Rated 4.0 out of 5 by 1155
Rated 4.0 out of 5.0 by CocoJap Comfortable bed, great location and service.
Overall experience is very good from the moment we stepped in. A very cheerful lady at the reception handled our booking. We were not given our preferred floor, however, being on the third floor is quite convenient to go down by stairs to the the first floor restaurant in the morning. It is a very big hotel with over 900 rooms, so the lifts are very busy. Breakfast layout is very good for us, can't complain.
July 31, 2015
Rated 3.0 out of 5.0 by Din100 Platinum pros ?
You would expect a little bit of priority and flexability for a frequent guest at this Hotel. Didn't recive an upgraded room ? got Amenities just for the first day. .! Got promotion free drink , only when mentioned was the snack added ? And to end I had to depart 1 day early - but for this I was charged 50 pounds. ?
The Pros of being a Platinum member should at least be on the flexability for booking/reservations/cancelations/changes, in the business world this is a way of life.
July 29, 2015
Rated 5.0 out of 5.0 by PAGuest Excellent Hotel
Excellent hotel - very conveniently located next to Gloucester Road Tube stop.
Only one suggestion - install an esculator to first floor restaurant. Elevators very overloaded in morning with people making short trips between ground and 1st floor.
July 27, 2015