Rated 4.0 out of 5 by 319
Rated 4.0 out of 5.0 by Clive8479 Convenient location and good comfortable facilities
Staff are responsive to needs and willing to listen. Decorations within guest rooms appera a little tired and not as modern as some other Holiday Inns. It is ideally located for Borehamwood shops and close to motorway connections
November 20, 2015
Rated 4.0 out of 5.0 by tony 23ee Food only ok
The food can be a bit bland but is edible, the service can be a bit slow when busy but the staff do try, Hotel could do with a freshen up in the rooms, the internet could be a bit quicker and the Freeview tv is limited
November 20, 2015
Rated 4.0 out of 5.0 by Benjie Lovely staff, so helpful, and so welcoming
We have stayed in this hotel at least 100 times over the twenty odd years since our children moved to London.
In these days it was called THE ELSTREE MOAT HOUSE HOTEL.
Regrettably the only complaint we have, is the fact that the hotel requires major renovation now.
In our room this time we had to point out various articles of ironmongery were missing or broken.
I don't think one penny has been spent in upgrading or renovation since the hotel was built......Great shame:
November 18, 2015
Rated 3.0 out of 5.0 by Jersey Traveller Great staff doing their best
I stayed the hotel for 3 nights whilst attending a course being held at your hotel by an external provider within the hotel. On a whole the staff were all extremely friendly and the service was good however, there were a great many areas improvements that could be made.
On arrival I was allocated one room, the next morning I had to re-pack and return to reception after an extremely sleepless night to asked to be moved. When I approached reception regarding this matter, I was quickly moved to another room for my following 2 nights stay.
The bedrooms are a little dated and with some maintenance issues such as the bath plug was broken and some floorboards where lifting and the floor was dusty. The meeting rooms again are extremely dated, with very little heat control and not blackout blinds.
The food was rather old fashioned pub grub by today's standards. Overall reasonable but hit and miss from one day to the next with, the same dish being prepared and presented completely differently even the ingredients where different.
November 16, 2015
Rated 5.0 out of 5.0 by kindib great service and lovely hotel
great service and information at reception and generally a lovely clean hotel
enjoyed our stay
November 11, 2015
Rated 5.0 out of 5.0 by wan wan great hotel and stay
would definitely come back to this hotel good nights sleep and friendly staff.
November 4, 2015
Rated 4.0 out of 5.0 by stpim Staff
overall hotel is good / excellent although major anoyance is the door closers particularly customers who just let the door close
November 3, 2015
Rated 4.0 out of 5.0 by JCsp4 Very attentive and helpful staff
I would be happy to recommend this hotel to anyone looking for accommodation in this area. Food was good and the staff were extremely helpful.
October 30, 2015