Rated 3.9 out of 5 by 115
Rated 4.0 out of 5.0 by MakemMal Relaxing stay but check your bill carefully
Have stayed here several times. Room, restaurant and atmosphere always good.
However, on this visit we had dinner, bed and breakfast rate but the receptionist did not know how much the meal allowance was in the pacakage. When checking out the cost of the meal had been charged in addition to the DBB rate. A different receptionist did not understand that the dinner was included and even asked us for proof that dinner was included in the DBB rate. He eventually, after much discussion, referred it to another member of staff who sorted out the problem. Staff training is obviously needed.
November 19, 2012
Rated 4.0 out of 5.0 by helen32 Very welcoming
Will return, looking forward to using the leisure facilities.
November 10, 2012
Rated 3.0 out of 5.0 by driving0000 room
very noisey, kept awake all night long, maybe a bad room, would not stay in that room again,
November 2, 2012
Rated 4.0 out of 5.0 by Deafmel Good but ....
Hotel very good but disappointed that they have ceased providing captions on TV. I felt they were discriminating against Deaf people by withdrawing captions on TV. Apart from this, the hotel was very good and comfortable.
October 27, 2012
Rated 2.0 out of 5.0 by Albatros037 Excellent value for money
We found the hotel and facilities to be very good. However the room which we had been allocated had an adjoining door.
This became a problem around one o'clock in the morning when the guests next door arrived in their room. They were not excessively noisy, however due to the adjoining door it was as if they were in the same room. Eventually I had to phone reception and request ear plugs.
Not what I expected from a hotel room which was booked to enable a good nights' sleep !
I would book again but request a room without the adjoining door.
October 19, 2012
Rated 2.0 out of 5.0 by naftaf13 Not one of my more memorable trips
I am a frequent traveller and use this hotel often, as it convenient for my work in the area. However this was not one of my better trips. Arrived late (9:30pm) after a long drive, given room 163? This room was next to the aircon units for the hotel, the noise was ridiculous (and the walls vibrate). Back to reception and allocated another room on 2nd floor - switched on TV to unwind, didnt work!! Back to reception allocated 3rd room which was ok.
During my stay my key card failed, this has happned on every trip to this hotel at least once. Its minor but really annoying. Dont have the problem anywhere else.
Food is ok, but RS choice is ok if you like everything with chips.
Failed to get any form of recognition for my Priority club status (platinum)
October 4, 2012
Rated 5.0 out of 5.0 by Suzan Nice place
I like this place, from the bar that seems to be open all night, to the comfortable rooms, and the great location that makes it easy to get where you want to be.
Staff were all extremely friendly and helpful. the weekends it gets kind of noise with all the weddings they seem to host and kids running up and down the halls, but at least its quiet during the week!
October 3, 2012
Rated 4.0 out of 5.0 by David007 Excellent Reception and friendly staff
Arrived at around 19.00 hours to find the hotel surrounded by groups of guests attending two weddings, we feared the worst!
However the guy on reception was very efficient and quickly handed over the keys and completed the formalities in record time.
The room was clean, well equipped and after a "freshen up" we went down to dinner. Service was prompt, polite but friendly and the steaks both cooked to our preferences. All in all a good reasonably priced meal.
The only downside was that our room was quite warm, so we left the window open when we went to bed. We were woken by a block of air con units which sprang into action at around 06.00 on Sunday morning! The moral is to look outside while it's still daylight.
Breakfast buffet was fresh with a wide selection and again good value. Yes we will stay again next year, but check that we are not near the air con plant. ----and no, we weren't disturbed by the wedding guests!
September 22, 2012
Rated 5.0 out of 5.0 by Benjie home from homeWe
We have been staying at this hotel for many years, and at least 4 to 5 times per year. The staff welcome us like old family, and we always have the same room No. 258.
The Scottish manager is a gem, so friendly and obliging.
What more can I say, we just love this hotel.
September 15, 2012
Rated 2.0 out of 5.0 by Piar Room had must smell - bar staff unfriendly
Being a platinum member, we were not offered ANY platinum services. A late checkout was refused!
The senior lady in the bar had poor attitude, would not want to be served by her again.
The first room we were offered had a horrible musty smell. Carpet was filthy and unacceptable. The second room had a peculiar smell as well, we had to put up with it.
Nice gym, but swimmipool too small, half of it too deep, other half too shallow... no happy medium.
September 14, 2012
Rated 5.0 out of 5.0 by brats weekend away
another great stay AT YOUR HOTEL WILL BE BACK AGAIN SOON
August 31, 2012
Rated 4.0 out of 5.0 by NafTaff13 Comfortable room
I have stopped at this hotel at lot over the past 4 months - it is one of our only corporate recommendations for the location. The rooms are comfortable, but not consistent in quality, but corridor noise (fire doors) has woken me on more than one occassion.
The restuarant staff are friendly but service can be slow even when there are not many people in the restuarant. Restuarant menu has been revamped and its a good, if not overly exciting, improvement. Asking for something slightly different on the menu is like your asking for the something exceptional.
The front desk are good depending on who it is (some not so good). Overall attention to detail sadly lacking - and that is what turns ok service it great service. Room upgrades never available for my priority club level - and rarely offered any form of compensation for this (i.e.free drink). Free wifi for Platinium would be good.
It is value for money (my corporate rate) but this is hotel that could elevate its self by better attention to detail and service.
July 26, 2012
Rated 4.0 out of 5.0 by Barbara22 Check check-out time!
Good location and really comfy room and stay. Although room information says checkout time is 12 noon, hotel staff say it is 11 am. Simple solution, until room info can be changed, would be to put notice on reception desk. However, stayed again 3 nights after first stay and nothing had been done. The only problem with an otherwise enjoyable stay.
July 22, 2012
Rated 1.0 out of 5.0 by Maddox Poor quality rooms, ignorant staff
Clearly not an IHG hotel but a franchise. Disgusting, not what I expect from an IHG hotel. The rooms were in very poor condition, the walls were stained all over, the bathroom windows and surrounding area were covered in mould. The wallpaper throughout was pealing.
Staff at reception not helpful, didn’t say thank you, didn’t ask me how my stay was were rude and dismissive in assisting in providing exit tokens needed to leave car park.
No chance will I stay here again. It also makes me think twice about using any franchise IHG hotels as clearly they do not wish adopt the same standards as IHG.
July 17, 2012
Rated 5.0 out of 5.0 by Doggo Service
owing to starting work early I was unable to access breakfast, the night porter wanted to charge me £3.00 for a take away cup of tea, surely this is my breakfast
July 10, 2012
Rated 4.0 out of 5.0 by carolb great spa included in price
I would recommend this hotel for the price we paid as it was clean comfortable and included the use of the spa pool, sauna, steam room and jacuzzi. The major downside was trying to find the hotel in the dark late at night which was difficult and i definately wouldnt recommend it for anyone not familiar with the area - to make matters worse when we found the hotel we could not find the entrance as the barrier made it look as if you couldnt enter and we went around the other side only to find ourselves on a one-way major road going in the wrong direction! When we finally made it back we realised that in fact if you drive closer to the barrier it does open which was so frustrating! The entrance is very poorly signed as is the reception.
July 10, 2012
Rated 4.0 out of 5.0 by AJH1 London-Elstree M25, Jct.23
I find the staff very helpful. I have visited this hotel on a number of occasions.
The only thing that lets it down is the number of channels and the selction in your room.
Otherwise it a great base to work from.
July 10, 2012