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Rated 4.0 out of 5 by 897 reviewers.
Rated 5.0 out of 5.0 by Great Hotel My partner and I stayed for four nights in February and paid for the upgrade which was worth every penny. Our room had really comfortable beds a huge TV, better than the one we have at home, and was very quiet which we had worried about being on a major road. The staff were very helpful and the business lounge was a real bonus. We had breakfast there for three days and called in every day for a drink and canapés before dinner. It was quiet, relaxing and had everything we needed to make us feel cared for. We liked that the hotel was busy with a mix of business travellers, tourists and conference members. The location so close to Gloucester Tube station was one of the reasons we chose this hotel and proved ideal. The areas felt very safe even when we returned late at night. We will certainly be returning and would recommend this hotel to anyone. February 26, 2014
Rated 5.0 out of 5.0 by Nice location and great hotel I have stopped on a number of occasions - staff are always friendly and courteous. February 26, 2014
Rated 5.0 out of 5.0 by Just loved this hotel The Holiday Kennsington -Forum was the perfect hotel in terms of convenience, cleanliness, comfort, staff hospitality. The tube station is at the corner as well as a supermarket. Ask for a room with a mini-fridge .Our room faced the front of the building which was very quiet. The bed was super comfortable. The staff was very pleasant and helpful. If you don't have a safe in the room, the front desk will provide you with one free of charge at the reception area. The room was always perfectly cleaned by house keeping. The lobby is very nice. The area is absolutely beautiful and close to all the major attractions (by tube). I truly loved my stay. February 25, 2014
Rated 5.0 out of 5.0 by Excellent stay and amazing value My stay exceeded expectations. The room was very comfortable though I didn't spend a lot of time in it. The value was amazing. I would certainly strongly recommend this hotel. February 25, 2014
Rated 4.0 out of 5.0 by Excellent From stepping in I was made to feel welcome as an UHH member. Early check in with a room on the top floor with amazing views. Even being offered a late checkout.... I will be coming back to stay at this hotel again as very impressed. February 24, 2014
Rated 4.0 out of 5.0 by Recent stay we enjoyed our stay staff from reception were very efficient, but the room cleaning staff bit slow, the location of hotel is ideal every thing is just few minutes away. I would like to come again. February 22, 2014
Rated 5.0 out of 5.0 by Good location; great service Hotel location is near restaurants, grocery stores, tube stop, bank, pharmacy ........ can't beat it. In-house restaurant has great food and attentive staff. Concierge desk can't be beat for knowledge and service. I love being able to get additional pillows. February 21, 2014
Rated 5.0 out of 5.0 by Excellent stay, location and customer service We were two couples enjoying a weekend break. the rooms were of a high standard and ready for our early arrival. Customer service from reception staff was excellent. A little hiccup from concierge regarding printing of an email but quickly resolved by the receptionist. We had an excellent view from our room on 27the floor. We didn't have breakfast at the hotel as we were out very early each day. The location of the hotel was a real plus with bars restaurants and shops nearby. The tube station was only a two minute walk as was local museums. We would recommend this hotel and will be returning very soon. February 20, 2014
Rated 4.0 out of 5.0 by Great location and very good service I enjoyed very much my last stay at the hotel. I returned here after 4 years and it only got better. February 15, 2014
Rated 4.0 out of 5.0 Nice hotel handy for many attractions We found this hotel friendly and very clean. It was more convienently located than we had expected. Close to the tube to take you into town on the Picadily line. Parking a little expensive and charging for the internet a bit much. Having said that : We would recommend. February 14, 2014
Rated 4.0 out of 5.0 朝铁路的那边房间较吵,wifi太贵 朝铁路的那边房间较吵,wifi太贵。目前大部分酒店都提供免费wifi的前提下,该酒店还要收取费用且偏高,不应该!其他都还行 February 14, 2014
Rated 5.0 out of 5.0 by good clean comfortable very nice hotel, friendly efficient staff, great location February 12, 2014
Rated 5.0 out of 5.0 by Great room and great view I really enjoyed my stay at this friendly hotel which has a happy atmosphere. I was lucky enough to be in the king suite and I could not fault anything, it was really comfortable, very clean, and everything there that was needed. The view was great, and the hotel itself is in a good location for the V and A, National History Museum and of course Harrods. The reception staff member was very pleasant and helpful. It was really good value for money. February 11, 2014
Rated 5.0 out of 5.0 by Excellent service again Warm welcome and front desk staff always asking "is there anything I can for you?" February 11, 2014
Rated 5.0 out of 5.0 by Always my choice in London Very professional and friendly staff combined with a great location. All the facilities you would want, plenty of choice for restaurants and bars, very close to underground stop. And did I mention the great people? While the rooms may feel small and dated compared to other countries, they really are well above average for London. Always my choice to stay in London. February 10, 2014
Rated 3.0 out of 5.0 by excellent staff Marcella is exceptional.... she goes out of her way to make sure that all guests are happy February 9, 2014
Rated 5.0 out of 5.0 by Really impressed Recognised as platinum Member - upgraded to executive room and usual extras. Quiet and comfortable room and really good value for Central London. Staff friendly and helpful. February 9, 2014
Rated 5.0 out of 5.0 by Comfortable and friendly Everything was perfect. I spent an excellent weekend not far from the town center with a very easy tube access. The staff was friendly, efficient and contributed to the overall quality. February 9, 2014
Rated 5.0 out of 5.0 by Staff service is excellent I am always greeted with courtesy, a warm welcome and treated exceptionally well for any request I have. February 9, 2014
Rated 5.0 out of 5.0 by Nice Hotel We only had 1 night in this hotel, but would have been happier to stay longer. The only comment we have is that internet costs are high whereas nearly all hotels now have free internet. If not in rooms then certainly in main areas. February 7, 2014
Rated 4.0 out of 5.0 by Good facilities First visit to this Hotel which was ideally situated for the few days we were in London. Staff were very helpful and the room was clean and comfortable although the Bathroom was a little on the compact size. Because of the nature of our visit the only meals taken in the Hotel were breakfasts which were very good. Will certainly stay here again. February 6, 2014
Rated 5.0 out of 5.0 by Alan the Concierge Stay at the Holiday Inn a few times each year......and every time Alan the Concierge is the best.....even though there was a tube strike....we got to our show on the bus that Alan told us to go on. February 5, 2014
Rated 4.0 out of 5.0 by Great location Stayed for 1 night whilst attending a football match in London and a days sightseeing the following day, excellent location near gloucester rd tube station.Room was spotless,bathroom good shower power and temperature spot on.Check in was flawless,overall a good experience at this hotel and would definitely recommend. February 5, 2014
Rated 4.0 out of 5.0 by Great front of house staff and good location My wife and I were spending a few days in London to visit museums and theatre. This hotel was ideally situated for us. The FOH staff were all excellent. The room (an accessible one for my wife) was clean and comfortable. We were surprised at the good quality of the food served in the Concordia restaurant - better than we have experienced in many other "in hotel" restaurants. We enjoyed our stay and will return. February 5, 2014
Rated 4.0 out of 5.0 by 4* way...What comfort? Walked in the room, it was cold. Temperature control available on the wall so I turned up the temperature and put the fan on max (only two settings). Next morning, no improvement and desk and everything feels cold. Called reception. They said they would call maintenance to turn up the heating because the control on the wall doesn't actually control the heating/cooling! Few minutes later, the heating bursts into life. The temperature has been set, according to the control on the wall, at 32° C!!! Went to reception and asked why have a control if it doesn't work? All rooms are heated to same temperature was the reply. I asked that the manager contact me to explain this completely unacceptable situation. He didn't bother to call. That is not a 4* hotel and the manager's service was not even 2*. Food ok, service is shoddy. Got one cup of coffee at breakfast and had to call for the next one after my cup was empty for some time...two mornings running!! Pub is a nice environment, worth a visit if you are there...and warmer than the rooms... February 4, 2014
Rated 5.0 out of 5.0 by Fantastic comfortable stay We stayed with our daughter and two grandsons who are 8 & 9. The meals we had in the restaurant were excellent. The wine very good and the service second to none. The lasagne was as tasty as I have ever had. Thank you to all of the staff and we shall hopefully stay again. We would fully recommend this to anyone. February 4, 2014
Rated 4.0 out of 5.0 by Good staff reaction to be stuck in faulty lift Being stuck in a lift on the 27th floor is not ideal, however the staff's reaction was both swift and effective. Recognising the inconvenience at check out could help though as the staff were visibly unaware. Rooms good however more of a HI Express standard rather than HI February 3, 2014
Rated 3.0 out of 5.0 by Niggles The lift wouldn't stop at my floor so had to go to a near one and walk - once I had found the stairs. My bedroom door was wide open when first arriving! Despite being a gold member and entitled to free WiFi all the options req'd a minimum of £5 - complained and they couldn't seem to fix although did offer to repay if I had selected this. February 2, 2014
Rated 4.0 out of 5.0 by My stay during WTM Excellent location, very good breakfast, staff very professional, non-smoking room provided, I recommend. February 1, 2014
Rated 4.0 out of 5.0 by Excellent reception & breakfast service As a regular guest at Holiday Inn I have had good and bad experiences but this was one of the best. Other hotels should visit this Hotel to see how to greet guests and provide an excellent breakfast service despite the number of guests. Only downside was that the furniture in the room was poorly laid out January 30, 2014
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