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Rated 4.2 out of 5 by 772 reviewers.
Rated 5.0 out of 5.0 by Amazing room and service but EXPENSIVE FOOD The facilities and hotel room were great- there was a mini-fitness centre and good overall staff friendliness- but the food was quite pricey! December 18, 2014
Rated 2.0 out of 5.0 by Comfortable room, but poor service I stayed at the Heathrow Holiday Inn for 1 night in early December with my mother in a twin room. The room itself was very comfortable for two people and had everything we needed. However the atmosphere in the hotel was not relaxing and the service provided by the staff was poor. When we arrived the hotel was very noisy with a party, so it was difficult to check in and very busy. The lift was broken and it took a long time for someone to help us with our bags. The next morning we had to carry down our heavy bags ourselves as there was no one available to help, even after asking a number of times. If you need somewhere close to Heathrow it is OK, but there are plenty of other hotels close by. December 16, 2014
Rated 4.0 out of 5.0 by Decent hotel close to the airport Good hotel with very good and helpful staff near the airport. Finding the hotel entrance was a little difficult but somehow managed it. The restaurant has a lot of options and the food actually tastes good. Will stay again if in the area. December 16, 2014
Rated 5.0 out of 5.0 by LIKE NEW! When I booked this room my husband warned me that being so close to Heathrow the hotel was probably well used and would be pretty worn at at the edges. He couldn't have been more wrong! This place was like new and the staff were amazing. I was travelling with my 14 year old daughter and the hotel felt so safe i even let her go down to the restaurant on her own, something I've never done before. The staff helped me store my heavier luggage and arrange a taxi the next morning for the same price as our hopper tickets which made the whole transfer process so much easier and our driver was charming. The business suite allowed me to easily print out my boarding passes without charge. This hotel made my leaving England very smooth and stress free. December 16, 2014
Rated 4.0 out of 5.0 by Good rooms but noisy restaurant The rooms are very good but the restaurant is unfortunately very noisy and not a place where you can relax and enjoy the meal. I have stayed at this hotel 3 times and in all occasions the noise level in the restaurant has been too high. Last time a christmas party with +30 persons took place and when the music started it was hammering thorugh the building. December 16, 2014
Rated 3.0 out of 5.0 by HI HEathrow Shuttle surface to the hotel from LHR is poor to say the least. If you are used to good HI service and support this is not to their usual standard. December 15, 2014
Rated 5.0 out of 5.0 by Great reception help A warm smile greeted us. A clean room. The bar staff were very busy but we're still welcoming and happy to help. Would use the hotel again when needed for a early flight from Heathrow. Thank you to all staff on Wednesday 9th December 2014 December 15, 2014
Rated 4.0 out of 5.0 by London Heathrow Business This hotel has a great staff and great rest and breakfast. The entrance is not exciting and the lobby is small and uninviting. The room and staff make up for this and transportation is easy and quick. I would stay here again if on business. December 15, 2014
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