Rated 4.2 out of 5 by 486
Rated 4.0 out of 5.0 by Annlou Great location and helpful staff
Perfect for a short stay in London. The only complaint is that the bathrooms are really cramped.
October 9, 2014
Rated 4.0 out of 5.0 by haverton Great service and value for money in central london
Beds could be a bit more comfortable but overall very good. You can never compare a hotel bed with yours at home.
October 8, 2014
Rated 5.0 out of 5.0 by Christian1962 Great stay
Perfect stay here, stayed one night here for a show and some shopping, staff great, reception very helpful will def stay again as perfect for centre
October 7, 2014
Rated 5.0 out of 5.0 by From MOntreal CA great location and service
Bed/pillow/covers not that comfortable we tried turning on the TV and were not able to do so, couldnt get the channels or anything to work after turning it on. All the rest was good.
October 7, 2014
Rated 4.0 out of 5.0 by teeflow With staff like this, you can only have a good experience
Even with the best planning some things still don't go to plan. So when I had an unexpected situation in my room, I called the attention of the night manager who immediately sprung into action, relocated me to another (and better) room and offered me all sorts of entreaties to apologise for the occurrence. It didn't stop there. The duty manager the following morning had also been briefed and he went all out to find a way to make sure I was satisfied with the way they handled the matter. Even the lady when I checked out also continued the excellent care and made sure I was satisfied. That is top quality - 5 star service! They are not supernatural to know the unexpected but they surely are angels who know how to carry you on their wings. Well done guys.
October 7, 2014
Rated 5.0 out of 5.0 by sistermarshall ideal location
Within 20 minutes walking distance from kings Cross - quicker than taking a cab, and perfect location for conference I was attending and shopping on Oxford street. The hotel does not have much ambiance, but wasn't needed for overnight stay. Bedrooms comfortable but the bathroom is tiny.
The staff were more than happy to help.
October 5, 2014
Rated 5.0 out of 5.0 by Quizmo Nice hotel and staff
We only stayed one night as this was the staging point to catch a train to Zurich the next day. We arrived early (10am) and the staff was helpful to store our bags while we toured the city. We returned at 6pm....bags were secure and room was ready. Room was clean and comfortable.
October 5, 2014
Rated 5.0 out of 5.0 by Ange29 Fantastic for Coeliacs
Excellent service and dietary requirement met superbly well. Great venue for charity event.
October 3, 2014
Rated 5.0 out of 5.0 by stayawhile 27/09
Clean bathroom and towels! Room and bed comfortable, so no call for complaint at all.
October 1, 2014
Rated 3.0 out of 5.0 by Kaz14 Reasonable given location, room below average, breakfast mass produced
given location the price of the room was good and the staff service, overall, was acceptable. However, breakfast was mass produced, self service the service staff seemed rushed and split coffee on our table. The table was not covered correctly in terms of S/P and cutlery.
The bed was uncomfortable and the pillows were too soft and I had back and neck ache all day when I woke.
The bathroom was not entirely clean as there was still soap from the previous occupant in the bath plug hole. No bags for rubbish - just empty bins. Considering there were two guests there was inadequate room for us both to sit at the - slightly tilted - table. The view felt like we were in a prison.
Reception Staff were friendly and the Concierge was helpful and friendly.
October 1, 2014
Rated 4.0 out of 5.0 by Gobbiegommie Great Location without the noise
We stay at this hotel whenever we have an overnight stay in London with all the staff very welcoming and helpful. The location is great easy to get to the theatres and other places of interest without having the noise of everything going on around you in Central London.
September 29, 2014
Rated 4.0 out of 5.0 by BrentCrossRegular First impressions - Excellent
As a seasoned user of Holiday Inn properties I am more than familiar with what to expect. Our experience at Check-in was most impressive, very welcoming and very efficient.
Our first visit to the restaurant was a wonderfully handled matter and gave a positive indication of what was in store for us later. The waitress who greeted us (Margoshe) was superb and extremely helpful with details and other information. When we returned in the evening for our meal she was again on duty and once more, pure perfection. Minor alterations to the menu items were requested and magnificently delivered. The food and wine and service were all of a very high standard. Following our dining experience the chef (Mohammed) visited the dining room and spoke with many of the diners - that too was very well received by the customers. During our second evening, though with a different waitress (Evva) the very same high standards were repeated and another delightful meal occasion was repeated.
Having witnessed near-empty restaurants on frequent occasions in other Holiday Inn properties, these two examples of such fine service combined with an enjoyable and appreciative atmosphere was very, very pleasing.
There is unfortunately a slight downside, breakfast time was much less impressive due to the huge numbers of people trying to gain both tables and food/service. The sheer volume of diners simply could not be adequately accommodated.
Checking out was again a very good example of great efficiency and genuine courtesy.
So,all in all, the visit to Holiday Inn, Regent's Park was excellent and most enjoyable. It is definitely our intention to return as soon as possible.
September 28, 2014
Rated 4.0 out of 5.0 by halma 6 Tage in London
Wir, eine Familie mit jugendlichen Kindern, haben für fünf Nächte im Regent´s Park gewohnt. Zunächst waren wir begeistert, dass wir zwei Zimmer mit Durchgangstüre erhalten haben. Die Betten waren bequem, die Badezimmer ok. Allerdings war von draußen ein durchdringender schriller Hupton zu hören, den wir schon beim Einzug kritisierten und der uns am Schlafen hinderte. Nach mehrmaligem Nachfragen waren wir um 1 Uhr nachts entsprechend unwillig dem Hotelpersonal gegenüber. Scheinbar ließ sich der Ton aber nicht abstellen. Am nächsten Tag wurde uns mitgeteilt, dass wir in die gegenüber liegenden Zimmer umziehen könnten. Von da an ging alles problemlos: Frühstück gut, zentrale Lage, kurzer Weg zur U-Bahn, Einkaufsgelegenheiten um die Ecke, Imbiss und Restaurants in der Nähe. Einziges Manko: Unser Auto war zu hoch für die vorher gebuchte Tiefgarage im Hotel. Das war für uns vorher nicht ersichtlich. So mussten wir umständlich eine andere Garage suchen - wobei uns das Hotelpersonal nicht wirklich geholfen hat. Auch für die Bezahlung der Innerstadt-Gebühr stand uns niemand zur Seite. Zum Glück hatten wir unseren Laptop dabei, konnten uns selbst kundig machen und so buchen!
September 25, 2014
Rated 5.0 out of 5.0 by Lockdh a weekend to remember!
We stayed at the Holiday Inn from the 19th Sept-21st Sept. The reason for our visit was to have a family get together with our son and his fiance who currently reside in London and to meet his prospective Mother in-law ( who had flown in from Germany for the weekend). We decided to dine at the Junction Restaurant on the Saturday evening (using our Tastecard)-right from the start the staff could not do enough to help-one staff member in particular made an extra special effort to ensure our night was a success--we requested a round table (for ease of conversation) and she kindly obliged, upon being seated we were pleasantly surprised to find that she had laid the table beautifully-a tablecloth and flower arrangement-a lovely touch:) and she went out of her way to make sure that everyone was happy during the evening. The food was excellent, the prawn, asparagus and spinach starter was generous, the confit of duck leg was delicious and the strawberry and clotted cream cheesecake was divine!! The meal was extremely good value with our Tastecard. The hotel staff in general were very friendly and helpful-the barman was always polite and cheerful!
The rooms were clean and comfortable and all in all a wonderful, memorable stay! Our thanks to the staff who made our time at the hotel so enjoyable.
September 25, 2014
Rated 5.0 out of 5.0 by Cambsman Great service at check in
The hotel is in a great location for visiting West End Theatres and walking back safetly and easily. Check in staff were very attentive to our needs during our stay. Top floor room meant noise was minimal from other guests whch can be a problem in cental London hotels
September 23, 2014
Rated 4.0 out of 5.0 by BlackSun62 Friendly and efficient staff and perfect matress
As a frequent business traveler I value friendly and efficient staff (and do anything to not be a "difficult" customer myself).
At your hotel I feel at ease as well as valued.
September 22, 2014
Rated 3.0 out of 5.0 An extremely poor i fernet services
I actually changed rooms in order to improve the complimentary internet services, but I could not manage even to read a news paper!
This is unacceptable. I complaint at departure to the manager who wrote me an email stating the services were fixed on the following day after I left.Not good!
September 18, 2014
Rated 5.0 out of 5.0 by Sandimae Good expereince
Had a great time at this hotel and the staff very good. have used other IHG hotels in London but well recommend this one. The only 2 niggles are the cost of Starbucks coffee but that was my choice to buy and the bed was too hard for me. Staff make the visit at an hotel and the staff here are excellent.
September 18, 2014
Rated 5.0 out of 5.0 by Snowy mono Lovely professional service
Stayed two nights for proms in the park. Very welcoming reception and all staff were friendly but professional. Ideally positioned for the tube,comfortable,nice breakfast would highly recommend. Thank you.
September 17, 2014
Rated 5.0 out of 5.0 by SunshineonLeith Stay at Regents Park Holiday Inn
Unexpected stay at the hotel - staff very helpful and well looked after throughout our stay, would thoroughly recommend this hotel for amenities and location
September 15, 2014
Rated 4.0 out of 5.0 by Keyboard Ken Will stay here again
This hotel is perfectly placed for many attractions.
The staff were incredibly helpful and made us feel very welcome.
Not too impressed with the WiFi but didn't really need it.
Similarly the standard TV service was basic - but again not an issue.
Breakfast offered a wide choice of hot and cold food but we found the restaurant menu a little restrictive - however there are plenty of places to eat nearby.
Given London prices the room charges were acceptable. We were well satisfied and will certainly be going back.
September 15, 2014
Rated 5.0 out of 5.0 by New look 1 Fantastic hotel for regular use!
The staff as very friendly and make you feel very welcome.
I'm there each week and wouldnt want to stay anywhere else.
September 12, 2014
Rated 4.0 out of 5.0 by Sfbjack Great refurbished rooms
Great stay - staff at this hotel are working hard to take the place from average to good. Not quite sure why I had to be disturbed before 8am by Housekeeping to try to clean my room though.
September 11, 2014
Rated 5.0 out of 5.0 by symo68 Great service from Reception/Breakfast/Evening staff
As I use this hotel on a weekly basis, I have to say that a number of staff make my stay always perfect.
From arriving at the hotel, it doesn't matter who is on reception, they are all top notch with special mentions to Micol, Lorena, Ambra, Katrina (but think it might have a 'z' in it somewhere) and Anhil. Never have an issue with these guys, and if there is an issue, it is sorted without fuss. Plus Joseph and Chris as my concierge guys. Many thanks!
When it comes to the Breakfast crew, you have Hellen, Yacine and Maya, plus Murali (appologies if I have spelt it wrong) who all make my early start much more enjoyable!
My evening recommendation goes to Seble and Eva. Again, nothing it too much bother. Always very helpful.
Bottom line, all the staff mentioned make my stay most enjoyable, and would recommend this hotel to anyone who needs a centrally located hotel in London.
September 9, 2014
Rated 4.0 out of 5.0 by davidnothuge Staff are all Fantastic
We are always treated very well by all the staff right from signing in at reception with the Mikol, Anil and the all the others doing their utmost to make us feel so welcome.
At breakfast Helen and the gang are great in keeping out table free and making coffee and looking after our requests.
In the evening Seble and her crew make us feel very welcome and are always prepared to put themselves out to make our stay welcoming!
September 8, 2014
Rated 4.0 out of 5.0 by Romulus 2014 Poor Customer Service
Nice Hotel - but terrible Customer Service.
Left my ipad in room in error and have spent over a week trying to get anyone at the Hotel to provide assistance with having it sent to me.
Only interested in selling services - rooms etc - but get lost of if you any other queries - that would seem to be the Motto of this Hotel's Management
September 6, 2014
Rated 3.0 out of 5.0 by Travel maniak Below Par
Positive: Location, Staff, beds, food.
Negative: small room, very small bathroom (both not up to the normal Holiday-Inn level)
Very negative: The so-called high-speed internet was the slowest I have seen in a long time! Sometime I lost connection during working on the internet.
It was also annoying that there was no warning that only two devices could be connected; changing afterwards is difficult or not possible.
The fact that one has often to re-login for the internet after some time, does not make me happy.
September 5, 2014
Rated 4.0 out of 5.0 by Ciclon1961 Muy conforme con el hotel
El servicio prestado por el hotel es muy bueno. Personal muy amable e interesado en la atención. Tranquilo, muy buen desayuno y ubicación conveniente.
September 4, 2014
Rated 5.0 out of 5.0 by David29MNL London Short Stay
The location was perfect, walking distance to all the busy
and touristy places, and about a 30m walk to a tube station. Staff were a bit friendly, but at least very accommodating and attentive. Breakfast was great value, did not expect this actually. Overall my stay couldn't have been better.
September 4, 2014
Rated 5.0 out of 5.0 by rmarsh71 Weekend away
Would highly recommend this hotel. The location is ideal for thoughs who want to see London. The room was fault less clean modern everything you need. Will be using this hotel the next time I am in London. Thanks for a great stay.
September 3, 2014