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Rated 3.9 out of 5 by 847 reviewers.
Rated 3.0 out of 5.0 by my usual london hotel fell short a bit I'm an IHG Platinum member and usually stay at IHG hotels and at this one when I visit London. This hotel is across the street from the tube station on the Padington line from Heathrow, but no one or their website alerted us that the station was closed - thus we had to lug our luggage up stairs then more than a mile - not updating the IHG website to this issue is lazy then, 98% of the time I get access to the executive lounge, I asked twice this time and no way access . otherwise it's a very good hotel in a good London location, but I'm going to shop around for better platinum member service. September 14, 2014
Rated 4.0 out of 5.0 by Room and bathroom small The room and bathroom were a bit small although they were very well cleaned daily and sheets/towels were really in excellent shape. Thought the restriction of only 2 devices for wifi not adequate as these days spouses each have a smart phone as well as an ipad or laptop.Maybe increased to 3 would be more helpful. September 12, 2014
Rated 5.0 out of 5.0 Anniversary getaway We had decided to attend a promenade concert in the Royal Albert Hall to commemorate our first date thirty years earlier. The hotel chosen was ideally placed for this purpose and also for visiting the museums in the area. September 12, 2014
Rated 4.0 out of 5.0 by Good breakfast great views Excellent welcome, comfortable quiet room , good breakfast, very convenient location friendly staff and I'll certainly stay there again. September 11, 2014
Rated 4.0 out of 5.0 by Good localization and good services The hotel is well located, next to it has a metro station, several shops around you. Has a well-trained service staff that do an excellent job. The breakfast could be better in the variety of fruits, and the quality of food in general. The comfort level of the rooms is good and the quality of sleep is great. September 11, 2014
Rated 5.0 out of 5.0 by Great location Hotel is in a great location and is well priced. The amenities are excellent and the staff very professional. Highly recommended. September 10, 2014
Rated 1.0 out of 5.0 by Disappointing Arrived to be confronted with a large queue for check in, as a platinum member there was no priority check in and no recognition from the desk staff. Rooms were not ready so the whole check in process took over 30 mins. The room had the smallest executive bathroom I have stayed in and a view of a roof. Pretty noisy throughout the stay. Check out again took an age agin no priority check out. All in all questioned why I bothered being a member with no recognition and with plenty of other IHG hotels I won't be using or recommending the hotel. September 10, 2014
Rated 4.0 out of 5.0 by Nice hotel Enjoyed a nice night there after catching the red eye to Heathrow. The room was clean, quiet and comfortable. Nice pubs in the area and a short walk to Kensington Palace. Very helpful staff. September 8, 2014
Rated 3.0 out of 5.0 by Not what expected No priority check in on arrival and just told they were to busy? Not what a Platinum Elite member wants to hear, waited an age to get checked in, the whole process was not very good especially as the rooms were not available after the stated check in time. Just appeared the staff could not care less if you were a member or not and I questioned the point of even being a member if there is no recognition especially when I use the hotels regularly. The Executive Room must have had the smallest bathroom of any HI I have stayed in, pretty noisy as well lucky it was just one night. Breakfast was good but the service for tea and coffee was shambolic. Check out just as bad again no priority no explanation and a take it or leave it attitude of the desk staff. All in all not what I expect from HI and I won't be using again there are other hotels in the chain that are far better and try harder. September 7, 2014
Rated 5.0 out of 5.0 by Restaurant You are in need of a cafe to be open from 6:00 a.m. to at least 6:00 p.m. every day. Your staff was very helpful. Directions to get a taxi were not very clear...attendents there were too busy. September 7, 2014
Rated 3.0 out of 5.0 by Tiny bathroom with no water pressure Although I understand that you do not get much for your money in London this stay was disappointing. Having upgraded to an Executive Suite I was confronted with the smallest hotel room I have ever stayed in but with an armchair and small table tucked into one corner. The bathroom was only big enough for one person at a time and the shower was more akin to a dripping tap, and a cold tap at that! My wife and I will not be staying here again. September 7, 2014
Rated 4.0 out of 5.0 by Convenient location and great service I stay at the hotel for nine days, I found everything are alright, staff are helpful and polite, hotel is big , Location is close to tube station, very convenient, Breakfast is good, except the bathing shower is so Week, the water too small. I think should improve this Facitily then will be great. I will be love to stay with this hotel again. September 6, 2014
Rated 4.0 out of 5.0 by comfortable with great location The hotel is very convenient with the underground , bus station and restaurants is only few meters away. The staff are good and cooperative. The rooms are clean and well maintained. I experienced a little delay at check in . Although the check in at 2:00 PM I was not given the key until 2:15 because my room was not cleaned yet and this made me angry as I arrived early morning with the family after long flight other than every thing was perfect. September 6, 2014
Rated 5.0 out of 5.0 by Excellent My 3rd Holiday Inn stay this year (Paris, Canada and London). Didn't know what to expect in Kensington, but I was really impressed. I had a great view of the city. It wasn't that noisy but I embraced the London sounds! I was very grateful for my complimentary wifi access. I enjoyed my stay--the only regret is that I did not stay longer. September 5, 2014
Rated 2.0 out of 5.0 by Slow internet speeds for platinum members Free internet for platinum members were slow to the point of unusable. The rooms were small and cramped. We were not offered an upgrade at check-in. Late check out was not offered either. The scent in the lobby needs to be dialed down. Transportation was easy as the hotel is very close to a subway station. September 4, 2014
Rated 5.0 out of 5.0 by Excellent breakfast and friendly staff. Perfect location for museums and the Albert Hall. Walking distance to both in safe area at night. Hop on hop off bus stops close by, tickets sold at the hotel. Great way to see London if your time is limited, we only had one full day plus a night at the proms but we managed to see all of London's highlights including a boat ride on the Thames to Greenwich. Hotel concierge was very helpful and friendly. We walked from Paddington Station, through Hyde Park to the hotel, took about 35 mins. I wouldn't hesitate to stay here again. My only grumble would be the poor shower but the great breakfast made up for that. September 4, 2014
Rated 3.0 out of 5.0 by Lovely Hotel but could improve Difficult to rate this hotel based on services and food because I was there specifically for the Caribbean Night. I had heard alot and come with high expectation but left slightly disappointed. Hence, It will be unfair to provide a review on this forum. However, I can provide a comment or two on the hotel itself. Nice and clean, didn't really enjoy my sleep as the bed was not really comfortable. As an IHG Gold member, I was not recognised by your staff at the reception desk, a bit disappointing since this is now a custom I'm used too. The room was a bit tight space wise and your iron was not hot enough to smoothen a shirt. September 3, 2014
Rated 1.0 out of 5.0 by Communication an absolute mess First of all Internet is not free in your hotel. It is many years since i saw taht iun any other hotel. I could get it free if I joined the club which I did. it took Three Days of my stay of four days to make it work which was a disaster for my job. the phone did not function even though I complained about that two times. i had to walk up and down when I wanted to Contact the reception because the elevators did not work. I will NEVER stay in a Holidayinn hotell anymore. even thiis you make difficult. the nickname disappointed was already taken. that is an indication. September 2, 2014
Rated 5.0 out of 5.0 by Wonderful welcome for a disabled visitor It has in the past been difficult to find decent accommodation which offers sufficient facilities for my severely disabled husband. Here we had a spacious room and bathroom with a ceiling hoist which made it possible for us to look after him. The staff were extremely helpful, friendly and disability aware. Everyone seemed very friendly and welcoming. To find somewhere able to accommodate a severely disabled guest in such comfort is a delight. We were able to book the adjoining room for carers and all of us, able and disabled had a good stay. At no time were our requests for help, extra towels etc treated as a problem. It would be easier for washing someone as disabled as my husband if the bathroom were a 'wet room' rather than a shower over a bath, but at least there was plenty of space. Our room was on floor 2, getting a lift which was not already too full for my husband to get in to go down to breakfast was the only difficulty - with so many floors above us the lifts were pretty full. But when we spoke to the manager he helped us so even that was overcome. I would thoroughly recommend this hotel September 2, 2014
Rated 5.0 out of 5.0 by excellent location excellent location close to great museums and the underground as well as several places to eat. Staff very helpful. room size equal to rooms in the U.S. prices good for London. overall very good experience. September 1, 2014
Rated 1.0 out of 5.0 by Wasted my air miles staying here I have spent 2 years saving my air miles and decided to spend them at the holiday inn, Kensington forum as a 16th birthday treat for my daughter. I had booked interconnecting rooms as we were bringing my elderly mother so that she could join in on the celebrations. On arrival we were told that we didn't have interconnecting rooms but our rooms were close together. This was not ideal for our family situation and I raised my concerns to Aga on reception, but was told no interconnecting rooms were available. We were also told that one room was ready, the other would be ready soon. We were on the 7th floor, so had to take the lift, but 3 out of the 6 lifts were out of order, and after a 10 minute wait for a lift to become available we made it to level 7. On arrival to our room we opened the door, but we were unable to get in as the latch from the inside was across the door. I found housekeeping to see if they could help but informed me I would need to go back to reception. So I left my children with my mother to save moving all our luggage back down the horrendous lifts and I went back to the reception desk. I spoke to Aga again on reception , she told me she would ring up to housekeeping to find out what was happening in our room and I would have to wait until she had spoken to them. After waiting half an hour she still hadn't spoken to housekeeping I decided to get my children and mother as I knew they would be getting anxious as to where I was. When we were all back on the foyer I asked to speak to the manager, who was a lot more helpful, she found us rooms on level 4, as it was finally discovered that the room next to ours on level 7 had been using our room also through the interconnecting room. The manager also gave us complimentary breakfast for our inconvenience. However the rooms that we were given were not very clean, I had hair on my tea tray and the carpets were dirty. I was thoroughly disappointed with our stay here and am so annoyed that I have wasted all my air miles and that my daughters birthday was ruined by this hotel. August 29, 2014
Rated 4.0 out of 5.0 by Nice room but no view We had stayed at this hotel last year which is why we booked it this time. We decided to splash out on an executive room this time but were very disappointed when we were told that all executive rooms were on the lower floors. Instead of a lovely view across London all we could see was a tree and the building opposite despite what I felt was a very high price tag. The room was certainly no bigger or better than the room we had on the 26th floor last year which was just a standard room. That being said the room was clean and comfortable and in good condition. The bed was comfortable and we both slept well. The extras that come with an executive room like access to the business lounge were very welcome and we did take advantage of those. We arrived at 2pm which is normal check-in time only to be told that our room was not ready and would be 20 minutes. We waited for an hour with the staff in the business lounge checking regularly to see when it was ready. In the end we just went back to reception and this time it was ready. August 28, 2014
Rated 5.0 out of 5.0 by God location, good atmosphere, friendly staff. This hotel is in a great location, the rooms are comfortable, they all have a view, and a fridge (this is my experience staying here regularly for almost twenty years.) The restaurant and coffee shop are good, the staff are all friendly the concierge is knowledgeable and very helpful.I recommend this hotel to all my friends. August 28, 2014
Rated 5.0 out of 5.0 by Good location with great value This property is conveniently located with only a few minutes' walk to underground station. Staff are courtesy and helpful. Nice environment around the hotel. August 27, 2014
Rated 4.0 out of 5.0 by Helpfull concierge Stayed at holiday inn cromwell road for two nights can recommend this hotel as a great place to stay in central london tube close by buses just a minute away concierge very help full, did not eat here so can not comment on food. August 27, 2014
Rated 4.0 out of 5.0 by A reasonable hotel to stay in London Overall my stay was pleasant. The main disappointment was internet: 5 GBP for 30 minutes is way too expensive. August 27, 2014
Rated 4.0 out of 5.0 by Location,location! Great location,next to the tube,2 supermarkets,places to eat,few blocks from museums(Victoria and Albert,natural history,great neighborhood. August 26, 2014
Rated 4.0 out of 5.0 by great service and friendly staff Location, location, location. Hotel is conveniently located at the heart of London. August 26, 2014
Rated 3.0 out of 5.0 by Less than enjoyable What a let down. We have stayed here several times and this hotel is no longer the place to stay. Pop over to the Holiday Inn in Auckland Nz and take some lessons on how to run a hotel. As a Ihg club member I expect a better room where after a 13 hour flight I can get some sleep and not listen to trains and cars all night. Check in and out staff were pleasant but only the check out person actually smiled and wished us a pleasant day. This is not the Holiday Inn Kensington of old. August 26, 2014
Rated 5.0 out of 5.0 by Great service and very comfortable room Stayed overnight for business. Staff check in very quick and courteous. Very comfortable room with nice drink in the bar and good breakfast. August 25, 2014
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