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Rated 4.2 out of 5 by 664 reviewers.
Rated 4.0 out of 5.0 by convenient great idea to offer free wifi. clean and confortable beds July 11, 2013
Rated 3.0 out of 5.0 good except for the food and drink service was excellent everywhere--at the desk, when I called about a temp problem in the room, and in the bar area. But the food was atrocious--burger, quiche, bad, very bad. Mojito--I am a fool for even ordering one, but I thought I would try. Nothing like any mojito I have had or made. People in the bar were very nice, but how about a little training for cocktails and for the chefs?\ btw, the outer window did not close all the way. Needs fixing. But surprise, the inner one helped to keep the noise level down. July 10, 2013
Rated 1.0 out of 5.0 by Terrible service experience We arrived at the hotel mid-afternoon and were short of cash to pay the cab driver. Cab driver could not accept Visa. Hotel manager advised us to use the ATM in hotel lobby which we did, but would not accept because we did not have Euopean chip on card. We asked the hotel manager to advance us cash against our room charges. She said they couldn't do it because 'it was against hotel policy.' I told her that other Holiday Inns do this type of transaction upon request. The hotel manager basically told us we were on our own and she would not help. We found this attitiude extremely callous and condescending--she left us high and dry and we will never return that hotel again. July 10, 2013
Rated 5.0 out of 5.0 by Very nice place to stay for the price The rooms were very comfortable and I never heard planes taking off even though the airport is very close. I had the in-room breakfast and it was pretty good but a little expensive. The staff were all very friendly. It was frustrating to have to pay for WiFi, but there is a business center with two computers and two printers where you can have free internet access. This room was never busy, so using it was no problem. I wish I had realized sooner that taking one of the public buses back and forth from the airport and hotel was free. That was a very convenient option, but it's really only useful if you don't have a lot of luggage. If you do, then it's probably better to take one of the Hoppa buses or a cab. Overall, I was very pleased with my stay here. However, I wasn't really at the hotel for very long. I was enjoying London for most of my stay. :) July 7, 2013
Rated 1.0 out of 5.0 by Left exhausted I've stayed at this hotel often and the food is excellent the staff helpful, transport links to the airport excellent, beds good and the rates good. HOWEVER, my last stay was very poor. The rooms in the wing to the left of reception are noisy and I did not sleep well. The rooms to the right are much better. The problem sounded like intermittent flushing through the pipes (on a 15 minute or so cycle). No idea what it was, but you could patent it as a torture technique. I was exhausted when I left. July 7, 2013
Rated 4.0 out of 5.0 by comfortable bed and quietness despite close to the airport I have appreciated to be close to Heathrow in a quiet room with view on the runway watching airplanes taking off. July 6, 2013
Rated 5.0 out of 5.0 by Restful stay. Overall excellent experience. The fire doors were something to overcome and a bit confusing at first, but not a problem. July 6, 2013
Rated 1.0 out of 5.0 by They Nickel And Dime You For Everything We stayed at this Holiday Inn at the end of our trip to the UK. In our 26 days traveling around the entire UK (England, Scotland and Wales) and staying at various types of accommodations (B&B, Hotels, Guest Houses, etc), this is the first and only time we were charged for WiFi, parking and breakfast. There were expensive added fees to park our car in the car park below the hotel. There were moderate added fees to use the WiFi. And an outrageous added charge to enjoy breakfast in the morning. Not only that, but the service was subpar. The staff at the front desk were unfriendly and unhelpful. We stayed two nights here and on the second day, both of our room keys stopped working, we had to go get them reactivated. The only redeeming quality of this hotel is that the food in the restaurant was delicious, and the wait staff in the restaurant were helpful and friendly and accommodating. I will not be recommending this hotel. There are much better places for less money that have these amenities included. July 2, 2013
Rated 5.0 out of 5.0 by great location great service we had 2 rooms booked requested together which we had the rooms were larger than many hotel rooms they were very clean and all you needed was in the room as you were so near to the airport you could not hear it at all all the staff were great food in the restaurant was very nice yet a bit expensive would stay here again July 2, 2013
Rated 1.0 out of 5.0 by Impossible to find! "Close" to Heathrow, but not "convenient" to Heathrow! Finding this hotel was a nightmare. I thought being right by Heathrow would make the morning departure easy, but I was wrong! We arrived by cab, only after finding every other Holiday Inn near Heathrow. We could not find any signs directing us to the hotel, and drove right past reception without seeing it, because it was not clearly marked and looked like a service entrance of some sort. When we finally found the lobby, it had the acoustics and ambience of a parking garage. It was very difficult to sort out what was being said by the attendant. Neither breakfast nor internet was included (I am a Gold Priority member - loyalty should mean something!), so we paid almost GBP28 for two breakfasts. It was good enough, but not worth the price. The room was tiny (it felt like a dorm room), water was tepid in the shower, and the only outlet that was far enough up on the wall to accept a prong converter and the plug for my hair dryer was not near a mirror. The room was stuffy - couldn't sort out the a/c, but it was cool enough because England was not having summer heat. Bed was comfortable, sheets were clean. If you want to check your flight information or email home, you will pay GBP10 for internet. Flight information from the airport is available on monitors in the lobby, but we spent almost 10 minutes waiting for our flight information to scroll up, but no luck, because our flight was an hour beyond the times that were being displayed. They should provide an internet connection whereby you can type in your flight information and get results from your airline, rather than wasting your time waiting for 30 pages of flight information to slowly roll by. Because of this system, I missed my Hoppa by 1 minute. I chose this hotel because it was near Heathrow, and I figured that would mean "convenient". Well, guess again. The Hoppa bus (extra charge) to Terminal 4 takes 40 minutes, and arrives every 30 minutes. so, if you miss a Hoppa, you will not get to Terminal 4 for 70 minutes. Taxi is GBP18 to Terminal 4. I chose that option when I realized how long it would take to actually arrive at Terminal 4 using the Hoppa. Taxi took about 7 minutes. My taxi from Chelmsford took only 75 minutes - I could have more easily left there a bit early and been deposited directly at Terminal 4, and not had to struggle through 5 fire doors to get to my room! We split taxi fare 3 ways, so GBP90 from Chelmsford was GBP 30 for me. By the time I bought breakfast and paid for my taxi, I had spent GBP32!! I will not stay here again. It would be better to stay in London hear the Underground line that goes directly into the terminal, than to suffer through a night at this Inconvenient Holiday Inn. July 1, 2013
Rated 5.0 out of 5.0 by REALLY GOOD STAFF EXCELLENT ROOM I have used this hotel before and I will use it again. From amenities to location this HOLIDAY INN has everything. June 28, 2013
Rated 4.0 out of 5.0 by Changed Rooms! Upon arrival my room seemed very hot and later after a couple of hours I realised it was not cooling. I asked to change rooms and was immediately accomodated in another room on an upper floor which was facing the Airport but was very quiet, and I had a good nights sleep. Light meals and a buffet could be had for almost the same price as breakfast! June 27, 2013
Rated 1.0 out of 5.0 by unsatisfactory experience When I approach front desk receptionist didn’t even look at me and didn't say a single word. I put my passport on the desk. WITHOUT asking he just took it to find my booking. Then he took my credit card from my hand - WITHOUT asking (!) - and put details in the system. The only words he said were: ‘Breakfast or transport for tomorrow?’ For the whole ‘Checkin in’ process he didn’t even look at me once. Zero recognition for a Platinum Member. Forget about upgrade. My room was typical for Holiday INN standards, but the main wall had a big hole in the middle with some black powder around it (picture taken). As a building engineer I know it would takes lest then 3 minutes to fill it with filler. One more thing. If you are planning take a shower in the morning (or any time) you will have to wake up earlier and leave hot water running for about 10-15 minutes. It takes so long for the hot water to magically appliers in your room. June 27, 2013
Rated 5.0 out of 5.0 by good airport overnight stay location It was an excellent hotel stay experience, enabling me to relax before my flight. The bedroom was spacious and I found everything I needed. The breakfast was very good and the staff were very helpful at all times. I will stay there again when travelling from Heathrow. June 24, 2013
Rated 4.0 out of 5.0 by Quiet night Convenient location, friendly & accommodating staff, excellent wi-fi connection. June 23, 2013
Rated 4.0 out of 5.0 by Nice room & nice bar & good breakfast (not included) Very nice hotel with good staff especially being very close Heathrow's main runway. Hopper Bus can be slow in the morning so allow time. ONLY grumble NO AC in the rooms & it couldn't be repaired over 2 days ? Note Walking distance to 3 Magpies Pub if you would like a change. June 22, 2013
Rated 2.0 out of 5.0 by Fell short of expectations in almost all areas Compared to many other Holiday Inn Express locations, I was disappointed in my stay at this location. Room rates were slightly higher than other locations I have stayed. I was disappointed that basic amenities like internet service came with additional charges. Rooms were small, and my heat/ac did not work. Shuttle service to the airport was not included, I had to purchase advanced tickets and the bus ride took 45 minutes to reach the airport. TV service only included basic channels. June 21, 2013
Rated 5.0 out of 5.0 by Clean, Pleasant with great service Great Staff, Rooms, Food, Drinks...Hotel location great for the Terminal 3 at Heathrow. Comfortable beds and exceptionally clean. Staff could not have been more helpful. Great night stay with Dinner and Breakfast of high standard. June 20, 2013
Rated 1.0 out of 5.0 by Poor experience I often stay at the Holiday Inn Heathrow and have generally been very happy. However my last experience was very poor. Having arrived late due to a flight delay I was very disappointed at the buffet food available. My colleague, whose room I also booked, was twice disturbed in his room by the maids, had a broken shower and was given a non usable internet access code. At checkout the desk staff attempted to charge me the standard rate even though I had booked my room at a discount on the Holiday Inn website, this applied also to my colleague. Had I not noticed the large price difference I would not have challenged this. Even worse they asked me to give them a copy of my reservation which I printed from their own website. After many years of staying here this was the last time I will do so. There is no excuse for such a poor experience at what I consider to be an expensive hotel. June 19, 2013
Rated 3.0 out of 5.0 by Still Charging for Internet in 2013! Holiday Inn are still charging for internet - at an airport hotel! As a GOLD member, I am happy to forego my sachet of Hot Chocolate and fizzy water for FREE INTERNET. Listen to your most valuable customers - we want and expect FREE internet. Seriously, I will only book hotel who provide FREE INTERNET. June 18, 2013
Rated 4.0 out of 5.0 by Convenient location for Heathrow terminal 3 Accessible via free public buses from Heathrow Central bus station, the journey time is about 5 mins. Ask the information desk in the bus station for bus numbers and stands. The bus stop is near the hotel but you have to walk round to the back of the hotel, away from the road to get to the entrance. Walk along the access road into the car park rather than following the sign with the big curving arrow which takes you the longest way round the back. The hotel shuttle (£4.50) runs every 15 or 20mins from the hotel to terminals but not always to time so allow a few extra minutes. Hotel staff were very professional. The room and bathroom were fine but a little tired considering the price. I didn't use the restaurant. June 17, 2013
Rated 4.0 out of 5.0 by Internet policy is bad This is a nice hotel with a very friendly staff. However, if you pay £10.00 for the Internet, it only allows you to hook up one device to the Internet. Between myself and ,my daughter we have two iPhones, an iPad, and two laptop computers. It's just wrong to expect me to pay £50.00 extra for Internet for 24 hours. Breakfast was typical full English with beans, etc. the bacon was tough and chewy. The best way to get here from the airport is by free bus. The front desk said it would only be a £5.00 or so by taxi. If you leave from terminal 4 (Delta Airlines), its more like £18.00. If you're coming here by way of the Piccadilly line, get off at terminal 1,2,3 and take the five minute free bus. Priority Club benefits were pathetic... Just a card giving you 10% off meals. June 17, 2013
Rated 4.0 out of 5.0 by Close to Airport, good value for your dollars or pounds! Great location, quick ride to airport. We enjoyed a good meal in the resturant and a good nights rest. For as close to the Aiirport as this Hotel is there was no noise from the planes . June 16, 2013
Rated 5.0 out of 5.0 by Very Helpful Staff The desk clerk who checked us in was extremely courteous and pleasant. He recommended several local restaurants, one of which even sent a car to pick us up and bring us back at no charge. It was excellent. Further, he suggested we hire a local car service to bring us directly to "departures" at our airline terminal, rather than wait around for the long public bus ride to the terminal drop- off. It was well worth $1.50usd. more than the bus trip. June 11, 2013
Rated 5.0 out of 5.0 by Great Hotel A very nice hotel and the staff was excellent! I highly recommend. June 10, 2013
Rated 5.0 out of 5.0 by Recommended property Just an overnight stay but a welcomed relief from airplanes. Room was awaiting us. Comfortable accommodations and the restaurant was quite good. Staff most accommodating and friendly. June 10, 2013
Rated 5.0 out of 5.0 by Great location, high level of service and rooms Really great location for the airport, fifteen minutes by shuttle bus to Heathrow terminals, excellent service, good sized rooms, very comfortable environment and would definitely stay here again when using Heathrow airport, made my journey much easier. Thanks for a great stay. June 9, 2013
Rated 5.0 out of 5.0 by Excellent location and great value for money We were very impressed by the standard of comfort and service provided by staff. The rooms were spacious and comfortable and the location could not be more convenient for the airport. All-in-all a very enjoyable stay. June 7, 2013
Rated 5.0 out of 5.0 by Great staff Hotel to standard expected of Holiday Inn. Staff were very friendly and welcoming. June 5, 2013
Rated 4.0 out of 5.0 by Good service and excellent breakfast The porter Eugene was excellent, we had a lot of luggage and a young child in a stroller, he was very gracious and helpful. The room was adequate however I did not like the lighting system where you have to put your card in the slot for light, this meant you either have total darkness or lights on. I was very pleased to get a free breakfast and the food and service was very good. Having just stayed in a Holiday Inn Express in down town London the price (I was able to prepay) was excellent. I usually travel in Canada and North America and have been unable to get such a good Holiday Inn at such a good price. June 3, 2013
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