Rated 4.2 out of 5 by 704
Rated 2.0 out of 5.0 by biz traveller25 not bad but...
stayed one night there. the vending machine on the ground floor was out of bottle water, and vending machines on the other floors did not carry water. could buy it at the bar counter, but i wish someone check the machine periodically so i did not have to walked around.
in the morning it took 5+ minutes until the water became warm enough to take shower.
menu card at the restaurant was dirty with tomato sauce so i told the waiteress about it but she said "OK" and did not clean or change. i do not think it is professional atitude.
Location is good if you are just staying for transit and shuttle bus service to the airport is convenient.
July 20, 2014
Rated 2.0 out of 5.0 by Muzzam Damping of fire doors
The paramount problem with this hotel is the uncontrolled fire doors. They have no damping and create considerable noise when people pass through them which was constant all hours. I understand the need for fire doors but in most hotels I stay and as international aircrew I have lived in hotel rooms for 32 years and are quite tolerant of sound outside my actual room.
The room I was allocated was not quite adjacent to a fire door but the noise travelled quite loudly to the room and disturbed my sleep on several occasions until I was forced to wear earplugs to sleep.
The series of these doors required to pass through to get to the room is also quite a hurdle to overcome.
Correctly performing dampers on the fire doors and the room doors would greatly upgrade the guest experience.
Tired carpet a budget mattress and a slightly worn look to the property add to the general downgrading.
July 19, 2014
Rated 1.0 out of 5.0 by NunuSpanish AVOID
This is a clean hotel, but the staff and management are appalling. They cannot handle the simplest of request e.g. order a taxi, deliver food within an hour, or even offer an apology when confronted with a complaint!
July 18, 2014
Rated 5.0 out of 5.0 by gladys46 Clean hotel with excellent access to Heathrow
Stayed at this hotel on several occasions over the past few years and have never been disappointed. Staff are friendly, the food and accommodation are great value for the money. Another plus is the adequate parking facilities along with the bus service to the airport terminals.
July 17, 2014
Rated 1.0 out of 5.0 by Qivitoq Horrible staff
Unlike most Holiday Inn Hotels in the UK the staff here do not want to see the guests again. Check-in and check-out was horrible with very unproffessional and unfriendly staff.
Reservation not found by staff during check-in. Luckely I had a print of my confirmation.An imprint of my credit card was taken for "possible extra expenses" During check-out the clerk was going to charge my credit card for my room that had already been pre-payed! She argued but stopped when I showed her a print of the payment confirmation.
The continental breakfast was very poor and terribly expencive. Common Holiday Inn. Pull your self together or close this hotel.
July 17, 2014
Rated 5.0 out of 5.0 by DGar Comfortable bed.
A little bit awkward getting to my room because of all the fire doors that needed opening, esp. when loaded down with suitcases.
Would suggest that Holiday Inn notify the shuttle service drivers from the airport that H4 bus only goes to one Holiday Inn so why confuse the passenger by asking "which Holiday Inn".
July 16, 2014
Rated 5.0 out of 5.0 by SidneyJack Great respit
We spent a night at this property following a 14 day cruise before we flew back to the States. All was as my ratings suggest.
July 16, 2014
Rated 4.0 out of 5.0 by Mr Ed K Hotel Location
Close to airport. Little complications in getting to Heathrow.
July 16, 2014
Rated 4.0 out of 5.0 by offshorebill Always good Value
Stayed here many times,good value.
always good breakfast.
I think it would be nice if a bottle of water was in the room on arrival.
Word of warning do not let the Hotel book your Taxi,very over pricde ,call LHR Taxi's 01895 444333,cheaper than the Hopper to Term 5
July 16, 2014
Rated 4.0 out of 5.0 by Belf Great Location for Airport
Nice modern, clean hotel. Asked for room with a view of the Airport which was very kindly provided. Pleasant helpfull staff.
July 14, 2014
Rated 5.0 out of 5.0 by BusyBee 49 We did a stay and park package
We found the staff at this hotel very polite and friendly. The ability to leave our car and know that is was safe was a real bonus. We stayed at the beginning and end of our holiday and we ate and slept well.
July 13, 2014
Rated 4.0 out of 5.0 by Oli-- Very convenient for Heathrow
Stayed for 1 night before an early morning flight.
Hotel easy to find - take Bus 140 from Heathrow Central Bus station (for free) - and it's the 2nd stop - 5 mins. Excellent value compared to Hoppa bus.
Good recognition of status & service was good overall.
1 negative - Lift was broken. Fine for people who can take stairs, but could be an issue for some.
July 11, 2014
Rated 5.0 out of 5.0 by Cytek Comfortable bed
Good hotel to stay at. Friendly staff and useful internet services.
July 10, 2014
Rated 5.0 out of 5.0 by BillfromSanAntonioTexas Very Nice
Great place, easy access to public transportation that will get you to Heathrow, staff easy to talk to and very accommodating.
July 9, 2014
Rated 3.0 out of 5.0 by Janaus55 Hotel Stay
This was second time we had stayed at Holiday Inns at Heathrow
July 8, 2014
Rated 5.0 out of 5.0 by bfjplt Great Airport Hotel
One of the better airport hotel experiences in a while. We were so close to the airport I could see the airplanes taxiing but I never heard a peep. The room and bathroom were spacious and comfortable and the A/C functional. Staff were particularly helpful during our short stay. Would highly recommend for airport hotel.
July 8, 2014
Rated 5.0 out of 5.0 by JimB60 Great Location
The location to Terminal 1,2,3 is excellent and the city bus is free to hotel. You have two options available to return to the airport, either the Hotel Hoppa for a small fee or the city bus which is free although it requires a short walk. The clerk only knew about the Hoppa so I had to do a little research to find out where the return bus stops were located, especially outside of normal hours (Bus stops BC or BM). Rooms and amenities were very nice although the wireless in my room was week.
July 7, 2014
Rated 4.0 out of 5.0 by momsi Restaurant
Very friendly and nice staff. Very quick service with food, and the morning breakfast was also very nice.
July 6, 2014
Rated 3.0 out of 5.0 by Y-Knot Average hotel
Airport hotels seem to be fairly average. We were very surprised that Holiday Inn only have double beds rather than king or super king. We had to ask for two singles instead. The food choice was pretty average and bland, which is no reflection on the chef rather the quality of the produce.
July 5, 2014
Rated 4.0 out of 5.0 by misterdipa Best solution for sleeping close to airport
Good quality for the price; excellent location and comfort. Absolutelly recommended!
July 3, 2014
Rated 4.0 out of 5.0 by Mike4102 Convenient hotel
Handy for airport, good (but pricey) food and drink.
Lift broke down on departure day so had to manhandle the bags down flights of stairs ourselves...
July 2, 2014
Rated 2.0 out of 5.0 by DRSanDiego Spotty Service
- Very good transport to the terminals
- Good bar area (super for World Cup)
- Internet was poor
- Information regarding services was lacking at check in
- Bedding/Pillows were poor
July 1, 2014
Rated 3.0 out of 5.0 by TangoMikeSierra Pretty much average all around
Found the Holiday Inn Heathrow to be pretty average.
Room was of decent size, clean and everything was in working condition. Decor was good though not especially modern and the bed comfortable. Unfortunately quite dark room on low floor facing a small interior courtyard - not really what I would have expected as Platinum. Certainly not upgraded - would say not even one of the better standard room (or if it was I wouldn't be too keen to see the other ones). No minibar in room which I find a real downside for an airport hotel.
Staff were friendly and efficient though not really welcoming or caring. They kind of just went through their routine. Couldn't tell if there was a vending machine for drinks somewhere and if so, where. Not a big issue since the staff at the bar were very helpful and drinks from there could be taken to the room. Speaking about the bar, said bar in the evening as well as breakfast in the morning were both fine but also not especially outstanding.
As said, nothing really wrong - but also not everything right. Just, well, quite average.
July 1, 2014
Rated 5.0 out of 5.0 by PlainDavid Comfortable, Friendly and Convenient
My wife and I stayed at this hotel the night before an early morning departure from Terminal 2 at Heathrow. The staff were very helpful and friendly, the room was very comfortable and the location of the hotel helped to make our departure very easy, indeed. I would certainly recommend this hotel to others and will certainly stay there again should I have a morning flight out of Terminals 1, 2 or 3.
July 1, 2014
Rated 3.0 out of 5.0 A cosy hotel at reasonable price
This hotel offers a relatively good service at a reasonable price.
Hotel check-in is hassle-free and we were quite grateful as we reached at night time and wanted to quickly catch up with our sleep for next day's flight.
June 29, 2014
Rated 5.0 out of 5.0 by Fran19 heipful staff
The reception staff helped us get organised for the following day and answered any questions.
The beds were comfortable and the bathroom clean.
June 28, 2014
Rated 5.0 out of 5.0 by flowi superb hotel
absolutely nothing to complain about , worth every penny!
A bit confusing to find your way in the hotel at first.
Maybe free parking could be a plus for customers though..
June 27, 2014
Rated 4.0 out of 5.0 Good location
Just minutes away from Heathrow. Staff arranged a taxi for 4 am and they were right on time.
June 26, 2014
Rated 5.0 out of 5.0 by DGCP Close to airport but well soundproofed
This Holiday Inn is very convenient for Heathrow Terminals 1,2 and 3 and is just a short Hoppa Bus or Taxi ride away. The hotel is spacious and quiet in the rooms in spite of the proximity of one of Heathrow's runways. Food is good, the bar is well stocked with tv's for the sports fans and the staff are friendly and courteous.
June 25, 2014
Rated 5.0 out of 5.0 by dmawson Awesome
I arrived at Holiday Inn Heathrow late at night after a very long flight. I was looking forward to checking in to my room and relaxing. I booked an Executive Room via the IHG app.
My check in experience was not as expected as staff on duty did not recognise the payment card I wanted to use but after speaking to the Greg the General Manager on the afternoon of checking out I was very pleased that the matter was addressed so swiftly. I was awarded 2000 points for the inconvenience which was a nice gesture. Greg Stuart the General Manager clearly cares a great deal about customer service and guest satisfaction.
The room I was allocated was truly amazing and spacious. I had awesome views of the runway and loved watching the planes taking off.
The bed was very comfy. The bathroom was spotless and the air con in the room was bliss.
I treated myself to room service breakfast which was very nice and good value for money.
I would highly recommend this hotel.
June 24, 2014