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Rated 4.1 out of 5 by 582 reviewers.
Rated 5.0 out of 5.0 by Great stop arriving or leaving through Heathrow Great last night in London before returning to the US. Julio at the front desk and Monica in the restaurant were especially helpful and made us feel welcome. We enjoyed good meals and a good night sleep before returning to the US and look forward to staying here during our next visit to London. October 8, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Used this hotel as we had a morning flight from Heathrow T5. Great room, great staff and good food. Excellent nights sleep - what more could you ask for! October 8, 2014
Rated 5.0 out of 5.0 by comfortable king bed Very comfortable big king bed and great service. It was a pleasure staying there October 7, 2014
Rated 5.0 out of 5.0 by A home away from home! Once again landed at Heathrow after 40 hours of flying. No better place to head than HI Heathrow Ariel for a bit of Holiday Inn Hospitality! Vierka and her team at reception made me feel instantly welcome as they always do and my preferred room was ready and waiting. Food was excellent and the beer cold, as it should be. I enjoyed the short respite so much that I actually stayed again a week later, the night before I flew out! 10 out of 10 for comfort, friendliness and customer care at an incredibly reasonable rate. Well done to all! October 5, 2014
Rated 5.0 out of 5.0 by Great start to the Holiday. Arrived in the afternoon excited to be flying out for our holiday, perfect start when we were able to leave our luggage in the luggage room rather than struggle up in the lift with heavy suitcases.Reception staff very helpful and booked taxi for the following early morning start.Had a very nice meal in the restaurant service was excellent, a good nights sleep undisturbed by other guests coming and going. October 5, 2014
Rated 5.0 out of 5.0 by Good hotel convenient to London Heathrow Hotel was very good. Location is convenient to London Heathrow and car rental return. The staff were very nice and provided excellent service. The food was very good and had a wide selection on the buffet or you could order from the menu. The bar had a varied selections of beer, wine and spirits and also offered food. October 3, 2014
Rated 4.0 out of 5.0 by A very pleasant stay I had to find a hotel unexpectedly due to being severely delayed by the airline. I was very glad to find a room in such a pleasant hotel and enjoyed my short stay. October 2, 2014
Rated 1.0 out of 5.0 by Poor Management and staff 1)You are not thanks for being a member. 2)You will not receive an upgrade. 3)The staff members and management are clueless on how to treat repeat customers. We were told that looking at our point was a private matter, so they do not look at the points unless we ask them. Therefore, there is NO recognition for Reward Members. In fact, they never called us by name or thank us for staying at the property. 4)Get them and get them out mindset. Also, they require a large deposit on pre-paid room. Beware! They will not tell you how much, but it is large. 5)When we had a problem with dirty linen on the bed and the poor quality of the room, the general manager was in hiding. Avoid this property unless you are flying out London the next day. October 2, 2014
Rated 5.0 out of 5.0 by The final stop before heading home Relaxing, stress free atmosphere with a friendly staff to take care of any concerns or requests. Even with airplane take-offs so close the room was very quiet. September 27, 2014
Rated 5.0 out of 5.0 by enjoyable stay one of our best hotel stays. will book again most definately September 25, 2014
Rated 4.0 out of 5.0 by Everything we needed The hotel was easy to find (used the city bus for free as the hotel is at the last stop of the airport free zone). The room is clean and spacious and even has a kettle with tea bags and instant coffee. The hotel staff was helpful and courteous. Free WIFI if you are a IHG Rewards Club Members. Great place to stay for the night before going on to Southampton to catch a cruise. September 25, 2014
Rated 3.0 out of 5.0 by Good recognition of priority members I've used this hotel several times before flying out of Heathrow and I noticed a real improvement in the front desk staff over previous visits (front desk staff were really great). However, the rooms still need improvement. September 23, 2014
Rated 5.0 out of 5.0 by Excellent stopover We spent the night having just arrived from the US and needing a place to stay before heading to our cruise ship the next morning. We arrived earlier than anticipated, but we were given a room right away. Because we were tired, we didn't want to venture out in search of supper, and we enjoyed an excellent meal with excellent service in the dining room. And after a good night's sleep and a very good breakfast, we caught our shuttle and were on our way for the rest of our vacation. I'm usually reluctant to stay in hotels near airports, but noise was not an issue, and I would gladly book a room in this hotel again if needed. September 23, 2014
Rated 5.0 out of 5.0 by Good hotel Nice friendly hotel. Close to the airport.Convenient Bus service for the airport . Good customer service. Nice spacious rooms. September 21, 2014
Rated 4.0 out of 5.0 by PRE FLIGHT STAY Enjoyed our stay and staff excellent. Room hot water tap was broken though. We use this property a lot and find it excellent value and excellent staff September 21, 2014
Rated 1.0 out of 5.0 by Wasn't pleased with my stay The room wasn't made up well. Pillows were such a darn it wasn't like i was living at Holiday Inn Group .. I have lived at Holiday Inn Express which was pleasant chose Aerial only because it's close to H.West. Drive from Airport was longest it took 45 minutes. September 19, 2014
Rated 4.0 out of 5.0 by Comfortable sleep Staff were good and enjoyed the care. Hotel is well placed very near from the airport with free transport to and from the airport. September 18, 2014
Rated 1.0 out of 5.0 by disappointing Room very basic, poor quality bed, pillows flat, no fridge then given dirty ancient fridge when advised. This room was booked to ensure a good nights sleep before going back to Australia on a 24 hour flight. Really shocked at the standard of the room. Never again will I use this hotel or recommend it to others. Nothing like advertised. Would not have stayed once viewed he room but owing to time frame could not. September 18, 2014
Rated 5.0 out of 5.0 by Great staff We stayed one night to catch our flight back to LA. The hotel staff were friendly and accommodating. Nothing was too much trouble. The room was clean, the bed comfortable. We had a pleasant stay and would definitely recommend this hotel to others. September 16, 2014
Rated 4.0 out of 5.0 by Happy Restaurant Much improved restaurant with Specials providing the key. Attentive trained staff. September 16, 2014
Rated 5.0 out of 5.0 by Thank you, staff, location and rooms all excellent I stayed for one night as I was flying from Heathrow. It is very easy to find with lots of parking, staff were excellent, welcoming and helpful. As an IHG member I was upgraded to a very nice room. Very clean, lots of amenities and a very comfy bed. There is a regular shuttle to the airport, which takes 5 - 10 minutes depending on the terminal, so it is very easy to coordinate your travel arrangements. A good hotel, great staff and good recognition of their IHG members. September 15, 2014
Rated 4.0 out of 5.0 by Quit for an airport hotel We stayed on a Saturday night. For an airport hotel it was very quiet. No noise from the planes, no noise from the corridors with later arrivals or early leavers - perhaps this was due to the hotel putting a notice up requesting all visitors to be considerate to other users of the hotel - what a sensible idea! and it worked- well almost - I heard one loud voice talking in the corridor at about 06.00. Our room was clean and adequate . We had requested a quiet room and got one. We ate in the restaurant in the evening. This was a very pleasant experience. Good food and not expensive. September 12, 2014
Rated 5.0 out of 5.0 by great all round experience Although I only had one night accommodation I was extremely impressed by the service I received. Reception flawless and helpful. (7 pm 7th Sept). A super breakfast included in room charge. Bus right outside the door to airport. Highly recommended. September 11, 2014
Rated 5.0 out of 5.0 by great place to stay I will definately stay here again. We were leaving for Los Angeles in the AM and it was perfect for airport ease and great location to visit family as well September 11, 2014
Rated 5.0 out of 5.0 by Excellent stay at Heathrow Good place, looks clean and nice. Bar area attractive and restaurant adequate. Music outside the entrance door TOO loud, as the music in the toilet areas. September 11, 2014
Rated 3.0 out of 5.0 by pretty average Arrived late at night to find bar staff sprawled acrosd reception desk complaining loudly that they wanted to go to bed. Check in was quick and efficient. Room tiny but comfortable. Bar snack overpriced and bland.This place ok for just a few hours stopover. Hoppa bus takes forever - far better to get a taxi. September 10, 2014
Rated 5.0 out of 5.0 by A very comfortable stay. We stayed at the Ariel for one night before we flew to Zurich and we really enjoyed our stay. Check in was straight forward and efficient. Our room was on the top floor, as requested, and was very comfortable. The bed was a touch on the firm side but did not cause any discomfiture. All areas were clean and well kept, but the shower head in the bathroom was rusted in the one position. We had room service and were pleased that the meals arrived within 30 mins and the food arrived hot. At check out the bill was wrong but it was corrected immediately when I pointed it out. Arrived back on Saturday to collect our car and again was welcomed back to the hotel. Picked up the keys and found the car where we had left it. September 9, 2014
Rated 1.0 out of 5.0 by Impossible to relax The stuff does its best with what they have! The hotel is old, thin walls which make you ear what the people next door do an old facility that needs updating!! The bar food is ok, nothing great but ok. The stuff is professional and works hard but the facility again is not good!! September 9, 2014
Rated 2.0 out of 5.0 by Room size Lucky we are less than six foot and rather narrow otherwise moving about in the room would have been a challenge. We have never stayed in such a small room anywhere in the world we have stayed withyoumany times before and had we experienced such a small room we would not have returned. September 6, 2014
Rated 4.0 out of 5.0 by Good stay Our stay was too short this time. May be longer.. We were waiting to get home to Australia. Shall recommend the place to others. Have been there once two years ago September 5, 2014
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