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Rated 4.3 out of 5 by 659 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service and exceptionally clean and comfortable We were treated by every member of staff with friendliness and courtesy. Our room was very comfortable exceptionally clean and very quiet. Food at breakfast time was delicious and we were spoilt for choice We will definitely return. Thank you for making our holiday first class October 18, 2014
Rated 5.0 out of 5.0 by Makes pleasant our annual trip to London's sites . Most welcomed & enjoyable break ; hope to be back often . very minor irritations : Bit noisy by the lifts - late evening revellers ! Tiresome slow computer to book us in . Key didn't work first time round . October 18, 2014
Rated 5.0 out of 5.0 by Very Comfortable Clean and comfortable with everything we could wish for in the room. Would definitely stay again and recommend it. October 16, 2014
Rated 4.0 out of 5.0 by Courteous and friendly staff Good value for money, convenient and very friendly staff. Bedrooms clean and fresh, good nights sleep. October 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed, excellent reception staff very good hotel enjoyed my stay. Enjoyed breakfast and found the guest room very comfortable. October 14, 2014
Rated 3.0 out of 5.0 by Disappointing I was very disappointed with the reception on the day of arrival. The two ladies on duty were very impersonal and unfriendly. I was given the most uncomfortable room I have ever lived in over my several years as an IHG member. The room was changed by a lovely front desk lady the next day. Breakfast was good and the beds were generally comfortable but the room was noisy .....Not at all pleasant for the money I paid! October 12, 2014
Rated 5.0 out of 5.0 by Good value and friendly service for a central London hotel Excellent location near russel Sq underground, comfortable, quiet, good food and good service October 9, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Excellent stay - good location - friendly and helpful staff throughout - food quality excellent - would highly recommend - and will certainly use again next stop in London. October 9, 2014
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