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Rated 4.1 out of 5 by 554 reviewers.
Rated 2.0 out of 5.0 by Room size Lucky we are less than six foot and rather narrow otherwise moving about in the room would have been a challenge. We have never stayed in such a small room anywhere in the world we have stayed withyoumany times before and had we experienced such a small room we would not have returned. September 6, 2014
Rated 4.0 out of 5.0 by Good stay Our stay was too short this time. May be longer.. We were waiting to get home to Australia. Shall recommend the place to others. Have been there once two years ago September 5, 2014
Rated 4.0 out of 5.0 by Excellent for a stopover before flight Overall good service and ideal for a stopover before flight out of Heathrow September 5, 2014
Rated 4.0 out of 5.0 by Ideally suited Whilst making a short visit to England and prior to returning home to Phuket from London Heathrow we elected to stay at the Heathrow Ariel Holiday Inn overnight rather than risk the M25 on the morning of the flight. This proved to be an excellent decision. Our room, although a little compact,, was comfortable, clean with all the facilities we required for the duration of our short stay. The reception staff were efficient and friendly as were the restaurant staff when we elected to eat our evening meal in the hotel. The restaurant itself was more functional than comfortable but was more than adequate for the type of service offered. Along with the efficient and attentive staff the food was excellent and presented with considered imagination. All in all our stay was a pleasant experience. September 5, 2014
Rated 5.0 out of 5.0 by great hotel attentive staff willing to listen and help. always polite comfy room close to airport September 4, 2014
Rated 5.0 out of 5.0 by Nice surprise I was not expecting to find such a nice room for the price I paid. Small but cozy. Very nice staff. It sounded like a party was going on, as trendy music at the entrance door helped put a happy smile on passengers' faces! September 3, 2014
Rated 4.0 out of 5.0 by Great Front Office Staff Warmly welcome by front office staff, tactful and helpful.. Make you feel proud and priviledged to be a IHG reward club member! Well done .. September 3, 2014
Rated 5.0 out of 5.0 London great Overall Experience I had the opportunity to stay at Holiday Inn Ariel late August this Year. I had a very relaxing 4 days with an excellent service and very good sleeping time. I recommend this hotel here the smile of people that attends you makes a big difference. Thanks guys for the great time. September 2, 2014
Rated 5.0 out of 5.0 by Genuinely helpful staff A recent two night stay, firstly to meet colleagues in London and secondly to fly out to Canada, was an excellent start to a three week holiday. Usual high standard of room cleanliness and amenities that we expect from Holiday Inn but enhance by some really good service from staff particularly at the Reception desk and in the Restaurant. One waiter in particular, Max, was outstanding in friendliness and efficiency. The food was good too! September 2, 2014
Rated 3.0 out of 5.0 Could and should be better Like the majority of people staying at this hotel,it was just one night prior to flying. The reception was very busy as you would expect in a dormitory hotel, with many travellers weighed down with large suitcases trying to book in. The bar staff were attentive and didn't keep you waiting and the rooms though aged were clean and comfortable but rather small. Left the following morning and journeyed on to the Holiday Inn Express at Greenwich which was absolutely brilliant. Unfortunately, I'm reviewing the Heathrow experience. September 1, 2014
Rated 5.0 out of 5.0 by Great Experience I checked in early on August 27th. The front desk clerk was extremely helpful. He checked with housekeeping to get me into a room as quickly as possible. He also gave me great bus info and advice on how to get back to the hotel from the city. Also, I appreciated the candy bar and bottle of water they gave me at check in. The room was very comfortable, quite and clean. I also liked the TV wake up alarm. Thanks very much! August 31, 2014
Rated 3.0 out of 5.0 by Good location, noisy hallway I stayed at this hotel for one night prior to my return from Heathrow to Canada. The front desk staff were extremely accommodating by providing me with an iPhone charger and adapter. Other than hotel restaurants, there are no other restaurants close by, but if you don't mind a bit of a hike, The Three Magpies is a pub closer to Heathrow that I would highly recommend. I found the hallway noise very disturbing throughout the night and therefore I did not sleep well. I realize that because this is an airport hotel that people will be coming in at all hours. Unfortunately, if you value a good nights sleep, this may not be the hotel for you. The room was extremely clean and well equipped. August 31, 2014
Rated 4.0 out of 5.0 great night before a flight A great nights sleep before an early flight from Heathrow, staff were great. Food suprisingly tasty.. I am not a lover of flying from London but this hotel made it less painful. August 31, 2014
Rated 5.0 out of 5.0 by Relaxing,friendly atmosphere Heathrow and it's environs it not a very easy place to navigate without good prior knowledge so after we found our way to the hotel, using public transport, it was a nice surprise to find find such a friendly, clean and well run establishment. The complimentary chocolate chip cookies was a nice touch! August 30, 2014
Rated 5.0 out of 5.0 by Nice Hotel Clean, comfortable, good food, nice decor, close to airport August 28, 2014
Rated 4.0 out of 5.0 by Staff are very friendly and helpful Although this hotel could do with some renovation, it was more than adequate for the requirements of my stay. The staff, on the whole, are efficient and give good service and attention to guests needs. I recomend this hotel to anyone needing to stay in the vicinity of Heathrow airport. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff Comfortable and clean room Food good No noise from aircraft I was made to feel welcome and felt relaxed in the friendly atmosphere August 28, 2014
Rated 5.0 out of 5.0 by Just as it should be Just as it should be - free upgrade and drink/snack voucher as a Plat. Room was clean & tidy and hand an iron, staff were pleasant and courteous - nothing special but very good for the price. Parked a minute's walk outside the hotel grounds on the street for free overnight parking. August 28, 2014
Rated 4.0 out of 5.0 by Very satisfactory stay - definitely to be recommended. I left it a little late to book the hotel, so I was restricted in choice, but the Holiday Inn Heathrow proved a very satisfactory choice, if a little more expensive than I had planned. Though it doesn't look particularly good from the outside, it's a fine hotel with good staff, food and room and an excellent location. I would certainly use it again in the future. August 28, 2014
Rated 5.0 out of 5.0 by Good service and convenient location Very convenient location when you have early or late flight August 27, 2014
Rated 5.0 out of 5.0 by quiet restful stay Excellent location with good access to London on tube. Very helpful staff. Cheap taxi ride to terminal much more convenient than hoppa bus and for two almost same price! Lots of parking was good. August 26, 2014
Rated 4.0 out of 5.0 by Overnight stay We arrived, we ate, we slept, we ate, we left. QED August 26, 2014
Rated 4.0 out of 5.0 by Aerial holiday inn Staff courteous, friendly, food was good but had to eat in the bar as the restaurant was too busy? So tables low and chairs soft, not ideal for eating but the food was very nice. My room rate was a business rate which did not include breakfast or parking and for what I paid I was happy with my experience but I'd be disappointed if I had to pay the standard rate per night and the high overnight parking rates. Room was small and oddly enough you could open the window which I found odd as this sort of encourages you to have a crafty smoke if you were that way inclined, somebody must have thought the same as at 6.10am the fire alarm went off, a bit of a panic but if it’s what they thought it could be, having a window that opens just asks for trouble! Overall hotel was nice and clean with a good atmposhere, staff were attentive and the food was good, it’s not far from the airport/business car parks/public transport. August 26, 2014
Rated 4.0 out of 5.0 by Great Service from staff The hotel staff were very good and efficient, offering really great service. For the location, the hotel is very quiet and the beds very comfortable. Not happy about the £12 fee for the parking on site though! August 25, 2014
Rated 5.0 out of 5.0 by Pleasant overnight stay Nice hotel, clean room with great soundproofing runway view and excellent shower. Nice bar area and great breakfast served by attentive staff. All staff in reception, bar area and breakfast area very helpful and professional Good service and much nicer than some of the larger Airport hotels. Only downside was the £12 car parking charge August 22, 2014
Rated 4.0 out of 5.0 by Great location at a reasonable price. Great place to stay before taking plane trip. Transport to the airport is readily available and reasonable priced. August 21, 2014
Rated 5.0 out of 5.0 by Great Hotel, and staff This was my first time to stay at a Holiday Inn hotel, I was very pleased with the hole of my stay. The room was very good and all the staff was friendly and helpful I will surely stay again August 21, 2014
Rated 4.0 out of 5.0 by Good thing come in small package!! This is a great business hotel to sleep overnight, close to airport, shops and entertainment. The rooms are small but clean, breakfast is included, caters for all and room service is top class. The staff are friendly, free WiFi and everything works. August 21, 2014
Rated 5.0 out of 5.0 by Perfect for airport Stayed here because we had an early flight from Heathrow. Handy Hoppa bus to/from airport terminals. Degree of comfort and service exceeded expectations. Got the holiday off to a great start. August 20, 2014
Rated 2.0 out of 5.0 by Hard to Sleep With jet planes landing and taking off outside our window well past midnight and with a very hard bed and a piece of spring coil protruding from her mattress (?), my wife found it very hard to sleep August 20, 2014
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