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Rated 4.6 out of 5 by 379 reviewers.
Rated 5.0 out of 5.0 by Great location - fabulous stay Booked for partners birthday and the customer service was amazing! We dropped off our bags and when we returned 2 hours later, there were balloons on the door, cake on the table and "Happy Birthday" messages on the mirror! Perfect touch!!! The room was clean, well stocked with towels, drinks and essentials. Bed was super comfy. Only prob was the coffee machine decided not to work but after a call to reception, two Starbucks latte's were sent to our room! 10/10!!! Location was amazing, just a stroll over the lock and you are in the Stables Market! Would definitely recommend! August 20, 2013
Rated 5.0 out of 5.0 by Excellent service Stayed in a family room for 4 nights mid-August (2 adults, 2 kids under 8) and the staff were just superb. Reception staff went the extra mile to get us what we needed to make the stay a really comfortable one. The hotel is in a great location for those wanting to explore London. 2 minutes walk from Camden tube station which connects well with the main sights. Breakfast is well worth the money and kids eat free with an adult. August 19, 2013
Rated 5.0 out of 5.0 by Great Location This is absolutely the best location for exploring Camden markets and Camden High Street. August 18, 2013
Rated 4.0 out of 5.0 by Lovely - but flawed. Ok let's cover the bad stuff first. Bar 55 over the road is noisy and it doesn't seem to shut before about five am. Pay for an upgrade or whatever - if you want to sleep get away from bar 55. And one pot of shower gel for two people??? That's it! It's a holiday inn so everything is as you'd expect it. The new lobby concept is great. (Wifi doesn't like anything Apple!). The Starbucks sells coffee my Italian mrs actually liked and the staff are funny, helpful and on the money. Location (bar 55 excepted) is fantastic. What can I say? Go. Stay there. You won't regret anything but bar 55 August 17, 2013
Rated 5.0 out of 5.0 by Fantastic staff and service I don't normally write reviews but this is no ordinary hotel. My husband and I stayed here for a combined birthday treat as our birthdays are only a couple of days apart. Our room was not quite ready when we arrived to check in so we were given complimentary drinks while we waited. We were so touched when we walked into our room, we had Birthday Cake left on the table and heart shaped sprinkles scattered around the plate. Someone had also taken the time to write a birthday message on the mirror. Such attention to detail and making your guests feel special and valued is very rare these days. Already saving for our next trip with you. Thank you and a huge pat on the back to all of your members of staff who were always smiling, polite and very helpful. August 15, 2013
Rated 5.0 out of 5.0 by Family stay Stayed here prior to a family holiday to Paris. Management and staff were extremely welcoming and helpful. Made my 3 year old grandson very welcome. Would happily stay here again August 13, 2013
Rated 5.0 out of 5.0 by Great hotel This was my second stay in Camden and I enjoyed every minute of it. I have been pampered by the staff, my room had an awesome Canal view which was really relaxing. I will stay there in December! August 13, 2013
Rated 4.0 out of 5.0 by Camden Locks Weekend Break Excellent location. V short walk to the locks and a boat trip along the canal. Also a short walk to a variety of food stalls selling food from around the world. The tube was nearby too. The hotel breakfast staff were very welcoming and pleasant. The updated lobby is nicely decked out. Because it was my birthday there was a complementary bottle of red in the room which was a nice touch. There were a few niggles. The room was not ready when we arrived @ 3:30pm. Staff said bags would be in room on our return. That did not happen. Room has feel of older holiday inns. View from room was of other rooms; not the locks. Suppose someone has to have those rooms. Wireless connection in our room was so poor surfing was a pain. August 11, 2013
Rated 5.0 out of 5.0 by Everything designed for complete comfort and relaxation. Having visited this hotel before I decided to bring my 11 year old for a treat. It was a very thrilling experience for her and she absolutely loved the buffet breakfast which was first class. I would recommend this hotel for couples, families and a little personal TLC. I look forward to coming back again. Thank you Holiday Inn. August 11, 2013
Rated 5.0 out of 5.0 by Another great stay at the holiday inn Greeted at check inn by very friendly staff and made very welcome.. We met Bianca on arrival so very nice and welcoming.We were allocated a room over looking the lock. It was really nice. We loved the new decor at the hotel. Lovely reception area bedrooms comfortable. Met micheala in the breakfast room so very nice and helpful. We have stayed many times at the holiday inn and why wouldnt we. Thank to everybody at the holiday inn..And thank you Bianca for the complimentary bottle of winethat was left in our bedroom. See you all in Dec.. and looking forward to it already.. August 8, 2013
Rated 5.0 out of 5.0 by Holiday Inn Camden Lock We had a wonderful stay in this hotel. It exceeded our expectations. The place is well appointed, clean and serves lovely food. The breakfasts were excellent. The staff were really helpful. As my son said 'It is posher than we expected'. August 8, 2013
Rated 5.0 out of 5.0 by Unbelievable staff! We stayed for 5 nights prior to joining a tour group to see London, Stonehenge, and Paris. First and foremost, all of the staff are extremely friendly and accomodating. They helped us with specific directions using the tube for our first time London adventure. The tube station is a 5 minute walk from the hotel which is quite handy. The room for a family of 4 was not overly large, but comfortable and had good AC which was important during the "heat wave". The beds were quite comfortable as well. They also had an open lobby with a small bar, plenty of comfortable seating, and computer access to plan your day. The lobby was great for morning coffe or an evening pint. The breakfast buffet was also very nice. Camden is a great part of London that we enjoyed immensely. A casual setting with great markets, restaurants,pubs, and interesting people watching. In comparing our lodging the rest of the trip, Camden Locks Holiday Inn was not as "fancy" or historic as what was on the planned tour but my family and I would recommend it highly and would not hesitate to go back again. The rates were also quite reasonable compared to the others. July 27, 2013
Rated 5.0 out of 5.0 Great service and great location Great friendly staff, hotel very clean and in great location. Would recommend this hotel as we would definitely use this hotel again in the future. July 24, 2013
Rated 5.0 out of 5.0 by Birthday Treat Thank you for a wonderful stay at the Holiday Inn Camden Lock, this was a surprise Birthday treat for my partner Rikki and we could only stay the one night but it was fab. We where greeted by Marta our receptionist who was so friendly and helpful and made us feel special instantly. When we got to our room what a lovely suprise Rik had as it had been done up all special for his Birthday i believe by Bianca, i was a bit tearful as we have had a bit of a rough start to this year with bereavements so to see a smile on his face and see him so happy was fantastic and our room was over looking the lock which he absolutley loved and where we sat for a while eating Birthday cake watching the barges and the people, everything was perfect . Thank you Holiday Inn and wonderful people, hopefully when i have saved up enough pennies again we will come back , love Tracy x July 22, 2013
Rated 5.0 out of 5.0 by An oasis of calm in a vibrant part of London Greeted by a Smiling face speedily checked in. Clean simply decorated room. Comfy bed and a choice of pillows. Clean bathroom. Staff have excellent local knowledge thanks for the tip about the italian rest. Peaceful sleep. Great breakfast like the decor feels cosy. Overall a lovely stay just needs a pool to make it perfect. July 18, 2013
Rated 5.0 out of 5.0 by Just gets better!!!!! Second stay at this hotel and am so pleased to say although I thought it couldn't this Holiday Inn has got better! Greeted at check in by Duty Manager, what a lovely gesture. Staff all wonderful, friendly and nothing is too much trouble (genuine and not put on!) Room upgrade given, again thanks so much for your appreciation to Priority Club members, this is so no existent in so many other hotels in chain. LOVE the new reception and bar area. Could unfortunately not eat at the hotel but new menu looks so reasonable for a London hotel, even room service, what a treat!! Nice new touches, small vases with flowers in room and great soft decent sized bathrobes. What can I say you are really No 1 for Holiday Inns and they should all take notice of you. Great location, great hotel we will be back very soon. June 27, 2013
Rated 4.0 out of 5.0 by Nice place to stay in London Very nice hotel with a romantic view on Camden Lock in one of my favourite places in London, that is Camden. I would only suggest a renovation, especially in the bathrooms. I will return for sure next time I visit London. June 25, 2013
Rated 5.0 out of 5.0 by Up on the roof This is the second time we have stayed here so we can enjoy Camden Lock and Market. This time we opted for a Penthouse Room overlooking the locks. As this was a rare treat we spent the money for this upgrade and were not disappointed. The room was large and comfortable with a curved window out onto our own private balcony. We would have preferred the railing to have gone round to our furthest window though as we suddenly had someone from our neighbouring room stood next to our window so perhaps the hotel might want to consider moving this for privacy of future occupants? The view was fantastic and we sat watching the world go by below in between visits to the market and various restaurants below. We opted both mornings to eat out for breakfast and found Porkies Bistro nearby which was great with very tasty food and for no more than the cost of the hotel breakfast. This hotel is comfortable with good staff but is about the location. If you want peace and quiet you might want to avoid it as the noise from the bars and clubs below does go on to the early hours. If you are a light sleeper ask for a room away from the lock but better still, join them! This hotel is about enjoying Camden and we will certainly be back for more. June 24, 2013
Rated 5.0 out of 5.0 by Stay here, do not hesitate Holiday Inn, Camden Lock in everyway perfect, from the moment the automatic doors open you are personally greeted, and check in perfect, even to the point of the lift being called for you, all staff in every section of the hotel greet you with goodmorning and the breakfast was top class, the staff deserve recognition for going that extra mile, I travel a lot and have stayed in a lot of hotels and it would be good to see this standard of service through out the hotel industry, Well done Camden Lock and thank you we will be back I should say something about location, 10 mins walk along the canal to London Zoo and Regents Park, Camden Market 2 mins walk, good quality eateries within walking distance along with lively bars and wonderful atmosphere, Tube station under 10mins slow walk. yes we enjoyed out london break June 20, 2013
Rated 5.0 out of 5.0 by Brilliant I recently stayed at this Hotel with my family and was VERY impressed. The room was very clean, modern & looked recently refurbished. The staff were friendly and helpful at all times - we had to request more milk and toiletry items (complimentary!) that we had forgotten and both were brought to us very quickly. The room was comfortable - slightly warm but there was air con that could have been used. We were in a family room with 2 double beds & there was still plenty of room to move around. The only negative was that the water temp was just slightly too hot for the kids & I couldn't seem to get it any colder but for an adult it would have been fine. Breakfast was £9 each (kids ate free) & it was worth every penny - there was anything there that you could possibly have wanted for breakfast & it was all very fresh & tasty. There were also kids board games to occupy the kids. All in all a really nice hotel - would def reccomend June 19, 2013
Rated 5.0 out of 5.0 by Fantastic Service and Location First time to stay in this hotel and wouldn't hesitate to recommend to anyone looking for a hotel in this part of London. Wonderful location, with the stay made even better by the fantastic staff, in particular Nima, who did whatever he could to make the stay tick along. Amazing room and balcony, overlooking Camden Lock. Loved the stay so much, have already made another booking and looking forward to it immensely. June 14, 2013
Rated 5.0 out of 5.0 by Excellent Base for Exploring Camden Town This is the second visit to this hotel and it is very good. The staff are very friendly and helpful on arrival and was given a Platinium Club upgrade without asking. My room over looking the lock was well laid out and very clean. The location is excellent for exploring Camden Town being 2 minutes walk from the market and 5 minutes to the tube for Central London. Will continue to use when in London. June 10, 2013
Rated 5.0 out of 5.0 by Excellent Service This was our first stay at the Holiday Inn, Camden and we were very impressed by the helpful staff and service. The hotel itself was clean, comfortable and quiet but right next to the market. The breakfast was very good quality, and good value too. We will definitely use the hotel again. June 7, 2013
Rated 5.0 out of 5.0 calm oasis in very busy Camden Lock The Holiday Inn has a good product and its hotel at Camden Lock exemplifies this. Good reception, nice room, very good breakfast and friendly staff. Great place to stay - highly recommended as a base to visit the London Zoo June 5, 2013
Rated 5.0 out of 5.0 by Altogether a very enjoyable experience Excellent service from friendly staff. Clean, comfortable hotel. Will definitely return. June 4, 2013
Rated 5.0 out of 5.0 by The staff made the stay special. We've stayed in many London hotels for both work and leisure, but this is the best by far. You are within sight of Camden Locks and an easy stroll from the Northern Line underground station, so all bases are covered. In addition, the staff are really charming. I must mention Marta, behind the front desk, for whom nothing was too much trouble, Great hotel, great position and great staff. You can't ask for more. May 17, 2013
Rated 2.0 out of 5.0 better not! +service staff was friendly and fast, breakfast had very good quality. - the 2 big double beds in the room were not suitable for 4 persons, because too small and very wobbly. - noisy young people were smoking on the floor, screeming and running, nobody took care of it. - the service staff at the desk told me more than once complete wrong information about public transport on a bank holiday. seemed they wanted me to go by taxi (get provision?). - service staff could not remember the conditions of negotiated rates, and later told something about VAT and system change ... but all other customers on this rate may have paid more than they should. - maids did not speak a word of english. - unfriendly lady as breakfast staff manager. - service staff gave wrong information about breakfast times. May 11, 2013
Rated 5.0 out of 5.0 by Wonderful! Once again, faultless. We were upgraded to a room with a wonderful view of the Lock. The staff are always very welcoming and go out of their way to may your stay a special one. A bottle of Red Wine in the room with a welcome message. The duty manager spoke to us to make sure that everything was ok, and if we needed anything now or if we stay again, just to contact her and she would make sure everything went as smoothly as usual. We were in a Deluxe this time, which was a good size. last time we stayed in one of the suites which, if you can afford to upgrade I would recommend as it is fantastic sitting on your balcony looking at the hustle and bustle of Camden mixed with the tranquillity of the barges on the canal. The breakfast was great, full English, Cold meats, Danish, Fruit etc. The location couldn't be better! It really is in the middle of it all! Easy to get to the tubes and so many bars, restaurants to choose from along with hundreds of market stalls and shops It is a very short scenic walk along the canal to Regents Park and Zoo and a little further to Little Venice. Only two stops from Kings Cross - so most areas very easy to access by Tube. Once again Thank you Camdeners for what is a very memorable break away, :) May 10, 2013
Rated 4.0 out of 5.0 by Great location and comfortable Its a real pleasure staying there, everyone is friendly.. thank you. May 4, 2013
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