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Rated 4.3 out of 5 by 693 reviewers.
Rated 5.0 out of 5.0 by Thanks to the hotel's staff Whilst staying for 3 nights on holiday with my wife unfortunately she was taken ill and had to be admitted to A&E. The staff were excellent, coming up to the room, phoning the ambulance, staying until the paramedics arrived and ensuring someone was in the hotel lobby to direct the ambulance crew etc. We were also phoned the next day to ask if anything further could be done and the Duty Manager spoke to us both again when we checked out. So I'd like to say thank you for those things. The hotel is in a very good location, being around a 10 minute walk to Euston station and all of around 30 seconds to Russle Square tube, so extremely well placed. Breakfast is excellent, with a very good selection of both cooked and cold items. On all days when we had breakfast we did not need to eat again until the evening. We also ate one lunch in the bar area and again that was fine. The bar itself is very bright and airy and well staffed as well. I would certainly recommend this hotel and I'm sure on our next city break to London we will again stay here. November 14, 2014
Rated 5.0 out of 5.0 by Great for a night in London Needed a hotel close to Euston with easy access to the tube and this was perfect. The staff were first class and the room was very comfortable. We'll definitely be returning! November 14, 2014
Rated 5.0 out of 5.0 by Very Good Met most expectations apart from tired bathroom. The room was spacious. All staff encountered totally professional and polite. November 13, 2014
Rated 5.0 out of 5.0 by Good experience. Had an excellent stay, only 2 minute walking distance to tube station. Staff helpful at all times, even to the point of getting wet, to hail a taxi. We saw two shows, and thoroughly enjoyed this short break and would highly recommend this hotel. November 13, 2014
Rated 4.0 out of 5.0 by Executive Room Room was very comfortable and bed was particularly good.Staff very courteous at all points of contact.Particularly liked the buffet breakfast. Only criticism was the number of times one was interrupted by housekeeping,I counted 4 times.They were to check the minibar,replenish tea,coffee etc,to clean room and then finally a check that the room had been cleaned.Surely some of these events could be combined,its really annoying if you are trying to work. November 9, 2014
Rated 1.0 out of 5.0 by Very poor experience -- terrible service -- Not value for money. Poor facilities that don't represent a four star hotel. Service was non-existent. On my visit there was no iron in the room - the hotel couldn't have made less effort to try and resolve. There were five other rooms waiting for an iron and 9'hours elapsed between my request and receiving it. Strongly recommend looking elsewhere. This is not a four star property. Location not great for Cental London if using public transport network which is often preferable to cabs in this part of town during the week. November 9, 2014
Rated 4.0 out of 5.0 by Great hotel for staying in London Friendly, smart and welcoming. Great location for British Museum: in a quiet setting but not 'out of the way'. Good food and relaxing bar. Would definitely stay again. November 8, 2014
Rated 2.0 out of 5.0 by Poor service - nice hotel I have stayed at this hotel several times. I was therefore very surprised and disappointed that the hotel severely mixed up our bookings even though we talked with the hotel twice on phone before arrival, failed to book a taxi which made it challenging to arrive at the airport on time and later almost failed another booking of a tax early in the morning. Moreover, the staff did not know if the paid internet is faster than the free one. The paid one is much faster and really good. I am not impressed by the service. At my other stays I did not have so much need of services. This stay gave me a completely different impression of the hotel. I will stay at the hotel again for holidays. The hotel has a very nice and friendly staff and hotel is overall good. November 8, 2014
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