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Rated 4.3 out of 5 by 632 reviewers.
Rated 2.0 out of 5.0 by Great hotel but poor rooom This hotel is my hotel of choice in London. The service has always been great and my status as an Elite member has allowed me to more often than not be upgraded. However, on this visit my reception at check in was not friendly, as is the norm. My request for an upgrade was dismissed even though the person checking in to my one side was offered this. I was allocated what must be the smallest room in the hotel and had to ask for extras rather than being asked if I needed them. The promised newspaper did not arrive at my door. This is great hotel and I now many of the staff members who ask how I have been and where I have been in the world. Maybe this was just a glitch or a receptionist who was have a bad evening. I have every intention to stay there again. September 14, 2014
Rated 4.0 out of 5.0 by Service Welcoming check inn and very accommodating have stayed here a number if times and look forward to stating again September 10, 2014
Rated 4.0 out of 5.0 by Quiet and handy location Ideally situated, not too far from St Pancras and just round the corner from Russell Square tube station. It was very helpful to be able to store our luggage upon arrival and again to leave it at the hotel as our train wasn't until tea time. Very helpful staff and the room was spotless. Delicious breakfast with a good choice. Would book again. September 10, 2014
Rated 5.0 out of 5.0 by Business stay This hotel always seems to be so consistently good, complements to all the staff. My only criticism is that I don't get to stay often enough. The parking charge, by private company, of £15 for 24hrs is resonable. And the hotels close proximity to Russell Sq tube is a real bonus. I have alway received recognition, at check-in, as a IHG Reward member. Well done everyone. September 8, 2014
Rated 1.0 out of 5.0 by Disappointed As a regular guest at Holiday Inns this stay was a disappointment. The first room I was given stunk of drains, it had no ironing board, I was expecting a double room, but got single beds which was okish however not what I wanted.On complaining I was given another room still single beds, but no smell. I was told the rooms do not have ironing boards, which is a first for a Holiday Inn. One was sent to my room. The room itself was a bit shabby the, trim was coming away the bedside cabinet. The hotel is the worst Holiday Inn I have been in. i like going Holiday inn chain because it quality is normally predictable, but not in this case. September 8, 2014
Rated 4.0 out of 5.0 by Good location and excellent staff The greeting by the front desk staff was very good. The person who dealt with my check in was efficient and very pleasant mannered. I forgot to bring slippers and they arranged for housekeeping to bring me a pair. I did not use the restaurant at all during my stay, but the room service breakfast was good. It was delivered at the time requested and was all good. The room was clean and the bed was comfortable. It was a very small room for a double and if I hadn't been staying on my own it would have been quite awkward getting around. There was a tea tray, but it was on the lower shelf of the TV cabinet and I had to pull it out and them rummage down the back of the TV cabinet in order to plug in the kettle. There were also no biscuits which I found was quite unusual as these are usually provided even in budget hotels. Check out was very efficient and as I was spending the day in London, I was very pleased to be able to leave my bag with the concierge and collect it later. All in all, it was a pleasant stay and I would recommend it to friends looking for a central London hotel. September 7, 2014
Rated 4.0 out of 5.0 by great for getting around decent hotel, close to all travel links, shops and bars all in walking distance. Rooms are comfortable enough, but a bit small, being 6"4 tall the beds are very small for what i am used to. But probably would return. September 5, 2014
Rated 5.0 out of 5.0 by Almost perfect stay Really. Great all round , top location Staff great, I had an issue with a meal that had been left on the corridor , staff responded straight away September 5, 2014
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