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Rated 4.1 out of 5 by 483 reviewers.
Rated 4.0 out of 5.0 by Good hotel Enjoyed a recent stay here. Excellent customer service when I encountered a problem with the pay TV. Hotel was clean and comfortable. March 21, 2013
Rated 4.0 out of 5.0 by Nice experience The hotel is conveniently located close to the Heatrow Airport, so you can miss the fligth. The room was very nice, and comfortable, so it was the bead. The Rooms are not brand new, but regardless of that it is ok. The breakfast was good. The staff was always polite and patience, I really appreciate that. March 15, 2013
Rated 2.0 out of 5.0 by Quick overnight stop at Heathrow I booked an Executive Level Room for my overnight stay here. I usually do this with Holiday Inn as these rooms are usually well appointed and get me more points than normal!! I have to say that I have stayed in much, much better. Room - too small! Room Service - 40 minutes wait!!! Internet Access - too complicated (hotel policy) and chargeable (even in a higher rate room)? - Thankfully my personal hotspot on the iphone was sufficient. Naw - wont be back at this one. March 13, 2013
Rated 5.0 out of 5.0 Just the job Very good experience. Comfy room. Well equipped.Very helpful staff. Taxi on time for terminal 5- only a tenner. Would use this hotel again as it took the stress out of a mornings dash from the otherside of town to the airport. The holiday started a day early. March 11, 2013
Rated 5.0 out of 5.0 by Fit for purpose I find the Ariel Holiday Inn hotel is a) easy to find. Good to stay prior to an early start / early flight. Good value for money. March 6, 2013
Rated 2.0 out of 5.0 by Better Administration please Paid for the stay on a pre payment card. The transaction was put through twice causing the payment card to run out of funds. The pre-payment company then closed my account because it was over drawn. I had the pre payment card on my travels to australia for emergencies and only discovered my account was closed when I went to use it. Not appreciated. March 4, 2013
Rated 5.0 out of 5.0 by james very comfortable. Great breakfast . Car safe and secure. Staff very helpful Left my specs on a H6 bus . They made and received phonecalls for the safe return of my glasses, Everything just brilliant. March 2, 2013
Rated 4.0 out of 5.0 by staff WERE VERY CURTEOUS UPON ARRIVAL ,HELPFUL IN ALL THINGS February 28, 2013
Rated 5.0 out of 5.0 by The outside is deceiving The minute you step inside you cannot help but notice this hotel is actually a diamond inside. The cleanliness and friendliness immediately demonstrates the excellent staff dedication to running this hotel. I applauded the cleanliness of my room, the comfort of my room and let's not forget the excellent meal downstairs. I have added this hotel to my list of preferred hotels and have recommended it to all my colleagues. Thank You! February 20, 2013
Rated 3.0 out of 5.0 by Single room at the same prize of double... I just realized that I booked a single room and the prize was the same than a I don t understand why I got a small room and not a double room then...I have to be careful next time when I book a room then.. The cleaning ladies make quite a lot of noises since early morning in the corridors!!! February 18, 2013
Rated 4.0 out of 5.0 by Great 'near airport' location with super staff. The rooms are a little dated but the attentive staff, their positive attitude and the location rebalance the books. Good value for money. February 18, 2013
Rated 1.0 out of 5.0 by Small and noisy room Received a distressed passenger room. Will not stay here again. Will now avoid Holiday Inn's in general. February 17, 2013
Rated 5.0 out of 5.0 by Good room and service The location is near the Heathrow airport, the room is clean and comfortable and the service is good. February 16, 2013
Rated 5.0 out of 5.0 by Excellent value The room was what was expected from a first rate organisation such as Holiday Inn. I enjoyed my stay - but thank goodness for no night flights at Heathrow! February 9, 2013
Rated 4.0 out of 5.0 by Was Surprised I was surprised at how quiet the hotel was. Considering I was close to the top floor. I was expecting a lot of noise as the hotel is directly across the street from the airport. It was nice to have a very quiet night’s sleep, as I had to fly out the next morning. Overall, the stay at this hotel was good. I would give higher ratings, but I found the staff to be absent from the desk or tied up with other customers for too long. It seemed like they were under staffed, but when they were able to help you they did an outstanding job helping you with your issues. January 29, 2013
Rated 3.0 out of 5.0 by Minibar expenses Minibar not used but credit card charged after leaving the hotel !! Toilette has been used and not cleaned. January 29, 2013
Rated 4.0 out of 5.0 by Very Small Rooms on a cozy hotel Noce hotel but rooms are tiny, I mean TINY! Great staff and very friendly. January 28, 2013
Rated 5.0 out of 5.0 by good food, excellent service good food with excellent service. All staff were helpful and anxious to ensure our stay was comfortable. January 28, 2013
Rated 1.0 out of 5.0 by Not interested in repeat customers We made the mistake of staying at this property on New Years Eve 2012/13 as we had to catch a morning flight. Having stayed at this property before we expected a good night's sleep which, much to our disappointment, we didn't get due to a NYE party in the downstairs restaurant. Of course we were not surprised to see the restaurant all set up for a party, considering the special day. But surely the needs of overnight guests should come first, especially at an airport hotel where people are likely to stay for an early start. The walls in our room (2nd floor) were vibrating from the bass of the speakers and the DJ was excelling himself. We rang the reception twice. The first time, about 12:20am, we were told that the party would last a maximum of another 30 mins. I rang again, nearer 2am, and again only received pathetic excuses and apologies. We finally managed to fall asleep at about 3am whilst having to get up at 7am before an 11 hour flight and 8 hours time difference. What a great start into the day. During checkout we were offered a full refund of the room rate which I declined as I felt we would have been penalised twice as this way I wouldn't have received the PC points and we didn't have to pay the bill ourselves anyway. I was given the business card of the GM of the hotel for my complaint. Last Thursday I then wrote an email to him which, until today (a week later), has not even resulted in an acknowledgement. I sent the same email to PC at the same time which resulted in a response within hours. PC also forwarded my email to the GM and I followed it up last night. Clearly the GM of the hotel doesn't care about his guests and repeat customers. Would I stay again ??? NEVER !!! January 24, 2013
Rated 5.0 out of 5.0 by Very relaxing Check in took all of three minutes and arrived in room within five. I always try to stay here as staff are very friendly and everything works. Also room 200 has an excellent view of take offs and landings! This hotel does exactly what it says on the tin. January 15, 2013
Rated 4.0 out of 5.0 by Good value Very good value park and stay, clean room and check-in experience January 6, 2013
Rated 4.0 out of 5.0 by An efficient starter Efficient, effective, clean, simple, all the basics and smiling staff. Rather odd menu system - the bar staff were happy to serve us with anything from the restaurant, room service or bar menus which were roughly the same with minor amendments. So why not just offer one menu? It was nicely served and efficiently pleasant. Pity no really early breakfast available given the likelihood of early flights and check in times. Comfortable beds. Worth returning to January 6, 2013
Rated 4.0 out of 5.0 by Expectations fulfilled An ideally situated hotel for meeting friends and family at Heathrow. The staff are excellent. The room was clean, comfortable and quiet. The price was very reasonable. December 25, 2012
Rated 5.0 out of 5.0 When passing through London.... I will always stay at this Ariel Holiday Inn at Heathrow Airport. It's convenient, very close to the airport, around the corner from Avis, and easy to find. It's the perfect place for me to spend a night coming and going. They always upgrade me to a nicer room, and do whatever they can do to make my stay more enjoyable. December 21, 2012
Rated 2.0 out of 5.0 by Very Cold Room The Air con/Heating did not work. Small radiater was left in the room, but was little use. Bathroom was dated, mould on tiles. For the money, this hotel is expensive and old. December 20, 2012
Rated 5.0 out of 5.0 by Warm welcome after a long day I recently stayed at one of the other hotels half-a-mile up the A4 and it was grim, so my expectations on arrival at the Holiday Inn were set pretty low. I thought they would all be much the same. However, the welcome I received on arrival immediately seemed to drain away the stress of the day and the journey - it's amazing what a smile and some friendly words can do. The room I had was comfortable but this time the A/C actually did something. I also liked the choice of pillows and the little touches like a complimentary bottle of mineral water in the room. All the staff I dealt with seemed cheerful and efficient, so it made for a very pleasant stay. I will definitely go back the next time I'm in the area. December 19, 2012
Rated 2.0 out of 5.0 by Too Old yet Expensive I found the rooms to be extremly small, very old ant out dated. The checkout process was tedious and long due to inexperience representatives who did not seem to know the proper process. All and all I found the experience at this hotel very disappointing compare to other Holiday Inn facilities. December 18, 2012
Rated 5.0 out of 5.0 by Pleasant Stay Truely enjoyed my stay. Execellent staff, very courteous and helpful. Convient location, close to Heathrow, easy access via Bus or Hoper. Nice PUB in walking distance. Look forward to my next visit. December 13, 2012
Rated 4.0 out of 5.0 by night before flight t5 worked well with access to T5 Ba flights and parking at long stay T5 early in morning havied stayed at the hotel with car in hotel car park avoids use of the hotel hoppa which is slow in comparsion to car park bus service. will stay again December 13, 2012
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