 out of 5.0 by Gold Elite Excellent Service at check inn. Staff at front desk very professional, friendly and pleasant. Rooms very clean, comfortable and quiet. Recognised as a priority club member. Close to Heathrow so ideal for travelling. A Very comfortable bed and got a good nights sleep. March 9, 2014
Rated 5.0 out of 5.0 by Fantastic service I booked the Park, Stay and Go service, which only cost £1 more than the standard room rate. I had the usual superbly comfortable stay, was able to get a bus into Terminal 5 in the morning, then collect my car two days later. Really, simple, really easy and was even given a snack pack for my journey home when I returned! Will certainly be using this service again. March 9, 2014
Rated 5.0 out of 5.0 by Excellent Front-of-House team As a regular at the CP Heathrow, I have got used to a professional and personable service from the Reception staff, whether a regular member or a trainee. At a recent stay, Natisha was noticeably efficient and professional, particularly in the way she made me feel welcomed as a regular guest. Just what you need after a long journey/business day. March 8, 2014
Rated 5.0 out of 5.0 by Faultless experience! Third stay of 2014 at this property, and every visit gets better and better! Staff were fantastic - welcoming, hospitable, nothing too much trouble, especially the duty manager who checked me in. Breakfast was, as ever, superb with a great selection of foods, hot and cold, and welcoming, friendly and efficient breakfast staff. All of my particular requests had been taken care of in advance, and the room was exactly as I had requested. Can't recommend this place highly enough, there's nothing airside or with transfer by HotelHoppa which can touch this property for service, value, cleanliness and comfort, March 8, 2014
Rated 5.0 out of 5.0 by Great service and facilities Stayed in a family room. 2 adults a 6 and 1 year old. Great service and facilities. March 8, 2014
Rated 5.0 out of 5.0 by A proper hotel not just an 'airport hotel'. The hotel does not look very special from the outside with dated red brick. But when you step inside you are greeting by gorgeous white sparkling marble and pleasant staff. The hotel has plenty of options for food and a wonderfully large indoor swimming pool spa. The rooms are nice and large especially for England, the walls were thick and quiet which means a lot to me as a light sleeper. The TV had plenty of channels and the free Galaxy Hot Chocolate was a bonus. The beds were comfortable and the bathroom was clean with a huge bathtub. The shower was also strong and consistent. There's 3 restaurants to choose from with a Starbucks restaurant open all day and night with good food and beer. It was good quality food but not cheap. The Irish pub opens at 6pm and was packed. There's also an Indian restaurant with an impressive menu. We ate in the cafe for lunch (gourmet burgers and thick chips) and at the bistro restaurant for dinner. For dinner I had the Dover Lemon Sole which was scrumptious and that's coming for a person that grew up in a fishing village in Devon. I would stay here again without doubt. It was nice for my 3 year old son who could eat dinner for free and my wife loved the hotel. I was even given a free beer upon check-in due to being a card member. March 7, 2014
Rated 5.0 out of 5.0 by Wonderful staff and lovely accomodation We stayed in a club room which exceeded all our expectations. It was immaculately clean, bedding was crisp and comfortable, plenty of towels and lovely White Company toiletries. The staff were extremely friendly and professional providing an excellent customer experience. We had a problem with our TV and the maintenance man was there in minutes. The Club lounge was a lovely place to relax and the range of drinks and nibbles available was surprisingly generous. Dinner at Orwells was incredible and the service second-to-none. We had prawns, sea bass and the tastiest fried courgettes. All tasted fresh and delicious and very generous portions too. The health club was a lovely place to relax, clean and again friendly staff. We didn't use the gym but it looked like there was plenty there if you wanted to have a work-out. We would defintiely book to come again and would highly recommend to others. March 7, 2014
Rated 1.0 out of 5.0 by Good servive & helpful staff. Very good experience. Nice clean room comfortable bed. Breakfast had lots of choice, enjoyed fish variety at dinner. Great pool steam, sauna & hot tub all the staff were very helpful and made our stay extra special. March 6, 2014
Rated 5.0 out of 5.0 by Friendly and fresh Hotel is fresh and inviting, refurbished since our last visit. Platinum Ambassador and we usually book a club room but this time stayed overnight with three grandchildren in a double double. Extra bed was ready upon arrival, as promised. Thank you Lynn. AC worked properly and was acceptably quiet. Breakfast was good, with no attitude of "get lost" when finish time passed. Staff at front desk and restaurant were noticeably more friendly than previous visits. New manager? I realise this is an airport hotel, also providing business facilities and ambiance(so scored 4/5 from us), but it is still a good option for leisure travellers like my wife and me. We have stayed here many times over the years, as it has suited our plans. This visit has definitely reinforced our chances of choosing this hotel in future compared to other Heathrow options. March 3, 2014
Rated 5.0 out of 5.0 by Again A Great Nights Sleep We have stayed here before on our travels and for the three of us ( one teenager ) the room was just right , clean and very comfortable beds . For an airport hotel , we stay in a lot , we got the best nights sleep we have had in one. We also eat in the restaurant the food was good , scollops , prawns to start . Mains seabass and a real burger ..... not many of them around ! Wine was not to badly priced only thing was 16/2 the service was very pleasant but slow. Receptionist was very help she was Russia and as that is where we were going she gives a few tip . Would stay again of course . March 2, 2014
Rated 1.0 out of 5.0 by Dirty rooms, gym and pool Not worth the price. Filthy gym and pool. Rooms need renovating and a good cleaning. Charged my credit card twice for the same stay. March 1, 2014
Rated 5.0 out of 5.0 by Great start to Holiday Met by friendly staff at reception and quickly checked in. The room had been upgraded to an executive one and this was large and had a desk with all the ammenities. Very clean. The bed was realy comfortable and the pillows and bed linen quality very high. Great nights sleep. Reasonable evening meal in the bar served by attentive and polite staff. Beakfast very good with a wide range of choice and well presented. Quality food. Will definitely stay here when I next have to fly from Heathrow February 27, 2014
Rated 5.0 out of 5.0 by Great customer service First room we checked in to was absolutely disgusting. There was trays piled with used plates and several empty glasses sat outside the door. Once we had walked into the room it stank of cigarettes. As an asthmatic, i was completely appalled after going into a coughing frenzy & could not physically stay in the room. However, once we contacted reception to inform them of the situation they apologised and immediately offered us another room with complimentary breakfast. The 2nd room was clean and comfortable, and breakfast was fantastic; as per usual. The level of customer service is outstanding at the Crowne Plaza and will definitely be back! Thank you! February 26, 2014
Rated 4.0 out of 5.0 by Friendly welcome Crowne Plaza Heathrow provides a convenient and friendly experience for those using the airport. The trainee at reception could not do any more when we checked in and through the hotel all staff encountered were most friendly and helpful. Overall a most pleasant experience. February 25, 2014
Rated 4.0 out of 5.0 by As expected The quality of service here was as expected for the price. It did it's job, which was close proximity to the airport. One thing that bugs me about this chain of hotels is that high speed wifi is not free as they will have unlimited. Even more annoying that I had to sit in the chairs outside the lifts to get any decent reception. February 25, 2014
Rated 3.0 out of 5.0 by airport hotel Starting to look a little dated. bedding etc needs updating February 25, 2014
Rated 5.0 out of 5.0 by Great hotel Super hotel. Large rooms, great food and very reasonably priced. February 25, 2014
Rated 5.0 out of 5.0 by Great room and helpful staff Up to the point of my stay I'd had a very long and tiring day, my mood lifted almost as soon as I entered the hotel, there seemed to be something quite cheerful about the building. At check in the assistant immediately offered to change my room to one more appropriate for my family and arranged for a cot to be put up for my youngest daughter as well as for a later check out time for the next day. She also offered me an activity book for my eldest daughter which helped keep her occupied during our stay and the long car journey home after the next day. My wife and I also greatly appreciated wide range of facilities on site in particular the swimming pool and free guess laundry room. There were also a number of nice little touches that made you feel as though genuine thought had gone into making our stay as comfortable as possible such as the scented pillow spray that helped me get to sleep. We wouldn't think twice before staying again February 24, 2014
Rated 2.0 out of 5.0 by after years of loving the place, a real mess this time i liked this hotel until last week. I am a platinum level IHG. no room upgrade no complimentary room goodies. not able to order room service food to the lounge. called room service 3 times it rang out, got picked up and they hung up on me. went to restaurant. there were 20 other customers for a ?100 seat restaurant. waited ages to get my order taken and a full 30mins to get a steak with fries. i asked for dijon mustard. waited 5 mins. no deal. english mustard? chef forgot to order. manager very apologetic. comped meal. nice but id have liked things done properly. happy to pay. complained on check out about other probs. very apologetic receptionist gave 20% discount. just want a no hassle stay as i have had on many occasions before. February 24, 2014
Rated 5.0 out of 5.0 by valentine weekend promotion Good food, recognised platinum status, fab club room. February 20, 2014
Rated 5.0 out of 5.0 by Great Pre-Flight Hotel We stayed for a night prior to an earlyish flight to the US the following day. We have stayed here a few times before. We like the gym and the swimming pool, complete with sauna and steam room. The room was spacious and comfortable. Clean and quiet. We ate in the bar again which is very informal and relaxed. The staff were friendly and helpful. Obviously not the cheapest place to eat or drink but it's a hotel! What do you expect?! Both check in and out were really efficient. Parking is usually £12 per night but they waived it for us! We got a really good rate from the IHG website - it was more than the Holiday Inn at J4M4 but this hotel is slightly better so we paid the extra for it. February 15, 2014
Rated 5.0 out of 5.0 by great food We used this hotel before and after our resent long haul flights .The hotel was very clean; the rooms very big with really comfortable beds. The staff were very friendly and helpful, and the breakfast was brilliant . February 12, 2014
Rated 4.0 out of 5.0 by Wifi needs overhaul but great stay otherwise Wifi is a disaster. Expensive and slow when it actually works. Spent more than an hour and 3 phone calls including Acentic help desk ( the company that runs the wifi network there) but the results were poor. Fortunately being a platinum member, I was promptly reimbursed and offered compensation. On check out regrettably the priority club was empty and when someone arrived I was told to join the general queue. I think it was inexperience for that particular member of staff but the feeling was not great, after all what s the point of being platinum if we don't get priority service. Despite this, aim for rooms on the 4th floor near the club for elite members where you will find refreshments and a quite area to work if need be. The Indian restaurant is fabulous although a bit pricey. Breakfast is of a very high standard and amenities are very well maintained. Recommend it as one of the best value hotels near LHR. To the GM: Please please please change wifi providers and upgrade the whole thing in line with the best hotels.... I felt like I travelled back to 1998 when attempting to connect to the internet..... February 12, 2014
Rated 5.0 out of 5.0 by Another great stay Yet again I am blown away on how good the food is and the staff are really good as well February 7, 2014
Rated 5.0 out of 5.0 by great service top hotel staff looked after us very well . went there for anniversary was teated very well February 6, 2014
Rated 5.0 out of 5.0 by top hotel one of the best rooms i have stayed in.Staff very help full February 6, 2014
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens Brentford in the Snow... View from Hotel of Brentford Lock Lobby Lounge Hotel Exterior View from Hotel of the Grand Union Canal View of the Grand Union Canal Front Desk Hotel Lobby
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