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Rated 3.9 out of 5 by 670 reviewers.
Rated 5.0 out of 5.0 by Excellent Good location, wonderful breakfast, nice travel suggestion provider from consultant service July 26, 2014
Rated 4.0 out of 5.0 by Holiday Inn Kensington The location of this Holiday Inn is perfect, right in the ritzy part of town and a good neighborhood, but also right next to the tube and the buses, so you can get anywhere in London! The staff are extremely friendly and helpful! July 26, 2014
Rated 3.0 out of 5.0 by good location vs small rooms odd won't let us use minifridge good location. bus stop right in front (or the back) the front is tucked on the opposite side of the main street. 2 min walk to gloucester tube station where banks and a no. of eateries are. odd thing there was a mini fridge and we were told by reception we couldn't use it. the concierge was very helpful in providing us with a car service back to the airport. rooms small for twin rooms, really tight. --> house keeping was a bit lacking. there were some stray hairs on newly provided bath towels, and sometimes missing face towels. airconditioning was nice and cold. if you won't be spending so much time in your room, its good location, however the room size could use a 10% increase. it's quite packed. and myself and my travel companion are under size 8 and petite in height and we found it tight. July 25, 2014
Rated 3.0 out of 5.0 by Uncomfortable beds, But Great Service Down side. Beds were uncomfortable and pillows were too soft for my like in. The bath rooms really needs an up grade, still the same as 10 years back. The sound proof of each room was terrible. Up side. Staff were very friendly, Good lobby entrance, Location brilliant, Good atmosphere, very clean hotel. July 24, 2014
Rated 4.0 out of 5.0 by Great hotel Great hotel, great location. We would recommend xxxx July 23, 2014
Rated 4.0 out of 5.0 by Accomodation toilet bath is small. Otherwise the rest is good. Keep up the good work July 21, 2014
Rated 1.0 out of 5.0 Lousy Customer Service and follow-up When I arrived I asked for my second night to be considered at my company rate. While I was told that someone would get back to me no one did. When I went to my room the key card would not work. I went down to check and was told don't keep near my mobile phone. I have traveled extensively to already know not to do this! Upon returning to my room I had the same problem. Again I went downstairs and was told to not keep near my mobile phone. Finally I got in my room. Next morning, no update on room price and no information for the morning person to follow-up. However they also said they would investigate. Go out for my days business. Return to a no-update or any information situation again! Go to my room. Keycard again fails. Go back down to reception to now high light this is the 3rd time and that I now demand a change in room rate. Room rate point noted. Do not keep keycard near your mobile phone point made to me again. But this time a member of staff came with me. They also have problem getting in room and determine it is the battery in the door lock !!! What little power there is in the battery means the door eventually opens. I say please fix the battery for who is ever next and that I will not need it again as I will be leaving in the morning. I reiterated the problems I had had and asked for a room rate change in line with those issues. Next morning check out and again ask what has happened about room rate change. Nothing. No information. I say please find out and send me invoice when you do. This was agreed to be done. No information is forth coming except when I see the debit on my credit card. I give up!! I then have to phone for phone for an invoice. Which to be fair I got from the very helpful gentleman in accounts. The end. July 21, 2014
Rated 3.0 out of 5.0 by Soft pillow and charge to access lounge The check in take some time as line up. Stuff not sufficient. Pillow soft though marked firm. Charge 29 pound to access the lounge no matter membership level. Lots of radio antennas around the hotel or on the roof feel like sleeping inside a Microwave stove. July 21, 2014
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