English
London - Heathrow
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-20-89900000
Hotel Fax: 44-20-85647744
Hotel Fax: 44-20-85647744
Rated 4.1 out of 5 by 231
reviewers.
Rated 2.0 out of 5.0 by kdsyyz Not good value
One night staff at the Holiday Inn Heathrow airport while in transit (week day arrival at the hotel around 8pm with departure the next morning around 10am).
As a Platinum Member spending scores of nights with Inter-Continental Group hotels, I expected better.
I was not acknowledged as a Platinum member.
Staff (especially Georgina at check in on the night shift) were often abrupt in responding to requests.
I did NOT ask for or receive an upgraded room. However, as a frequent / (premium?) guest, I would have expected to have received one of the better rooms in the category booked. The room I was checked into was in a lousy location on the corridor; far from the desk, while yet in a heavy traffic area. Noise insulation was less than satisfactory, seemed like I could hear every footstep in the corridor.
Staff in general appear disinterested with their work. This is an observation of the front desk staff on both the evening and night shift as well as the restaurant staff on the morning / breakfast shift.
In terms of staff and property quality, the Holiday Inn Heathrow @ Bath / Sipson would give motels a run for their money. For their price point though, they are a lousy deal!
May 19, 2013
Rated 5.0 out of 5.0 by Tonyseabass Suprised
Right from Parking to welcoming Receptionists to Clean Rooms, Polite Staff, great Food & Drink it was a very pleasant stay and we will stay again
May 19, 2013
Rated 4.0 out of 5.0 by sprinkbok All good
A good all round hotel. What one has come to expect from HI Express.
May 18, 2013
Rated 4.0 out of 5.0 by ABukky7 Quite good
It exceeded my expectations, the rooms were comfy, and clean. Staff were friendly except when they didn't note my wake up call as I almost missed my flight. Overall a very good hotel.....Weill stay they again and again for sure
May 18, 2013
Rated 3.0 out of 5.0 by WorldTravelerDM Room for Improvement
We received good value but: the included breakfast buffet food quality was so-so and wasn't replenished adequately, the breakfast servers ignored us, the breakfast room was noisy, the guests in the next room were noisy until midnight when I went to their door to ask them to be quieter, the front desk staff could have been much more helpful with local transportation - the U3 bus to/from Heathrow is free, they suggested the Hoppa Bus or taxi. I wanted to pick up a rental car at Alamo- they didn't know where Alamo was located and made no effort to find out- they suggested a taxi. Later, I found out Alamo was a modest walk (less than a mile) away. There is much room for improvement.
May 18, 2013
Rated 5.0 out of 5.0 by PennyPanAm Location
The location is great for an airport layover. Even though our room was right on Bath Road and across from the airport, it was very quiet. Having a restaurant on premises is always a plus when traveling and there is also a pub around the corner.
Georgia at the front desk was super. She answered all of my questions with a smile. We were treated like friends. We will stay there again!
May 17, 2013
Rated 4.0 out of 5.0 by Cyndi1 Nice hotel
We enjoyed our stay. We were flying out of Terminal One, Heathrow Airport the following morning. Usually fly out of Gatwick, but flight has changed. Checked in before returning our rental car and the staff were very helpful giving us directions to the closest gas station and our auto rental company. Room was nice and clean. Very quiet. We ate in the bar and again the staff were very friendly. Nice meal. We will stay again on our next trip to UK.
May 17, 2013
Rated 5.0 out of 5.0 by wizbuf Birthday treat
The hotel was very clean and comfortable. The receptionist was extremely helpful and even gave us an upgrade as it was my husband's birthday along with two free drinks in the bar to celebrate. Breakfast was excellent with a good choice of hot and cold food. I can thoroughly recommend this hotel.
May 17, 2013
