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  • 1 888 HOLIDAY
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About our Hotel

Location: Airport

  • Location: Airport
  • Closest City: LONDON
  • Distance From Hotel: 11.2KM
  • Local time zone: GMT+01:00

Check In: 2:00 PM Check Out: 11:00 AM

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Master Card
  • Visa



  • Number of Rooms:4
  • Parking
  • Service Animals Allowed



  1. Afrikaans
  2. Arabic
  3. German
  4. English
  5. French
  6. Hindi
  7. Croatian
  8. Hungarian
  9. Punjabi
  10. Polish
  11. Portuguese
  12. Romanian
  13. Turkish
  14. Chinese

Pet Policy

Pet Policy

No pets allowed except for guide dogs in hotel guest rooms. Small pets allowed in hotel lobby at management discretion.



  • Car Parking Available
  • Car parking available on site. (1) Short Stay Parking = £1 per hour (2) Up to 8 hours = £8 (3) Overnight (until check out @ 11am ) = £12.
  • Daily Parking Fee ( 12.00  GBP)


Standard Internet Service

Standard Internet service is free for all IHG® Rewards Club members
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites



  • Total number of rooms:134
  • Total number of rooms with only one bed:63
  • Total number of rooms with only double beds:49
  • Total number of non-smoking rooms:134
  • Total number of rooms for the physically challenged:4
  • Executive rooms
  • Interior corridor
  • Total number of floors:6
Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn
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Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. Fancy a lunch or dinner and a bottle of wine with business partners or friends? You’ll love our new all day dining menu. Need to grab a quick Starbucks latte and breakfast to go or a midnight snack after a long day? How about a brainstorming session with colleagues, some downtime with a movie or even table football? It’s all up for grabs in the Holiday Inn Open Lobby concept plus there’s free Wi-Fi throughout the space. The Holiday Inn Brentford Lock is close to Chiswick Business Park and many companies on Great West Road including Allianz, Worley Parsons and the EMC Tower. We have purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym so you can keep up with your fitness programme.
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The hotel is in a stunning location overlooking the waterways of the Grand Union Canal and is approximately 3 miles to the famous rugby grounds of Twickenham.

Guest Reviews

Rated 4.3 out of 5 by 620 reviewers.
Rated 5.0 out of 5.0 by Best airport hotel Great personal airport hotel. Staff are professional and work above and beyond the call of duty! Food is great, rooms clean and quiet, pool is good. June 30, 2014
Rated 5.0 out of 5.0 by Hasssle free experience A very comfortable stay at a conveniently located hotel. Room was perfect for what I needed with a reliable wireless connection June 30, 2014
Rated 5.0 out of 5.0 by Very impressive One of the things that really stood out to me about staying at this hotel was the friendliness of the staff. No matter what their role they all took the time to smile and say hello to me. The whole place is spotlessly clean as well. Very impressive and how it should be. If I were flying from heathrow I would definitely consider staying here. June 28, 2014
Rated 5.0 out of 5.0 by Suits Me I have stayed at the CPH a dozen or so times now and more often than not it hits the right spot. Service and staff attitude are always faultless. Never more so is this the case than in the Club Lounge, even when I last visited on 20.06.14 and the Club Rooms and lounge were so so overbooked! Club rooms are for the most part comfortable and if there is a fault the hotel staff try their hardest to address the issue there and than if they can, or as soon after if not. The hotel might be a little dated and the rooms not double glazed or appear not so at least, but I prefer this hotel to the many other choices close by. A firm favourite with me. June 27, 2014
Rated 5.0 out of 5.0 by Excellent very clean and comfortable. Excellent. Room very clean and comfortable. Absolutely love the thoughtful touches like the sleep 'this works' pillow spray etc. Complimentary toiletries, bottled water, biscuits and chocolates much appreciated. Leisure suite great. June 25, 2014
Rated 5.0 out of 5.0 by lovely stay smashing stay. very nice room. vey comfortable bed/bedding. June 25, 2014
Rated 4.0 out of 5.0 by Lovely room, but wet bed :-( hotel overall was great, room service food was good, also great location for Heathrow. Staff were brilliant. My only gripe was that the duvet on my bed was wet snd when I say wet, I mean soaking wet. Housekeeping came straight away and changed the duvet cover and sheets, but not the duvet which was the problem. Luckily the room was a twin so I slept in my husband's bed snd he slept on the wet bed as he never uses the duvet anyway. So although I would recommend the hotel - check your duvet is dry!! June 25, 2014
Rated 5.0 out of 5.0 by Just what we needed! We were travelling early the next day and decided to stay near Heathrow to avoid potential traffic delays. The Crowne Plaza was a really good decision for us at it was only a 10 minute drive to our car park. The hotel was clean and comfortable, and we found the staff were welcoming and cheerful. Whilst the cost of accommodation was acceptable, the only slight 'blur' is the cost of food and drink in the hotel. But this is a low-level concern compared to the convenience and structure of the hotel. Highly recommended as a location close to, but not actually on, the airport complex. June 25, 2014
Rated 4.0 out of 5.0 by Good Stay Overall As stated the hotel was clean, in a good location for our flight home and the staff were friendly and efficient. My concerns were related to cost. In North America and in most B June 22, 2014
Rated 5.0 out of 5.0 by A very good hotel Good hotel Near Heathrow Airport, easy access via H1/H8 Hotel Shuttle Bus Clean and quite June 22, 2014
Rated 2.0 out of 5.0 by Disappointed Having stayed twice before we had no hesitation in recommending this hotel to our friends who were travelling with us, however, we were disappointed that the hotel did not meet ours or their expectations. On entering our room we were met by a very nasty smell and after spending several minutes attempting to contact reception by the room phone my husband returned to the reception desk to request a change of room, we were given the key to the room next door to the original, no apology was offered! Then when our friends arrived they came to our room and we asked if everything was ok with their room and they said it did not smell right, upon investigation we were all in agreement that the room smelt like a dirty ashtray! again no help via the phone system, upon returning to the reception desk they were allocated a new room again with no apology! However, we all managed a good nights sleep and the snack that we had in the bar was very good. Next morning our taxi arrived at 5.30am to take us to the terminal as arranged by the reception desk, however, checkout proved difficult and took some 15 minutes to achieve! their was confusion regarding the rate that they were attempting to charge it had no connection to the rate that I had originally booked! June 22, 2014
Rated 5.0 out of 5.0 by Fantastic Service We used the Heathrow Crown Plaza as a central point for visiting both London and Windsor for LEGOLAND over a 2 night stay. The facilities are superb and the staff cant do enough for you. We will certainly stay here again and cant recommend this hotel enough. June 20, 2014
Rated 5.0 out of 5.0 by Geoff & Christine Excellent stay, slow checkout. Would certainly stay here again. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean I was extremely impressed with the quality of service and the high standard of cleanliness throughout. Thank You. June 18, 2014
Rated 5.0 out of 5.0 by Great Staff, Nice room Easy to get to room. Clean, decent furniture, love the aromatherapy pillow. Comfortable sleep. June 17, 2014
Rated 4.0 out of 5.0 by Watch out for overnight parking fee Inconsistent treatment of overnight parking - remember to allow £12 extra in case you are charged June 16, 2014
Rated 4.0 out of 5.0 by Good access to the Airport and transport into London Have stayed at the establishment several times and always enjoyed the experience.. I will certainly stay there again! June 16, 2014
Rated 5.0 out of 5.0 by Great Hotel I Love Great Location, Amazing Staff, very comfortable. Thank you Alex for your hospitable attitude and going out of your way to make sure my stay was comfortable. Sonya in the Lounge was very polite and responsive to needs. Hats off to the management on hiring and retaining such talented staff. June 15, 2014
Rated 4.0 out of 5.0 by big and extremely ugly but recommended Despite being very big and extremely ugly on the outside, a good hotel to which I will return soon. Staff were very attentive and friendly. Everything worked. Various eating places and I can only comment on the two I used: the Indian and Breakfast. Both were good, albeit expensive – it is however, an airport hotel. June 15, 2014
Rated 3.0 out of 5.0 by Nice Hotel, good food - Sort out the internet! This is a good hotel. I had a steak that I mentioned was under cooked and they could not do enough. The rooms are large and comfortable and clean. But the internet... £10 for 4 hours and 0.29mb download for high speed internet. I called up to complain and the staff were rude and unhelpful and I still got billed for it. It did not get any better. I did refuse to pay and was given 1000 points, but by that time it is too late. It is 2014... If you cannot provide decent internet give up! The gym also needs a make over! June 15, 2014
Rated 2.0 out of 5.0 by I usually sing the praises of this hotel but this visit was the worst After a v long drive my visit started off with my key not opening my door, not just once but twice, and of course my room couldn't have been much further away from reception. Get there at the wrong time and due to a lift being out of order you can have a very long wait for one My room, although non smoking smelt of smoke There was an empty Pepsi bottle in the corridor for 2 days .... Obviously no one had moving h & s hazards on their JD Hotel organised me a taxi but when it was late the next day I was quite aggressively challenged by the consiege Having a disappointing stay I contacted the manager by email as per the letter in my room and was v disappointed that he decided not to respond June 14, 2014
Rated 5.0 out of 5.0 by the special owls Made very welcome at reception Room spacious and bed very comfortable All staff passed by acknowledged us June 14, 2014
Rated 2.0 out of 5.0 by Check the room you have been allocated is not occupied! Always double check that the room you are allocated is not already occupied. My key worked but when i entered the room it was already occupied by another guest. Highly irritating and embarrassing. this is a first in 30 years of business travel. June 13, 2014
Rated 1.0 out of 5.0 by I was treated very poorly! To begin this review, I was treated very poorly at this hotel. I am a platinum member and upon check in was not offered any of the customary amenities that come with said status. There were dirty dishes outside my door when I checked in and they were still there a day later when I left, unacceptable. When I spoke to the clerk upon checkout the next morning about my dissatisfaction, I was offered a newspaper to compensate! I was supposed to get a paper anyways! I would not recommend this establishment. June 10, 2014
Rated 4.0 out of 5.0 by Comfortable room, loud dining room I was staying at the hotel in order to catch an early flight the next day at Heathrow. I was happy with the room, appalled that the desk required a 20 pound deposit on my credit card in order to borrow a voltage converter, and ended up with room service because the noise level of the dining areas was too high for my comfort. The main dining area had a constant loud buzzing noise overhead, combined with "ambience music" which I found too loud. None of the dining areas seemed to have a lower noise level. But the breakfast (included in the price I paid) was excellent. I was not thrilled with Hoppa Hotel shuttle service but unfortunately that seems to be one of the few options available other than taking a cab from and to the airport. June 10, 2014
Rated 5.0 out of 5.0 by Fantasic Hotel, Great experience Being an IHG Rewards Platinum elite member, this hotel is absolutely fantastic. You get treated so well, from the premium members club on the 4th foor down to not paing for parking. I'd stay at this hotel everytime, usully I stay in the Hoilday Inn Heathrow but thought I'd try this one for a change, great choice. Staff are very friendly and exceptionally helpful. Rooms are very spacious and very well decrorated, great surroundings, the food for quite a large hotel was really good quality, well cooked and very tasty. Over all this hotel is brilliat and I'd recommend it to anyone, the cost is what it is, I don't think it' over the top, not for the experience. Try it you'll lov it...... June 10, 2014
Rated 4.0 out of 5.0 by Recommended but with reservations The reception staff were very helpful and friendly. The room was clean and neat and by most accounts we would recommend this hotel except housekeeping would hold us back from doing so. 3 things occurred that would stop us from recommending this hotel. 1) We placed our used towels on the rack as directed to be used the next day but each day we had new towels. If housekeeping isn't interested in saving laundry water, then the sign shouldn't be in the room. 2) We had an early morning flight and stored a container in the fridge in the " for your use" area but upon opening the fridge in the morning for our breakfast, it had been thrown out by housekeeping. We were not impressed!!! Reception very kindly offered to bring us a replacement breakfast item, but it never arrived. 3) Same early morning to catch our flight, upon looking into the tub, a large wad of black hair was stuck to the side and bottom. It wasn't ours since we don't have black hair and we were out the entire day and got in late. So, while most aspects of the hotel were top notch, the housekeeping was not and since there are numerous hotels in London we would probably not choose this one as our first choice again. June 9, 2014
Rated 5.0 out of 5.0 by Great Hotel for airport or surrounding area very effiecient hotel - great rooms up to the expected crowne plaza class - comfy beds, blackout curtains, plenty of pillows/towels etc. A fantastic range of food available including a a variety of restaurants and bars to eat in. A good sized pool with a clean sauna/hot-tub and steam room. June 9, 2014
Rated 4.0 out of 5.0 by Crowne Plaza Heathrow I am a regular guest at this hotel and have always found the staff to be very friendly, the rooms to be at a good standard and the food to be ok .. if not a little monotonous. It would be good to mix the menu's around more and get back to specials weeks which made it more interesting. The new room service menu seemed to lower the standards in my view and is less good with even less choice. The team in the lounge are very good as are the breakfast team - but I would say the cooked breakfast could use better quality produce. June 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service but a couple of problems too My wife and I have stayed here many times over the years and have a further booking which has to say something. However on this occasion we had four problems 1) there was no kettle and 2) it took a long time for anyone to answer the phone to report this. Having done so one arrived very quickly. 3) the air-conditioning was broken however after another lengthy wait for anyone to answer the phone a fan arrived very quickly. 4) reception were unable to give us a ticket to open the car park barrier. I pressed the help button but no one replied after several minutes a long queue has built up. Eventually a gardener opened it for us. As always the staff were attentive and the breakfast excellent. I find the Hoppa buses expensive June 9, 2014
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens Brentford in the Snow... View from Hotel of Brentford Lock Lobby Lounge Hotel Exterior View from Hotel of the Grand Union Canal View of the Grand Union Canal Front Desk Hotel Lobby
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