Rated 3.9 out of 5 by 751
Rated 4.0 out of 5.0 by vicki09 Good location, hit-or-miss service
The hotel was clean and comfortable, with good access to Underground and Kensington area museums and restaurants. The room was not particularly luxurious but was sufficient for my time there. The staff were nice, though some could have been more friendly. I had one poor experience with using the business center. The front desk gave me incorrect information about the center's hours and the computers were not working properly for printing. The room service was quick and the food was decent. But, on one occasion, I called for room service and was connected to the front desk. They said room service would call me back. I waited for 20 minutes before deciding to go out to dinner instead. So, although the hotel was convenient and generally comfortable, there were strange problems with the staff service that were rather annoying.
September 16, 2014
Rated 5.0 out of 5.0 by Jorge Federico Sentirse mejor que en casa
A pesar de ser un hotel muy grande, con constante flujo de pasajeros, Holiday Inn Kensington Forum nos hizo sentir mejor que en casa. El personal siempre muy atento, tiempo de espera mínimo, capaz y eficiente, cordial. La decoracion de la habitacion es simpatica, comfortable, las vistas de la ciudad increibles, sobre todo de noche! como si estuvieramos en un drone. Muy contentos con el Hotel, al que volveremos con toda seguridad. Y lo estoy recomendando a todos mis amigos.
September 15, 2014
Rated 3.0 out of 5.0 by trevor111 my usual london hotel fell short a bit
I'm an IHG Platinum member and usually stay at IHG hotels and at this one when I visit London. This hotel is across the street from the tube station on the Padington line from Heathrow, but no one or their website alerted us that the station was closed - thus we had to lug our luggage up stairs then more than a mile - not updating the IHG website to this issue is lazy
then, 98% of the time I get access to the executive lounge, I asked twice this time and no way access .
otherwise it's a very good hotel in a good London location, but I'm going to shop around for better platinum member service.
September 14, 2014