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Rated 4.3 out of 5 by 697 reviewers.
Rated 5.0 out of 5.0 by Excellent service I do not usually comment on hotel stays but I feel I must mention the excellent service that we received at Bloomsbury last week-end. I had e-mailed the hotel earlier in the week to enquire about baggage drop facilities as we were due to arrive in London before the usual check-in time. When we arrived at about 9:30 we were delighted to be told that we could actually check-in to our room and that we had been upgraded. This was a great surprise and made for a very relaxed start to our week-end break. February 6, 2014
Rated 3.0 out of 5.0 by Good Location Ours was a theatre trip to London. This hotel is an ideal location if your coming into King's Cross. Just one stop on the Piccadilly Line and two stops from the West End Breakfast was well prepared, with good variety and plentiful The room was well equipped but as with so many UK hotels, the air conditioning was useless. We would return but probably not for a longer stay than one or two nights February 6, 2014
Rated 5.0 out of 5.0 by Great location Reason for returning - friendly staff, nice relaxed atmosphere, clean rooms and located 100 yards from Russell Square tube station, and a 15 minute walk to Covent Garden. Will stay again. February 5, 2014
Rated 4.0 out of 5.0 by location very easy tube access and being directly off the Piccadilly Line, easy airport transit, other then location it does not offer any exceptional Hotel experience. February 5, 2014
Rated 3.0 out of 5.0 by Terrible Breakfast Experience The person on the breakfast hot food section was not able to cope, resulting in long queues, delays and poor selection of food.Bad start to busy day. February 5, 2014
Rated 3.0 out of 5.0 by Comfortable bed but poor room service I have stayed here a few times and I would probably recommend it. The last visit was I hope, a glitch. Room was fine and ready early which was nice. However, the room was not really ready, no hair dryer, completely empty fridge and no shower gel. Only discovered some of this later only the hair dryer was called for. Room service was prompt but the food was almost inedible. Burger cooked to doormat status and chips burnt and cool. Rectified at checkout but I'd rather have had a good meal. This is a good central hotel with great staff everywhere and good service for the most part. February 2, 2014
Rated 1.0 out of 5.0 by Shabby and cramped rooms Extremely disappointed with the standard of accommodation on offer, very cramped room, bathroom even worse with hints of bad odour, although seemingly not the fault of hotel staff, simply old and tired. Desperately in need of refurbishment, only redeeming quality being location. Overall I'm left unhappy to of wasted reward points on this stay! February 1, 2014
Rated 5.0 out of 5.0 by wonderful staff first class service AFTER STAYING HERE LAST YEAR WE CAME BACK AGAIN IN JANUARY.STAFF ARE FIRST CLASS ROOMS ARE LOVELY AND THE BREAKFAST IS GOOD VALUE FOR MONEY ,THE HOTEL IS WITHIN WALKING DISTANCE OF OXFORD STREET TRAFALGER SQUARE AND THE WEST END . OVERALL A VERY GOOD HOTEL WOULD RECOMMEND STAYING HERE January 30, 2014
Rated 4.0 out of 5.0 by Good Hotel, unfavorable charging policy While the hotel itself is very satisfactory, clean rooms, central location, good breakfast, I was not happy with the policy about charging guests in their home currency. The exchange rate the hotel applies is extremely unfavorable (compared to the charge the credit card company would apply for converting a foreign currency charge) and they did not even ask in which currency I would like to be charged. The customer service sorted it out eventually, but I would rather be asked first. January 29, 2014
Rated 5.0 out of 5.0 by fantastic! Really do reccormend this hotel as its in great location not far at all from train station and the staff are so kind and helpful, they go out there way and really make you welcome e thanks will be back soon January 29, 2014
Rated 5.0 out of 5.0 by Egg man As always made welcome as soon as we were into reception.Food in the bar was excellent although a little noisy We did miss Henry though.We will be back soon January 29, 2014
Rated 4.0 out of 5.0 by Good hotel for london shopping holiday Good location helpfull staff the only disapontment is the that there on free wifi for hotel gests January 28, 2014
Rated 5.0 out of 5.0 by Well pleased with location and quality of room, staff and service. This was a brief Leisure break in London and this Hotel fitted the purpose magnificently. Centrally located with excellent shopping and leisure facilities only two minutes walk and plenty of food/restaurant choices around. For location we couldn't have made a better choice. From the outside it doesn't raise your expectations but once inside from the welcoming reception to the friendly and polite staff at all levels to the quality of the room and soundproof window shutters and room heating controls which really worked, we were really impressed. The hotel was very busy but breakfast staff were quick, attentive and always polite and friendly. No hesitation in choosing to stay here again. Negatives? Smokers use the stairwells which are a bit bleak and smelly so you have to use the lifts. Definitely needed a street map to find the hotel. January 28, 2014
Rated 3.0 out of 5.0 by Fine, but not great Somewhat ageing central London hotel. Facilities are good, and location is convenient (directly opposite the Russell Square tube, about 5 minutes walk from British Museum and 15 minutes walk from Covent Garden). However, rooms and particularly bathrooms are very tired, and I was surprised to find that despite arriving at 8pm, my room was not ready to be occupied. To be fair, I was given a voucher for a free drink at the bar, but even so, at that time of the day I was somewhat shocked by this. However, all in all, the hotel did its job. Functional, convenient and comfortable. January 21, 2014
Rated 4.0 out of 5.0 by Great location at a reasonable price Great location right next to tube station, my room wasn't the best but was clean just a bit small and dated. January 17, 2014
Rated 5.0 out of 5.0 by weekend in london great hotel and great location. consistently high standard of service and met my expectations for a memorabke experience with my partner. January 15, 2014
Rated 5.0 out of 5.0 by Great Would recommend and will stay there again. Staff on desk and at breakfast were super friendly and helpful. Stayed with my young son and was made to feel welcome. Room super clean and not noisy so he got to sleep fine as did I although I didn't find the air conditioning till the morning. It's a small controller on the wall so I shall set it cooler for night next time. January 15, 2014
Rated 4.0 out of 5.0 by Easy access around and comfertable nights Very clean no noise very comfertable nearest to the tube station January 14, 2014
Rated 3.0 out of 5.0 by GOOD SERVICE BUT ROOM NOISEY WE STAYED IN ROOM 535 WHICH WAS SMALL BUT CLEAN THE MAIN PROBLEM WAS WITH THE DOOR THE GAP UNDER THE DOOR IS QUIT BIG AND AT NIGHT WHEN IN BED IT SOUNDED AS THOUGH PEOPLE WERE IN THE ROOM CHATTING INSTEAD OF IN THE HALLWAY, IN THE END I HAD TO PUT A PILLOW ACROSS THE DOOR . I AM 5FT 8 AND COULD NOT REACH THE LOUVRE IN THE TOP OF THE WINDOW TO CLOSE IT TO STOP ROAD NOISE, HAD TO DO IT WITH CLOTHES HOOK . BREAKFAST WAS GOOD AND EXCELLENT VALUE. January 14, 2014
Rated 3.0 out of 5.0 by several issues We booked a room with a double bed and a sofa bed but when we arrived there was no sofa bed so we went and saw a receptionist to confirmed with them if it was a right room (seemed it was wrong). Then we moved to a new room but a bed was much smaller and there was only one set of slippers and bathrobe. The amenities are also not perfectly prepared. Our third stay was free by using member points and we told them and confirmed but when we came back on the third night the key was not working and had to go to the reception again. When we entered the room again, we found an opened soft drink bottle in a fridge which i reckon the receptionist had given the key to someone else earlier and someone entered because they thought we already left. The breakfast was ok and the staff was very friendly but we had many problem and don't think we will come back again. Holiday inn Beijing is good quality. January 13, 2014
Rated 1.0 out of 5.0 by Poor cleanliness The first room we were allocated had a very strong odour of cigarettes. Considering all the rooms are non-smoking this was most unsatisfactory. The second room was slightly better, odour-wise but the bathroom floor and surfaces as well as the towels were littered with hairs of a suspicious origin. The pillows and bedding were not spared either. This made for a very uncomfortable stay. As a result, we had a very uncomfortable night. When I mentioned it to staff at reception, all I got was shrugged shoulders. January 12, 2014
Rated 5.0 out of 5.0 by Quiet and comfy Had a week stay in early January. Perfect location, friendly staff, quiet and comfy - hope to get back soon! January 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Enjoyable Stay My wife and I had a two night stay at this hotel on 6th and 7th of January 2014. Our booking was dinner with bed and breakfast. The experience for us both was very good indeed in a most comfortable room and dealing with very competent friendly staff. January 11, 2014
Rated 1.0 out of 5.0 by Double room Very poor. Pictures of room type at this hotel not like the room. Had to move bed to sit at desk. Only one chair in room for two people, no room for second chair. Room service breakfast not delivered, nor news papers as ordered. January 10, 2014
Rated 3.0 out of 5.0 by OK & nothing more. Our room, given the cost, was, ... ok......clean, compact, functional, everything you'd expect from a mid price central London hotel. Personal niggles were the fact that we couldn't open the windows for some air, & that it was very poorly lit, it was dim even in daylight, but I accept that we are all different & that that fact may not be an issue to others. However, our wash basin was blocked & drained so slowly it was ridiculous. My issue here is that the cleaner, who cleaned the bathroom daily & therefore would encounter this problem, had not notified the hotel who should have solved this. If you were a cleaner, & in the process of cleaning a wash basin noticed this fault, wouldn't you ensure that this fault was remedied? When checking out I was behind an elderly Israeli couple who were enquiring of the desk staff (a young Australian girl) if she knew the dialling code from UK to Israel. The girl in question told them that she didn't know, but the tone of her answer (speaking to the couple as if they were being a nuisance & asking a ridiculous request) underlined my opinion of the hotel / chain. Our 2 night stay cost twice as much as our previous 2 night stay in a "budget" hotel, & really wasn't worth the money. January 10, 2014
Rated 5.0 out of 5.0 by Saturday night stay with family We enjoyed our stay at the Holiday Inn Bloomsbury on Saturday night. As a Platinum member our room was upgraded to a well-appointed executive room with a made up sofa bed for our son. We felt looked after from the moment we arrived through to check-out. On arrival Emilo on reception greeted us with a friendly welcome and although we had arrived early our room was ready for our arrival. Our room itself was spotless and was comfortable and a good size. We had a nice meal in the evening in the bar area and the staff member who took our order was very friendly. The whole experience at the hotel was very enjoyable. We will be back later in the year I know as the hotel is so convienient for us coming into Euston and then of course right next to Russell Square Tube. January 8, 2014
Rated 4.0 out of 5.0 by Good but with some reservations On arrival staff were very pleasant and helpful. The room was ready early and ready for early check in. My wife and daughter found on their return to the room much later that the last occupants soap had been left in the bathroom. On retiring for the night my wife found oange stains on her bed linen. Not what you expect from a Holiday Inn. Very disappointing January 8, 2014
Rated 5.0 out of 5.0 by Great city centre hotel Have stayed here on a number of occasions and standards have always been high. We were upgraded and the Executive rooms are to a high standard. Staff are always pleasant and the breakfast was also good January 6, 2014
Rated 4.0 out of 5.0 by great service at reception Overall service and kindness but extremely helpful was mr. Gary at reception. He really helped to make our stay extra memorable during Christmas 2013. January 4, 2014
Rated 4.0 out of 5.0 by Great location - really enjoyed our stay Staff was very attentive and kind. Breakfast was rich and filling. Excellent location for both theatre and shopping. Very good bed - had full night's sleep on 1st night - which I usually don't enjoy because of jetlag. January 3, 2014
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