Rated 4.2 out of 5 by 520
Rated 3.0 out of 5.0 by Placeyplacey Massive hotel with not enough parking!
This really is a big hotel and maybe in need of a refurb, as it looks quite dated from the outside. The inside seems ok but it has clearly been around a long time. Parking is a nigtmare and people were parking on the lawns. Expect to have to walk a long way with your bags. Rooms were tired but as usual in the CP, not a bad standard. Bathroom smelt of urine and was not very pleasant. Good location, so I would stay here again.
April 24, 2014
Rated 2.0 out of 5.0 by SB77 Poor service
Regular stayer always book 2 double beds on the 4th floor, on arrival was not acknowledged as a platinum member, asked for points voucher and staff requested visibility of my membership card when informed her it was on the system I am a platinum member she was rude and not interested. Was given a room on the third floor and told no availability on 4th floor. Went to the room and it had one double bed, had to drag luggage and family back to reception same person said my booking was for one bed and would not change. Disgraceful conduct, went to the lounge and the assistant their was very polite and amenable, showed her the reservation printout and she found me a double bedded room on the 4th floor and gave me a points voucher, scandalous conduct at reception, will not stay again.
April 23, 2014
Rated 4.0 out of 5.0 by andimc7 Crowne Plaza Heathrow
We've stayed here a few times now and would highly recommend this hotel. the staff are very polite and helpful. the litle Irish pub is great! the kids love the swimming of course. The only fault is the pillows which are rock hard! Apart from this the rooms are excellent.
April 23, 2014
Rated 1.0 out of 5.0 by head77hunter If you want to be stressed before your holiday - stay here!!
We have stayed on a park and fly package before - our children were small then but we always got a good sized room for the four of us. When booking I said there would be four but that the children were now adults and so we wanted a large family room not a standard room. We got a small room with one small rollaway!! So we had to book another room at full additional cost. So we then go to have a meal - far and away worst meal we have ever had in a hotel. They charge exorbitant prices for steaks etc and then give the service of a burger joint. We watched the steaks be sealed and then we didn't receive them for a further hour - ribeye c£25 and tough and tasteless - this was after we made them re-cook them. Then we had virtually finished them before the sides came. The kitchen is open plan and the chef was clearly loosing his temper. The restaurant manager comped the food but we were so stressed it ruined the whole evening. Will never stay there again!!! They have also changed the parking arrangements now - leaves a lot for you to do yourself - you may as well use a separate firm.
April 22, 2014
Rated 4.0 out of 5.0 by Alwaysyou The hotel staffs are great
All the staffs in the hotel are very kind, friendly.
April 21, 2014
Rated 5.0 out of 5.0 by constantraveler excellence all around
stayed one night for an layover between flights - the staff were very friendly and professional, the room was most comfortable and the breakfast was great. Will return.
April 19, 2014
Rated 5.0 out of 5.0 by richuc Gymn
The gymn was rather crowded each time I visited. The room is not very large, worth reviewing possible extension.
April 18, 2014
Rated 3.0 out of 5.0 by Shaz B Served a purpose!
Good choice of hotel as took advantage of park & fly - it's was reassuring to know that my car was safe & secure while away, not moved elsewhere. Hotel & reception was inviting and gd way to start our holiday, only downside was the bed as I had a really bad nights sleep - usually I can fall asleep anywhere but had my worst nights sleep tossing & turning as bed uncomfortable, that would be the only thing stopping me using hotel again but is only my opinion, gd distance from health row airport & hoppa bus fast & convenient on both outward & return journeys .
April 17, 2014
Rated 5.0 out of 5.0 by tzunder Excellent Customer Service and Follow Up
Hey we all have problems and on my last stay here there was a problem with the water in the room. Boy did they sort it out double quick time, Ann-Jo running up the stairs to get me into a new room, and David emailing me the next day to explain just what the problem was. Unlike some airport hotels which can be impersonal this one gets friendlier every year and I've been staying for a decade!
April 17, 2014
Rated 3.0 out of 5.0 by Rob the log Good - but could be better
Generally the hotel was welcoming and relaxing and very convenient for Heathrow - but a few things could be improved..
Nothing in pool area / room to dry swimming costume - which meant we had to pack wet costumes in our luggage...
Very little choice for vegetarians in the restaurant - the only dish on the menu was unavailable...
Nonetheless we may well use gain if flying from Heathrow
April 16, 2014
Rated 5.0 out of 5.0 by Another Smith Excellent Hotel
Considering many guests must be 'in transit' staying just one evening this hotel still pays attention to service and quality. The lounge service was superb both in the evening and morning. Everything surpassed our expectation.
April 14, 2014
Rated 5.0 out of 5.0 by Chitty Great location
I have stayed in this hotel before, and have booked to stay again, main restaurant so much better than the last time I stayed,had a lovely cocktail in the bar, staff all lovely and really good with the children ,I travelled on my own with 4 children, the only thing was the put up bed in the room was not very comfortable,but these are one of the few hotels that can accommodate 5 in a room
April 12, 2014
Rated 4.0 out of 5.0 by kath192424 comfortabe stay,value for money
a very comfortable bed,clean.Value for money.Staff were very pleasant and helpful.Lovely evening meal however when the resturant got busy the staff struggled and service was not brilliant.
Breakfast was awful a real let down,cold,unorganised,disgusting.Would not have breakfast there again.
April 10, 2014
Rated 5.0 out of 5.0 by Amino Acid Great location and amenities
The Location of the Crowne Plaza is excellent.
Its easy to find and easily approached by the Motorway network.
Central London is only 30 mins by car. Heathrow airport is easily accessible.
Hotel offers adequate amenities.
Lots of shops, supermarkets and restuarants in the locality.
April 10, 2014
Rated 5.0 out of 5.0 Home Away from home
Having to stay at the crowne plaza every week it's a second home to me. Courteousness of the staff and the level of service is par excellence. Right from the porter service to housekeeping to room service to the guys at the gym everyone's fabulous.
April 6, 2014
Rated 5.0 out of 5.0 by Glen711 Best way to start a Holiday
We were very pleased with the Crowne Plaza hotel at Heathrow. We arrived and were quickly dealt with by a very cheerful member of the reception staff. We had a very large room with two double beds and all the usual hanging space, drawers, desk chairs and tea/coffee making facilities.
The bathroom was very clean and the towels were great. Beds were soft and came with a selection of pillows. The air conditioning worked very efficiently and quietly throughout the night. We had an excellent evening meal in the bar and a very good nights sleep, no noise from inside or outside the hotel.
In the morning the breakfast was a very good selection well cooked and fresh. Everything you want from an airport hotel. We would certainly recommend the Crowne Plaza for anyone wanting an overnight stay before flying off on holiday.
April 5, 2014
Rated 5.0 out of 5.0 by Gold Elite Great Service
Staff at reception very friendly and respectful. Room was very clean, tidy. The fitness facility was very good with the optional extra of an indoor swimming pool.
Staff recognises priority club members. Club lounge facility should also be offered to regular customers.
Everything besides was exceptional.
April 3, 2014
Rated 5.0 out of 5.0 by david and carol relax
Had a club room,enjoyed all facilities including club lounge where staff were very attentive as were all staff!The breakfast was 1st class really enjoyed the "full english". no problems will visit again thank you.nb.We travelled as a pair and their was only one towelling robe in the room.
April 3, 2014
Rated 5.0 out of 5.0 by AdrianUK Comfortable stay
Easy check in, fantastic breakfast, great club lounge, sorted
April 2, 2014
Rated 5.0 out of 5.0 by Mark L Good value
Staff very friendly, food good, club level hospitality room excellent (good staff, clean, good wine, ambiance nice)). The fitness facilty better than most. Reasonable cost for LHR.
March 30, 2014
Rated 5.0 out of 5.0 by wongmar A wonderful and efficient staff
The staff from the front desk to the manager made every attempt to make our stay as comfortable as possible. We enjoyed the amenities very much from the swimming pool to the dining. The manager was kind enough to honor a discount in our dining, even though I was unable to show him my voucher. I was able to utilize a hotel computer to check emails, we were able to promptly print out our airline boarding passes and they were able to call us a taxi for the airport without any problems. Everyone was very friendly, kind and helpful. Even though it was just for one night, it was quite pleasant and enjoyable.
March 30, 2014
Rated 4.0 out of 5.0 by lahc Excelent hotel to say with family
The hotel achieve my expectative. I was with my family five days and the staff was so helpful, the room was very clean and comfortable. the breakfast was excellent.
March 30, 2014
Rated 3.0 out of 5.0 by offshorebill Dated
Some of the bedrooms are getting dated,
Bar & Breakfast restaurant more Holiday Inn than Crowne Plaza, seating in bar not for the over 50's
March 28, 2014
Rated 5.0 out of 5.0 by Yantow Overal Experience
From the time we entered to the time we left , the international staff could not do enough for us , I have to say a special thank you to Miss Fatiha in the club lounge who looked after us ,
March 27, 2014
Rated 5.0 out of 5.0 by Sylvan53 Start your holiday in comfort & great service
Park & Fly, 3rd stay for the last 3 main holidays over 3 years and each time the hotel has received us, checked us in efficiently and with a friendly manner. Car parking on-site is spacious and always been plenty of spaces. Room and facilities very well presented and staff equally efficient and friendly. Check out continues the theme, as did the car pick up on return.
For a major airport hotel the service is impressively efficient and friendly despite many guests most likely like ourselves only there for 1 night.... Very few hotels at airports offer such experiences.
Looking forward to our next visit and perfect start too another holiday
March 26, 2014
Rated 5.0 out of 5.0 by Bill's bill Great, friendly, professional service
I have never before been greeted upon arrival and throughout my stay at any hotel the same level of friendliness, smiles, willingness to help, provide advice and generally go beyond the norm. The people and management need congratulations. I will return!
March 25, 2014
Rated 4.0 out of 5.0 by Hoteltester 007 Business trip
Comfortable hotel, shuttle to Stockley Park offered. Friendly staff.
March 24, 2014
Rated 3.0 out of 5.0 pity about the extras!!
Good room-clean and I slept well. Gym has new equipment but it very cramped. What does annoy me about this hotel is that they continue to charge for Internet access! !!! Plus on my latest stay they charged me £12 to park my car overnight. I will be looking for alternatives for my next stay.
March 23, 2014
Rated 5.0 out of 5.0 by druid3 bedroom
a quality room that was spacious, clean and comfy. It made me feel special
March 22, 2014
Rated 5.0 out of 5.0 by Chessielady Will be coming back
From the moment we entered the lobby the staff made us all from our youngest grandson to myself very welcome. My room was not quite ready so we were all given complimentary drinks and the staff in the bar were very helpful. Once our room was available we were shown to them. The rooms were very clean and the beds very comfortable. We then all went for a swim in the pool which again was lovely and clean, including the changing rooms. We all then eat in the restaurant and here the staff were very attentive and made a huge fuss of all off our grandchildren especially the 2 whose birthdays it was, and we were allowed to bring our own birthday cakes which the restaurant allowed us to have brought to our table after the superb meal we all eat.
On returning to our rooms the hotel had delivered 2 small cakes and Birthday cards for the 2 grandchildren which again made them feel very special.
We will most certainly be back and staying in the Crowne Plaza Hotel and we have recommended this hotel already to family and friends. Once again thank you Crowne Plaza for making our birthday treat to Legoland a weekend to remember.
March 19, 2014