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Rated 4.1 out of 5 by 840 reviewers.
Rated 1.0 out of 5.0 by What a sad sad property Just not of any quality anyone should have to endure, no matter what level of loyalty you are. I had a late arrival but I called and confirmed with them that I would be arriving late and asked about the shuttle, they said no problem but never mentioned that the shuttle stops at a certain time running from the airport to the hotel. I waited around and finally learned that I would have to take a taxi as the bus stopped running! When I called to try to ask the front desk at 12:30 - NO ANSWER! Then once I arrived I was only asked my name not a warm greeting. I told them and again NO recognition that I am a Exec Platinum member! Then I asked to confirm once she handed me my room card.."this is a king bed" correct - she said no its a Single -WHAT...no I said, I booked a King-its on my reservation code and in the notes! She said OH I see but we don't have Kings available now hows a double, I said no that is not what I booked.... It just got worse from there. My room heat/air was broken, I had to call down for another room then finally I get into another room and the same, as they checked ai/heat unit broken (a wrench flashed on the panel). I gave up and stayed in the broken room as I had to get up so early. My final straw with this property was that I requested a wake up call as I had only 3.5 hours left to sleep before my flight and NO WAKE UP call ever occurred. I would have missed my flight if not for my cell phone alarm. I would not even begin to express my disappointment and overall disgust at the service, lack of value felt as an Exec Platinum Member as well as the overall condition of the establishment, utterly disgusting! May 29, 2015
Rated 5.0 out of 5.0 by Really Great Surprise This was the first time I had stayed at a Holiday Inn in sometime and I was so pleased I went back. The whole experience was way above what I had expected. If you are looking for a hotel at Heathrow Airport look no further, you will not be disappointed. May 29, 2015
Rated 4.0 out of 5.0 by Average Hotel As expected, polite and great service from staff with a comfortable clean room but not a great breakfast. May 28, 2015
Rated 5.0 out of 5.0 by Great service Excellent service in the bar and restaurant. There was confusion with a dinner order which was promptly rectified and served quickly. May 28, 2015
Rated 5.0 out of 5.0 by Ideal location for LHR Excellent in all aspects for making air connections at LHR May 28, 2015
Rated 4.0 out of 5.0 by Room, food and staff all fine shame about the soundproofing! I spent two nights in the hotel a week apart before and after long haul flights. The problem is the soundproofing between rooms and from the door to the outside corridor. When someone next door plugs in their charger it sounds like there is someone in your room! People are getting up at all times and when you have just got to bed and the people next door are up shouting in Chinese at 5.30am it rather spoils the sleep experience. I know that this is out of your control but I do think it should be mentioned to guests at check in. Also I paid for a package that included parking for the duration of my stay and then on the final check out morning I got charged another £12.00 for the Friday evening. The staff were fine as was the food. May 27, 2015
Rated 4.0 out of 5.0 by Good service Excellent reception staff, did their best to find a room overlooking the runway for us. Pleasant room but furnished with only one, possibly business, guest in mind; just one comfy chair and a desk chair. Pleasant bar/lounge area. Restaurant tables rather close together and food mediocre and expensive; 'rustic fries' were in fact very overcooked French fries. May 26, 2015
Rated 3.0 out of 5.0 by Ok for overnight stay Place was very noisy and temperature was very uncomfortable at best. The a/c was controlled centrally and can't be adjusted in room. Bathrooms were smelly and dirty. May 26, 2015
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