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Rated 4.7 out of 5 by 334 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel - wonderful I was delighted to stay in this hotel. I've stayed in many Holiday Inn's and other hotels in this group, and this was the best! It was exceedingly clean and the staff were very friendly and professional. The room was outstandingly good with fantastic furnishings, a comfortable bed and an excellent bathroom. Breakfast was delightful. I'll definitely stay here again on my next trip to London. March 4, 2013
Rated 4.0 out of 5.0 by Great Customer Service Came for a stay in February with my Partner and Son. Upon check in we were told our room wasn't ready but as we were early wasn't unexpected. We were asked if we'd like to store our luggage and continue with our day which we did. On return to the hotel and handing in out tickets to claim our luggage we were greated by I assume the manager ?. I was told that unfortunately one of the wheels had snapped off my suitcase in their care and they were not sure how this has happened. This was not ideal as we had wheeled it from the train station on and off the tubes and intended to do this on the way home. They were very helpful and although as a hotel would not be liable for any damages to personal property in their care offered to replace my suitcase. A member of staff went out and bought me a replacement and it was brought up to my room within the hour. We were very impressed with the customer service. March 4, 2013
Rated 5.0 out of 5.0 by Great service The Management and staff at Camden Lock helped make my event the success it was Thanks March 1, 2013
Rated 5.0 out of 5.0 by 5 star treatment in ALL departments The staff are so friendly, professional and accomodating. The rooms are clean, well kept and fresh. I would really recommend their breakfast. This is without a doubt the best Holiday Inn in the UK. Even our friends who were with us for the weekend couldn't get over the friendliness and comfort. Definitely give it a 5* plus. February 18, 2013
Rated 5.0 out of 5.0 by wonderful anniversary stay What a pleasure - really do not use Holiday Inns as much as felt they were not as good as in the past but the Camden Holiday Inn but my faith back into the company. One of a very few Holiday Inns that really appreciated and recognised you as a Priority Club member - even when last year I was a Platinum member many hotels I stayed in never did anything. This hotel gave it all, room upgrade (even when using points) and made such an effort as it was our wedding anniversay (ballons, hearts and a lovely message on mirror!)- Thank you so much. Staff were also all great. Was tempted to stay another night but had to get home. Thank you all so much again - we will return! February 18, 2013
Rated 5.0 out of 5.0 by The friendly hotel The staff at Holiday Inn Camden are SO friendly, serviceminded and very professional! The location is good, the rooms are good sized and the beds comfortable. And they have modern duvets covers. We will be back! February 18, 2013
Rated 5.0 out of 5.0 by Fantastic Location and great service I frequently stay at the Holiday Inn Camden Lock. Its in a great location within steps of Camden Market and loads of great bars and restaurants. The staff always take time to make you feel really welcome. The rooms are lovely with great beds and bathrooms and loads of power points. Its worth upgrading to a Penthouse Suite if possible to take advantage of the huge balconies. I stay at many hotels and a lot of 5* hotels in London could learn a lot from this hotel. Faultless !! February 4, 2013
Rated 5.0 out of 5.0 Brilliant service from arrival to departure Can not fault the Holiday Inn Camden Lock, they were brilliant and spoilt my daughter rotten and made her 18th birthday unforgettable. February 1, 2013
Rated 3.0 out of 5.0 by Convenient but noisy I have stayed in this hotel on many occasions in the past but have never experienced so much external nosie from bars/clubs near the canal and also the noise of the the air conditioning unit which try hard as I might I could not turn off. So not a good night's sleep - try to get a room away from the canal facing side if you prefer not to try to get to sleep with a background of bass beats. Otherwise staff as usual very courteous and helpful and breakfast very good. February 1, 2013
Rated 5.0 out of 5.0 by Spacious rooms, great service, great location. The location was really convenient and easy to find. The staff were really helpful when checking in and when we had a problem with noisy neighbours they changed our rooms without hesitation. The room itself was surprisingly spacious and clean and the bed was extremely comfy! The only minor inconvenience was the 11am checkout that is earlier than most other hotels I've seen. We would have liked to sleep in a bit longer after a tiring night, but it only gave us more time to explore London! I would definitely recommend this hotel and will be using it again when we return to London. January 23, 2013
Rated 5.0 out of 5.0 by Just perfect! Great hotel ! Beautifull, nice neighbourhood, great staff.. just the perfect stay for a trip to London ! Thx! January 22, 2013
Rated 5.0 out of 5.0 by A weekend at the Lock A Great hotel and the staff really make it a great place to stay ... very friendly and in a convenient and fab location for shopping in the markets, nightlife, pubs, restaurants and the history of the area is huge ... just go to starbucks nextdoor to the hotel !! a lovely weekend and refreshing to stay somewhere on priority club points and still be treated like a very valuable customer .... definitely will stay there again - love the hotel and the area !! January 19, 2013
Rated 5.0 out of 5.0 by Good Service We had a really enjoyable stay at H I Camden Lock and it is in an excellent position to visit the Camden Lock markets. The hotel was very comfortable and clean and reception checked us in and out courteously and efficiently. Mark needs a special mention as he looked after us so well with our cases and booking the taxi, which cost less than the same journey coming to the hotel, and was of great assistance when we wanted to use the computer which was a very reasonable £2 per hour after a 15 minute free period. The hotel is not on a main road and our room was nice and quiet. Thoroughly recommend. January 8, 2013
Rated 5.0 out of 5.0 by A fabulous New Year We stayed here for New Year so we could go and watch the fireworks. We had a wonderful two nights there. The rooms were lovely the food was lovely and the staff were very helpful. Camden is such a lovely area especially the markets. I would definately recomend this hotel x January 8, 2013
Rated 4.0 out of 5.0 by very comfortable if booked early this is a very competitively priced hotel for its location. It was perfect for our visit to The Roudhouse in Camden. The hotel was very clean and staff were friendly. There is a public 24hour car park a 5 minute walk from the hotel. January 3, 2013
Rated 5.0 out of 5.0 by Camden Christmas Loved Camden and the hotel is in a fantastic spot for sightseeing and shopping.My only complaint is the noise we were in a penthouse room (beautiful by the way) the room did not appear to have double glazing or sound proofing-Camden is a vibrant busy exciting place so when you want your bed you want to sleep. January 3, 2013
Rated 5.0 out of 5.0 by Staff are so attentive.......... Stayed at the hotel with my wife on on a leisure visit 28th December 2012 as we going to see the Lion King in the west end which is only a 20min journey on the underground Northern Line + 1 change Picadilly Line , i use the hotel chain 50-60 times per year and this hotel is one of the best i have had the pleasure to stay at . On arrival the receptionist could not be more helpful , rooms are spacious and exceptionally clean we were upgraded to a penthouse suite .( highly recommended ) The hotel location is just perfect for the tourist lock area and the fantastic Camden markets , The staff (all ) were friendly and ever so attentive to our every need . In all a highly recommed hotel , January 2, 2013
Rated 4.0 out of 5.0 by Warm welcome This is the third time we have stayed at this hotel, which impresses my wife and me by its efficent and friendly service. On the downside, the hotel dining room was unable to cope with the number of clients at breakfast, but it should be noted that this was at a peak holiday period, when London was swarming with visitors. December 31, 2012
Rated 5.0 out of 5.0 by An Oasis in the heart of Camden! Having stayed there before I was thrilled when I walked through the door and was greeted by my name before I even got to the desk ... 'Welcome back Mrs (N) nice to see you again' I am not a business customer . The staff couldn't be more helpful, the beds are incredibly comfortable.The bathrooms are always incredibly clean. Service is prompt and courteous, The hotel is in a perfect location for anyone who wants to explore Camden or Central London. December 14, 2012
Rated 5.0 out of 5.0 by Perfect Hotel and Location We where for 4 days in Londen to see te city. Subway was around the corner. The neighbourhood was also an nice environment. Every where markets and the horsemarket was perfect to shop for some gifts. December 12, 2012
Rated 5.0 out of 5.0 by Clean, comfortable and friendly Stayed here for three nights and were happy with service received. Ate in the restaurant each night and food and service were excellent. The only comment on the food is - please tell the Chef to make the portions smaller. Would have loved to try the desserts but didn't have room for any. Being of the generation who were bought up with clearing their plates we felt guilty about leaving any. Young fella on the table next to us couldn't finish his pizza and jokingly asked the waitress to tell the Chef he's only a little 'un (and he felt guilty too ! ) Would highly recommend a visit as the area was reminiscent of the night markets in Thailand. December 9, 2012
Rated 2.0 out of 5.0 by anything to eat? and what a view! fantastic location right on camden lock - my view a blank brick wall about 2 m from my window! arrived late at night and recepionist efficient and pleasant. ordersed from the rather limited 24 hour menur food - waited and waited anfd waited .. eventually it arrived - cold chips, cold curry, dried and cold nan bread, greek salad decribed as sfesh with herbs and feta cheese - arrived without any of these in sight. As I had alredy waited over an hour -decided to risk eat the lukewarm curry and sent away the salad to be refreshed - it arrived back with cheese of some sort - not feta andf consisted largely fof chucks of cucumber - no energy left - went to sleep ... December 4, 2012
Rated 5.0 out of 5.0 by Excellent Hotel I found the Hotel to be extremeley clean and tidy, nothing was too much trouble for the very friendly staff. The breakfast buffet was fantastic ( if I have 1 slight personal preferance though I would like crossiants on the buffet). The staff that served us breakfast were very attentive and refilled my coffee mug several times. My friend was worried about the location of the hotel as we booked in to see a show at the Apollo Victoria but it only took up 20 mins from Theatre to hotel room. We had coffee in the lobby when we picked up our luggage and it was lovely and not expensive either. I would recommend this Hotel to anyone coming to London Camden Market is great and the zoo round the corner but the nearby tube means you can get anywhere in no time at all. This is the second time I have stayed here and when I come to London again I will stay here again and I would recommend to any one to do the same. November 30, 2012
Rated 5.0 out of 5.0 by Wonderful location, great comfort, strongly recommend We love Camden and this hotel is in the best location possible. Right next to the lock, the markets and some great restaurants. The team of staff were extremely helpful and friendly and welcoming. The room was very comfortable, especially the bed and the pillows. We would strongly recommend staying here if you want to explore the Camden area of London - you wont find better. November 26, 2012
Rated 4.0 out of 5.0 by Anniversary Only one night but very freindly staff and lovely clean and comfy room. Will diff stay again. November 23, 2012
Rated 5.0 out of 5.0 by Weekend in London Wonderful location. Market is just across the canal. Lots of food and bar choices yet quiet location. Perfect weekend. November 20, 2012
Rated 5.0 out of 5.0 by Excellent service and well located I cannot begin to say how much we enjoyed our stay at this Holiday Inn. It was my daughters 13th birthday, and the staff went the extra mile, with balloons on the room door, a lovely fresh cake and a card which all staff members signed - how thoughful and special. Honestly, I cannot praise the staff at the hotel enough. The breakfast was fantastic and once again, all the staff were friendly and efficient. Everything was nice and clean and perfectly situated, for 'non stop shopping' ......................... All in all the weekend would not have been what it was if it weren't for the staff. THANK YOU, THANK YOU, THANK YOU and well done to you all. November 16, 2012
Rated 5.0 out of 5.0 by Great Location Right in the heart of Camden, a great retreat from the hustle and bustle of the market. November 9, 2012
Rated 5.0 out of 5.0 by Great stay From the very friendly check in staff right through to the offer of looking after our luggage as we checked out every thing was great; The room, the staff, the cleaniness, the comfort, the peacefulness and most importantly the view were all much better than other branches of this chain I have used. I would definately recommend staying here if in the area. Great location for shopping and socialising in Camden. November 8, 2012
Rated 4.0 out of 5.0 by Exploring London from a great location Great location for both Camden and central London itself. Very friendly and helpful staff with breakfast also recommended. Great to be able to use the car park. Good value as we booked using loyalty points. The only negative is that the family room is a little small for 4. Thank you for helping to make our trip a good one. November 8, 2012
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