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Rated 4.1 out of 5 by 558 reviewers.
Rated 3.0 out of 5.0 by Urgent need of refurnishing The bathroom (shower, w.c.) needs an urgent update. Everything needs to be changed with new appliances. The same applies for the general state of the room and even the corridors. April 22, 2013
Rated 3.0 out of 5.0 by Hlliday Inn comparison. Sirs, I have used this Hotel by choice over 18 years. Only recently did I joinn the Priority scheme, so many years lost points. This hotel is convenient and does what I need for my transit of LHR for one night. As a priority member, I chose Holiday Inn in Duncan OKL USA for a recent business visit and stay. It was a stark contrast in Hotels.. I was amzed at the difference between the two hotels in London and Ducan. The staff in Duncan were all local friendly people. In London they are all foreign with no sign of anyone English. Completely Asian or East European. Although the staff are well versed in the HI policy of well manered behaviour, there is a lack of personal spirit and lack of Personal local friendlyness, strictlty business lines. The Duncan hotel was far superior in every aspect. What confuses this comparison is the Duncan cost was incredibly cheaper, superior hotel with FREE. WiFi internet. London wants FIVE POUNDS PER HOUR and charges much more for the room, for less. I appreciate the need to take into account local costs and prices, but the overall review shows how the American experience is by far way ahead of the London. I will continue to use Ariel in LHR but as I say, it is convenient and for one night it does what I need. Tony April 15, 2013
Rated 5.0 out of 5.0 by Great Stay Stayed just the one night but couldn't ask for better. The hotel is so close to the airport getting to any terminal is no problem. The room was clean and very comfortable, had a good nights sleep. The restaurant served up good food and there is a good size bar lounge although both were on the expensive side but no more than you would expect from an Airport hotel. Overall a great place to stay the night before a flight. April 14, 2013
Rated 4.0 out of 5.0 by Best HI in LHR Have now stayed in 3 Holiday Inn's at LHR and this is the best one by miles. Free drinks at the bar for Platinum members and a room upgrade. (Not even a free bottle of water at the others) Front desk staff were great and I really felt like they valued my business, very knowledgeable of local restaurants and nothing was too much trouble. This will be the ONLY Holiday Inn I patronise at LHR from now on. April 13, 2013
Rated 2.0 out of 5.0 by Very small rooms! Room was very very small & dated (worn). Shower in Bath did not work. Not at all what I would expect from a Holiday Inn April 12, 2013
Rated 5.0 out of 5.0 by Stay and Park Food was excellent, friendly and caring staff, including housekeeping, always cheerful. Will certainly go back in the near future. April 12, 2013
Rated 4.0 out of 5.0 by enjoyable stay My wife and I stayed at your hotel for 2 nights last week. Despite the horrendous disturbance of the fire alarm, we can look past that . Clean and comfortable room and bathroom. The one strike against your hotel is the not so free internet. People are willing to pay for wifi but !6 pounds charge nightly is too much. Perhaps you should get in line with other hotels worldwide if you want to attract more customers. Aside from that, staff was courteous and helpful. Thank you April 11, 2013
Rated 4.0 out of 5.0 by one-night stand Was there only one night AND a very memorable night it was for getting woken by the fire alarm is not an everyday experience. Still, "I" would return for the staff was there to serve me as "I was" the only patron and the room was very much to my liking. But that 04.45 wake-up call by the fire alarm, not a big hit. April 6, 2013
Rated 4.0 out of 5.0 by Good service and comfortable night It is very comfortable and quiet though the hotel located close to the airport. April 4, 2013
Rated 3.0 out of 5.0 by bar food the bar food was not great and chips were cold. check in was very slow March 31, 2013
Rated 5.0 out of 5.0 by One Night Stand My wife and returned to Heathrow from a two week vacation in England. The room was spacious, the televison of a good size for viewing programs while laying in bed or sitting in a chair. There was a small safe, small refigerator with wine, spirits, and sports drinks. There was a tea set in the room. The bathroom was large enough. The bed for my wife and I was satisfactory with either soft & firm pillows. March 31, 2013
Rated 2.0 out of 5.0 by 'Com se com sa' Nice staff, having a tough day due to Amex charging issues. Dated rooms, heat did not work, but they provided a space heater. Seemed concerned about my experience. Not a place for exercisers, no gym on premise. no shuttle service, cab cost more than advertise - 15 to 18 pounds. Room clean, food and staff were the highlight of the stay. March 30, 2013
Rated 5.0 out of 5.0 by perfect stay before to take a flight This hotel is perfect before to take a flight at Heathrow airport , easy access , easy parking , adfordable rate , quiet up to very quiet for a hotel close to Heathrow Just please put a clear and accurate adress on your website there are 3 Holiday in hotels close in this area with similar adress , that could help a lot March 30, 2013
Rated 2.0 out of 5.0 by Poor Service The first Holiday Inn I have stayed at that did not take American Express. Needed cash for the restaurant and made to feel like I was not welcome when trying to pay by credit card. No link between the front desk and restaurant to adsvise why credsit card not accepted. Would not stay again March 26, 2013
Rated 5.0 out of 5.0 by Excellent Service I was attracted to the Hotels park and stay deal, which was my preference given the cost of parking nearby in long or short stay car parks. Needless to say the value was exceptional, given our one night stay and 4 days parking with dinner for 2 was less that £100 all in. The reception staff throughout the our short stay were fantastic, as nothing was too much trouble. March 23, 2013
Rated 4.0 out of 5.0 by Good hotel Enjoyed a recent stay here. Excellent customer service when I encountered a problem with the pay TV. Hotel was clean and comfortable. March 21, 2013
Rated 4.0 out of 5.0 by Nice experience The hotel is conveniently located close to the Heatrow Airport, so you can miss the fligth. The room was very nice, and comfortable, so it was the bead. The Rooms are not brand new, but regardless of that it is ok. The breakfast was good. The staff was always polite and patience, I really appreciate that. March 15, 2013
Rated 2.0 out of 5.0 by Quick overnight stop at Heathrow I booked an Executive Level Room for my overnight stay here. I usually do this with Holiday Inn as these rooms are usually well appointed and get me more points than normal!! I have to say that I have stayed in much, much better. Room - too small! Room Service - 40 minutes wait!!! Internet Access - too complicated (hotel policy) and chargeable (even in a higher rate room)? - Thankfully my personal hotspot on the iphone was sufficient. Naw - wont be back at this one. March 13, 2013
Rated 5.0 out of 5.0 Just the job Very good experience. Comfy room. Well equipped.Very helpful staff. Taxi on time for terminal 5- only a tenner. Would use this hotel again as it took the stress out of a mornings dash from the otherside of town to the airport. The holiday started a day early. March 11, 2013
Rated 5.0 out of 5.0 by Fit for purpose I find the Ariel Holiday Inn hotel is a) easy to find. Good to stay prior to an early start / early flight. Good value for money. March 6, 2013
Rated 2.0 out of 5.0 by Better Administration please Paid for the stay on a pre payment card. The transaction was put through twice causing the payment card to run out of funds. The pre-payment company then closed my account because it was over drawn. I had the pre payment card on my travels to australia for emergencies and only discovered my account was closed when I went to use it. Not appreciated. March 4, 2013
Rated 5.0 out of 5.0 by james very comfortable. Great breakfast . Car safe and secure. Staff very helpful Left my specs on a H6 bus . They made and received phonecalls for the safe return of my glasses, Everything just brilliant. March 2, 2013
Rated 4.0 out of 5.0 by staff WERE VERY CURTEOUS UPON ARRIVAL ,HELPFUL IN ALL THINGS February 28, 2013
Rated 5.0 out of 5.0 by The outside is deceiving The minute you step inside you cannot help but notice this hotel is actually a diamond inside. The cleanliness and friendliness immediately demonstrates the excellent staff dedication to running this hotel. I applauded the cleanliness of my room, the comfort of my room and let's not forget the excellent meal downstairs. I have added this hotel to my list of preferred hotels and have recommended it to all my colleagues. Thank You! February 20, 2013
Rated 3.0 out of 5.0 by Single room at the same prize of double... I just realized that I booked a single room and the prize was the same than a double..so I don t understand why I got a small room and not a double room then...I have to be careful next time when I book a room then.. The cleaning ladies make quite a lot of noises since early morning in the corridors!!! February 18, 2013
Rated 4.0 out of 5.0 by Great 'near airport' location with super staff. The rooms are a little dated but the attentive staff, their positive attitude and the location rebalance the books. Good value for money. February 18, 2013
Rated 1.0 out of 5.0 by Small and noisy room Received a distressed passenger room. Will not stay here again. Will now avoid Holiday Inn's in general. February 17, 2013
Rated 5.0 out of 5.0 by Good room and service The location is near the Heathrow airport, the room is clean and comfortable and the service is good. February 16, 2013
Rated 5.0 out of 5.0 by Excellent value The room was what was expected from a first rate organisation such as Holiday Inn. I enjoyed my stay - but thank goodness for no night flights at Heathrow! February 9, 2013
Rated 4.0 out of 5.0 by COMFORTABLE VERY SMALL ROOM FOR THE PRICE NO FREE INTERNET , AT ANY PLACE , BUT OK FOR ONE NIGHT February 1, 2013
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