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Rated 4.2 out of 5 by 711 reviewers.
Rated 4.0 out of 5.0 by Great Service Staff was very kind and helpful. Staff could have been more informative to transportation back to the airport. We were only told about the hopper and not about the free bus or the train between terminals. We found out on our own. It would be good to inform guests of all the options. August 12, 2014
Rated 4.0 out of 5.0 by good service The room was very spacious and comfortable for our family. The only minor complaint was that the shower was a fixed head at adult height. It made it very difficult to shower our 4year old son and 6 year old daughter. service was excellent. there was a little mixup over the inclusive breakfast. they quickly corrected it. We'll recommended. Just the shower:) August 12, 2014
Rated 5.0 out of 5.0 by good airport hotel THe Holiday inn Heathrow was modern, comfortable, and most import, even though we could see a Heathrow runway from our room, it was quiet. Excellent service, good restaurant, nicely appointed hotel, very attentive staff. They really wanted to help and did. Only one quibble. There are two Holiday Inn Heathrows. This is very confusing. Holiday inn needs to give them different names, especially since they are on the same road. August 11, 2014
Rated 4.0 out of 5.0 by Convenient to airport, clean and comfortable Nicely appointed room, clean and comfortable. The only difficulty I had was that there are 3 holiday inns near Heathrow airport and one is on Sipson Road and the another on Sipson Way. I stopped at Sipson Road, unloaded only to find out that I was booked at the one on Sipson Way....very confusing August 11, 2014
Rated 5.0 out of 5.0 by great team I've not stayed at this hotel for 8 months, having previously stayed here week in week out with work. I was so surprised therefore that the reception staff remembered my name, and welcomed me as though I'd not been away, yet recognising that it had been a while. The restaurant and bar staff were the same, and it genuinely made staying here a pleasure. Airport hotels can be quite anonymous and faceless but I can't fault the team here. It's not easy remembering people when so many guests are just staying one night and are never seen again, and I'd like to think that it's the quality of the team here rather than me being memorable for all the wrong reasons! August 11, 2014
Rated 5.0 out of 5.0 by Good sleep Good value for the money for a bed in which to sleep. Place was nice, clean, staff friendly, food in restaurant was good, both the supper and breakfast buffets. I just needed a place to sleep and this did the job fine. August 11, 2014
Rated 4.0 out of 5.0 Another One Night Stay! The staff are quietly efficient , the room was clean and well presented and the food served in the bar was excellent. Another enjoyable experience August 10, 2014
Rated 5.0 out of 5.0 by reccommended Very convenient location for Heathrow T1, frequent shuttle bus service to the airport. The hotel is not the newest, it's very comfortable though as well as clean. I would choose it again:-) August 9, 2014
Rated 2.0 out of 5.0 by below average Not really a Hotel Inn of my impression. The floorplan is quite odd and there is smell inside the building, may be from the open resturant. Not a good choice of mine for this time. August 8, 2014
Rated 5.0 out of 5.0 by Great hotel Have stayed in holiday inn before as always very pleased with our stay and will stay there in future August 7, 2014
Rated 5.0 out of 5.0 by Great room and comfortable bed Enjoyed our stay and very relaxing, desk staff very helpful, food great value for money. August 6, 2014
Rated 5.0 out of 5.0 by GREAT hOTEL We only stayed one night as we were flying out early next day. the room was great and clean and comfortable. there no aircraft noise even though we could see the flight leaving. Staff were all friendly and helpful. We would stay here again if we needed to be at Heathrow early. August 5, 2014
Rated 5.0 out of 5.0 by Best hotel in heathrow Holiday is easy to find if you use satnav. I booked an executive room for one night. Room was very clean and comfortable. Check in was swift and professional. Free wifi was very fast and awesome. Room service breakfast very tasty and well worth the money. I look forward to staying again soon. August 5, 2014
Rated 3.0 out of 5.0 by Clean room, ok bed and weak shower My wife and I decided to stay at the airport the night before our flight to avoid early morning London traffic. The hotel is one of many that are well-situated for this purpose. However, finding it, if you are driving, is not intuitive. Also, for an airport hotel, it is annoying that one has to pay an extra charge for just about everything. For example, hotel parking is very expensive. Also, that there is no free shuttle service to/from the terminals. The reception staff were more or less competent - with the exception of one young man whose demeanor could be improved - he was abrasive. The bar and food service were better than expected. On balance, we would probably stay at this Holiday Inn again but would explore costs and amenities at the other hotels before making a reservation. Lastly, the Wi-Fi was spotty. August 5, 2014
Rated 5.0 out of 5.0 by Lovely room, comfortable bed, and wonderful service! This Holiday Inn gets 5 stars from me on virtually every point of measurement. The room was great, hotel very clean and well maintained and the staff courteous and capable. The only slight mark off was the food was rather overpriced - though very tasty. All else was just splendid! August 4, 2014
Rated 4.0 out of 5.0 by More bar staff As I have said so many times, always a good breakfast, but not last Saturday, as I had breakfast early, fried eggs were like rubber, but the lovely waitress(possible African) made up for this. More bar staff needed at peak times ,busy taking food orders and then serving in restaurant, leaving people waiting at the bar. Water in all rooms please!!!! August 4, 2014
Rated 3.0 out of 5.0 by TV You asked about the TV channels - very poor choice if you didn't want to pay extra, but MOST ANNOYINGLY no Radio 4. You had Radio 1, 2 August 4, 2014
Rated 5.0 out of 5.0 by A very pleasant surprise! I was very, very surprised by this hotel! Great location, easy parking, large and well appointed rooms, quiet, great food, and all at a very, very attractive price. I would stay here again in a heartbeat. August 4, 2014
Rated 4.0 out of 5.0 by Fair enough for one night. The best thing about the Holiday Inn Heathrow was the friendly and helpful staff, including the manager who personally chatted with us and later on inquired how the rooms were. We arrived on a really early flight from Munich and one of us was sick, so they got us in to our rooms early! We were able to relax and order room service and rest before traveling back to Canada the following day. We did however find the hotel to be quite expensive, (typical of London) and in need of some updating; carpets, bathrooms, etc. The shuttle service to and from the airport is great, however there is nothing to do near the hotel. August 2, 2014
Rated 5.0 out of 5.0 by Great stay The front desk were very helpful and the room was very comfortable. August 2, 2014
Rated 5.0 out of 5.0 by Perfect Stay As Platinum Member of IHG got upgrade to nice Executive Room. Quiet night, next to Heathrow because of excellent isolated windows.Friendly staff. I will definetily return! Food in Restaurant average Underground Parking August 1, 2014
Rated 5.0 out of 5.0 by FANTASTIC BUFFET DINNER We chose to stay in this location as we were flying out of Heathrow airport the following afternoon. I chose this hotel as the price appeared to be very reasonable. I was not disappointed. The room was very comfortable(late checkout), the breakfast great (our request for soya milk was accommodated) and the buffet dinner was FANTASTIC! Would definitely stay here again if I was staying in this area. August 1, 2014
Rated 3.0 out of 5.0 by Separate adapter, are you kidding? In this day and age not to have WiFi in your room unless you buy a separate adapter is ridiculous. That's their setup. Nice hotel, does the job, but falls down miserably if you actually need to charge your phone or do some work! Lots of people were leaving at 6am......breakfast wasn't open yet. Early, but if that's what your customers need. July 31, 2014
Rated 4.0 out of 5.0 by Good value hotel Good airport location and access. Rooms are clean and reasonably spacious. July 31, 2014
Rated 4.0 out of 5.0 Good Hotel but Security is an Issue Same room was assigned to me and another customers. I was in the room when the other customer tried to enter the room but Good his key did not work. July 31, 2014
Rated 5.0 out of 5.0 by Another enjoyable stay This was our second stay this year and was just as good as the first. Well done for maintaining your high standards July 31, 2014
Rated 2.0 out of 5.0 by stayed in better IHG Hotels No recognition for platinum member, when checking in, went to the counter for members with heavy bags and was asked to move to the other counter, while it would have been easier for the staff to move. Lift from car park broken, no sign advising, so had to lug very heavy bags up stairs booked two rooms, and advised was for 15 year old daughter and needed connecting door, only to find separate rooms, so back to reception again who then changed to what I had called ahead for For the cost of this hotel, it needs to improve hugely in customer care to get me back again. IHG training needed for staff on Duty that night July 30, 2014
Rated 4.0 out of 5.0 by Visit July 2014 Well looked after as usual. I would recommend this hotel for anyone having early morning flights from Heathrow. July 29, 2014
Rated 5.0 out of 5.0 by Great service Had great experience with the staff and this facility. July 29, 2014
Rated 5.0 out of 5.0 by Very Happy London is expensive. Just how it goes. But if you're looking for a place close to Heathrow, with a nice bar and restaurant and easy bus service, this is a great place to settle for the night. The room was comfortable and very quiet, and the customer service--especially in the morning--was quite pleasant. It's not close to anything of note, or on an interesting piece of property, but the bar/lounge is comfortable and for getting to and from a flight it can't be beat. July 28, 2014
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