Rated 4.3 out of 5 by 798
Rated 2.0 out of 5.0 by Russeboy Bedroom Beware
I recently stayed at this hotel and had a cold night sleep. The bed was backing on to the window which meant the cold from the window was on my head all night. You can only use the radiator for heating which is blocked in by the bed so you can switch it on.
I made the front desk aware that I wasn't comfortable before bed but was told the hotel was full and a replacement room is not an option.
I made a complaint at the front desk on check out only to receive the usual "Sorry about that" and she moved on to the next person.
I have been in touch with the hotel about my stay and they have offered to give me a better service next time, however, it doesn't make up for this one which makes it unlikely I'll choose them again. Shame really as it has potential to be a great hotel in a great location
January 24, 2015
Rated 5.0 out of 5.0 by Sukey Tortie Another very good stay.
A very comfortable room, surprisingly quiet for central London, and an excellent, plentiful breakfast. This was our second stay, and we'll certainly be back.
January 23, 2015
Rated 5.0 out of 5.0 by magwit magwit
Stayed 17/18 January with friends, arrived
very early 9am but were still checked in even at that time and as room wasn't yet available (we didn't expect it to be) were allowed to leave luggage with consierge who was extremely helpful advising us on best routes to museums and the theatre we were visiting. Returned early evening to find we had been given a room on the executive floor which was much appreciated. The only reason our sleep quality wasn't excellent was our own fault as we forgot to put the air-con on and hence were a little too warm! Breakfast was much enjoyed as being 3 mums we normally have to cook it!
It was an absolute pleasure to stay here, your multi- national, happy
reception staff were a pleasure to meet and talk to. This hotel is now our preffered place to stay in London being easy walking distance of Euston and attractions. Oh and if you have time on a Sunday, visit Columbia Street flower market- stunning!
January 23, 2015