Rated 4.3 out of 5 by 1158
Rated 5.0 out of 5.0 by monipa Great experience
The Hotel location is very convenient, just 50 meters from the Russel square underground which was time efficient and very easy to get everywhere.
The staff at the Hotel, at the reception desk were kind, attentive and made our stay an enjoyable one.
The concierge attention and assistance in recommending places to go and directions on how to get everywhere was exceptional and made our daily trips very easy.
The staff in the restaurant were also very kind and very attentive.
Overall, great experience, i will definetly recoomend this Hotel to my family and friends.
October 7, 2015
Rated 2.0 out of 5.0 by TargetTrg If you're elite then you have to ask for an upgrade
Check in process very unprofessional, initially mocked my name and then given a standard room automatically. When asked I was given a n upgrade but then got the "It's our policy lecture etc etc that upgrades for platinum are subject to availability" The point is is that they were available but you had to ask! Room was ok and the academy was very good.
October 5, 2015
Rated 4.0 out of 5.0 by Six Sigma Convinience and comfort
Some minor things that would like to draw your attentions are:
A little surprise to find no refrigator/mini bar in guest rooms.
Have difficulty to keep cold drinks such as red or white wines, soft drinks, milk, cakes and ice cream....etc.
Suggest the breakfast content could be changed/rotated slightly on daily basis to provide customer some fresh choice....typical example is chicken sausage on odd weekdays while pork sausage for even weekdays, provide vegetable salads, boiled hams to replace fried hams.....etc.
October 3, 2015