Rated 4.0 out of 5 by 104
Rated 3.0 out of 5.0 by SleeplessinElstree Noisiest nights ever. ruined BOTH following days meetings
I and my colleagues stayed for two nights, (5-6 Aug 2013) each of which was spoiled by a crowd of uncivilised, unchaperoned and certainly unsupervised noisy kids (a sports team I think, by their shouts) running up and down corridors, shouting each other and REPEATEDLY slamming THE SAME doors.... all until around 2.30 AM.....incredibly annoying!
Where were their minders?
They totally destroyed the following days' important business meetings because I and my colleagues were still shattered through lack of sleep.
Desk Staff not interested in the overall experience at checkout; certainly they never asked (hence the review). A great pity because the food , bar and waiting staff were great. just a pity no-one cared enough to control this unruly mob.
Also, there was no "Recognition for IHG® Rewards Club Members". A pleasant reminder that you need a token to exit the car park would be nice too.
August 13, 2013
Rated 2.0 out of 5.0 by Olusegun Room was not well cleaned and appeared stuffy
Room had two refrigerators, and only one was working, room smelled stale, and the cups and teaspoons looked dirty.
August 8, 2013
Rated 5.0 out of 5.0 by Sleeper2013 We were impressed with the service by some of your dedicated staff
Good weekend away, where we had everything we needed
August 8, 2013
Rated 2.0 out of 5.0 by Ade59 RE:- Holiday Inn 30 July 2013
Whilst my stay in this Holiday Inn was "not bad" overall, two things left a bad taste in my mouth:-
1, Despite being told that breakfast would be served from 06:45 - 10:00, I sat and waited until approx. 06:55 before any of the "hot" food was brought out and made ready for consumption.
I appreciate in the big scheme of things 10 minutes here and there is really no big deal, try telling that to my boss who expects me to be "on the road" to my first job of the day by 07:00hrs, and I have to knock back a "full English" in less than 5 minutes and then get my motor on the move.
This leads me to issue:_
2, The car-park barrier at this hotel requires a token for the process to work.
There are signs to that effect.
There is a bowl on the main desk with the tokens for the car drivers to use.
What they do not do is, especially if you are already in a major rush to be gone because the breakfast was late in being served, when you sign out and pay your bill, is mention it in any of the on-going conversations, to witt, "How's was your stay, Sir? Enjoy your breakfast, Sir? Did you drive here, Sir? because you will require a token from this bowl to operate the car-park barrier, otherwise you will drive all the way to the barrier, realise you need a token from the main desk, then drive back to the main reception, and be told by the smug looking counter person #Edward# that "sorry, Sir. I did not know you drove here."
Like I and every other person there had walked to the place?
August 8, 2013
Rated 5.0 out of 5.0 by LizW56 clean comfortable room
Staff always friendly here so with good food and a nice clean comfortable room always a nice experience.
August 4, 2013
Rated 5.0 out of 5.0 by Suebrit8 Family Bat Mitzvah reunion
My husband and I spent four enjoyable nights at the Elstree Holiday Inn. Everything was perfect. We enjoyed the swimming pool and Gym. The breakfasts and buffet lunch delicious! Staff courteous and friendly.
August 3, 2013
Rated 5.0 out of 5.0 by shropshire123 Great location for visiting London
Great hotel, located not too far from M1\A1. Had nice and informative welcome from reception staff. Rooms were great and lovely and cool in the hot weather we have been experiencing. The leisure facilities were great, and the spa and pool were inviting. Breakfast served was very good and there was a good choice. I would definitely come again as everyone in the group enjoyed their stay. If I had to put a small negative comment, the spa staff were not forthcoming about the facilities available and we had to ask them about specifics (no service with a smile.....) Also the breakfast staff looked at each other to decide who was going to meet and greet us rather than taking the incentive and coming across (again no service with a smile). However, these were minor although a smile and an informed reply to questions should cost nothing. Have put staff and service at 4 out of five because of this and all other areas at 5 out of five
August 3, 2013
Rated 5.0 out of 5.0 by LizW56 As good as ever
We have stayed here quite a few times in the last 5 years and have yet to have a bad experience.Room comfortable,staff friendly and good food in the restaurant.Also a very fair price.
August 2, 2013
Rated 5.0 out of 5.0 by Kohlrabi Great value for money
Staff were very helpful and friendly. The room including bathroom were of reasonable size and kept very clean on a daily basis. The bed was of excellent size and had two good mattresses and pillows. Breakfast was plentiful and a good choice. We most certainly will go and stay there again when visiting the area. The hotel has ample of car parking which is also very important to us.
August 1, 2013
Rated 3.0 out of 5.0 by Gilly0306 Bed so uncomfortable.....
Our room was a nice size but on opening the door my wife notice a funny smell, and I must agree it really did not smell clean &fresh, which she decided was caused by the standard of cleaning! It smelt like the cleaners had not rinsed their cloths enough and was a bit like the water prior to changing it in a vase of flowers!!!!! The lampshades had terrible water staining on them and then on retiring to bed after a function we attended there, we found the bed was as hard as a rock, in fact I think we would of been more comfortable sleeping on the floor. We did try lying on top of the duvet which was a little better but there was no substance to it and as we were lying on this we had to use the towels as covers.... When we checked out we also noted that staff did not ask if we'd enjoyed our stay (I noted other people have also mentioned this in their reviews).... so it did not make for an enjoyable stay and we definitely would not look at booking a room at another Holiday Inn in the foreseeable future or recommend it to family and friends.
July 30, 2013
Rated 5.0 out of 5.0 by Lucylulu10 Grat stay!
I am a member of staff from Shepperton, stayed night before a showround trianing course.
Had a lovely meal in the resturant & the service was excellant.
Bedroom was comfortable, I did have a a plug with a bad connection I woundered why the kettle wasnt boiling. I did leave a note in the room to let housekeeping know.
Nice hotel + enjoyable course
July 30, 2013
Rated 5.0 out of 5.0 by Whyd Exceptional
I must commend this hotel for a wonderful stay-we stayed 4 nights so I really do feel that I got a real measure of what this hotel has to offer. This was part of our Silver Wedding Anniversary and I had spoken with a senior manager Kieran beforehand about needing a very quiet and spacious room as my wife is a very light sleeper.
I was relieved upon our arrival that reception was fully prepared for our requirements!
It was very spacious room-with a wonderfully comfortable and large bed-----and very very quite too!
The service was without exception of a very high standard but I must in particular commend Tarik from the Kitchen staff-who worked tirelessly with genuine smile trleying to meet the needs of each patron.
The highlight of my stay was the hotel Leisure Suit-I am a seasoned "Keep-Fit" enthusiast and I must say that this was the highest standard that I have encountered in any hotel - other than the plentiful running machines, there also ample free weights for the more serious weight trainers. The Sauna and Steam were always at the correct temperatures too.
My vote for the most exceptional staff member of the hotel goes to the Hotel Leisure Suite Receptionist Ian Pearson-who in my view exemplifies what is best about the British Hospitality sector- a ready smile, eager to help and friendly without being fawning -they seem to go over the top in parts of the United States!
In truth I think that these qualities are largely intuitive though of course they can be honed with training-but as we say in England, “you can’t make a silk purse out of a sow’s ear!”.
Ian was at ease with his customers and was clearly genuinely committed to making their stay as happy and as welcoming as he could----worth his weight in Gold I would say, WELL DONE IAN!
Mr & Mrs W & D
From Northern Ireland
July 28, 2013
Rated 1.0 out of 5.0 by MarkieB Avoid this hotel
This hotel is an utter disgrace. I was upgraded to an"executive" room. On arriving in the room I was flabbergasted. The wallpaper was actually peeling off the walls in several places. The lampshades were damaged. The whole hotel is in need of a long overdue refurbishment. On check out I was waiting to be asked "did you enjoy your stay" I wasn't asked. Probably because they already know the response
July 27, 2013
Rated 4.0 out of 5.0 by kitchener Comfortable room with great air conditioning
We stayed for 2 nights in this hotel for social get togethers. The room was clean and the bed confortable. On the hottest day of the year the airconditioning was very welcome.
Breakfast was typical Holiday Inn fare.
Check-in took rather a long time.
On Sunday it was not possible to have either our first or second choice of wine "we don't restock our wine at the weekend".
July 22, 2013
Rated 3.0 out of 5.0 by Ash8 Poor staff service
This was our first time stay at a Holiday Inn hotel. On arrival the staff member who we encountered at the reception table did not seem to have basic guest welcome mannerism. There was no eye contact & no welcome greetings. In the room there was only one bath towel despite room being booked for 2 people. We later found out the other bath towel was ' hidden ' in one of the bottom drawers. There was no shower cap in the bathroom which we would have expected as standard in a Holiday Inn type hotel. The bedsheet was crumpled and bedding was not tucked properly. The flush in the bathroom was not working properly. So overall, I am sorry to say very poor experience.
July 12, 2013
Rated 2.0 out of 5.0 by laydeep Lackof sevice service
Would not stay here again, receptionist was miserable throughout our 2 night. When asking if we could check out at two as I am priority club member I was told I would have to pay, I had read to her what it said on priority club leaflet in the hotel room which is when she had decided they don't have any rooms which obviously was a lie. Attitude wasn't great, she wasn't welcoming when we checked in nor when we checked out, found staff to be grumpy. We had stayed at Holiday Inn Bexley in April all staff were very friendly and vibrant which made it a pleasant stay we had the complete opposite experience with Holiday Inn Elstree.
July 6, 2013
Rated 5.0 out of 5.0 lovely and clean
really nice hotel great location and spacious, swimming pool areal bonus.
July 4, 2013
Rated 2.0 out of 5.0 by Pampam Not thrilled...
I stayed in an executive room and was disappointed with the room and the Cadbury"complementary" bar of chocolate...nothing special,very average,noisy room . Food was Ok so was breakfast.i did enjoy the spa not overcrowded.
July 4, 2013
Rated 5.0 out of 5.0 by NotJohnnyB Excellent hotel and good value
We always enjoy staying at this hotel when visiting London. The rooms are spacious and well furnished. One little fault is that the heating is turned off during the summer and we were there during a cold weekend with no means of warming the room.
All the staff are very helpful and Nicolas on reception always looks after us very well
July 1, 2013
Rated 5.0 out of 5.0 by Traveller360 Clean and friendly with great service.
After staying at this hotel on many occasisons I know feel qualified to write a review. Each time I stay the staff are very friendly and will do what they can to help. The food is very good with a great choice and is reasonably priced.There is a wide option avilable at breakfast and always topped up with fresh cooked items.The pool is clean and good to relax in after a long day. The hotel is bright and airy and always clean. The hotel is situated just off the M25 and is easy to get to. I will be staying again!
June 26, 2013
Rated 5.0 out of 5.0 by Tanya1980 Couldn't have been better
I emailed the hotel prior to our stay to check if we could store two bikes safely as we were doing a charity bike ride at night around London - I was emailed back straight away and told this was no problem at all; this was hugely appreciated, three other hotels had told us they wouldn't accommodate the bikes.
The hotel was easy to find, located ideally for where we needed to be and was very nice inside - clean, spacious and quiet.
The staff were great for the 2 days we stayed and the room service was very good.
We would definitely recommend this hotel.
Thanks again to the very patient staff who were penned in their office by our bikes!
June 15, 2013
Rated 5.0 out of 5.0 by Benjie ONCE AGAIN YOU DIDN;T LET US DOWN
WE HAVE BEEN STAYING AT THIS HOTEL FOR MANY YEARS AS WE COME DOWN TO LONDON EVERY SIX WEEKS TO SEE OUR FAMILY .
WE ARE TREATED LIKE FAMILY BY ALL THE STAFF WHO GIVE US THE WARMEST OF WELCOMES. WE ARE EVEN ON KISSING TERMS WITH SOME OF THEM.
VALUE FOR MONEY IT IS UNBEATABLE.
IF WE HAVE ANY COMPLAINT AT ALL, IT IS WITH THE BATHROOM, COME ON GUYS , IT NEEDS UPGRADING;;;;
June 15, 2013
Rated 4.0 out of 5.0 by Trueblue13 Comfortable and affordable
I spent two nights here recently and would recommend it to anyone. The rooms were clean and very quiet, considering its proximity to busy roads. The drinks in the bar were reasonable, which makes a change from most hotels, and the food on offer was very good. The staff were all very helpful and friendly, especially in the restaurant. Links into Central London very good with cheap parking at the railway station. Would definitely stay again.
May 30, 2013
Rated 5.0 out of 5.0 by Unhappy2 Great stay, Great staff
The staff make the difference, first class all round. We had a function, so a few friends and family stayed as well. Could not fault all, from planning the function, to staff on the night. We will definitely use again.
May 24, 2013
Rated 5.0 out of 5.0 by NuNu61 Fit for purpose " a relaxing place to stay" excellent VFM
Will use this comfortable,clean hotel time and time again.Perfect for visiting relatives in Barnett.
A nice central spot ideally located for M1 etc.
The steam room, sauna and jacuzzi add that extra little edge if you want to relax in between adventures.
May 21, 2013
Rated 1.0 out of 5.0 by joannainlondon room had been used and not checked
Usually Holiday Inn is a good experience -- good value and decent rooms. I have used it throughout Europe.
Someone had used our room and it had not been checked afterwoods. They left things, and soap and towels had been opened. I told reception when we checked out and they said the manager would contact me. No contact, so here we are.
There was also a loud and pumping disco under our windows until midnight.
Generally run down (a bit mouldy in the bathroom) and I did not feel looked after.
May 17, 2013
Rated 4.0 out of 5.0 by HamHam Pretty good, but not as nice as the last Holiday Inn!
Front desk was very friendly.
Breakfast staff were not.
Breakfast cost different depending on which till you went to!
Room was average, but a lot of the fittings were wonky and I went round and straightened them all up. Only took a few minutes.
Bathroom was nice.
Pool was nice but a tad small.
Like it says in the title, we stayed at a different Holiday Inn a while before and this one was not quite as good.
Still probably better than other hotels around though!
Would still recommend, but a few small improvements could make a big difference!
Dinosaur Golf directly opposite!
May 13, 2013
Rated 4.0 out of 5.0 by shropshirelass13 Comfortable stay !!!!
Room spacious, comfortable & very clean. Hotel is well located, has easy parking & good facilities.
Staff very polite & helpful, especially in dining room. 2 course dinner with glass of wine at £29.99. for 2 people represents excellent value & food is good quality for the price paid, breakfast looked fresh even though it was a buffet & more than adequate.
My husband & I booked disabled room which had excellent accessibility, bathroom very spacious but one big problem is that shower is over the bath, not good when you can't get into bath. Also we wanted to stay an extra night but the room had already been allocated not because it was need by someone disabled but because it sleeps 3 people & we were told that was the case with all the accessible rooms forthat night, hence we were unable to stay the extra night.
However in general we liked the hotel, would definitely stay again & would recommend to others.
May 9, 2013
Rated 4.0 out of 5.0 by Grahame53 stay near London
Easy to find - easy to park - Had a good breakfast but was not tempted to take dinner (free small glass of wine!!!!!) no way bottle for two diners yes) Breakfast service was poor (machine coffee - NO NO NO !!! )
April 20, 2013
Rated 4.0 out of 5.0 by monica16 monique
room comfortable and both room and bathroom spotless. pity about the peeling wallpaper behind the headboard it looked as though it had had the attention of a previous occupant/
staff very attentive and food very good.
April 19, 2013