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Rated 4.2 out of 5 by 686 reviewers.
Rated 4.0 out of 5.0 by Comfy n' cozy! Comfortable spacious room---courteous staff---proximity to Heathrow--- September 15, 2014
Rated 5.0 out of 5.0 by Superb customer serrvice After a very average stay caused by a few unexpected issues with hot water, wifi and the airport transfer with the hotels third party service provider, i left comments regarding my dissatisfaction. To be honest i didn't expect to hear anything, it was a one night stay, and then only for literally 8 hours. I was contacted directly by the hotel general manager within 24 hours of my return home, who apologised, addessed the issues directly and credited my IHG rewards account with a nights stay, in the event of not being able to return to the HI Heathrow. Excellent customer service that went above and beyond the inconvenience of my original issues, not all of which were under the control of the hotel. Well done Holiday Inn Heathrow, this makes a world of difference to my initial impression, and i would happily visit again, based on the customer care you have shown in my case. September 15, 2014
Rated 5.0 out of 5.0 by A Quiet Room I think this is my 6th stay here overnight. I really like this hotel. Close to the airport for the shuttle (20 minutes) to T3. The staff are friendly. I had two bags this time and the girl on the front desk helped me to my room. I had hurt my foot and was glad of the assistance. The room was on the 1ground floor which was good. Not so many double doors to go through when taking the lift. No view but I had seen it before. Lovely curry in the bar and my free drink (Gold card member has a choice of drink or points). I always go for the drink. The room is spacious and welcoming. I like the tray with biscuits! Big fluffy towels. I did not use the amenities or have breakfast as time was short. I will stay here next trip. I have recommended this hotel to my daughter and her family for their trip in October. September 15, 2014
Rated 5.0 out of 5.0 by Wonderful Stay and Great Personalities I felt very comfortable and was very welcomed by all during my stay here and i would recommend it to anyone. September 14, 2014
Rated 4.0 out of 5.0 by Good Breakfast Always a good breakfast,made nicer by lovely waitress Cheryl September 14, 2014
Rated 3.0 out of 5.0 by Not quite as good as before The evening meal was poor and no chef at breakfast to cook eggs. Apart from that everything elsa was fine September 11, 2014
Rated 4.0 out of 5.0 by Good service again but hard bed It's hard to fault this hotel, being so close to Heathrow and coming off of a 21hr flight, all you want to do is sleep in a good bed. The bed we had was pretty hard though. Saying that though, everything else was good, food was good, the service was a good as we received last year we stayed here. The bed comfort was the only issue, apart from that, it's an excellent, convenient hotel to stay at after a long flight or before going home. September 11, 2014
Rated 5.0 out of 5.0 by Friendly frontdesk staff The frontdesk staff are very friendly and helpful. They even helped me to fix the problem when I tried to send email with my cellphone. September 10, 2014
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