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Rated 3.9 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Great Service I rang down to order room service and Siobhan answered the phone (I recognised her voice) and greeted me by name (obviously recognised my voice) and then went on to ask how I was before taking my food order. Siobhan is always smiling and makes all customers feel valued and special which, after a long day at work is very welcome. February 28, 2014
Rated 3.0 out of 5.0 by Nice rooms, dodgy service Nice, clean hotel, lovely rooms, great breakfast - all that side of things was fine. But, unforgivably, I was given a room that was already occupied. It was not a nice experience to walk into a room and suddenly realise there was someone else's stuff all around it. Fortunately the occupant was not present - it could have been very awkward for both of us. Not to mention the security aspects. I got a very vague apology from the front desk. Staff in the bars and restaurant seemed rather bored and fed up, they didn't know the prices of things and when whilst having a beer someone brought me a sandwich, she didn't believe me when I told her I hadn't ordered it. Fortunately a colleague came along and put her right. There was a very loud wedding party - on a Monday night - which was not a problem for my room, but a colleague had to ask to move rooms around midnight. February 20, 2014
Rated 5.0 out of 5.0 by Great Service Asil on the reception desk is brilliant. He knows me well enough to have a meaningful conversation when I check in and always makes me feel valued. Very welcome at the end of a long day, thank you Asil. February 10, 2014
Rated 3.0 out of 5.0 by Not a Relaxing Stay A fire alarm at 3am. I learned the following day it was caused by a guest smoking. While the hotel can't help that there was no offer of refund or reduction for a ruined night's sleep. All we got was a poorly typed letter outside the door (see attached photo). The letter was pretty amateurish although to be fair the desk staff I spoke to seemed fine. Added to this I was staying on the second floor and the water pressure in the shower was poor and definitely below par for Holiday Inn. In this day and age there is no excuse for that. I've stayed at this hotel before and, while not the best Holiday Inn, it is usually OK, although this stay wasn't a great experience. February 8, 2014
Rated 3.0 out of 5.0 by Average Stay Spend one night away with my husband, the check in staff was not very assertive, they did not show us where our room was , direct us to the leisure facilities or even were the breakfast will be served in the morning.The room was not very clean , it was dusty and the bath was dirty. The towels provided was nice. Would have liked some extra pillows in the cupboard as the pillows was not very comfortable and the bed was moving around (the king-side bed is in actual fact two small beds put together and because the base is on wheels it kept parting and moving around during the night. Could not sleep well at all. The leisure facilities needs some upgrading as there was quite a few floor tiles missing in the sauna and all the soap dispensers in the washrooms was broken , off or missing. Not a bad stay but have had much much much better service for the same price or less. Could not fault the breakfast the next morning, the variety was great and there was ample to choose from. PS. when posting my review , I had to change the name from from awful bed to something ells as the site notified me "the name has already been taken " - clearly I am not the only person who has gripe with the beds - but clearly nothing is being done. Pitty because it could be a nice hotel. February 5, 2014
Rated 3.0 out of 5.0 by Good hotel, could be great. Hotel was clean, room comfortable and breakfast was good. The gym was excellent, and staff friendly. Let down by self closing sprung doors which are constantly slamming shut, so light sleepers will not have a good experience. February 3, 2014
Rated 4.0 out of 5.0 by Excellent Stay I have stayed at the Elstree Holiday Inn on numerous occasions and every time the stay has been very good - the atmosphere is very good and service is of a very high standard - would always recommend this hotel and IHG to anyone. February 3, 2014
Rated 5.0 out of 5.0 by Centrally located for easy access to London A quality hotel with very good amenities ie pool and gym. Excellent service, clean comfortable rooms. Very helpful staff. January 28, 2014
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