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Rated 4.2 out of 5 by 704 reviewers.
Rated 5.0 out of 5.0 by memorable stay receptionist had a great personality, a upgrade was a bonus April 3, 2013
Rated 4.0 out of 5.0 by Good location. Pleasant room, comfortable bed & no noise from the airplanes. Food in the restaurant was very good, we had an evening meal & breakfast. March 30, 2013
Rated 4.0 out of 5.0 by Enjoyable stay I always like staying and working (I run sales and management courses) at this Holiday Inn, the staff are great and the food (room service) is good, actually the room service food was better this time than the restaurant. A little disappointed with the room - it had an adjoining room / door and the people next door were noisy! Must remember to request no adjoining room next time. Over all a good stay. Will return. March 29, 2013
Rated 3.0 out of 5.0 by Overall service ok but Internet is not free and is expensive. Please have in mind that Internet has an additional charge and even if you are Priority Club Platinum you will not get it for free. Due to misinformation at check-in and the fact that I thought that free Internet was a Platinum benefit, I was surprised by the Internet fee in my bill at checkout. March 28, 2013
Rated 5.0 out of 5.0 by Handy for access to terminals A good hotel of a respected brand. Parking overnight, is expensive and for guests staying one night, it should be free, but that's a minor gripe. I was recognised as a Priority Club member and apologised to because an upgrade was not available, but the hotel had provided a goddie bag, which was unexpected and a nice touch. I recommend this hotel for it's easy access to Heathrow Airport, but would use it if I was in the area for business or pleasure. March 28, 2013
Rated 5.0 out of 5.0 by Heathrow Overnighter Comfortable room. Nice and warm in very cold weather. Dinner roast and meat pie were comfort food at its best, which is just what you need when you are travelling. The Hopper bus was cheap if you pre-bought ticket at lobby machine(GBP4). Airport to hotel in a black cab was GBP10 with tip. Good shower too! March 27, 2013
Rated 4.0 out of 5.0 by Good Holiday Inn In short, great hotel. The room is nice and fresh, bedding are comfortable and bathroom is adequate. The bar menu is good, simple, lake of choices but the principals are in. The staff are nice but for the 3 days I was there, I find lots of inexperienced staff, not really an issue but take time to get the right information. The more experienced staff were good, but seems overwhelmed by providing good service to the client and train the new staff at the same time, for example I find strange that 3 staff where behind the bar but only 1 was serving drinks, knowing that the bar was busy...The morning staff were great, good breakfast and you can order an omelet or fried egg to the chef in duty, all was very friendly and professional. All along a good experience and I would come back. March 26, 2013
Rated 4.0 out of 5.0 by Well appointed rooms and great service The hotel is conveniently located to the airport, the service is great , staff are friendly and helpful . I would recommmend this to anyone who is travelling thru the UK and needs to be located close to the airport March 25, 2013
Rated 4.0 out of 5.0 by Very comfortable The proximity of this hotel next to the northern runway of Heathrow Airport is great for its location. I had a room opposite the A4 (Bath Road) and the runway and, due to the quality of the double glazing, I had no issues with traffic/aircraft noise. The beds are comfortable, the sound from the heating/air con system is not onerous, the curtains keep out light really well. The bathroom was clean, everything worked and there was plenty of hot water. The room itself contained all expected amenities although it was a little odd that the ironing board was hung in the wardrobe in a manner that prevented the door from closing. This was easily remedied. The reception staff were very polite, helpful and friendly. The room service staff were equally nice. The food via room service was good, there was a decent selection to choose from and the food arrived within a good time. I would definitely stay here again. March 25, 2013
Rated 3.0 out of 5.0 by getting to the hotel and airport OK, this is easy IF you know what you are doing. Unfortunately, the bus driver took us to the wrong Holiday Inn (there are 4....we had the street address, but it didn't help). The desk at the wrong place was able to direct us to the right one, but by then we were tired, wet, frustrated, etc. London hotels cannot run shuttles to/from the airport. There is a "Hoppa Bus" for 4.50 pounds per person, which is highway robbery. The free bus will get you less than a block from the hotel IF you get on the right bus and the driver helps with the right stop. DO NOT use the 255 bus. It does not go to this hotel! From the hotel to Heathrow, the U3 leaves from the same side of the street as the hotel or you can cross Bath Road and take one of several different bus numbers. Unfortunately, the hotel staff want to sell you the Hoppa system. OK, hotel in general. Clean, neat, OK. There are a series of double doors (about 6 sets!) that you have to go thru to get to the elevator and then to get to your room. This is a real pain with rolling luggage as you must open the first, get yourself and luggage the second and repeat. Walk a short distance and do it all again. Food is expensive. Take the free bus to the pub or to McDonald's. March 24, 2013
Rated 4.0 out of 5.0 by Great Airport hotel An airport hotel needs to give you: 1. Pleasant service - if you are polite and decent, you will be treated at least as well. 2. Good location. 3. Good atmosphere. 4. Decent food and facilities. So, for '1' I score 5 because the staff are so polite and helpful that that they deserve no less. For '2' they score 5 because no main hotel is closer. For 3 they score 4 because they are great but there is always a rogue guest. For 4, it's s 4 also. The food is fine for it's hotel class. There is no Bridge Club - but if you really want that try somewhere else. March 24, 2013
Rated 3.0 out of 5.0 by Close to airport, but difficult to get to the airport from Hotel Stayed for one night, arriving mid afternoon and leaving early next morning. Chose this hotel as I thought it would allow very easy access the airport and also easy acces to London City centre. Had to walk to nearby public bus stop and wait for 25 minutes in the rain to get free bus to Airport bus centre, then took express train to Paddington. All in all took about 1 hour 15 mins from Hotel to centre of London... To get to airport next morning I decided to order a taxi, which was timely but expensive for such a vey short jiurney. The Hotel really needs to provide a free 24 hour shuttle to the airport - similar to the service provided by virtually all US airport hotels. March 22, 2013
Rated 5.0 out of 5.0 by Convenient, comfortable and welcoming A warm welcome from the friendly staff, a comfortable room and a great breakfast - just the way to prepare for a flight. March 22, 2013
Rated 5.0 out of 5.0 by Heathrow Stay Overnight stay with parking for early flight next morning. Good modern hotel, easy to find. Clean with good size quiet rooms, comfortable beds. Staff very good and attentive. March 22, 2013
Rated 4.0 out of 5.0 by Value for Money / Service Generally speaking this Hotel provided good value for money. Concerierge servide was very good. Sara was particualry helpful. Breakfast buffet was very good as was the evening dinner buffett too. My only negative was the outrageous charges for inroom Wifi, but that being said, we could go down to the business centre and log on for free. March 21, 2013
Rated 3.0 out of 5.0 Price of WIFI The price of WIFI connection is unacceptable! You have us pay for something that almost everybady has available at home!!!! Should be included in the fee. March 21, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay Very difficult to access from M25 but eventually found the hotel. Very glad I did as it was excellent. Food in restaurant was excellent value for money and delicious. Room was good with every amenity required. Overall a pleasant stop off point before following days flight. March 20, 2013
Rated 3.0 out of 5.0 by Basic I didnt realise there are four Holiday Inns near Heathrow. If possible, book another. This one is like a motel. Also we had to pay £12 to park our car overnight (despite being paying guests) and no breakfast was included. So by the time you add up all the extras, you would be better off paying more for a better hotel. March 18, 2013
Rated 4.0 out of 5.0 by Better inside Looks like a modern prison from outside, but the room was comfortable and had all the essentials. Hard to get nearer to Heathrow central so good for an early start. Although large airport hotels tend to be soulless, some staff were human and helpful. The receptionist had a particularly good blend of efficiency with friendliness. 'Extras' looked pricey, but the nearby pub (with free wifi) and bus stop mean that alternatives are easy to find. March 18, 2013
Rated 5.0 out of 5.0 by Spacious room, clean and comfortable. The check-in was smooth, staff were welcoming and friendly. The room was spacious and clean. The bathroom was a good size. Breakfast was more than adequate. Free wifi in the room was limited to 30 minutes per day - I wish the duration could have been more generous, say, two hours. The hotel was obliging to safe-keep our luggage after we checked out, as our flight out of Heathrow Airport was in the evening. Th hotel is well- served by buses plying between Heathrow Airport and the hotel. They ran very much according to schedule. March 14, 2013
Rated 5.0 out of 5.0 Location & comfort with great staff I travel all over the world and using Holiday Inn hotels + Hilton brand. My experience of this Hotel in London Heathrow is that Staff are very helpful with any kind of request to help you. The Bar meal food is excellent as is the beverage and service, with comfortable relaxing room. Highly recommended March 14, 2013
Rated 4.0 out of 5.0 by A Good Choice for Overnights Near Heathrow As we stayed on rewards points I don't know how reasonable this property is if paid for in currency; restaurant prices are not inexpensive, although both the light supper we had on arrival and the continental (cold) breakfast buffet the next morning were well-prepared. Our room (1211) was reasonably sized. Hanging space was limited. What storage there was in the room was open except for one large drawer. This was no deterrent for a one night stay, but the lack of drawers and limited hanging space would probably become annoying on a longer stay. Room and bathroom were spotlessly clean, and bedding was of good quality and comfortable. Despite our proximity to the airport, our room was very quite; we also appreciated windows which could be opened for ventilation; despite our having it open the room remained quiet overnight. Staff were excellent; without exception for the ones we had contact with. A package addressed to me was turned over even before I'd mentioned it. Because I'd researched beforehand, I was not surprised that the hotel did not have any sort of complimentary shuttle service to and from the airport; the available transportation is the H-4 hotel "Hoppa" bus which is BPS 4.00 each way. It seems to me that most airport oriented establishments would have some system organized for free or inexpensive transport to and from the airport. Broadband internet access was, as is the case with many UK hotels, quite overpriced, but this was tempered by the fact that the first 1/2 hour is free; generally that should be enough for many travelers to check and respond to their email. March 13, 2013
Rated 5.0 out of 5.0 by Changing experiences added to overall splendid impression Having spent many happy and comfortable days and nights in this hotel over several years,my wife and I decided to take advantage of the 'business meeting facilities' that are on offer. We could not have been more agreeably surprised: perhaps on reflection as the previous 'domestic' stays had been so enjoyable and successful we should have expected this business extension to be of a similar standard. It was! The meeting room was equipped to a high professional standard, the staff on hand were knowledgeable and friendly and the crowning glory was the buffet lunch offered to our delegates. Everyone of our guests enthused and have asked us to hold future meetings in this hotel and the answer from us is a resounding - YES PLEASE! March 13, 2013
Rated 5.0 out of 5.0 by Perfect for Heathrow Airport I have stayed at this hotel many times in the past and been happy with my stay, but this was my first visit in quite a while, and I was astonished at the improvements. From the friendly greeting upon check-in to the courteous and efficient check-out, this is now a hotel that punches above its weight in terms of customer service. I had a bar snack rather than use the restaurant for my evening meal and the variety and pricing structure was excellent with something for everybody and all budget levels. My room, which was an Executive non-smoking room was well furnished and comfortable, and the bathroom was clean and functional with good quality amenities. If I had any criticism of the hotel it would be only regarding breakfast, since by the time I went down for this meal, (08.45), the buffet was looking a little tired. Staff on duty were good, however, and a delicious omelette was brought to my table. As a pre or post flight hotel this particular Holiday Inn is ideal, and of course there are Hotel bus connections to all terminals at London Heathrow Airport. March 11, 2013
Rated 5.0 out of 5.0 by Great location and great staff During my stay in the hotel i found the staff very kind and helpful with all question or request i had, the location of the hotel is really great if Airport approach is needed. Public transportation is very accessible. The rooms are very clean and looking good. March 10, 2013
Rated 5.0 out of 5.0 by Great choice at breakfast This holiday inn was great value as the breakfast choice is so vast. The rooms were very clean and the whole hotel smelt nice. The drinks at the bar were a bit expensive but not unexpected. The staff were friendly and helpful and made sure we were well looked after (booking taxi to airport). It is confusing that one holiday inn is on sipson road and another is on sipson way so be aware. March 10, 2013
Rated 3.0 out of 5.0 by Beds are comfortable but the rooms are very small. We have used this particular Holiday inn because of the location And nothing else. Over the past 10 years we have been here for 5 times. I am over 75 years and yet the staff gave me the room farthest from elevator. I did not get any benefit for being a loyal customer or being priority club member. March 9, 2013
Rated 5.0 out of 5.0 by Great staff and service Was at this hotel running a course, training facilities were good, food was fine staff were excellent - always happy to go the extra mile! Would recommend, will become my regular Heathrow stop over venue! March 7, 2013
Rated 5.0 out of 5.0 by Above expectations Comfortable quiet room, well furnished and clean. Reasonable value evening meal and good breakfast. Very helpful reception staff. March 4, 2013
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