Rated 4.4 out of 5 by 431
Rated 2.0 out of 5.0 by Althepal2 Bad Experience
1) We booked 2 rooms. On check in we stated out son would be arriving late. We received a phone call from reception at 11.45pm to advise our son could not check in as we had to be present. My wife took the original call as soon as I took the phone the receptionist said ok its all ok then put the phone down.
2) food service was very very slow. took 45 minutes for soup to arrive
3) Staff generally seemed very unhelpful
4) My WORST EXPERIENCE EVER AT AN IHG HOTEL and I stay 100 nights a year and have done for the past 10 years
August 1, 2014
Rated 4.0 out of 5.0 by xxxxx68 Luft qualitaet
Das Zimmer war sehr gut, Klima anlage auch. Schade, das man bei einer so schoenen fensterfront das fenster nicht oeffnen konnte. ich finde dies ein besonderes plus bei anderen hotels, besonders aber in einem raucher zimmer
die luft auf dem flur im 7.stock war nicht angenehm, zu heiss und stickig.
August 1, 2014
Rated 5.0 out of 5.0 by travelmad78 A Great Stay
We really enjoyed our stay at the Crowne Place London - The City. The location is ideal as Blackfriars tube station is almost directly opposite the hotel. The staff were always willing to help with any queries we had during our stay, and I would definitely stay there again.
July 31, 2014
Rated 3.0 out of 5.0 by Cathy88 Good location, but small flaws which will probably not make me return
I have travelled quite a lot and stayed in very many hotels and hotel chains around the World, but this is the first time when I had to stay in a room where the window was covered. The room was rather cozy, but without the window it felt like a cage. When I asked to change the room, I was told that it was not possible. I chose this hotel because I am a IHG club member and the location of the hotel is good - the subway is across the street and restaurants in Covent Garden a 20 minutes of walk. A week after my stay I still have the cost of my stay reserved on my credit card account although another payment in the same amount has been cleared from my card a week ago and I will have to settle this with my bank. Next time I would probably choose another hotel in London.
July 28, 2014
Rated 5.0 out of 5.0 by Ourlily139 Room was excellent
Thoroughly enjoyed our stay. The room was very comfortable, good location. The concierge was very helpful and informative. The beds were very comfortable. The buffet breakfast had everything anyone would want for breakfast. Would defiantly recommend the Crowne Plaza to any of our friends travelling to London.
July 26, 2014
Rated 5.0 out of 5.0 by Ian2740 Great Location
Perfect location close to the Thames, hotel abiance - good, professional and all hotel staff that we talked to were helpful. Good choice of restaraunts in the hotel. The real selling points, next to underground station (Blackfriars) and right next to Blackfriars Bridge with access to the South Bank area.
July 24, 2014
Rated 5.0 out of 5.0 by Rachel8680 Lovely Hotel
Me and my partner spent a weekend at the Crowne Plaza, The City. We booked the hotel through another company and didn't know which hotel it was until we had made the payment. We were pleasantly surprised when we arrived, the staff are extremely friendly and the hotel was lovely. We didn't eat in any of the restaurants but the food smelt beautiful. We did order room service late one night following an evening at the theatre and the food was delicious and very reasonably prices. The staff will go out of their way to anything they can for you. The only complaint I had was on checkout a payment was taken from my account in error. This was rectified and the staff were apologetic about it. I would not hesitate to recommend this hotel and it definitely deserves 4* if not more.
July 23, 2014
Rated 1.0 out of 5.0 by longtail Disappointed in hotel
Previouslly commented on regarding room and restaurant problems
July 23, 2014
Rated 5.0 out of 5.0 by defre40 Excellent Hotel
The overall appearance of the hotel is first class. All the staff we met were most friendly, polite & extremely helpful. The food was always fresh , well cooked & always a good choice. Our room was clean, the bed was comfortable & was well appointed. Altogether we had an excellent stay at this hotel & hope to return in the future.
July 21, 2014
Rated 3.0 out of 5.0 by CjNY Subsequent Business Traveler Visit
Is my 2nd time at Crowne Plaza London City so most of what I said in prior review still stands which was largely positive. Disappointed that both no early check in was available for me as was last time (I stay at IHG hotels 30+ nights a year so no unreasonable ask). Also the room itself was far smaller than last time and given the price was almost double overall experience over the 3 nights wasn't as good as prior visit.
July 20, 2014
Rated 4.0 out of 5.0 by Icar Comfortable but expensive
Good location, comfortable accommodation and friendly staff but a bit pricey
July 20, 2014
Rated 5.0 out of 5.0 by Weary and cynical Great service
After a difficult start, out stay was made memorable by the wonderful staff
July 17, 2014
Rated 5.0 out of 5.0 by mdmr56 Great value in London!
Excellent location just off the Victoria Embankment, across from Blackfriars Station and Waterloo Station within walking distance. Hotel is clean, comfortable and safe. Door Man and Concierge had great personalities and were both very helpful. Permit 3 per room, which is difficult to find in London. Great pre-paid internet booking rates.
July 15, 2014
Rated 5.0 out of 5.0 by MLW38 Great hotel, great location
No complaints, a perfectly situated hotel for staying in London. Clean, tidy and friendly staff. Excellent knowledge of local restaurants by the concierge team. Would stay again.
July 14, 2014
Rated 5.0 out of 5.0 by jpvh Crowne Plaza London the City
have been coming here for many years, was always good but is getting better and better.
love staying here, attentive staff and very good location for the city
July 12, 2014
Rated 5.0 out of 5.0 by Qdoggie Outstanding location
The hotel is located next to a tube (subway) station, and is across the street from a fantastic tavern. A brief walk up the street and the London Eye is in view. Also, you can walk about 3 blocks and be at St. Paul's.
July 10, 2014
Rated 5.0 out of 5.0 by Allan01 EXCELLENT LOCATION FOR TRAVELLERS
Located opposite Blackfriers Tube Station the hotel is is well placed for travellers with easy access from a station on the Circle Line that has lift access to the platforms. Staff were friendly and helpful and the rooms clean and comfortable. The Circle Line connects with Paddington, Victoria Station, Notting Hill, Westminster and Kensington High Street meaning all major attractions are within easy reach of the hotel.
July 7, 2014
Rated 2.0 out of 5.0 by Cam19901 disappointing and not up to usual Crowne Plaza
Thus chain is usually reliable. Check in was quick, and efficient. That is all I can think of to compliment
Room which was designated non-smoking reeked of cigarettes, and was overall grubby.
No natural light/opening windows so was weirdly claustrophobic. Fitness centre well below standards for this type of hotel. Will avoid in the future. Avoid their advice for things like theatre tickets, and certainly avoid them arranging them, as it is not in the customers best financial interests!!
July 7, 2014
Rated 5.0 out of 5.0 by 123gem123 Attentive, Helpful Staff
Staff, especially the Friday Concierge very helpful especially when we had an issue with my daughters glasses. Check in very easy and rooms clean and tidy. Easy to get to and would happily stay again.
July 7, 2014
Rated 5.0 out of 5.0 by Biener Comfortable bed, great breakfast and wonderful service
We had flown into London from the US and were tired. Upon returning from a 7 hour private tour, we were exhausted. The concierge recommended a wonderful restaurant on the river for fish
July 6, 2014
Rated 5.0 out of 5.0 by dave34b Well placed for The Shard visit
We chose this hotel as it was a comfortable 25 minute walk to The Shard, over The Millennium Bridge and along the Thames.
July 4, 2014
Rated 3.0 out of 5.0 by Gallzy Greta Location
This hotel is located such that central London and all that it has to offer is easily accessible, would recommend it if 'doing' London is your plan
July 3, 2014
Rated 5.0 out of 5.0 by nicolas75flyertalk Elegant design, convenient location, pleasant club lounge
Club room on club floor is around 35 sqm
Desk with convenient UK and European sockets and multi iPad 4-5 sockets.
Bedroom with very comfortable bed.
Flat screen television with large selection of English and international cable channels.
Bathroom with walk-in bathtub. TempleSpa amenties (very good smell). Bathrobe
View over the rear of the buidling (perfectly quiet but poor intimacy during working hours).
Efficient air conditioning.
Balcony but no way to use it (windows cannot be opened).
Bose mini chain
The Club Lounge is pretty small but pleasant.
Breakfast with eggs, salmon/ham, fruits, pastries, yogurts.
Evening canapés and drinks.
Cookies and fruits during tea time.
PC with printer. Newspapers.
- Convenient location (close to Tate Modern, easy access by underground, shares bike station very close).
- Pleasant club lounge
- Elegant design
- Best advance rate I paid was 25% higher than best flexible rate the day of check-in! Hotel proposed me to get a meal at GBP45 (difference of the price), but I did not as I did not intend to have dinner at the hotel. No refund was proposed.
- Check-in and check-out experience could have been more smiling. Other members of staff (concierge, club lounge) were very friendly and professional.
July 3, 2014
Rated 5.0 out of 5.0 by Enzo16 Enjoyed it
Central location, easy access to all the
Sights. Would live to come again
July 2, 2014
Rated 1.0 out of 5.0 by JN1980 Over priced. Smoky. Small.
The room we had was a 'complimentary' upgrade. However, on check out, the hotel tried to charge me for this. I was forced to argue with 3 members of staff before the manager resolved the problem.
Whilst the staff were polite, they simply tried to fob my wife & I off with suggestions that "I had booked this online"
The club room smelled smoky.
One of the lifts did not work, and the remainders took an eternity to arrive.
All in all, a let down. Unlikely to return unless I am desperate.
As a barrister, I am happy to pay for service. This was below expectations.
The food in the restaurant however, and the waitress service, was excellent.
July 2, 2014
Rated 4.0 out of 5.0 by SharonandWill Poor bar service and bedroom too hot
The staff were more concerned with an Asian Disco event that was banging out music until at least 3am, and explained they were too busy to serve us.
Air conditioning did not work effectively - Given it was the end of June and very hot this made our stay very uncomfortable.
We were told we could check in at 12 noon, when we arrive at 1pm we were tole we had to wait for 1 hour as the room was not ready.
However, the front desk staff were very polite and firendly especially the concierge staff.
The decor is unusal but quite nice.
July 2, 2014
Rated 4.0 out of 5.0 by Aneye GREAT EXPERIENCE
Location is first class.
Staff are warm and friendly
Breakfast is great
Cock tails and snacks in lobby are very good.
Overall, interesting place to stay.
June 30, 2014
Rated 5.0 out of 5.0 by happydaytripper comfortable bed and great pillows
wonderful hotel , 2 minutes away from the tube station . really clean and comfortable rooms , not a great view out of the window but you can`t have everything . The hotel staff were lovely and helpful and its a great location
June 28, 2014
Rated 5.0 out of 5.0 by JML90 Very helpful staff and great location
We had an awesome stay in your hotel. We were from out of the country and didn't know the area and the staff were very helpful with all of our questions and made some awesome recommendations for us. The hotel was nice and clean, the rooms were fine. It was a bit expensive, but then so is everything in that area. Only thing that was a bit of a problem, was that when you walk in from the outside to the upper lobby, there was a slightly foul smell. We weren't sure if it was a fishy smell from the sushi restaurant or what. Once you were in you didn't notice it for long.
All in all it was a great stay!
June 26, 2014
Rated 5.0 out of 5.0 by bornlucky1950 Extremely comfortable
I stayed here with my daughter last week. From the time we set foot inside the door we were treated with consideration and courtesy. We have stayed at several Crowne Plaza hotels and this one is among the best. It is right across the road from Blackfriars tube station, which is very handy, and within walking distance of theatreland, in particular Drury Lane. The rooms are well appointed and the beds comfortable. I would have preferred a walk in shower rather than an over-bath shower, but that's just my personal preference and I know some people prefer a bath. We stayed on the seventh floor so I cannot comment on rooms on other floors but I would thoroughly recommend this hotel, and will stay here again when in town. Breakfast was good, too.
June 25, 2014