Rated 5.0 out of 5.0 by hodgsonhome Outstanding, def feel like an individual. Well Done!!
Stayed here whilst visiting daughter, for Mothers Day and Husbands birthday. From arrival to check out, front office, bar and housekeeping all delivered a very personal, professional, friendly and outstanding service (having been a General Manager in hotels know how difficult this is to achieve). The 'surprises' for my hubby's birthday were really lovely... thank you. The locatin of the room, cleanliness, service etc etc.... exceptional. Can't wait to stay again. Thank you, again, we'll done!
April 9, 2013
Rated 5.0 out of 5.0 by lynchy perfect
could not have been better in anyway ! thank you very much
April 6, 2013
Rated 5.0 out of 5.0 by lago Excellent hotel in every way
this hotel was superb in every way,friendly staff,clean,comfortable and location wise brilliant for Camden and the immediate district..
April 4, 2013
Rated 5.0 out of 5.0 by ClaireC1 Camden Lock is a great place to stay
A great welcome and care by all the staff.
The location is fantastic for experiencing Camden Lock.
April 2, 2013
Rated 5.0 out of 5.0 by SomersetSteve Very Welcoming
Having spent the last 2 years at this hotel, I will be sorry to leave
The hotel staff are extremely friendly and welcoming and very knowledgeable.
The rooms are comfortable and the food is excellent.
It's location is superbly situated in a lively area of the city
I recommend it to everyone
March 25, 2013
Rated 4.0 out of 5.0 by AP84 Great location, great views and very service orientated staff
The hotel is situated in an excellent location and this is definitely one of its biggest selling points. I was pleasantly surprised that the location and views over the lock were not the only notable points about the hotel, but that the staff service, breakfast and amenities were all of a very good standard also. We thoroughly enjoyed our stay and I'm sure I will be visiting again soon. Many thanks!
March 25, 2013
Rated 5.0 out of 5.0 by millgirl Great hotel
I enjoyed every minute of my stay. Location was great, check in was quick, the room was clean and had everything I needed. The hotel is close to Camden Town Underground which is very easy when you come from St Pancras. Staff was very helpful and nice, breakfast was tasty.
The only minus point is the fact that wifi is free in the lobby only.
March 23, 2013
Rated 5.0 out of 5.0 by Coolest Always great!
I've stayed here now a bunch of times, and it's become my favorite, for my own leisure travel (as opposed to business trips). I generally get a room with a window directly overlooking the canal, although I do also like the ones on the side with a balcony (when the weather's warmer). Easy walk to subway (tube) stations, the Camden street bazaars, small night clubs and even a multiscreen cinema.
March 22, 2013
Rated 4.0 out of 5.0 by cwalding First trip to camden
We stayed in room 205 on a friday night - the room was lovely but there was a lot of noise coming from the bar opposite, the window did not seem to block out any noise, luckily we were ourselves going to the roundhouse some came back with ringing ears, but there still was some noise evident from over the road.
Also the quality of the toilet roll could have been better.
i was not asked at reception if i was a priority member nor recognised for being such. no mention of being able to check out at a later time
March 19, 2013
Rated 5.0 out of 5.0 by Tony10 One of my Favourite holiday inns
Everythign is great about this hotel. It's position is ideal close to both the underground, the amazing Camden markets and the night life. The staff are all very friendly, very helpful and efficient. The hotel is modern, light and airy and the bedrooms are large for a londn hotel. I was on the road side and there was a little background noise but not too much. The bed was comfortable.
I am a priority member and this hotel makes you feel important and special with a nice welcome, a free drink and of course late check out. As i don't drink alcohol i would have liked a non alcoholic alternative to be available.
the breakfast is the best I've had at a holiday inn and tables were quickly cleared.
its not as cheap as some holiday inns but for its position i guess it is a fair price but means as a single leisure traveller it does mean there are cheaper alternatives.
the welcoming e-mails before arrival and thank you e-mail are a nice touch. Although i did e-mail in advance of my visit requesting some non tea infusions to be in my room but this had not been acted upon which is my only criticism of this hotel.
March 9, 2013
Rated 5.0 out of 5.0 by stacie84 great location
this hotel is in a great central location within camden with pleanty of restaurants and bars around to keep you occupied.
the infamous bar 55 is across the road which offers 2 4 1 on cocktails throughout the night.
staff at this hotel are extremely helpful and they will do all they can to make your stay a comfortable one.
room service is prompt and the staff are very polite.
there is parking available at this hotel for a charge of £15.
you can park in the street (jamestown road) for free between the hours of 6.30pm and 8.30am. but beware, the traffic wardens are ready to pounce in the morning!
overall a great hotel, i stay here every monday and i am yet to have a complaint.
March 8, 2013
Rated 5.0 out of 5.0 by Dr23Dr23 Excellent hotel - wonderful
I was delighted to stay in this hotel. I've stayed in many Holiday Inn's and other hotels in this group, and this was the best! It was exceedingly clean and the staff were very friendly and professional. The room was outstandingly good with fantastic furnishings, a comfortable bed and an excellent bathroom. Breakfast was delightful. I'll definitely stay here again on my next trip to London.
March 4, 2013
Rated 4.0 out of 5.0 by Joanne39 Great Customer Service
Came for a stay in February with my Partner and Son. Upon check in we were told our room wasn't ready but as we were early wasn't unexpected. We were asked if we'd like to store our luggage and continue with our day which we did.
On return to the hotel and handing in out tickets to claim our luggage we were greated by I assume the manager ?. I was told that unfortunately one of the wheels had snapped off my suitcase in their care and they were not sure how this has happened. This was not ideal as we had wheeled it from the train station on and off the tubes and intended to do this on the way home.
They were very helpful and although as a hotel would not be liable for any damages to personal property in their care offered to replace my suitcase. A member of staff went out and bought me a replacement and it was brought up to my room within the hour. We were very impressed with the customer service.
March 4, 2013
Rated 5.0 out of 5.0 by DJG1 Great service
The Management and staff at Camden Lock helped make my event the success it was Thanks
March 1, 2013
Rated 5.0 out of 5.0 by Elizabeth66 5 star treatment in ALL departments
The staff are so friendly, professional and accomodating. The rooms are clean, well kept and fresh. I would really recommend their breakfast. This is without a doubt the best Holiday Inn in the UK. Even our friends who were with us for the weekend couldn't get over the friendliness and comfort. Definitely give it a 5* plus.
February 18, 2013
Rated 5.0 out of 5.0 by Diamondstar wonderful anniversary stay
What a pleasure - really do not use Holiday Inns as much as felt they were not as good as in the past but the Camden Holiday Inn but my faith back into the company. One of a very few Holiday Inns that really appreciated and recognised you as a Priority Club member - even when last year I was a Platinum member many hotels I stayed in never did anything. This hotel gave it all, room upgrade (even when using points) and made such an effort as it was our wedding anniversay (ballons, hearts and a lovely message on mirror!)- Thank you so much. Staff were also all great. Was tempted to stay another night but had to get home. Thank you all so much again - we will return!
February 18, 2013
Rated 5.0 out of 5.0 by Vikkan The friendly hotel
The staff at Holiday Inn Camden are SO friendly, serviceminded and very professional!
The location is good, the rooms are good sized and the beds comfortable. And they have modern duvets covers.
We will be back!
February 18, 2013
Rated 5.0 out of 5.0 by ZLGreg Fantastic Location and great service
I frequently stay at the Holiday Inn Camden Lock. Its in a great location within steps of Camden Market and loads of great bars and restaurants. The staff always take time to make you feel really welcome. The rooms are lovely with great beds and bathrooms and loads of power points. Its worth upgrading to a Penthouse Suite if possible to take advantage of the huge balconies. I stay at many hotels and a lot of 5* hotels in London could learn a lot from this hotel. Faultless !!
February 4, 2013
Rated 5.0 out of 5.0 Brilliant service from arrival to departure
Can not fault the Holiday Inn Camden Lock, they were brilliant and spoilt my daughter rotten and made her 18th birthday unforgettable.
February 1, 2013
Rated 3.0 out of 5.0 by Mary123 Convenient but noisy
I have stayed in this hotel on many occasions in the past but have never experienced so much external nosie from bars/clubs near the canal and also the noise of the the air conditioning unit which try hard as I might I could not turn off.
So not a good night's sleep - try to get a room away from the canal facing side if you prefer not to try to get to sleep with a background of bass beats.
Otherwise staff as usual very courteous and helpful and breakfast very good.
February 1, 2013
Rated 5.0 out of 5.0 by cmyf Spacious rooms, great service, great location.
The location was really convenient and easy to find. The staff were really helpful when checking in and when we had a problem with noisy neighbours they changed our rooms without hesitation.
The room itself was surprisingly spacious and clean and the bed was extremely comfy!
The only minor inconvenience was the 11am checkout that is earlier than most other hotels I've seen. We would have liked to sleep in a bit longer after a tiring night, but it only gave us more time to explore London!
I would definitely recommend this hotel and will be using it again when we return to London.
January 23, 2013
Rated 5.0 out of 5.0 by maxke Just perfect!
Great hotel ! Beautifull, nice neighbourhood, great staff.. just the perfect stay for a trip to London ! Thx!
January 22, 2013
Rated 5.0 out of 5.0 by BeeBee123 A weekend at the Lock
A Great hotel and the staff really make it a great place to stay ... very friendly and in a convenient and fab location for shopping in the markets, nightlife, pubs, restaurants and the history of the area is huge ... just go to starbucks nextdoor to the hotel !!
a lovely weekend and refreshing to stay somewhere on priority club points and still be treated like a very valuable customer ....
definitely will stay there again - love the hotel and the area !!
January 19, 2013
Rated 5.0 out of 5.0 by Marpa27 Good Service
We had a really enjoyable stay at H I Camden Lock and it is in an excellent position to visit the Camden Lock markets. The hotel was very comfortable and clean and reception checked us in and out courteously and efficiently. Mark needs a special mention as he looked after us so well with our cases and booking the taxi, which cost less than the same journey coming to the hotel, and was of great assistance when we wanted to use the computer which was a very reasonable £2 per hour after a 15 minute free period. The hotel is not on a main road and our room was nice and quiet. Thoroughly recommend.
January 8, 2013
Rated 5.0 out of 5.0 by Sue7079 A fabulous New Year
We stayed here for New Year so we could go and watch the fireworks. We had a wonderful two nights there. The rooms were lovely the food was lovely and the staff were very helpful. Camden is such a lovely area especially the markets. I would definately recomend this hotel x
January 8, 2013
Rated 4.0 out of 5.0 by stu45 very comfortable
if booked early this is a very competitively priced hotel for its location. It was perfect for our visit to The Roudhouse in Camden.
The hotel was very clean and staff were friendly. There is a public 24hour car park a 5 minute walk from the hotel.
January 3, 2013
Rated 5.0 out of 5.0 by bunnie Camden Christmas
Loved Camden and the hotel is in a fantastic spot for sightseeing and shopping.My only complaint is the noise we were in a penthouse room (beautiful by the way) the room did not appear to have double glazing or sound proofing-Camden is a vibrant busy exciting place so when you want your bed you want to sleep.
January 3, 2013
Rated 5.0 out of 5.0 by RobboDJ7 Staff are so attentive..........
Stayed at the hotel with my wife on on a leisure visit 28th December 2012 as we going to see the Lion King in the west end which is only a 20min journey on the underground Northern Line + 1 change Picadilly Line , i use the hotel chain 50-60 times per year and this hotel is one of the best i have had the pleasure to stay at .
On arrival the receptionist could not be more helpful , rooms are spacious and exceptionally clean we were upgraded to a penthouse suite .( highly recommended )
The hotel location is just perfect for the tourist lock area and the fantastic Camden markets ,
The staff (all ) were friendly and ever so attentive to our every need .
In all a highly recommed hotel ,
January 2, 2013
Rated 4.0 out of 5.0 by Sid77 Warm welcome
This is the third time we have stayed at this hotel, which impresses my wife and me by its efficent and friendly service.
On the downside, the hotel dining room was unable to cope with the number of clients at breakfast, but it should be noted that this was at a peak holiday period, when London was swarming with visitors.
December 31, 2012
Rated 5.0 out of 5.0 by Mares An Oasis in the heart of Camden!
Having stayed there before I was thrilled when I walked through the door and was greeted by my name before I even got to the desk ...
'Welcome back Mrs (N)....so nice to see you again' I am not a business customer .
The staff couldn't be more helpful, the beds are incredibly comfortable.The bathrooms are always incredibly clean. Service is prompt and courteous,
The hotel is in a perfect location for anyone who wants to explore Camden or Central London.
December 14, 2012