Rated 4.0 out of 5 by 195
Rated 4.0 out of 5.0 by Unhappy2 another good stay
Use this hotel regularly, would recommend it if you are in the area, rooms do need a little updating, but staff, especially the function and bar, are first class.
December 18, 2014
Rated 3.0 out of 5.0 by cghow21 Check if there are parties going on
We couldn't fault the facilities of the hotel. The room was nice and clean, the bed was comfortable, the temperature in the room was good on a really cold night.
Our big gripe was being upgraded to an Executive Room only to find out that room was right over the bar/lounge and they were having some kind of party and the music, particularly the bass, was pretty loud in our room. When I called to reception at 11:30p, I was told the music would continue at that level until 2a and it wouldn't be turned down. I would expect this maybe in central London but not out in Elstree at a business hotel. Luckily it stopped at 1am instead of 2am but being annoyed at not being able to sleep had taken hold by then.
The reception desk did compensate us with points when we left and was more understanding than whoever was on the night before but this feels like a poor management decision ruining a stay rather than any fault of the facilities of the hotel.
December 17, 2014
Rated 1.0 out of 5.0 by BJPvdB With such an entry, nothing positive will come out
Guy at front desk was a disaster. Unfriendly and unkind. Place looks old-fashioned.
Breakfast is simple and not very tastefull
December 16, 2014