Rated 4.1 out of 5 by 398
Rated 2.0 out of 5.0 by Loud1 Over the top loud music in bar
When we arrived to check in we were greeted by ear-deafening music from a live band that was playing in the bar/restaurant. Unfortunately, the area is completely open to the registration desk and the noise was so loud I could not hear the staff person nor could she hear me. We had to SHOUT at each other in order to obtain our room key. I have never experienced anything like this EVER before and we travel frequently. It was impossible to get anything to eat or drink while this excessively loud band played. Clearly the low ceilings in the area added to the loudness. The band could have easily played at half the sound level, sounded good and been courtesy to other guests staying at the hotel. We tried to order room service and set up a wake up call, but the noise was so loud the people at registration could not hear the phone ringing. Honest!
We won't be staying at this particular HI again.
December 10, 2013
Rated 4.0 out of 5.0 by Vixen Great stay - as always
Stay here every couple of months. A very relaxing stay; easy access to the airport but a good night's sleep due to the excellent glazing. It is nice that staff not only recognise me as being an IHG Rewards member at check in but also recognise me as someone who has stayed there before. The same goes for service staff at breakfast. Quite something that they remember I have tea, not coffee! Good room; good service and good value.
December 10, 2013
Rated 4.0 out of 5.0 by MfromDurham Good value but
Everything was excellent except:
The room smelt as if it had been previously occupied by a smoker and deodorised.
The open double glazing and uncomfortably cold temperature in the room seemed to confirm this.
December 7, 2013