Rated 4.0 out of 5 by 104
Rated 5.0 out of 5.0 by Ian7707 Overnight stay 13/11/2013
Fantastic all round, meeting rooms well equipped, rooms clean and tidy, food excellent
November 17, 2013
Rated 4.0 out of 5.0 by Sharky25 Good location
The location, services and staff attitude are great.
An improvement would be general management organization and equipping conference staff with the knowledge and ability to run the function to business standards.
November 17, 2013
Rated 5.0 out of 5.0 by JoVP My North London preferred hotel
I have used this hotel on several occasions, and it was one which promised much and didn't deliver. However, my more recent stays have cemented my decision to make this my North London base. The staff are attentive, and definitely try to make regular customers welcome, as demonstrated by not even having to give my name to check in, and I only stay once a month. Dinner service has improved dramatically, with Mary, the Supervisor being a prime example of why good staff learn from good leadership.
I am fortunate also that, when I do receive a room upgrade, they have remembered which is my favourite room, and assign me this when possible.
I have not tried out the pool, but will do so on my next stay.
November 17, 2013
Rated 4.0 out of 5.0 by JoVP Better when they know you as a regular customer
This is definitely one of those hotels where, the more you stay, the better the service. On this occasion, the heating was turned on in my room before I arrived (I have a musculoskeletal condition made worse by cold), my food preferences were catered for, and both check-in and check-out were handled smoothly.
My first stay in this hotel made me wonder if I would be back, but this has now become my Darlington base, when I am working in the area.
Top tips: if you can, book in advance and go for an Exec room, as they are very spacious. Check whether the bathroom has a window, because if it does, it will make the room very cold!
November 17, 2013
Rated 3.0 out of 5.0 by 123456qwerty it was ok
Nice hotel, very impressed, sleep qua;lity would of been highier but had a fire alarm at 5am, due to faulty equipment, and double bed was two single beds joined together
November 1, 2013
Rated 1.0 out of 5.0 by Wolfywolf Better experience at Golders Green Hol Inn Express
Internet access was non existent - although I complained to reception within 30mins of check in it took until check out for the member of staff to get it working on my device
The printed instructions given were not suitable for ipads and no one in building could help me til checkout
Bar staff refused to honour Irish Coffee as free Gold Member drink
Upon arrival and checkout there appeared to be no concern for customer experience
Would have to think twice about staying here again
October 31, 2013
Rated 4.0 out of 5.0 by Jackie1999 Pleasant hotel
General cleanliness of hotel a good standard. Rooms are a fair size, and quality if bed was comfortable. Shower was very weak, with very little pressure.
Relaxing environment with plenty of social areas.
Reception staff wasn't acceptable, service was slow. There was a long que at check in, with one staff on desk who was slow, and another member of staff who just looked on. When asked to support, there was no commitment.
October 29, 2013
Rated 5.0 out of 5.0 by AMo7 Friendly and helpful staff
I have stayed at this hotel on many occasions and in the last 6 months have noticed that the already good service has further improved. The staff are very friendly and go out of their way to be helpful. The reception staff deserve particular recognition.
One negative about the hotel is that because it is located near the busy A1 some rooms are quite noisy. However, there are also a lot of rooms that are very quiet.
October 26, 2013
Rated 5.0 out of 5.0 by craftytree Great Hotel
staff very Friendly, every where in hotel was very clean and the bed was very comfortable breakfast was very good the only downside to the breakfast it was cold the hot plates where it was kept on did not seem to be doing the job of keeping the food hot the breakfast grill plates really need to be looked at or replaced apart from that the hotel was GREAT & so were the STAFF.
October 23, 2013
Rated 5.0 out of 5.0 by NickCWA Leisure or work; here's the place to chill
This is a great hotel to chill out in after a day's work or being out and about on other stuff. The staff are a laugh but always maintain a professional attitude when they help you. The rooms are excellently maintained as the very handsome public areas. I prefer quiet and comfort and have got exactly that each time I have stayed on my own or with my partner.
Recommended and valued as an excellent place to stay if you are working or playing within a short distance of the A1 (2 minutes away), M1 or M11.
October 21, 2013
Rated 3.0 out of 5.0 by Jazzymine Good Short Stay
We came here to go Harry Potter World which is about 20min drive from the hotel. The hotel has a small swimming pool and good bar and restaurant facilities. We had a king room but it was 2 singles put together with a sheet holding them together. The breakfast was good with a good selection. The staff are really friendly and nothing is too much trouble, they are a credit to the hotel. If the bed was a proper zip and link bed this would have made the stay great.
September 25, 2013
Rated 5.0 out of 5.0 by Sammyntts1 Great find
We have been looking for a hotel close to Barnet, where our son has a property, for some time.
Our stay at the Holiday Inn was the best ever and we will stop looking now and return to Elstree.
Friendly, helpful staff and a tremendous breakfast.
September 24, 2013
Rated 4.0 out of 5.0 by Lily98 Decent hotel but the cost of wifi is ridiculous
Good hotel for visiting London without the hassle of driving into Central London: it's situated right off the A1 and not far from the M1 and M25. The room was comfortable and very quiet and the food was very good. Staff were friendly and helpful. In fact, the only downside to this hotel is the extortionate cost of wifi.
September 23, 2013
Rated 2.0 out of 5.0 by M13J Executive Room 147
Well, it's not great.
To begin with, the welcome at reception was less than acceptable. The front of house staff seemed somewhat distracted and not on the ball.
I had to ask for an upgrade - something that other hotels offer freely as a matter of course - and was given an Executive Room.
When we went to the room, the card-key didn't work, so we asked a chambermaid working adjacent who then let us in.
The room was large and the bed enormous, but the decoration was very much in need of a lift. The paintwork to the bay window was grey with dirt and grime. The net curtains were torn and grey.
When it came to returning to the hotel late evening, it was seemingly a bit of a chore for the bar staff to change a barrel of beer over when it had run out.
Quite frankly, if that's the best that Holiday Inn can do, my many years of patronage will quickly draw to an end.
No doubt that at some point there'll be the usual comment tacked on the end of my review such as "We have a Customer Relations Manager on site who is available to deal with concerns during your stay. etc etc" But really and truly, it shouldn't need to come to that. It should be right first time.
September 20, 2013
Rated 5.0 out of 5.0 by WincyWillis Best Hotel In UK
From the moment we stepped into the hotel we felt welcome and spoiled. Simply the best hotel we have ever stayed at in the UK, and yes, we have stayed in a lot. We will definitely come back.
September 11, 2013
Rated 5.0 out of 5.0 by Alisonei Friendly, Professional staff
I have stayed at this hotel on numerous occassions over the last 9 months and would highly recommend it to anyone wanting a location close to London at a reasonable price. The staff are friendly and prefessional and always respond to any queries/requests promptly.
The use of the gym and pool are an added bonus for those of an energetic persuasion.
Menu choice for dinner is varied and always freshly cooked.
September 11, 2013
Rated 5.0 out of 5.0 by Simey123 Fantastic place. Fantastic staff.
Having stayed here before we knew this was a great place but yet again the stay got better. Having to reschedule our stay due to a bereavement we were really looked after by Nicholas the reception manager. He is an absolute gem and a real asset to any hotel. An upgraded room, free Internet and breakfast for my wife and I were a very generous thing to give us and we truly appreciated it. The breakfast is the BEST breakfast ever had.Fantastic service,staff and value for money. Thank you all.
September 10, 2013
Rated 5.0 out of 5.0 by StevieRFRed Consistant 5 Star
This branch of Holiday Inn is a consistant 5 star in every category each time I visit. From the front desk reception, comfort and cleanliness of the rooms, the bar and restaraunt, to the Gym and Spa. I can highly recommend this Holiday Inn as excellent value for money. Along with this, it is easy to find and located next to the main links into Central London, don't pay the high central London prices when you can stay here and be at the heart of London in 20 minutes.
September 9, 2013
Rated 5.0 out of 5.0 by mickie52 great service
been to this hotel about 3 times now ,.staff always polite and helpful very clean love the sauna steam room swim pool etc even though we've missed the closing time time as was told different on last visit on sat but never mind we should gone earlier
but its lovely hotel breakfast was lovely room we stayed in this time seemed smaller than last room were in and also there was a irritating noise this time that kept us awake so didn't get much sleep but first time though definite would recommend this hotel as apart from that one thing it was first time we had that problem as we have previously not one bad comment and we would still definitely go back again
September 4, 2013
Rated 3.0 out of 5.0 by Brad62 Not to the normal standard
Staff were helpful. Common areas were adequate. Lack of sky tv a let down. Bathroom cleanliness poor.
September 3, 2013
Rated 4.0 out of 5.0 by Flinny Good but food could be better
The hotel is as you would expect from a new property very well turned out, the room was nice, the staff were friendly and attentive, The breakfast was good even at busy periods. The main downside for me was the Restaurant food on an evening, and given the long questionnaire about it left in the room it looks like it's probably something that is being looked into. Hotel food is often seen as a last resort especially in large city's where you can eat out so easily, but if you are working away and are by yourself for example it's often easier to eat in the Hotel. My brief suggestion would be to reduce the options available per night but do those options well, with more fresh produce.
September 2, 2013
Rated 3.0 out of 5.0 by Kerry82 Comfortable stay, but have breakfast outside of he hotel.
We stayed in this hotel on 23 of August 13 for 1 night. I had really nice sleep. But breakfast quality is really bad: sausages has been kept under heater fo so long that they start to dry, scramble eggs were the worst one I have ever tried. When I asked restaurant staff to bring some freshly cooked sausages, they ignored me. I would def recommend to stay there, but not have a breakfast.
August 28, 2013
Rated 3.0 out of 5.0 by Darrennotts Good room poor food
When the chef balks at rare lamb and your chicken is over done despite asking for very lightly cooked, you know you're in the wrong place for food. Hotel was nice but pretentious. Restaurant severely lets down the team. Come on guys, at least change the menu occasionally! Expensive given the quality.
August 25, 2013
Rated 4.0 out of 5.0 by CJ99 Great Service
I was Checked in very quickly and promptly by Asil and made to feel welcome. I was also acknowledged as a Priority club member at the correct level.
The hotel has a good gym and pool, spacious restaurant and bar area.
August 23, 2013
Rated 4.0 out of 5.0 by Margarite Great stay
Huge comfortable bed with a choice of either a firm or soft pillow.
High standard of cleanliness, The staff were very helpful and friendly. Excellent breakfast.
August 22, 2013
Rated 5.0 out of 5.0 Great Hotel
I stay here on a regular basis and the staff here are fantastic. Nothing here is too much trouble for them. Lovely hotel and great atmosphere. Would definitely recommennd to other guests.
August 21, 2013
Rated 5.0 out of 5.0 by HT123 Another fab stay!
The staff couldn't do enough for me. This is fast becoming m favourite venue.
August 19, 2013
Rated 4.0 out of 5.0 by LeonS Great stay
Weekend business trip as a couple. Great service, good food, including great breakfast, nice room with temperature control that worked. Windows well soundproofed against traffic (had no idea there was any until I opened the window!). Only thing that could be improved upon is the mattress quality - we have had better, but both slept ok.
August 18, 2013
Rated 4.0 out of 5.0 by FEDUPWITH Uncomfortable bed but easy Parking
Nice hotel, pool sauna and steam excellent after a long day, food average hotel fair. Room clean, tidy and spacious, although quite dated, bed ok for short stay ,constructed from two singles joined together. Had to ask for fridge which is advertised on website. Ihg/Priority club not recognised, not even free Wi-Fi which after paying £15 for 24hrs holiday inn web was not available. Reception suggested I tried again following day. On check in I was offered breakfast at £26.00 per night extra. But in realty it was £15 pounds on the day, not very special buffet set-up unfortunately bacon, beans scrambled egg ect could have done with some sort of refresh, toast ok . Parking very easy lots of space
August 16, 2013
Rated 4.0 out of 5.0 by chatty59 very quiet and comfortable bed
had a lovely time breakfast was brilliant all good quality and good presentation. swimming pool a bit small, but very quite
August 16, 2013