Rated 4.6 out of 5 by 402
Rated 5.0 out of 5.0 by Will17 Christmas Stay
Excellent location, friendly efficient staff, quality facilities.
Good value for money!
December 18, 2014
Rated 5.0 out of 5.0 by ktsn comfortable, friendly staff
we didnt use many of the facilities but there was always someone to help us when needed. we were always attended to our needs
rooms were exteremely clean and comfortable
December 18, 2014
Rated 3.0 out of 5.0 by J4cko4 Poor Room Allocation
The location of this hotel was what drew me to it and I have to say it is great, right on the lock and as always close to tube but despite suiting my needs I was disappointed by my stay.
This being the festive season, you expect hotels to be busy and for there to be parties etc, however I would also like to think that you should expect a bit of common sense from the management when it comes to room allocation.
The room that me and my group were allocated was directly above the party which meant that until 1am we could hear every word of whichever Wham, Slade or Cliff Richard Classic was being played and joyfully sang along to downstairs. This obviously meant that until 1am we were unable to sleep.
As a Platinum IHG Club member I am usually offered upgrades when checking in, not what must have been one of the worst rooms in the property that night.
To add insult to injury, when arriving back at the hotel following a night at the theatre my friends and I were rather rudely asked to be quiet by reception staff with a simple shh and a finger to lips signal. Annoying, especially when your room appears to be a karaoke venue!
I did lodge a complaint on the night and was assured on checkout that I would be contacted, this has so far not happened, hence this negative review.
December 17, 2014