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Rated 4.1 out of 5 by 506 reviewers.
Rated 4.0 out of 5.0 by Public Airport shuttle It was very helpful to have a public airport shuttle that came to the hotel to pick up passengers. Hotel location being near the airport was very convenient for us. August 15, 2014
Rated 2.0 out of 5.0 by OK, but ... You will be woken up by guests departing as early as 3am. Despite all the signs saying "shhh" (so this is a known problem). Why don't check-in staff ask what time you will be departing and then allocate rooms nearest elevators ? That would leave us late-risers (eg 6.30am) to get as an unbroken night's sleep as possible. It might not be perfect but as check-in staff don't ask for your departure time on check-in then noise is the inevitable consequence. And when I say noise ... be prepared for shouting (yes really). August 14, 2014
Rated 5.0 out of 5.0 by Good service and great spot near LHR. As a IHG member, I received free wifi and late check out. The check-in and check-out was quick and the staff were very helpful with my questions. The only thing that I wanted to use which the hotel did not have was laundry services (no washing machines). Other than that, it was a good stay. August 13, 2014
Rated 5.0 out of 5.0 by Great service and relatively comfortable stay I recently stayed at Holiday Inn Ariel for a night. I have stayed there in the past so was already familiar with the services on offer. Overall, the stay was comfortable and relaxing. In my case and on this occasion, I just found the room a little too small for my liking. The width was just sufficient to fit the bed and bedside tables. Could have done with more space to move around the room. We only ate breakfast at the hotel which we found had enough selection. Overall, the room and bathroom were clean and tidy. The room included a work desk and chair with plenty of power points conveniently located to charge all your mobile devices. The flat screen TV had a decent selection of channels. The bathroom could do with a little upgrade - a walk in shower instead of a bath tub would provide more space. Some aspects of the hotel could be upgraded as well to freshen the look. A suggestion would be to replace the carpets with wooden/tile flooring and either in the rooms or corridors or both. The location of the hotel is very convenient being in close proximity to the airport and a regular stop for a hotel hoppa bus. August 12, 2014
Rated 4.0 out of 5.0 July stay Nice place but Internet connections flaky. Ability to print docs in executive room not working so had to use front desk computer. August 10, 2014
Rated 4.0 out of 5.0 by Convenient to Heathrow Airport Easy to get to - free City 105 or 111 bus to and from Terminals 1, 2 and 3. Some rooms on airport side can be noisy, facing A4 road and also the main runway with planes landing and taking off. Breakfast is very expensive (one price buffet - independent of what the guest actually wants to eat and drink.. August 10, 2014
Rated 5.0 out of 5.0 by Late Dinner Staff was very helpful. The only complaint was that our 2 dinners on 2014 Jul 4 arrived on our table 1 hr. after we placed our orders. The couple beside us also faced the same situation,We were not informed that our meals would be delayed. Although the waiter was apologetic and discounted our bill, there was no explanation for the tardiness. In the future, It would be nice to inform your clients if their meals are going to be delayed. Otherwise the service was excellent. There is a free bus service between the hotel and the airport. This should be noted on the amenities so that your guests can choose between a paid shuttle bus or a free city bus. August 9, 2014
Rated 5.0 out of 5.0 by Helpful courteous staff, and awesome Full English Breakfast Buffet During my 20 hour layover, I resided at Ariel. All the staff were efficient and courteous and patient. They helped me notify my family via email and use of their phone and computer. My room was clean and comfortable. It was surprisingly very quiet despite being so near the airport. The staff and guests also respected quiet hours. The fish and chips and cold beer in their bar restaurant hit the spot that evening. The bar staff was also very courteous and efficient. It was nice to see smiles. The next morning, I really enjoyed their Full English Breakfast in the dining room. August 9, 2014
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