Rated 4.6 out of 5 by 487
Rated 2.0 out of 5.0 Nice but noisey
Lovely hotel, central location and very friendly staff. The rooms were great up to a point - they have very poor sound insulation, so not great if you are looking for a decent nights sleep. There is a pub/club with outdoor tables in the lane beside the hotel, where the party continues well into the wee hours. So If you are not planning on joining the party, ask for a room in a quieter part of the hotel in a room without an inter-leading door (this door acts as an amplifier - you can hear every word in the room next door!).
March 27, 2015
Rated 2.0 out of 5.0 by Indiana01 Let down by what has previously been a great hotel!
Having stayed at this hotel on numerous ocassions, I have found the facilities and the service to be exemplary. However, on this occasion the experience was quite the contrary. I was disappointed that other guests were being checked in yet my room was unavailable. The power tripped in the room overnight so no alarm call, charge on phones or use of hairdryer. On departure, the receptionist implied that this happens all the time but he would report it to the maintenance team - so much for customer focus! Let's hope that this is a one-off as the location and past service in this hotel have been greatly received. Sadly on this ocassion you let me down!
March 26, 2015
Rated 1.0 out of 5.0 by C.MEAD awful
This hotel chain is not worth your money or time, they have no customer service skills, and this is the 2nd time i have been humiliated at this chain off hotels, how can you alter an online booking, and be overcharged, or told to leave, plus the room we stayed in had inadequate heating and towels, to top it off i was told by a rep that there would be spa facilities, this was not the case. I would like to be refunded back for my stay ,as i was appalled at the service from front desk staff, and the general overall ambience off the hotel was awful and cold
March 25, 2015