Rated 4.3 out of 5 by 609
Rated 4.0 out of 5.0 by Ian2710 Small Rooms
I suppose that is my only comment. The standard rooms are relatively small and if you want to work then there is little space to establish a decent workstation for yourself.
June 5, 2013
Rated 5.0 out of 5.0 by Ian1302 Excellent all round service.
We found the staff exceptionally helpful. The whole experience was wonderful with good all round quality and service. Would recommend this to anyone staying in central London.
June 4, 2013
Rated 5.0 out of 5.0 by jeannie56 RECOMMEND
Stayed here with a 8year old, very attentive staff at all times
Gary and ? Robert were so helpful with directions the 8 year old i took even had her photo taken with the olympic torch
Room was as it promised Food excellent ;
Location so handy
I hope to visit again
Many thanks to all staff
May 30, 2013
Rated 5.0 out of 5.0 by Lindamary53 accommodation
Desk and luggage Staff very helpful .Breakfast staff exceptionally polite and happy. Great to stay her again but expensive.
Thanks to a great team.
May 29, 2013
Rated 4.0 out of 5.0 by Minoo Great hotel, lovely neighborhood
We really enjoyed our stay. We had an executive suite, which was immaculate, large and comfortable. Our only complaint was the Wifi service which was part of our package, but only for one instrument. If you pay it is expensive. The highlight of the hotel was the concierge, Gary. He was so knowledgable, helpful and caring. One of the best concierge's we've come across in our many years of travel. We look forward to staying at the Bloomsbury Holiday Inn when we're in London again.
May 28, 2013
Rated 5.0 out of 5.0 by MandyG81 Ideal Location
I have stayed at this hotel a few times now as it is close to Great Ormond Street Hospital, which we have to attend with one of our children.
The hotel staff are fantastic - all very friendly.
Overall it adds up to a lovely stay and we look forward to going each time.
The location is fab with an outdoor shopping area just across the street. We also walked to lots of touristy places as well.
We drive down from Scotland and it is great to know that there is an RCP car park located underneath so no need to worry about parking.
May 22, 2013
Rated 4.0 out of 5.0 by belinda84 All was well until checkout
Lovely stay and excellent breakfast facilities!!
the concierge service was brill and they had great knowledge of london and the best method of transport to get us to our destination they also provided us with a text taxi service.
then checkout happened, initially asked to pay 3 x as much as we needed to, then it was reduced to another amount after the desk assistant realised there had been a problem on check in and that had confused the computers putting extra people in our rooms who we were being asked to pay for.. still not the right amount paying more than we owed and after further refusal and explanation our final and considerably less bill was produced and we eventually settled. for the inconveniance all breakfasts where wiped from the bill as a gesture of goodwill.
it took us nearly an hour of frustration and refusal to pay more than we knew we needed to!!
I think the confusion was mainly due to the fact that when big parties that book they only take part payment and the rest is paid on checkout
Also the guy Emilio on checkout apologised for the inconveniance and asked me to porvide my email address for the manager to contact me and discuss further but its been two weeks and still not heard anything, luckily we all had a great time in London and will be visiting again but may consider alternative accomodation
May 22, 2013
Rated 5.0 out of 5.0 by Mac1971 Pleasant experience
I use this hotel on a weekly basis due to work commitments. The rooms are always spotlessly clean and the beds are comfortable. Staff are always helpful with both checking in and out of the hotel, restaurant staff are polite, friendly and happy to help. Wide choice of hot and cold breakfast options, various juices and tea/coffee.
May 21, 2013
Rated 5.0 out of 5.0 by Debbie1 Superb staff, service, rooms and care!
Firstly the staff are superb! Sadly I can only name a few, Fleur, Gary and Emilio. These are in particular truly a credit to your hotel and the management! The dedication to service and care to the customer is quite frankly exceptional! Thank you! The rest of the staff from bar, restaurant, room service, and house people again is superb! The staff ensure comfort with a friendly welcome and continual care! Thank you!
May 20, 2013
Rated 5.0 out of 5.0 by fog15 Comfortable bedroom
Nothing to add. It is always a pleasure to stay in this property. We are looking forward to coming soon.
May 19, 2013
Rated 4.0 out of 5.0 by cliveas Bloomsbury
The staff were welcoming and efficient. The room and bathroom were clean but a bit smaller than I was used to from stays at other Holiday Inns, but completely functional. I did miss the usually large bath tub, not that there was anything wrong with this one, it was just more average in size.
The buffet breakfast was excellent and free internet access available.
May 18, 2013
Rated 4.0 out of 5.0 by Claude1 Heart of Bloomsbury
Stayed here many times as it is an excellent location and brilliant for getting to many London locations and events. Consistently high standards both in room and with room service and excellent breakfasts. Only thing this time is that my Sunday paper was not provided. A tiny problem but important to a guest's habits but no explanation given. Staff were generally pleasant and helpful but unable to explain. Explanations should ALWAYS be given or at least sought for or promised.
Disappointed also that I could not get BBC 4 on the TV. Anyone know why this is?
May 18, 2013
Rated 4.0 out of 5.0 by Claret An enjoyable stay
Comfortable and clean room and great staff. Reception and bar staff continuously helpful. Super breakfast... potato roti and pancakes are a definite plus (still hoping Haggis will be added to the breakfast menu!). Always stay at this hotel when in London.
May 17, 2013
Rated 5.0 out of 5.0 by Woodvill Bloomsbury
This is the fourth year running we have styled in this hotel and each year the staff have been very helpful.
May 17, 2013
Rated 3.0 out of 5.0 by TrevH Disappointing start, reasonable finish!
The hotel is well located for the West End and very close to Russell Square tube station.
Upon arrival the lobby was quiet with only a single receptionist on duty. He was on the telephone and we had to wait for 5 minutes for him to finish, at no time was our presence acknowledged. Not a good first impression. Although we are Platinum members we were not upgraded as thehotel was full which was fair enough. We were offered an "executive pack" by way of compensation which we accepted but it was never delivered to our room.
Those are the negatives. The positives are the excellent breakfast and the location.
Shame about the first impression
May 17, 2013
Rated 5.0 out of 5.0 by Bluwes Cup Final Stay
Have stayed here before both on business and for a theatre break weekend.
Arrived around 11.00 am and had a smooth check in through the Premier Rewards desk, must have been one of the perks as the room was ready. dumped our stuff and spent a couple of hours down in Covent Garden. Came back , got changed and went to the game. Didnt get the result I wanted but hey, you cant have everything.
A comfortable nights sleep and an early start to do the tourist bits. Again a Premier Rewards perk gave us a late check out allowing us to do some more touristy bits.
Great hotel, excellent location and really helpful staff
May 17, 2013
Rated 3.0 out of 5.0 by Mnaz99 Business meeting
Whenever I have meeting in London, I prefer to stay in this hotel. I stayed 3 nights in February, 1 night on 10th May and have booked for 17th May and looking for booking again on 12th June.
Last week on 10th May I was not propery welcome by the staff and even though I made a request to provide me a Calm floor so that I may rest properly for my next day meeting but I was not provided and the room 420 I was in was not a good room. There was a lot of disturbance all night outside the room. Next day I made complaint on reception and the lady promised to provide me a good room on a calm floor on 17th May. Will see if not happy this time, next time I will not stay in this place.
May 16, 2013
Rated 3.0 out of 5.0 by Jimb0151 given free upgrade
there's no denying the staff here are very friendly. As Gold elite member, the only noticeable benefit is a free 20p newspaper delivered to your room. This didn't happen during my four night stay, although as compensation, I wasn't charged for my two room service breakfasts on checkout. A new in-room breakfast menu which was very enjoyable and great value, delivered on time and piping hot. Was upgraded to an executive room which i far larger than standard with some extra benefits such as water, robe, slippers and chocolate bar. No wifi included in room price tho I had it included last week through the same booking - logic? Afre an bit of an arguement I was given 25hours free lobby wifi access. Still unacceptable for business travellers, although I accept this policy will change in the summer. Not fault of the staff just the company policy. The same 20p newspaper is available for free on the foyer. I asked my company to move me to another hotel next week, which they did so.
May 15, 2013
Rated 4.0 out of 5.0 by saver Very nice hotel
All rigth we came back again in London to bloomsbury hotel next year
May 15, 2013
Rated 5.0 out of 5.0 by Kapu friendly & pleasant ambience
facilities in the room was quite adequate for a brief stay as ours.
We however badly missed the room refrigerator which we have got used to in our travels.
Reception staff were exceptionally excellent in every sphere.
May 15, 2013
Rated 3.0 out of 5.0 by Ikeg256 Overnight at Bloomsbury
Check-In was a pleasant experience. Staff were courteous and efficient.
As soon as we walked into the room we noticed it was too hot. The radiator was turned off so it was probably just pipework heating. We had the air-con on all night but it was not pleasant as it blew too hard on the lower setting. Too may hotels are just like that when setting ambient temperature would not be too difficult.
However, it is the bathroom that needs the greater TLC. The design is all wrong and it really doesn't need a bath. The shower, however, only trickled water so we had to use the bath. The whole decor looked as it had seen better days and is due for an uplift.
May 14, 2013
Rated 5.0 out of 5.0 by fernanduskin a very good experience
Everything was right: room, breakfast, and staff. It´s a good hotel with excellent location. We are a family with 1 kid and he enjoyed a lot the room and the breakfast
May 12, 2013
Rated 5.0 out of 5.0 by Daf65 excellent
lovely hotel comfortable and very central but quiet location. Would certainly recommend. Staff very helpful and friendly especially on the front desk. Looking forward to my next stay
May 11, 2013
Rated 2.0 out of 5.0 by Mart2013 Micro Rooms
I know that space comes at a premium in major cities but there is no excuse to have rooms so small that you have difficulty walking around the bed and that after a shower you need to stand half in and half out of the bathroom in order to dry yourself. This hotel cost us more than other hotels we stayed in and not only did we get less space but the cost for wi-fi was ridiculous. Why can smaller hotels offer free wi-fi and Holiday Inn cannot?
May 10, 2013
Rated 3.0 out of 5.0 by medievalbaron Pleasant
My wife and I were in need of a night near to the Saint Pancras International train station as we live on the Isle of Wight and had an early train to catch next morning.
This hotel was pleasant enough for a short stay; we were not really long enogh to be able to thoroughly judge the hotel.We only eat very lightly so cannot say much about the food; however the service in the restaurant was exceptionally good.
May 9, 2013
Rated 4.0 out of 5.0 by Hummybee Platinum members don't get any extras
I booked a twin room for myself and my son. On arrival we were early and so were welcomed as a platinum member but told the room wasn't ready which was fair enough. On returning to check in we received our room number. I asked about a complimentary upgrade but was told that there were no similar rooms to upgrade to. We were given our key cards and on entering the room we found it was just a bog standard room, very clean and pleasant but no frills. On our way out I asked if we could have some robes. When we returned there was one robe and one pair of slippers, for two guests. We also received some water. On check out we wre again thanked for being platinum members and when I told the very nice receptionist, Fleur, that we hadn't been treated as platinum members she was very apologetic and said that although we didn't receive a room upgrade we should have received an 'executive' package. I am not a 'rewards snob' but have worked hard to get to this level and would like my efforts to be appreciated.
The staff were very friendly and the bar/coffee staff were great too. We would stay here again due to its proximity but for the price I would like more for my money.
The downside is the Irish pub next door. You have to walk through smokers to get to the hotel
May 8, 2013
Rated 4.0 out of 5.0 by Mariam56 Very Easy and comfortable hotel
I really liked this hotel, it was was easy ( once you found it) maybe a little off the beaten track - nearer Kings Cross than Covent Garden, however the staff were very friendly and receptive. The restaurant offered some choice and there was also a pub and bar. The only thing I would change about the hotel are these new duvets you have which are clearly synthetic and very hot. We first came across them the previous month in Istanbul and didn't sleep well as they don't let your body breathe. If you want to change something for the better Holiday Inn this would be the thing...
May 8, 2013
Rated 5.0 out of 5.0 by Moomin Good location - great staff
Spent an overnight stay at the hotel and selected it due to its proximity to Kings Cross / St Pancras main line stations. The hotel is literally round the corner from the stations and even closer to Russel Square underground station. The hotel is modern with largish rooms. We were given an upgrade to an larger room with additional facilities being a member of the Holiday Inn Priority Club. If you regularly use Holiday Inn Hotels ( International Hotel Group ) then it is worth while to join the priority club as there are certainly advantages. The staff at the hotel were extremely friendly and helpful. There was a delay in having our room ready, 5 minutes, and we were given a complementary drink at the bar, not just for us but for our two friends who were with us. Attached to the hotel is an Irish Bar, Callaghan's, that serves reasonable priced drinks and food. The staff you meet in the bar you are also likely to meet in the hotel and the ethos of friendly helpful staff pervades the hotel and bar. The hotel offers a good breakfast that is varied and well cooked. In some room rates breakfast is included but in ours it was not. The cost of breakfast was comparable with other London hotels and is convenient if you are staying there. Must recommend this hotel if you are visiting London.
May 7, 2013
Rated 5.0 out of 5.0 by td40 Great stay again
I stay regularly at this hotel for business and am always impressed with the really friendly staff who make my working week a little more enjoyable! Their genuinely make me feel welcome every time and I never feel like they're 'reading it from a card'.
My only gripe is the fee for Internet use and on longer stays I stay elsewhere due to the charges although I prefer this hotel.
May 7, 2013
Rated 2.0 out of 5.0 by Jimb0151 Extremely small room
Regular business traveller. Room on second floor was tiny, including bathroom. No iron, minibar or safe in room. Difficult to get a steam iron from housekeeping. Ate breakfast in room, always delivered on time and good quality. Extremely busy hotel so difficult to talk to anyone in reception. I had wifi included in room rate but they tried to bill me for this on checkout. Extremely expensive wifi hence our company doesn't use this chain regularly.No gym facilities.
May 7, 2013