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Rated 4.2 out of 5 by 594 reviewers.
Rated 4.0 out of 5.0 by Great airport hotel. This was our third stay at the Heathrow Holiday Inn. It has everything that the weary traveller might look for in an airport hotel: easy accessibility with the Hoppabus service, clean and quiet rooms, in-house restaurant with a wide variety of food choices as well as friendly and efficient staff. Thank-you! September 3, 2013
Rated 5.0 out of 5.0 by Excellent Value and Service I can't fault the service at this hotel, it was wonderful. Very helpful staff and waitstaff. Very comfortable room. I was not recognized as being a IHG Rewards Club Member as I have been at other hotels, not a big deal really. I did find the food overpriced, but was expecting that. Unfortunately there was no option for subtitles on my TV remote so I was unable to watch TV as I am hard of hearing and did not want to bother my neighbors, this really was the only annoying thing about my stay. August 30, 2013
Rated 5.0 out of 5.0 Convenient Airport Stop Very comfortable room, great breakfast, close to airport. Cab and shuttle cost about 10 pounds for 2 people way. Wish shuttle were more reasonably priced. August 30, 2013
Rated 5.0 out of 5.0 by An Unexpected Pleasure Fantastic, warm staff. Well-equipped rooms. An excellent dinner buffet. This hotel far exceeded my expectations for an airport hotel. Will most definitely stay again. August 30, 2013
Rated 5.0 out of 5.0 by What a great find! I booked through internet from the US just wanting a basic "bed and shower" for the night before catching my flight back home. Boy was I taken aback. A gorgeous lobby, beautifully laid out with reception staff at the standard of many VERY upmarket hotels I've stayed in - both in UK and in the US. My room was gorgeous, sparkling clean and comfortable. I had a tea kettle ready for tea and biscuits for a snack. Great bathroom (again sparkling clean). I needed assistance in buying a Hoppa ticket in the lobby from the machine, and the gentleman on reception called in a replacement for a few minutes while he helped me. Everyone I met went above and beyond. I have already recommended your hotel to several friends who also travel and will continue to do so. I will certainly be back with you next year and the high qualify of your facilities and service has recommended that I use IHG more often. Thank you so much August 29, 2013
Rated 3.0 out of 5.0 by Room was OK Very bad experiance on check in. Rude bolshy receptionist. Room comfortable. Nice to have a fridge. TV didn't work & had to have it "rebooted" Breakfast only average. Parking expensive. August 28, 2013
Rated 5.0 out of 5.0 by Great place to stay at Heathrow good option for Heathrow business stay hoppa bus access August 26, 2013
Rated 5.0 out of 5.0 by Feedback This is a good property and is recommended to all who would like to have a comfortable stay in London. Only suggestion is that at least one drinking water bottle should be provided in all the rooms irrespective of the class of booking. Concierge service is excellent. August 25, 2013
Rated 4.0 out of 5.0 by Great location, good value, good service Stayed at this hotel overnight before a flight to the US. We enjoyed our stay and had everything we needed. Our only negative comment is the high price of meals in the restaurant. August 25, 2013
Rated 5.0 out of 5.0 by Surprisingly quiet Despite the fact this hotel is a stone's throw from the runways at Heathrow, I didn't hear a thing - always a major concern at airport hotels. The room and bathroom were spotless and spacious and the bed quite comfortable. There's a "Hotel Hoppa" bus every 20 minutes to Terminals 1-3 and every half hour to T5. It takes about 10 minutes (or less) to get to T1 and about half an hour to get to T5. August 25, 2013
Rated 5.0 out of 5.0 by Great value Was pleasantly surprised. The room and amenities were comparable with much higher priced airport motels we've stayed at in other European cities. Our room faced the airport, but was quiet with the windows closed. The restaurant was pricey, but there are numerous other more economical choices nearby. August 24, 2013
Rated 4.0 out of 5.0 by Convenient for Heathrow airport A friendly welcome to a clean and comfortable hotel. It was easy to park and easy to leave the car with the stay and park scheme. Taxi ride to terminal 3 only took 5 minutes. The only improvement would be a greater range of vegetarian food and to have the food labelled so it was clear which food was vegetarian without having to ask. August 22, 2013
Rated 3.0 out of 5.0 by Poor service but quiet and clean Some staff completely uninterested, very expensive drinks and food but good location, fantastic not to be able to hear planes and room was very comfy. Staff really should be able to give clear instructions on how to get to different terminals of airport. August 22, 2013
Rated 5.0 out of 5.0 by Unexpectedly Good We were really surprised with our stay. Even though it was just for one night, it was a pleasant experience. The staff were really friendly and helpful. It makes such a big difference when you have the right staff. We expected a typical impersonal experience, but it was everything but impersonal. The room was comfortable and spacious. It felt quite homely, in spite of being a chain hotel. It was well maintained and very clean. We got excellent value for money, but that was largely because we had a special offer. If we had paid the regular fair, the value for money would not have been as good. I would easily recommend the hotel, especially if you can get a deal. August 21, 2013
Rated 4.0 out of 5.0 by Convenient to Heathrow Terminal 1 I booked this hotel because it is near Heathrow Terminal 1, where I had to catch an early morning flight. The taxi driver at Heathrow was resentful at having to drive me such a short distance; he made me divulge my destination to the dispatcher, who gave him a chit to rejoin the taxi queue once he had dropped me off at the hotel. Even for such a short distance, the meter fare from Terminal 1 to the hotel was £11. Perhaps I should have waited for the hotel shuttle bus (£4.50), but London was having a heat wave and I wanted to get settled at the hotel. My room was large, clean and quiet, and the price was good in comparison with that of central London hotels. Unfortunately, due to the heat wave, the room was stuffy, and the air conditioning was blowing, but not producing cool air. Rather than ask for another room I just used an oscillating fan to attempt to keep cool in the night. In addition, the ice machine on our floor wasn't working either, and the front desk clerk advised me to ask at the bar for a container of ice. In the morning, I opted not to buy the rather expensive hotel breakfast but to find a cheaper meal at the airport. I took the hotel shuttle bus for £4.50 back to Terminal 1. A machine in the hotel lobby sells tickets for £4.00, but it wouldn't accept the coins I put in. All in all, this hotel has a great location, but for me the facilities were not quite up to par. August 20, 2013
Rated 5.0 out of 5.0 by Perfect pre flight stop over We had a large, comfortable and very quiet room. A tasty evening meal and with the hotel just a stones throw from the airport, I would definately use it again. August 20, 2013
Rated 5.0 out of 5.0 by Excellent hotel close to airport Excellent hotel close to the airport. Room excellently maintained and staff very friendly and helpful. August 19, 2013
Rated 4.0 out of 5.0 by Need for free wifi... I use Holiday Inn's extensively and while I was happy with the overall comfort and services, I am disapointed that this hotel did not provide free wifi as I have found in many IHG properties in other countries. Internet connection is vital for most travellers and I feel that it should be provided free of charge or certainly at a much lower cost. August 19, 2013
Rated 4.0 out of 5.0 by Nice clean hotel, friendly staff, great value for money. There was only 1 issue with my stay and that was getting there from Heathrow. There are 4 holiday inn Heathrow's and from terminal 1 there are no taxis, there is a bus but it doesn't travel to this hotel. I had 2 options of go to terminal 3 for a taxi or get on the bus to another holiday inn and get a taxi from there. (Taxis have a minimum charge of £10). Once I eventually arrived the staff were friendly and the room itself was superb for the price. The bed was very comfortable and the bathroom was in like new condition. I would definitely recommend. August 19, 2013
Rated 1.0 out of 5.0 Comfortable, but no Internet access I was really satisfied with the service of the Holiday Inn Heathrow until I realised that they do not provide unlimited Internet access during the stay. Few days before arriving to the Holiday Inn Heathrow, I traveled to Italy and I stayed in low category hotels and hostels; and even on those hotels and hostels, I had unlimited Internet access for free every day of my stay. For that only reason, I am not staying again in a Holiday Inn, sorry! August 18, 2013
Rated 4.0 out of 5.0 by Great Service My husband and I overnighted here before taking our flight home to the US the next day (Monday) from Heathrow. We arrived at the hotel on Sunday morning around 10AM and were offered the opportunity to check in in spite of the early hour. As we had a full day and wanted to go into the city to see some of the sites, we asked the young lady at the front desk for directions on how to use Tube (public transport) to get to central London. She (I believe her name was Georgia or Georgiana) happily gave us detailed instructions on how to both go and return and her suggestions were spot on. Though the tube ride was long (~90 mins to where we were going with all of the stops and some track construction), we had a beautiful day in London. The hotel property is close to Heathrow (though you don't hear the planes), so we were able to get to the airport for our flight for free in <15 mins. I would not suggest staying here as a base for seeing London tourist sites, but if you have an early flight out the next morning like we did, it is fine. August 18, 2013
Rated 1.0 out of 5.0 by Bed slumped on one side. The staff were very pleasant, and the food was good. The bed had a slump in it, which made it difficult to sleep. We were booked for 4 nights and checked out after the first night as a good nights sleep was not had. I am a Platinum member and received an upgrade, which had this bed, previously mentioned. As well, this property DOES NOT have a FREE shuttle to the airport. August 18, 2013
Rated 5.0 out of 5.0 by Well worth it Loved the Air Con Very comfortable beds Got the view I asked for to be able to see the Planes. August 17, 2013
Rated 4.0 out of 5.0 by Comfortable well spect room Comfortable spacious room, close proximity to heathrow airport Staff friendly and helpful August 16, 2013
Rated 5.0 out of 5.0 Comfortable Overnight stay I had only a few hours stay in this hotel before catching an early morning flight to Edinburgh. I must say the room is clean and the bed is comfortable. Location is very stategic to Heathrow airport (any terminal). Highly recommended ! August 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed and room; very accommodating staff Our four (4) nights stay has been very satisfying for me and my wife. We felt relax and enjoyed the comfort of the room. Hence, we felt physically strong for a long flight when we left the hotel. The staff were helpful and accommodating as well. It's quite a memorable experience for both of us. August 13, 2013
Rated 4.0 out of 5.0 by Comfortable bed, large room, easy parking We were pleased with the size of the room and the size of the bed (stated as "double" in the room description but it was larger than the normal 4ft 6 ins). The bed was also comfortable. Although next to the airport, the double glazing kept out the noise (but this did mean we couldn't have the window open) and once in our room we could not hear noise from inside the hotel. There were empty spaces in the basement car park, although we had understood from the website that we might have to park at a nearby Holiday Inn and get the shuttle bus - not ideal. CONS: As in all hotels, we could not get the temperature right with the air conditioning and no shower caps were provided in the bathroom. August 13, 2013
Rated 4.0 out of 5.0 by Brilliant for Terminal 4 Easy to get too, just off the motorway. Easy checkin with ample parking in a safe underground car park. Felt safe and secure with clean well aired clean bedrooms and facilities. Ample shuttle buses if needed. Drove straight to Terminal 4 without any hassle. Would recommend hotel but not to eat in the hotel we found the meal very poor quality. August 13, 2013
Rated 4.0 out of 5.0 by Comfortable hotel near Airport The hotel is ideally situated near Heathrow Airport. There is a Hoppa bus that plies regularly between the hotel and the airport so it is very convenient. The free shuttle bus also stops near the hotel (convenient if you have no baggage) from the Central bus station. Food at the hotel is good. The rooms are bigger than in Central London and so if you do not mind shuttling long distance (1 hour) by Piccadilly line, the hotel is excellent. August 11, 2013
Rated 4.0 out of 5.0 by Pros and Cons We stayed 3 nights at this hotel because of proximity to airport and I have platinum status. Pros: Clean and comfortable room, reasonable rate, close to airport, free bus from LHR Central Bus Station and drop off close to hotel, helpful staff for the most part, breakfast was good Cons: bus station for free bus to Central Bus station and terminal 1 was a good 10 minute walk from the hotel, 50 minute ride to London via the crowded tube, no recognition at all at check in for platinum status, staff helpfulness varied but most were good, limited dinner menu. Food at the Italian restaurant and pub down the street was good August 11, 2013
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