Rated 3.6 out of 5 by 167
Rated 4.0 out of 5.0 by Bobster1968 Great service top class staff
The staff at the hotel are very polite & helpful. The food is very good & the amenities are excellent the only thing wrong is the rooms/bathrooms are very dated & could do with upgrading but on the whole the hotel itself is good.
July 1, 2014
Rated 1.0 out of 5.0 by largeteddybear Poor Hotel - Never Improves
I have been staying at the Holiday Inn @ Shepperton for work for many months and have been disappointed with the stays, I havevnow stayed in many rooms and they all have faults such as lights not working, beds with castors missing, electrical sockets that do not work, bath plugs that do not hold water, bath taps that have so little flow it takes 2-3 hours to run a bath. Every week when I check out, I report all the faults. Many weeks later I get the same room to find nothing has changed.
This is an old hotel that needs serious investment. I have discovered a much better hotel not far away and will not stay in this one again.
June 30, 2014
Rated 5.0 out of 5.0 by 'Bel Very comfortable hotel and pleasant staff
My husband and I have stayed in this hotel many times when visiting our son and family. We find it very convenient for many attractions such as Hampton Court and the RHS gardens at Wisley. The staff are always very polite and helpful. Rooms a good size and the bathroom clean. Will certainly stay again.
June 26, 2014
Rated 4.0 out of 5.0 by Pauldav excellent staff
Staff very welcoming and informative of local area,good variety at breakfast.Did not have any evening meals as we were traveling in the day but looked good.
June 25, 2014
Rated 5.0 out of 5.0 by MoreButtons lovely
a nearby hotel cancelled our reservation so we were stranded. The Holiday Inn came to the rescue - it was better and cheaper!
June 23, 2014
Rated 5.0 out of 5.0 by MGD71 Wifi Provided Free Of Charge
Great hotel at good rate, additional WIFI charge was waived, which gave a real feel good factor
June 16, 2014
Rated 2.0 out of 5.0 by BazzaC Disappointing
Not a very good experience. Unlike Holiday Inn's in Thailand, this was very poor. Room too small, no concierge service, we had to take our own bags to and from the room. Food OK. Breakfast good. General staff experience was OK, but in general this was not an ideal stopover. Only benefit was I used my points for a free night. I would not want to pay to stay in this hotel.
June 15, 2014
Rated 4.0 out of 5.0 by AnnC47 Comfortable room, friendly welcome
I have stayed here three times now. Each time very prompt service at reception, very welcoming. Comfortable room, good breakfast.
June 14, 2014
Rated 3.0 out of 5.0 by JulesD Clean
Lovely hotel from the moment you walk in... The rooms just don't reflect the up-to-date interior of the main hotel. Although the room we stayed in (paid extra for a suite) was clean, dark
June 14, 2014
Rated 5.0 out of 5.0 by Jfm10 HI Shepperton Review
Very Good all round, price, friendliness, room, location, parking.
June 10, 2014
Rated 2.0 out of 5.0 by Ian7000 Holiday Inn Shepperton
The staff were efficient, polite and Friendly. Communal areas and room were very clean, however rooms are a bit small and dated.
For a one or two night stay it's fine, but would not want to stay longer.
Review based on twin room that I stayed in.
June 9, 2014
Rated 4.0 out of 5.0 by CarolK7 60 Birthday
Very speedy check in, room was very clean ample room for an over night stay. The bed was very comfortable and the tea and coffee making was good. There for a party which was held at the hotel food was very good and staff excellent
Breakfast was superb as was the staff.
Very fast check out. .
June 5, 2014
Rated 5.0 out of 5.0 by Interested7 Lovely stay, pleasant staff
Very pleasant stay.
I will certainly not hesitate to return or recommend
June 3, 2014
Rated 5.0 out of 5.0 by gjg11 Good facilities and great room
We are a family of 5 and stayed at this hotel for 2 nights. Very unusually they allowed us all to sleep in 1 room, which is a constant problem with 3 children as most hotels try and sell you 2 rooms. The room was a suite which was great as there was lots of space and 2 tvs. We ate in the restaurant on the first night - the meal was excellent and great value. We also used the leisure facilities which were very good. Overall I would recommend this hotel, especially to families. It is also very close to Thorpe Park and Chessington.
June 1, 2014
Rated 5.0 out of 5.0 by pause55 Quiet hotel with leisure area
Nice quiet hotel with wonderful exercise area complete with good sized swimming pool.Had a good nights sleep with no disturbances ,followed by a lovely breakfast.Highly recommended with very friendly staff.
May 31, 2014
Rated 5.0 out of 5.0 by benji77 Good Hotel Great Service
I have not stayed at the Holiday Inn London Shepperton before but was pleasantly surprised when I arrived. I booked this hotel because I am a IHG rewards member. Check in was very quick and smooth. My bedroom was what I expected of the Holiday Inn brand, modern, clean, spacious, big 32" LCD TV, good WiFi connection. Had dinner in the bar, lovely atmosphere, very bright, airy and contemporary space, service in the bar was excellent, special credit to Pawel who was fantastic, the food was delicious. Good selection of hot and cold food at Breakfast, nice full english, fruit, yogurts and pastries. Staff were very friendly and welcoming, nothing was too much trouble, reservations team very accommodating, would definitely stay at Holiday Inn London Shepperton again.
May 16, 2014
Rated 5.0 out of 5.0 by Arsenalfc Great hotel with excellent facillities
Really enjoyed the whole experience, used training room and pool with pleasure the staff where all excellent the only negative was a little tlc is needed in the bathroom was a little " tired" but overall great value for money.
April 26, 2014
Rated 5.0 out of 5.0 by BandJJ An amazing time
My wife and I with our 2 year old son stayed for 2 nights over the Easter weekend. The staff went the extra mile and nothing was too much for them. They even arranged fun activities for the kids after Easter lunch.
Hotel very relaxing and we had an amazing break, just what we needed.
Many thanks to all the staff once again
April 25, 2014
Rated 3.0 out of 5.0 by Glorianna Glorianna
We booked a suite, but when we got to the room the settee had been removed leaving only one arm chair for the two of us.In the evening for dinner we ordered the chicken. This was so tough that my wife could not cut it and I had a great struggle to cut and in the end gave up.
April 25, 2014
Rated 5.0 out of 5.0 by Pmcaero Pleasant Surprise
Last minute booking using points. Not the best located room but we didn't ask to change, bed very comfortable, very well 'lightproofed' for a good lie-in! All staff that we encountered very attentive and friendly, Hotel clean, comfortable with relaxing surroundings. Breakfast was well stocked and our requests were swiftly attended to.
Had stayed in this Hotel in it's former guise and then it was a little dated and tired, very much improved, would highly recommend!
April 21, 2014
Rated 4.0 out of 5.0 by Peter1969 A very comfortable getaway
Quiet and comfortable.
Good food and friendly staff.
This hotel with a more central location would be perfect, but on the other hand I would recommend this hotel for meetings venues and getaways. You are unlikely to be disturbed and the facilities are great.
April 14, 2014
Rated 5.0 out of 5.0 by Bevy9015 Great Service
I have been staying at the Holiday Inn Shepperton approximately 2 weeks out of every month since last July. As I read over the guest reviews, I felt the need to write a review as well, because who would be more qualified than me to write one!
I agree that the decor in the guest rooms is dated; however the rooms are always clean, which is of most importance to me. I too found the rooms cold during the winter months; however as soon as I would request a portable heater, I would have one delivered to my room within 15 minutes. I also did not care for the bedding that one guest mention in their review; however the comforter on my bed this time is perfect.
The biggest drawback of staying at this hotel is probably the location since it is not in a city center. The garden is very large with frequent "winged" visitors from the nearby bird sanctuary; however due to the remote location, the nearest train station & shops is about 1.5 miles away. However, the hotel can recommend a local taxi service that is very reasonably priced.
The main reason that I choose to stay at the HI Shepperton is because of the staff. I have stayed at hotels all over the world and even though I can't recall ever receiving poor service at any of those hotels, the staff at the HI Shepperton is by far the best! They have a very low turnover rate; therefore it is like having "family" around me when I am away from home!
If you are looking for a 5 star luxury hotel by US standards, then the HI Shepperton is probably not for you; but if you want clean rooms with a friendly hotel staff, then this is a great hotel.
March 30, 2014
Rated 3.0 out of 5.0 by Jon1 What a shame
Over the past few years I have been visiting the Holiday Inn - Shepperton at least once a year but this may well be the last. The hotel bedroom was looking so in need of care and attention. Yes, the room was clean but the décor was sadly in need of attention. What really made the room so poor were the beds - two single beds both with mattresses that should have been replaced some time ago. Also, the in-room kettle was in very urgent need of replacement - the lid fell off when I came to use it.
It did not help matters that the Saturday night's sleep was disrupted by 'younger guests' running up and down the corridor and banging doors for some time. Also, some #possibly only one or two# of these 'young people' actually got out onto the flat roof and were running about outside for some time.
When I mentioned this on check out I was told that the kettle would be replaced but that many of the beds in the hotel were of a similar condition so there would have been little point in my asking to be moved.
All of the above, plus the 'poor' #everything was cool rather than hot# breakfast did not make the most pleasant of stays.
The Holiday Inn - Shepperton could be such a lovely place but it urgently needs attention. it cannot trade on past glory for ever!
March 22, 2014
Rated 4.0 out of 5.0 by Rich232 Very helpful staff, always tried to assist.
Great place for a relaxing night, swimming pool excellent and the gym if you can be bothered.
March 7, 2014
Rated 4.0 out of 5.0 by Neil-HW Nice Stay, but watch out for reserved funds afterwards
Great stay. Bill settled on departure, but funds to equivalent were still 'reserved' on my card therefore double debit) sending me into the red. Luckily I checked my bank account and was able to transfer money in to cover. Had I tried to use my card anywhere else it would have been declined. My bank says funds will not be released and credited back to my account for another 5 days! make sure it doesn't happen to you.
February 11, 2014
Rated 1.0 out of 5.0 by Ganesfarm Penguins and polar bears will love it
This place just seems to get colder and colder. Now, there was a power cut in the area which caused a problem when I was there. However, I am not talking about that. The hotel was refurbished within the last year and they took out the curtains from the massive, single-glazed windows in the lounge and replaced them with pretty little things that don't actually shut. They aren't even curtains. So, when the temperature outside is cold and especially when the wind is onto the windows, the lounge temperature plummets. Asking at reception has no effect. Sometimes they even say that they will turn up the heating. It's just that you have to wait until July before it takes effect.
February 3, 2014
Rated 4.0 out of 5.0 by Ganesfarm Friendly staff and good facilities
I stay here a lot. Probably a couple of days every other week. The staff are always friendly and are keen to look after their guests. The hotel is often full and so they try to optimise breakfast service, etc. I like the fact that you help yourself to tea and coffee, but am disappointed that the choice of food is limited to the "bog standard". This weekend I stayed in the Holiday Inn, Oxford which serves granola for breakfast. Why can't Shepperton do this? (I have asked..).
Rooms can get cold, but extra heaters are availbable.
The lounge is a little soulless.
For a regular business hotel, it does all that you would ask.
January 26, 2014
Rated 2.0 out of 5.0 by Chris RW Disappointing and expensive
I've stayed here the last few weeks in three separate rooms and each were similar. The rooms were cold, the air-con was turned fully up and although noisy didn't heat the room to a comfortable temperature, not helped by the extractor vent in the bathroom which I had to block with a bag. The bed and pillows were comfortable, but unfortunately let down by undersized sheets and duvet which barely covered and wouldn't tuck in. My duvet cover was torn and there were no additional blankets in the room. The room décor itself was very tired, with wallpaper peeling in places and many of the light fittings were either broken, loose or didn't work. On the plus side the television was a fair size with a good reception.
With regard to the bathroom, the bath was worn with hair-dye stains and the sealant was old, discoloured and looked a mess. The hand shower hose was split and so didn't work. The toilet seat was very loose and didn't flush particularly well. I also noticed a few of the floor tiles were cracked.
As far as room service went, the room was clean but on more than one occasion the tea/coffee making facilities weren't replenished, and unfortunately towards the end of my stay a carrier bag with some provisions I had bought was removed from the room after cleaning, possibly mistaken for rubbish despite being full and everything in it unopened. The reception was twice notified, but there was no follow up.
The breakfast/dinner food was good, although expensive with a very limited dinner menu and small portions for the price. I ran out of choice after a few days, and ate out when able.
On the positive side, the pool facilities were very good and very clean, I cannot comment for the gym as I didn't use it! However the car park was always very full in the evenings, I think due to non-residents using the facilities.
In summary, I think this hotel needs to try much harder for the cost - I have stayed in better accommodations that are much cheaper. I think that many businesses will happily pay the tab for their clients here, but I would be disgusted if this stay had come out of my own pocket.
January 18, 2014
Rated 1.0 out of 5.0 by Jallenz So cold
I have to agree with other reviews, this hotel is so cold. I arrived in the evening and it took over 3 hours for the room to get warm. I had to keep the air con on all night just to stay warm. The room service was ok but not 4 star cooking. I used to stay here a lot but moved to a hotel in weybridge. I wanted to give the shepperton location another chance, but I have to say I will not be back anytime soon
January 17, 2014
Rated 5.0 out of 5.0 by alwayslearning Great improvements based upon customers reviews
As a frequent business traveller I am bombarded by customer questionnaires/surveys, often then wondering to what effect.
I have stayed at the H.I. Shepperton a great deal over the last 3 years, occasionally reading the online customer reviews, some have been accurately critical of some areas in the hotel, though the vast majority are rightly very positive. I have been very pleased to see the hotels positive reaction to many of the critics , including to one of my comments regarding poor heating/aircon.
This has been fixed and works just fine now, and there has been a general improvement (mainly to the building/décor)based upon some of these detailed comments.
Overall the staff are very friendly, helpful and diligent, providing a good selection of freshly made restaurant and bar service meals. The rooms are clean and fresh, and the beds and pillows live up to the advertisement claims.
Its impossible, as they say, to please all of the people all of the time, but this hotel listens, and then reacts.
So, credit where its due...Good job!
January 13, 2014