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Rated 4.3 out of 5 by 714 reviewers.
Rated 3.0 out of 5.0 by Fine, but not great Somewhat ageing central London hotel. Facilities are good, and location is convenient (directly opposite the Russell Square tube, about 5 minutes walk from British Museum and 15 minutes walk from Covent Garden). However, rooms and particularly bathrooms are very tired, and I was surprised to find that despite arriving at 8pm, my room was not ready to be occupied. To be fair, I was given a voucher for a free drink at the bar, but even so, at that time of the day I was somewhat shocked by this. However, all in all, the hotel did its job. Functional, convenient and comfortable. January 21, 2014
Rated 4.0 out of 5.0 by Great location at a reasonable price Great location right next to tube station, my room wasn't the best but was clean just a bit small and dated. January 17, 2014
Rated 5.0 out of 5.0 by weekend in london great hotel and great location. consistently high standard of service and met my expectations for a memorabke experience with my partner. January 15, 2014
Rated 5.0 out of 5.0 by Great Would recommend and will stay there again. Staff on desk and at breakfast were super friendly and helpful. Stayed with my young son and was made to feel welcome. Room super clean and not noisy so he got to sleep fine as did I although I didn't find the air conditioning till the morning. It's a small controller on the wall so I shall set it cooler for night next time. January 15, 2014
Rated 4.0 out of 5.0 by Easy access around and comfertable nights Very clean no noise very comfertable nearest to the tube station January 14, 2014
Rated 3.0 out of 5.0 by several issues We booked a room with a double bed and a sofa bed but when we arrived there was no sofa bed so we went and saw a receptionist to confirmed with them if it was a right room (seemed it was wrong). Then we moved to a new room but a bed was much smaller and there was only one set of slippers and bathrobe. The amenities are also not perfectly prepared. Our third stay was free by using member points and we told them and confirmed but when we came back on the third night the key was not working and had to go to the reception again. When we entered the room again, we found an opened soft drink bottle in a fridge which i reckon the receptionist had given the key to someone else earlier and someone entered because they thought we already left. The breakfast was ok and the staff was very friendly but we had many problem and don't think we will come back again. Holiday inn Beijing is good quality. January 13, 2014
Rated 1.0 out of 5.0 by Poor cleanliness The first room we were allocated had a very strong odour of cigarettes. Considering all the rooms are non-smoking this was most unsatisfactory. The second room was slightly better, odour-wise but the bathroom floor and surfaces as well as the towels were littered with hairs of a suspicious origin. The pillows and bedding were not spared either. This made for a very uncomfortable stay. As a result, we had a very uncomfortable night. When I mentioned it to staff at reception, all I got was shrugged shoulders. January 12, 2014
Rated 5.0 out of 5.0 by Quiet and comfy Had a week stay in early January. Perfect location, friendly staff, quiet and comfy - hope to get back soon! January 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Enjoyable Stay My wife and I had a two night stay at this hotel on 6th and 7th of January 2014. Our booking was dinner with bed and breakfast. The experience for us both was very good indeed in a most comfortable room and dealing with very competent friendly staff. January 11, 2014
Rated 1.0 out of 5.0 by Double room Very poor. Pictures of room type at this hotel not like the room. Had to move bed to sit at desk. Only one chair in room for two people, no room for second chair. Room service breakfast not delivered, nor news papers as ordered. January 10, 2014
Rated 3.0 out of 5.0 by OK & nothing more. Our room, given the cost, was, ... ok......clean, compact, functional, everything you'd expect from a mid price central London hotel. Personal niggles were the fact that we couldn't open the windows for some air, & that it was very poorly lit, it was dim even in daylight, but I accept that we are all different & that that fact may not be an issue to others. However, our wash basin was blocked & drained so slowly it was ridiculous. My issue here is that the cleaner, who cleaned the bathroom daily & therefore would encounter this problem, had not notified the hotel who should have solved this. If you were a cleaner, & in the process of cleaning a wash basin noticed this fault, wouldn't you ensure that this fault was remedied? When checking out I was behind an elderly Israeli couple who were enquiring of the desk staff (a young Australian girl) if she knew the dialling code from UK to Israel. The girl in question told them that she didn't know, but the tone of her answer (speaking to the couple as if they were being a nuisance & asking a ridiculous request) underlined my opinion of the hotel / chain. Our 2 night stay cost twice as much as our previous 2 night stay in a "budget" hotel, & really wasn't worth the money. January 10, 2014
Rated 5.0 out of 5.0 by Saturday night stay with family We enjoyed our stay at the Holiday Inn Bloomsbury on Saturday night. As a Platinum member our room was upgraded to a well-appointed executive room with a made up sofa bed for our son. We felt looked after from the moment we arrived through to check-out. On arrival Emilo on reception greeted us with a friendly welcome and although we had arrived early our room was ready for our arrival. Our room itself was spotless and was comfortable and a good size. We had a nice meal in the evening in the bar area and the staff member who took our order was very friendly. The whole experience at the hotel was very enjoyable. We will be back later in the year I know as the hotel is so convienient for us coming into Euston and then of course right next to Russell Square Tube. January 8, 2014
Rated 4.0 out of 5.0 by Good but with some reservations On arrival staff were very pleasant and helpful. The room was ready early and ready for early check in. My wife and daughter found on their return to the room much later that the last occupants soap had been left in the bathroom. On retiring for the night my wife found oange stains on her bed linen. Not what you expect from a Holiday Inn. Very disappointing January 8, 2014
Rated 5.0 out of 5.0 by Great city centre hotel Have stayed here on a number of occasions and standards have always been high. We were upgraded and the Executive rooms are to a high standard. Staff are always pleasant and the breakfast was also good January 6, 2014
Rated 4.0 out of 5.0 by great service at reception Overall service and kindness but extremely helpful was mr. Gary at reception. He really helped to make our stay extra memorable during Christmas 2013. January 4, 2014
Rated 4.0 out of 5.0 by Great location - really enjoyed our stay Staff was very attentive and kind. Breakfast was rich and filling. Excellent location for both theatre and shopping. Very good bed - had full night's sleep on 1st night - which I usually don't enjoy because of jetlag. January 3, 2014
Rated 4.0 out of 5.0 by Christmas visit Spent one night at the Bloomsbury holiday Inn. Reception was friendly, quick and efficient and the room , although small was very clean and well presented. Breakfast was excellent and check out was particularly easy. A good location and well priced. We shall return. January 3, 2014
Rated 3.0 out of 5.0 by Good position of the hotel and comfortable room Bed sound isolation of the room I couldn't sleep well because of my neighbors who were very noisy. January 3, 2014
Rated 3.0 out of 5.0 by Reasonable hotel in great location The good hotel in Russell Sq, area. Pros: close walking distance from the British museum, Euston and King cross train station. Tube station (Russell Sq,)is just around the corner. Family friendly with family rooms available Cons lack of atmosphere Breakfast not included in the room rate a bit old and small rooms especially the double During our stay a false fire alarm occurred early morning, the hotel was evacuated and blankets were offered to people who left their room w/o coats, yet the Hotel did not care to give any compensation to everyone for the ordeal, I guess even a small token such as free warm drink would have been expected January 3, 2014
Rated 3.0 out of 5.0 by Comfortable stay fantastic view A very nice hotel good location fantastic views. Room not quite up to scratch . Tissue box in bathroom empty, only one dressing gown and slippers in wardrobe had booked and payed for 2 people. Some of the tea making beverages were missing. For the whole of our two night stay there was an empty cardboard boot box left in view on the wardrobe and a dirty cup stain on the desk was rather off putting as that was simple housekeeping. Did mention some of this to reception unfortunately only some of it was rectified and didn't feel could keep complaining. Unfortunately on our 1st morning there was a fire alarm we were stood outside in the cold and no explanation was given just a big cheer went up when we were allowed back in. Would have been nice to have had an explanation we do understand these things do happen but we were rather left to our own devises. The dining room facilities and staff were very good and most enjoyable breakfast plenty of choice nicely presented very polite and attentive staff.shame about the pigeons banging on the windows was a little unnerving but the views were amazing. So apart from a lack of finishing touches to housekeeping and an unexplained fire alarm quite an enjoyable stay. January 2, 2014
Rated 4.0 out of 5.0 by Excellent situation - only one complaint I would stay at this hotel again. Super location - 30 minutes walk from theatres, plenty of restaurants nearby, nice room and very friendly staff. However just one thing bugs me - and that is internet charges. Many cheaper hotels and bed and breakfast places offer free internet - it seems like some of the chains are still trying to squeeze a few more pounds out of people who need to get online. Fair enough you may say - but I am a Gold Card member of Holiday Inn and one of the perks is "Free internet". However it is not all it seems. This "free internet" is the "basic speed" - a service so slow it sometimes took ten minutes to check a few emails. Mind you it is possible to PAY for a better, faster internet service. So - is slow, barely usable connection a member perk or not? Shame - I liked everything else about the hotel - especially the staff. But - trying to charge an excessive amount for what IBIS offer for free leaves a bit of a bad taste in the mouth. December 31, 2013
Rated 5.0 out of 5.0 by Well situated This hotel is very well situated for the majority of theatres. Within c. 15 minute walk from Leicester Square, Drury Lane etc. The hotel is maintained to a high standard and the staff are helpful, friendly and welcoming. We stayed there Boxing Day night and have just booked (4 days later) a return visit in the summer of 2014. Once again a very good Holiday Inn December 30, 2013
Rated 5.0 out of 5.0 by Great staff and service We stayed for 4 days over Xmas and had the best time. The staff were excellent in every way, From the reception staff to the cleaners they were professional but welcoming and made our stay memorable, The Restaurant Manager Ravish (sorry if the spelling is wrong) was great at creating a good atmosphere and made our Xmas evenings special. We were on a dinner bed and breakfast rate. I know it is probably unusual to have dinner in a hotel when there are so many places outside in London, but the rate is so reasonable and over Xmas made sense. It made a nice change to NOT to go out after hectic days. The food was fine. There was a set menu included or you could have £20 from the a la carte. Excellent choices. Rooms first class and we got a free upgrade which made the stay even better. Last year we stayed at the Holiday Inn in Regents Park as our first Xmas away and it was also excellent. i would happily stay ay either again - probably going for the one with the best rate. December 30, 2013
Rated 3.0 out of 5.0 by Poor service for holiday inn. This stay was for a party of 3 & on arrival the room was not set up for the additional person. We asked on 3 different occasions for this to be resolved only to be told it had - It had not! Holiday inn is a brand that is relies on it's reputation & customer service. it failed miserably on this occasion. Additionally if your a platinum member please ask for your extra points as they did not offer this.. December 29, 2013
Rated 5.0 out of 5.0 by Crisis resolved by helpful staff On my recent visit to to this hotel, I found there was a problem with my booking. This was not the fault of the hotel but the booking agent who had put me in the wrong hotel. The receptionist was very helpful and sorted the problem out quickly. He held a room for me, and the hotel was willing to let me have this room at the price negotiated by the booking company. The room was clean and comfortable, the services were fine, the staff were always friendly and helpful, and the location is excellent. A very good hotel. December 23, 2013
Rated 5.0 out of 5.0 by Excellent service as usual I cannot fault this establishment - having spent 30+ nights here in the last year I feel I can give a true account and I can honestly say it is the wonderful staff who make it a joy to stay in! I cannot give all names as faces tend to stick in my mind best, but the breakfast staff are amazing as well as the female staff in callaghans but the best review is for Emilio who always gives a smile and recognition on checking in and sorts out any problems calmly and efficiently. Keep up the good work and see you in 2014 December 21, 2013
Rated 4.0 out of 5.0 by Great location Loved the location & thankyou to the staff for letting us have a fridge! Also bar staff were super about giving us ice...bed was very uncomfortable, and not sure why there is no free wifi..this seems so behind the times,,,although you do get free access to print out boarding passes.there was no safe in the room either! December 20, 2013
Rated 4.0 out of 5.0 Night staff incompetence I was invited Faculty to a Congress in London and had this room booked with another speaker. When I arrived around 23:30 hrs, she already had checked-in and I asked the staff (a man named Abdul) for her room number because neither of us had mobile service in Britain. He was extremely rude, inattentive, he told me she was not there and that they didn't have the reservation, that I had the wrong hotel, and sent me to another hotel walking! I asked to use wifi or a computer to get the reservation confirmation from the internet, he refused and I also asked for the address and phone number of the other Holiday Inn and he also refused saying they didn't have it. Long story short, I went walking to the other hotel, they weren't there, got help from the staff at a 3 star hotel nearby who were extremely kind and lent me their internet connection, managed to download my confirmation, walked back to the hotel and even with the confirmation showing the correct address, they began saying I was at the wrong hotel again!. Finally they found my friend's room, and instead of giving it to me, they said they had to call and she had to come down for me to the lobby (01:00 in the morning). It turns out she had spoken with the evening staff telling them I would arrive around 23:00 but apparently no-one relayed the message. I could not believe this total incompetence, the fact that they sent me walking to another hotel at that hour and the fact that the staff would not even apologise after that and demand my friend come and get me at that time. I would not repeat a stay at this hotel because of this. December 16, 2013
Rated 4.0 out of 5.0 by London-Bloomsbury 2 night stay. Very clean and comfortable room/hotel. Highly efficient, helpful and motivated staff - a credit to the local management and IHG brand alike. ONLY gripe was (typically for HI's) the pathetic "free" internet on offer for Rewards Club Members. Whilst not expecting super-fast internet speeds for free (but then again;why not?) - the free offering is barely fit for purpose with respect to ANY internet work. Premium priced faster connections are on offer; but why should customers, especially their Rewards Club members. be subjected to such exorbitant fees? These out of date fees undermine the excellent work of the personnel working in the hotels, particularly this one, on a day to day basis. December 15, 2013
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