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Rated 4.0 out of 5 by 940 reviewers.
Rated 1.0 out of 5.0 by Hopefully an exception this stay! I have stayed at this Holiday Inn several times. Overall I have been very happy with my experience, even placing very positive reviews on several travel review sites. I have been a strong advocate for this particular hotel to friends and business associates. However on my last stay, several things went wrong and I was disappointed at how the hotel handled the situation. First I was told that I would not have any water in my room from 10am to 4pm on one of the days during my stay. I did not have a problem with this. What I did not realize was that workmen would be entering my room regularly during the day to replace the plumbing in my bathroom. Not exactly a conducive environment for me to work or take business calls. Second, the internet was not working. I had paid for the premium access, not the free slow speed access offered to frequent guests. After spending over an hour with the hotel operator and their outsourced IT help, they were able to get me intermittent access to the internet the following day but blocked access to my corporate VPN. I was working from the hotel for 2 of the 3 days there, and was not able to access my office. Third, and most disappointing was the response from the front desk. I challenged the full charge for the internet, and requested some prorated charge since I did not have access for part of my stay, and could not access my corporate VPN for the full stay. He first declined since I did eventually get internet access. After some debate, I finally got him to credit the full charge for the internet. What I should have got was also a credit for 1 nights stay, since I had to share my room with their workmen for a day. Maybe a better approach would be to shut down a room while the hotel is working on its renovation. An apology would also have been appreciated. Overall, this was not a pleasant stay. However in my many stays here, this has been the only negative experience. I am sure this is any exception to an otherwise very positive experience with this hotel. January 25, 2015
Rated 4.0 out of 5.0 by weekend break my wife and i enjoyed a marvelous weekend here and wouldn't hesitate to return January 25, 2015
Rated 4.0 out of 5.0 by Ideal for family vacation Affordable, good location, accessible, efficient staff January 23, 2015
Rated 5.0 out of 5.0 by 2 nights of bliss!! Stayed over a weekend, staff were exceptionally nice, no falseness at all. Naomi on reception really helpful. Hotel well placed 1 min walk to Glouster road tube, which is a straight journey from St Pancras. Plenty of eateries within walking distance and a handy Tesco and Waitrose. Absolutely ideal for visits to the museums and Royal Albert Hall. After a hearty breakfast you can walk the 30 mins passed Hyde Park and Harrods and on to Oxford street etc. Overall an excellent stay. Thank you! January 22, 2015
Rated 5.0 out of 5.0 by great hotel Although the hotel does show some age it is still a great place to stay. The location is outstanding and some of the room views are the best in London. The thing that really makes this a good stay is the staff, they are all excellent! January 20, 2015
Rated 4.0 out of 5.0 by Good service all round This is a big hotel and I found it to be very well run. With so many rooms there is a risk that guest numbers become too much to cope with. I didn't find this at all. No long queues at reception or breakfast. Handy location for central London I will stay again whe next in London January 20, 2015
Rated 5.0 out of 5.0 by Good overall experience. Had a pleasant check in with Bogdan. Room was good and comfortable. Food was of a good standard. Had a not so good time with car parking pay station does not issue receipts. Business users beware. I would be happy to recommend hotel to future travellers. January 20, 2015
Rated 5.0 out of 5.0 by Great Hotel Great Location The hotel staff is excellent and very accommodating. If there is any issues with your room they fix it immediately. The rooms and lobby are very clean. I would highly recommend this hotel. January 19, 2015
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