Rated 4.6 out of 5 by 226
Rated 5.0 out of 5.0 by UKexpat A Gem in Earl's Court
Excellent service, good location less than 200 meters from Earls Court Underground Station. Room colours were vibrant, the breakfast very good. Would recommend for completed.
March 20, 2014
Rated 5.0 out of 5.0 by Arvi Great service
We got extension to keep our room because we are IHG members.
March 20, 2014
Rated 5.0 out of 5.0 by lisu Superb!
Great staff. Nice and modern hotel. Truly recommend.
March 19, 2014
Rated 5.0 out of 5.0 by JohnVG A lovely well located boutique hotel in Earl's Court
We spent five nights at the Hotel Indigo, Earl's Court in March. It was our third stay in the past year. The hotel is very well located, just minutes from the Earl's Court Tube which has direct links to Heathrow and to St. Pancras (for the Eurostar) and also has a lift.
All the rooms we have had have been exceptionally quiet - our last room was 210. It was at the back and overlooked lovely gardens.
We heard nothing. The bed was large and comfortable.
We have found that the staff, from reception to cleaners and handy men, very friendly and always willing to go out of their way to help. One day our lights didn't work and someone was there in five minutes to deal with the problem. We were also cheerfully escorted to our room and showed how things worked on each visit. Help with luggage was offered.
We have not eaten in the restaurant. We don't eat much at breakfast and so go to a nearby shop and get juice and a roll the night before since the room has a fridge and also a kettle (with a nice variety of teas offered). Then we sit in the nice terry robes offered and have a leisurely breakfast while reading the morning papers.
I should add that we are IHG Platinum and as a result have been upgraded each time and also have stayed on points. Still, even without points, we would consider the hotel good value for money, especially in a city as expensive as London.
March 17, 2014
Rated 3.0 out of 5.0 by Chirp Superb Location with an Indigo Touch
The location of this boutique hotel is fantastic - from the airport and into town. I came from Heathrow Terminal 5 and it took me less than 30min to get from the terminal station to the hotel; it helps that all of my meeting locations are served by the two lines at Earls' Court. The pubs around the hotel serve good food and have a good feel about them, and definitely a good selection of beer and cider. Although the hotel is a few houses from the main road, it is really quiet by day and night.
The only thumb down about the hotel is the front desk staff. When I first went into the hotel at 0830hrs and mentioned that I had a reservation for 2 nights, the response was "check-in time is after 2pm". There was no greeting, welcome or even a smile. It was only when I mentioned that I am a IHG platinum card member who has requested an early check-in that the attitude changed. I was blessed to be allocated a room before 0900hrs and could catch some sleep before my next meeting. During the course of the stay, my room card was deactivated a few times and had to be re-activated; it was really quite painful to approach most of the front desk staff. Even when I asked for a late check-out of 3pm, I was told that I was entitled to 2pm and every hour or part of, I would be charge 10 pounds. Only the lady who checked me out on the last day made any attempt to ask about my stay and well-being. Despite the fantastic location and rooms, the front desk staff definitely need to adopt a more positive and hospitable attitude, and perhaps, a professional learning programme on customer relations. Even the housekeeping was warmer and more polite than them.
March 15, 2014
Rated 3.0 out of 5.0 by Billy J Paper thin walls!!!!!
The location and hotel is beautiful,
Staff are helpful and very friendly,
I would stay at this hotel again BUT what discourages me is the paper thin walls between rooms.
You would think that the person in the next room has opened your wardrobe door. It is very very off putting and doesn't allow you to relax.
I did speak to the staff at checkout and he promised to have the manger e mail me
I am still waiting for a response.................
March 14, 2014
Rated 5.0 out of 5.0 by Crackered Great Boutique Hotel
This is a great boutique hotel in a fabulous area, a stones throw from the main road with its shops, restaurants and Earl's Court tube station. We booked a superior room but despite it being immaculate, room 306 was incredibly small for two people. There was about 12 inches around three sides of the bed, which meant we spent two days trying to avoid bumping into each other. It would've been fine for one but was simply too small for two. We ate breakfast in the restaurant, which has been criticised in some reviews, however they clearly have a brand new team in place and the food and service were fabulous. The lady running breakfast had a great awareness of her entire team and manages them well. I would definitely visit here again but either alone, or in a larger room. It did make me wonder how small the standard room was!
March 10, 2014
Rated 5.0 out of 5.0 by Mark42 Excellent Location and Super Room
Great location - literally two minutes from the tube. I arrived late but was checked in immediately and the junior suite was an excellent, private, relaxing space. Hard to fault but underfloor heating in the otherwise excellent bathroom would have been a nice touch.
March 9, 2014
Rated 4.0 out of 5.0 by Louie69 Recent Stay
Great hotel, great location, friendly staff, not the cheapest, movies are free but often 'crash'. If you get room 611 which is in the basement with the window looking out onto the stairs to the cellar make sure you close your curtains as that's where the staff have their break - very noisy. Everything you could want in a hotel room but some of the rooms are so small that they are cluttered. Free mini bar is a nice touch......Nice hotel overall.
March 7, 2014
Rated 5.0 out of 5.0 by Sammiieee8 Amazing hotel.
We are from the country so going to London was a concern since noise and light are everywhere but sleeping was so easy here. It's in a good location with only a two minute walk to the tube station. Which was very convenient! The staff were friendly and helpful and breakfast was wonderful. Definitely going to stay again.
March 3, 2014
Rated 4.0 out of 5.0 by loulou2 Cute hotel, very well located, nice decoration, very comfortable. Good breakfast (but service could be quicker)
Cute hotel, very well located, nice decoration, very comfortable. Good breakfast (but service could be quicker).
February 27, 2014
Rated 5.0 out of 5.0 Wonderful Stay
I have searched for many hotels near Earl's Court station for my winter vacations in February/2014, and after some two months searching the Internet, I found this hotel and I decided to give a try for it. And when I arrived, I loved it. I had booked two rooms (one for me and my mother and the other for my brother) and we all were very pleased with our experience at Indigo London Kensington at Earl's Court.
The hotel is located near the Earl's Court Tube Station (just a very short walk of 2 or 3 minutes), which is perfect to come and go back to Heathrow using the Piccadilly Line.
The rooms are well furnished and the décor is a delight to see. The bathroon is very spacius, as well the room. The internet connection is fast and I have nothing to complain about it.
We loved the breakfast menu!
The staff were very helpful, from the ladies in the front desk to the waitress in the breakfast room.
We loved everythig in this hotel, and I can say that it was the best hotel I have stayed in all my life, and for this reason, we have already booked another stay for the New Year's Break.
Thank you very much!
February 27, 2014
Rated 5.0 out of 5.0 by Lissa29 best of both worlds
usually stay in big chain hotel,this was a present. loved it- best of both worlds, top quality attention to detail,quirky rooms ,we work in interior design so appreciated th atmosphere. Managers- take note - your staff are the best, balance of quiet proffesionalism with a genuine warmth. will stay again when in town.
February 24, 2014
Rated 5.0 out of 5.0 by nicolas75flyertalk Executive rooms are not huge but comfortable
Executive room is not huge (Around 25sqm)
Very comfortable bed
Pleasant bathroom with good shower. Aveda amenities
Flat screen television with large selection on English channels (but no international channels).
- Friendly staff
- Excellent location, just 3 minutes walk from Earl’s Court station. Very convenient access to LHR on Picadilly line. Lots of shops and restaurants.
- Shared bikes station next to the hotel.
- Fast wifi
- Live music Sunday brunch.
- Good breakfast (and service has been improved)
February 16, 2014
Rated 5.0 out of 5.0 by JohnM01 Hotel & Location
Excellent standard of Hotel with refreshing decor and helpful staff. Very clean and tidy in a brilliant location very close to the Underground. Lots of local entertainment and interests. Highly recommended.
February 15, 2014
Rated 3.0 out of 5.0 by michaelsp Good hotel, woeful internet wifi service
Nice design, great staff particularly in the bar/restaurant area. Pleasant rooms and decent size for London. One block to the Tube is great. Biggest watch out is the woefully slow wifi internet service. The signal in our room was so bad that we had to move rooms after one night. Even after moving the signal was excruciatingly slow so the manager comped us up to the higher tier wifi. Evidently it is deliberately throttled down in the hopes that you will buy an upgrade. The "paid" wifi worked better (still not great) but logged users out frequently--causing VPN connections to fail and generally being a nuisance with a constant need to log-in again.
February 11, 2014
Rated 5.0 out of 5.0 by Premier - pwuk Standards at their best.
I travel a lot with work and stay in a variety of hotels. Quite often I am left underwhelmed, where housekeeping or maintenance standards are lacking, however in the case of Hotel Indigo, London Kensington - Earl's Court, quite frankly I was blown away.
The standards of decoration are first rate. Better yet the standards of housekeeping were astonishingly great - the staff are friendly too. I cannot praise this hotel highly enough and in my view it outperforms various five star establishments with ease.
Keep up the excellent work and thank you.
February 9, 2014
Rated 5.0 out of 5.0 by KevChiro Quirky & Interesting!
This was a much more interesting stay than an ordinary Holiday Inn and definitely worth a stay on points. Rather grown up decor and style, so possibly not first choice as a family stay. Staff were all very friendly and helpful. Very handy for Earls Court.
The breakfast menu was a welcome change from the regular and boring. I wanted to stay longer to try out more of the menu.
I really liked this hotel and look forward to coming back. I want to see other rooms as ours was fab!
February 6, 2014
Rated 3.0 out of 5.0 by JohnV31 Nice Hotel but noisy rooms
Had a good stay apart from the lack of sleep due to the noise coming from the fans outside and work being done in the room 10 next door.
I did mention this to reception who said they would credit my account with some bonus points however these have yet to show up
All the staff were great and I would stay here again but ask for a quite room...
February 6, 2014
Rated 5.0 out of 5.0 by GAMMO Beyond my expectations!!
Just spent one night at this hotel on 23 jan but was exceptionally impressed. Was upgraded as an IHG platinum member to a really nice executive suite....had everything one needed and more...safe,.iron, bathrobes,slippers, tons of space, enough plug sockets, decent TV selection, Aveda toiletries, great bathroom with a super shower.
Also a little free mini bar with 3 little bottles of wine which I didn't sample ( they looked decent) and a bottle each of Victorian lemonade and orange juice which I tried but didn't much like!
A little glitch at checkout took place where I was provided a VAT bill despite having stayed for points ( free) but the senior front desk staff member quickly sorted this out on my raising a query.
ALL IN ALL, A VERY SATISFYING STAY!
February 2, 2014
Rated 4.0 out of 5.0 by koekoek Great weekend at Indigo Kensington
Had a very nice weekend.
Friendly staff, great room and bathroom.
Rooms are not very large but they are very nice and very comfortable. Good bed, great shower.
Location is very convenient with Earl's Court tube station nearby.
If returning to London will consider this hotel for future stay.
February 2, 2014
Rated 4.0 out of 5.0 by Freddy04 Warm atmosphere and special service
Warm atmosphere, professionality, timely services and kindness.
Indigo London Kensington is a perfect place for staying while you spend your time in London.
Strategic location to easily reach all the most famous places in London.
A unforgettable experience for your special moments.
February 1, 2014
Rated 4.0 out of 5.0 by alaincoffee Great hotel a shame of the impersonal check out
Third time in this hotel and it is still a great hotel with nice, comfortable and big (to London standards at least) rooms.
Normally the staff is very nice however this time I had the most impersonal check out I have ever had.
Not addressed by name, no change to review the invoice and no thank you for staying and see you next time.
A self check out machine would have been as efficient and friendly as this check out.
January 27, 2014
Rated 4.0 out of 5.0 by BJOAN44 Excellent Accomodation for a younger clientel
Very good overall with excellent staff service and room amenities. Food is very innovative and well presented. Music played in the hotel lounge and dining areas, however, is loud and distracting at times. Electronic-techno, hip-hop, music is not appropriate for evening dining. Because of it we only dined once in the hotel in a 6 day stay.
January 25, 2014
Rated 4.0 out of 5.0 by abergc42 Excellent as usual.. one issue noise from builders
I had a stay marred by one issue the early morning noise from hammering directly outside my room, 303. I paid for an upgrade for my 2 days London vacation 8 -10th January..
Unfortunately I was not told that the 3rd floor area where I stayed would be under renovation work.. with a lot of painting and hammering directly outside my room 303 door.. this made leisurely lie-ins impossible, I could not relax... the noise was bad and meant had to leave the room..
The hotel is one I really like and stay frequently.. I had looked forward to a vacation stay for once..
January 15, 2014
Rated 4.0 out of 5.0 by BeeBee19 Great service
Lovely hotel. The whole place was really nicely decorated and our room was very nice and very clean, although a tad small.
Staff were very friendly and helpful, would definitely stay there again.
January 13, 2014
Rated 5.0 out of 5.0 by Marion50 Great location for short break in central London
We were a party of 4 with 2 double rooms.
The room overlooked a mews type garden. Room was very quiet for such a central London location with hardly any traffic noise. The hotel is located just a few minutes walk from Earl's Court tube station. The room was clean, stylishly decorated with a large comfortable king sized bed. En suite facilities were excellent.
Staff were courteous and very helpful. There was a great choice for breakfast; all of which was cooked to a very high standard, excellent quality.
We would definitely stay here again and would recommend the hotel to others.
January 13, 2014
Rated 5.0 out of 5.0 by MrsFitz Brilliant Yet Again
Our 3rd stay at this hotel and it didn't disappoint!
We decided to spend Christmas here and it was a great decision. The staff really do make this place - Antonella, Luiza, Eva, the girls on Reception, Housekeeping etc - every single person goes out of their way to ensure that you have a fabulous stay with them. The staff are interested in their guests but are not intrusive. We were greeted like old friends and that feeling lasted for the 3 nights we were there.
The rooms are spotlessly clean and comfortable, the bar staff knowledgeable, housekeeping maintain the rooms and public areas to a really good standard and the reception staff are always on hand and go out of their way to help in whatever way possible to make your stay stress-free, which is what we needed.
We can't wait to go back!
A big THANK YOU to every member of staff for looking after us - you made our stay thoroughly enjoyable
January 10, 2014
Rated 5.0 out of 5.0 by Fletch6464 Memorable Stay
The Indigo, Kensington,is in a fabulous location for a visit to central London.
The staff at the reception, were efficient and very helpful, as were all staff throughout the hotel.
The decor and facilities were exceptional.
We could not fault, the staff, the food and the ambience.
Our stay was Thur 19th and Fri 20th Dec 2013
We will return.
January 5, 2014
Rated 5.0 out of 5.0 by Oliver Hunter Good location, great hotel, just a bit noisy!
friendly and helpful staff
Excellent location 2 mins from Tube entrance and then only 10 mins from the main tourist areas.
Rooms was a very good space, and the look was classy.
Hot chocolate in the evening was a very nice touch!
As others have said, breakfast is a split between buffet (continental) and a la cart (hot items off the menu). So it was a bit slow, but when it did arrive was It tasty.
Our room was split on three levels, about 3 inches difference in each (bed was level lower than TV area, and this was higher than bathroom area). Too late to fix as the hotel has only opened, but this meant that moving in the room, especially at night, I kept tripping over the 3 inch steps between room sections.
Also an issue was that the bedhead backed onto a lift shaft - lots of noise coming through, maintainance or just thin walls?
Did mention to front of staff who dealt with this issue as best as they could - comp. Breakfast, which was more than I expected.
Would stay again, but perhaps not in a room next to the lift shaft!
January 2, 2014