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Rated 4.0 out of 5 by 1155 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed, great location and service. Overall experience is very good from the moment we stepped in. A very cheerful lady at the reception handled our booking. We were not given our preferred floor, however, being on the third floor is quite convenient to go down by stairs to the the first floor restaurant in the morning. It is a very big hotel with over 900 rooms, so the lifts are very busy. Breakfast layout is very good for us, can't complain. July 31, 2015
Rated 3.0 out of 5.0 by Platinum pros ? You would expect a little bit of priority and flexability for a frequent guest at this Hotel. Didn't recive an upgraded room ? got Amenities just for the first day. .! Got promotion free drink , only when mentioned was the snack added ? And to end I had to depart 1 day early - but for this I was charged 50 pounds. ? The Pros of being a Platinum member should at least be on the flexability for booking/reservations/cancelations/changes, in the business world this is a way of life. July 29, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Excellent hotel - very conveniently located next to Gloucester Road Tube stop. Only one suggestion - install an esculator to first floor restaurant. Elevators very overloaded in morning with people making short trips between ground and 1st floor. July 27, 2015
Rated 4.0 out of 5.0 by Great location and comfortable bed Good location and comfortable safe and clean accommodation July 26, 2015
Rated 4.0 out of 5.0 by Great location Public transportation was close and convenient. Staff tried very hard to be helpful.. Business lounge was wonderful. Conceiage was helpful with tours and cars to the airport . July 25, 2015
Rated 5.0 out of 5.0 by ロケーションは良い 駅、スーパー、パブ、レストラン 全て徒歩数分以内と非常にフットワークの良い場所にあ���ます。 部屋も清潔で、明るく、快適にすごせました。 July 23, 2015
Rated 5.0 out of 5.0 by Kensington The staff was great, the experience was tops and beyond my expectations, and beyond what I read on the internet. I took the chance and was happy about the quality of the hotel and the friendliness of the staff. The second stay at the hotel was better than the first stay as the room was better, but overall everything was great. I will recommend this hotel to my friends and relatives. July 22, 2015
Rated 5.0 out of 5.0 by Location, location, location Excellent location. 2 minutes walk from Tube station. 5 minutes walk from Natural and History Museum. 7 minutes walk to Hyde Park and 10 minutes walk to Kensington High Street. July 22, 2015
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