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Rated 4.2 out of 5 by 686 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service |Good hotel for the price paid, very good check-in service. January 3, 2014
Rated 5.0 out of 5.0 by CLose to airport Nice hotel very close to the air port. they do have a shuttle as well and breakfast available. It was nice to relax a bit before traveling. January 2, 2014
Rated 5.0 out of 5.0 by Good value for money Good night spent at this helpful and convenient hotel. Only slight let down is the food which didn't taste fresh or interesting - work on this and it will be ten out of ten all round as all other categories are good quality and excellent value. Service was a real high point - brilliant staff. January 1, 2014
Rated 4.0 out of 5.0 by Very good The breakfast was one of the best we've experienced anywhere. The stay was excellent, clean room, helpful staff. The room was very extremely quiet which in surprising given how close it is to the airport. December 31, 2013
Rated 5.0 out of 5.0 by Elegant and Comfy Hotel lived up and above standards, Husband and I checked in on the night before our departure and this hotel was just the best way to kick start our holiday. The staff were so friendly and professional. Food was awesome, we've decided we're going to do this on our next holiday. December 29, 2013
Rated 3.0 out of 5.0 by Bar Ordered drinks at the bar and placed the invoice on my room, therefore it was a shock to find a service charge of 10% on my bill when all the barman was doing was pouring my drink. December 23, 2013
Rated 5.0 out of 5.0 by consistent excellence I have stayed many nights at this hotel property over the past three years. The level of service, quality of the room and overall experience are consistently excellent. The latest revision of the menu has added to the comfort of the stay. If you are arriving at or departing from LHR there is no better hotel. December 22, 2013
Rated 5.0 out of 5.0 by Once again, an exceptional Hotel with brilliant Staff Arrived after a long journey, and as I have used this hotel a few times, it ceases to amaze me the attentiveness of the Staff. Always willing to help (if you stand back and watch them with other people). The professionalism and pride oozes from them. I met the new restaurant Manager, who took my criticism about the menu writing being to small, he said that the fonts were incorrect and would be changed. At breakfast, I met 'Aish', the Manager of the evening when I had been there previously, he remembered me! It is this attention to detail that makes this Holiday Inn one above its Peers. Many thanks. December 15, 2013
Rated 5.0 out of 5.0 by Great Stay We live 300 miles from the hotel so we use it to help recover from jet-lag when we fly in from San Francisco. The downside is the £16 return bus (for 2 people) fare from the terminal - this is nothing to do with the hotel but what a rip off. Hotel Hoppa bus (or whatever they call it, in Los Angeles or San Francisco cost nothing). Why the Holiday Inn (Heathrow has 3)? The Sipson Way Holiday Inn has a great dinner deal - 3 courses for a reasonable price - go and check it out. Why don't they all do it - the £15 burger is ridiculous in some. Restaurant was full - funny that - I wonder why. Quick tip - the Holiday Inn at Newport, Wales does the same - and their restaurant is full as well. December 14, 2013
Rated 4.0 out of 5.0 by Great for an overnight before an early Heathrow flight This is a comfortable hotel with friendly staff near Heathrow airport. There is a restaurant and lounge on the property which is good since there are not many other alternatives nearby. It is on the hoppa-bus route which makes it easy to get to and from the airport. We called a cab because we worried about the time to take a bus, but we need not have worried. We saw the bus come by while waiting for our cab and wished we had planned that instead. It would have been less expensive. I wouldn't use a hotel this far out of town for spending time in London since it takes quite a while to travel into the city, but it is good for an overnight stay before an early flight. On the other hand, if you want to save a little cash and don't mind the time (30-60 minutes) to take the overland or underground into the city - it would be something you could do. December 14, 2013
Rated 2.0 out of 5.0 by Over the top loud music in bar When we arrived to check in we were greeted by ear-deafening music from a live band that was playing in the bar/restaurant. Unfortunately, the area is completely open to the registration desk and the noise was so loud I could not hear the staff person nor could she hear me. We had to SHOUT at each other in order to obtain our room key. I have never experienced anything like this EVER before and we travel frequently. It was impossible to get anything to eat or drink while this excessively loud band played. Clearly the low ceilings in the area added to the loudness. The band could have easily played at half the sound level, sounded good and been courtesy to other guests staying at the hotel. We tried to order room service and set up a wake up call, but the noise was so loud the people at registration could not hear the phone ringing. Honest! We won't be staying at this particular HI again. December 10, 2013
Rated 4.0 out of 5.0 by Great stay - as always Stay here every couple of months. A very relaxing stay; easy access to the airport but a good night's sleep due to the excellent glazing. It is nice that staff not only recognise me as being an IHG Rewards member at check in but also recognise me as someone who has stayed there before. The same goes for service staff at breakfast. Quite something that they remember I have tea, not coffee! Good room; good service and good value. December 10, 2013
Rated 4.0 out of 5.0 by Good value but Everything was excellent except: The room smelt as if it had been previously occupied by a smoker and deodorised. The open double glazing and uncomfortably cold temperature in the room seemed to confirm this. December 7, 2013
Rated 4.0 out of 5.0 by great experience first time i have stayed at a hotel near heathrow. it was an excellent choice. was concerned about noise, but none. inclusive breakfast was lovely and heathrow shuttle bus on time. only one gripe, the coffee in the packets in the bedroom was horrible. this may save money but lets go back to filter coffee December 6, 2013
Rated 5.0 out of 5.0 by Felt like home I was surprised nicely that the receptionist had no difficulty to pronounce my last name :) She was very friendly and showed desire to assist me - anticipated me by saying how I can go to the airport early in the morning. The room was clean and big, maybe my first time in hotel in UK when I'm not feeling like cat in a box :) I had everything needed for my one night stay, even my favorite TV series on TV :) The light, the curtains and the coach made me feel like home and to be honest I was pretty unhappy I had to leave on the other day. December 6, 2013
Rated 5.0 out of 5.0 by Great location-when you know how Very friendly and helpful staff. The upgraded Executive Room was good sized and comfortable. I was surprised to realise that this hotel is across the dual carriageway from the runway, as the soundproofing obviously was so good, that I never noticed it in the room. Take the free Shuttle Bus U3 from the Heathrow Central Bus Station next to Terminal 1, 2 and 3 to and from the hotel. Buses pick up 50 meters/yards from hotel, however to return to the hotel you just get off at a bus stop across the dual carriageway. Picadelly Underground train takes you from Heathrow to Central London in 45 Minutes at a price of GBP. 5.50 one way. December 6, 2013
Rated 5.0 out of 5.0 by Comfortable and convenient for terminals 1 and 3 at LHR. I stay here rather often and it seems the service and efforts made by all the staff just keep getting better with each visit. This good service extends from the front desk through to the housekeeping staff and restaurant staff. Courteous and efficient and the rooms are of good quality and quiet. December 3, 2013
Rated 3.0 out of 5.0 by 只能说是一般 希思罗机场附近的假日,价格贵,服务一般。基本上是能算是及格吧。 房间比较小,比较下来可能和国内的假日智选差不多了。服务说实话,基本上没有,而且我去的时候把我原先的预定房间擅自改掉了,经过交涉,因为没有房间,只好换到了给残疾人住的房间。 最后说一下,刷卡的时候不能选银联,只能走visa/mc/ae之类的。 December 3, 2013
Rated 4.0 out of 5.0 by Good Pretty ok, but transportation connection is not that good. Will be good to organize shuttel like other hotels arround, to get to main locations. Bathroom has shimel. December 2, 2013
Rated 5.0 out of 5.0 by A+ Front desk staff! This was our 2nd stay at this hotel, and we were there for 3 nights. The front desk was very knowledgeable and welcoming and answered every question we had, including tips for restaurants within walking distance, as well as metro, bus and taxi prices. The wait staff in the restaurant were very personable, and the food quite good. This is an extremely quiet hotel for being so close to the airport. We even booked a 3-hour private towncar tour of London through the hotel, and we really enjoyed every minute. We were picked up and dropped off at the front door, and it couldn't have been more convenient, since we didn't have a car. We will definitely stay at this property again on another trip. November 30, 2013
Rated 5.0 out of 5.0 by One of the best Holiday Inns I've stayed at. As the title says, this is one of the best Holiday Inns I've stayed at. Upon arrival, my expectations weren't too high. The building was very '1960s tower block' and looked a bit miserable. Having found the entrance (it takes a while to find, especially coming from Wembley Stadium station!), I checked in at the hotel, and from there onwards, everything was fantastic. Throughout my one night at the hotel, between check in and check out, every member of staff I came into contact with was trained to perfection. The management of this hotel are clearly doing a fantastic job at recruitment & training, as this was with no doubt the best staff crew I've ever been served by at a hotel. They were all polite, friendly, helpful and respectful. I was welcomed by the check-in lady as a platinum IHG Rewards member, and offered a complimentary drink or points bonus as usual. I was also given a pre-printed letter from the hotel management. They have made the effort of preparing welcome letters for platinum members, giving them a welcome to the hotel, showing current points balance as well as outlining the platinum benefits at the hotel. This was the first time I've ever had this at a holiday inn. My room was on the 10th floor, an executive room I believe, and it was clearly refurbished in the past few years as it was a beautiful room (photo attached). The view over London was also fantastic, just a shame I could only see it at night. The dinner was in the form of a buffet. Don't let that put you off though; the food is of an extremely high standard. Even better was the service in the restaurant. Staff were extremely attentive but not intrusive. When I got up to get my next course from the buffet, I would return and my table would have been cleared of the previous course. Staff were there if I needed them, but not intrusive at all. Just a pleasant 'How's your meal, sir?' from a man whom I assume was the restaurant manager. I had a very good night's sleep, the bedding was excellent quality and very comfortable. I awoke in the morning to my scheduled wake-up call, precisely on time, and opened my door to find a complimentary copy of the 'i' newspaper waiting outside my room. With complimentary water & chocolates in the room, as well as a chargeable minibar and room service, there was plenty available for drinks and snacks. There were also bathrobes, slippers and luxury toiletries, as well as a rain-style shower in the en-suite, which was very nice. Overall I really enjoyed staying here, and wouldn't hesitate to return. I believe it is a franchised Holiday Inn (as most are), but the management of it clearly have an outstanding perception of customer service - the efficiency and helpfulness of everything during my stay was exceptional; this place definitely deserves more recognition since perfecting customer service like they do is a very fine art. If I had to give one downside, it would be that breakfast only starts at 0630 - I'd have liked to be able to leave earlier than I did, as I had to get into central, and have breakfast shortly after 0600, but this was only a minor issue, and probably won't affect most people who I'd imagine are here for wembley stadium/arena. November 30, 2013
Rated 3.0 out of 5.0 by Average Room but friendly staff Room is below average of what I am used with Holiday Inn. Size of room is more comparable to Express HI. Staff is very helpful and made my stay accomodating. November 27, 2013
Rated 5.0 out of 5.0 by All round excellent service at an exceptionally reasonable price I would like to thank the very helpful and kind staff who made my disabled mother and my short stay a very pleasant experience. November 27, 2013
Rated 5.0 out of 5.0 by Enjoyed the stay Staff is very accommodating and friendly. Food is excellent. November 22, 2013
Rated 5.0 out of 5.0 by Ideal for overnight s at Heathrow Ideal for a stopover before an early flight, with regular shuttles (4.50 GBP have change ready) from outside the door. Staff were friendly, very efficient and helpful. The tea making facilities, which included hot chocolate and biscuits, were very welcome for a late night arrival and early departure. November 21, 2013
Rated 5.0 out of 5.0 by Clean, nice and good access to Heathrow I spent a night at this hotel ahead of a flight out the next morning. The staff was helpful at check-in and making arrangements for the "Hoppa" shuttle service was easy with the self-service kiosk in the lobby. It was 4 pounds one-way for a trip to the terminal. Shuttles arrived every half-hour, but make sure you get on the right bus to your terminal. The arrivals alternate every 15 minutes. I left out of Terminal 4 and it was a good 25-30 minute shuttle ride so plan accordingly. The room was very nice and clean. I was facing the road, but heard no road noise and no airport noise. There are 3 Holiday Inns in the immediate Heathrow area and I had stayed at the M4, Jct. 4 location previously. I think both were very good and very similar in value and room cleanliness. November 20, 2013
Rated 5.0 out of 5.0 by Excellent Visit This is the second time I have stayed at this location. It is very clean, friendly, and accommodating. I will definitely stay here again on my next visit to London. November 18, 2013
Rated 4.0 out of 5.0 by Welcoming reception Staff and outstanding breakfast. I stayed one night whilst waiting to catch an early flight. I am a Platinum Elite member and was truely treated as one with a very helpful receptionist advising me and ensuring my stay was as comfortble as possible including an upgrade. I booked breakfast at checkin on the advice of the receptionist which saved me £6 and was extremely impressed with the quality and choice of the English breakfast. Thankyou very much and I wil certainly stay there again in the future. November 15, 2013
Rated 4.0 out of 5.0 by good hotle good and clean roon, very friendly staff, the breakfast limited choices, very good location for the Transit traveler. November 14, 2013
Rated 2.0 out of 5.0 by A Disappointing Experience Our room was clean and comfortable. However, it lacked a hair dryer and the towels were not clean. Also the room was not ready in time and we had to wait in the lounge. We ordered some snacks (sandwiches) in the bar. The order took over 40 minutes to arrive. The sandwiches were basic e.g. cheap ham slices on dry sliced bread, and were seriously overpriced. We expected far more of this hotel and feel unable to recommend it to others. November 13, 2013
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