Rated 4.1 out of 5 by 570
Rated 4.0 out of 5.0 by Kelster74 Great Value
Think we were upgraded to an executive room which was really lovely! Newly decorated & bed was very comfy- we arrived late & left early- wish we'd got there earlier to relax in the lovely room! Only slight niggle I have is that you still need to but a ticket to the airport transfer bus as it's run by another company - which seems a bit strange, but the same for all hotels in that area I think.
July 23, 2014
Rated 5.0 out of 5.0 Continued quality
Comfortable beds, good sized bedrooms. Excellent breakfasts. Hotel is popular and rightly so.
July 21, 2014
Rated 1.0 out of 5.0 by jstrat One off bad experience
I have stayed at this hotel many times before and I’d like to say that it has always met expectations. However I have recently had one stay that certainly did not.
Upon entering my room, I was hit with a strong smell of cigarette smoke (which was odd given it was a non-smoking room)! I contacted reception straight away to ask to be moved but was politely told the hotel was full. Instead a member of housekeeping was sent up and sprayed the room. However 15 minutes after the throat burning spray had cleared, the smell was back as bad as ever. It must have been deeply ingrained in the fabric of the room for some time.
To minimise the time I had to spend in the room, I decided to go to the hotel restaurant for dinner. Another disaster! I had to wait nearly an hour and a half for a bowl of pasta! I complained to a very stressed but helpful waitress 3 times who did her best but there was obviously some issue in the kitchen (there were numerous other diners complaining about the wait as well and some were even walking out). The restaurant itself was only a third full so no idea what the issue was. When the food did eventually come, it was however very nice.
It was then reluctantly back to my room for a very broken night’s sleep due to the intoxicating smell. The smell was that bad that someone in the office the next day commented upon me smelling of smoke, it must has got onto my clothes overnight.
This is actually the first time that I have written one of these reviews but felt I had to let others know about it and hopefully the hotel management will take note. So come on Holiday Inn, if your housekeeping staff had done their jobs properly by taking the correct level of care in their role and deep cleaning the room in the first place and the kitchen better managed, this negative review would never have been written. I look forward to any future stays being back to standard.
July 21, 2014
Rated 5.0 out of 5.0 by Slowtwitch07 Excellent place near LHR
My stay here started on a high note. While her nametag indicated she was a trainee (unfortunately I caught "trainee" and not her name) the person checking me in was professional, personable and truly made me feel welcome. The rest of the stay was above Holiday Inns usually high standards. Clean, quiet, and reasonable for London, I'll definitely stay here next time.
July 19, 2014
Rated 1.0 out of 5.0 by LMHB Under renovation, avoid until completed, check your bill!
First room I was given had broken facilities (safe missing control unit, etc). Moved to another room, not great. I was clearly in the un-renovated section of the hotel which is undergoing rolling upgrades.
Internet pricing was extortionate, 24 hour price was equivalent to 4 months subscription with a mobile broadband provider - wake up! I'm also a member of the rewards program that's supposed to provide free internet. Not here I wasn't...
Restaurant charged a compulsory 12.5% service fee - really?!?
Won't be coming back.
July 17, 2014
Rated 3.0 out of 5.0 by Brian S Good comfortable stay
Close to airport nice clean hotel with plenty of facilities.
July 17, 2014
Rated 5.0 out of 5.0 by Jenny63 Great hotel
Great hotel with helpful staff and great service. Excellent breakfast and dinner. Would recommend this hotel to other visitors.
July 17, 2014
Rated 5.0 out of 5.0 by Segs Professional staff, comfortable environment and thoroughly relaxing
My wife commented about this being the best relaxing weekend she'd had for some time.
We occupied one of the newly decorated room 763 which was fantastic except that the carpet has not been fitted properly and one is likely to trip and fall as it was bunched up in areas.
Other than that, we had a very relaxed and comfortable weekend break and we are already looking forward to our next visit to M4J4 Holiday Inn.
Thank you to Toni and her colleagues at reception and Tatyana for keeping our room so tidy.
July 16, 2014
Rated 2.0 out of 5.0 by Sugarfitt Comfortable bed and room but the restaurant was a poor experience
Waited in the restaurant for 1.5 hours for the food to arrive...and then it was lukewarm! A poor experience.
July 14, 2014
Rated 5.0 out of 5.0 by Alva1951 Stuck in London
We missed our plane so we stayed at this Holiday Inn
it was a NICE choice after missing the plane we needed a relaxing place this was it . A couple of long drinks at lunch nice people with good attitudes was great.
July 13, 2014
Rated 1.0 out of 5.0 by Neil123456789 Overall Poor
Rubbish check in, rubbish room, non-smoking but smelt like an ashtray, no TV remote in room, overall poor, will not go back and ideally will not go back to Holiday Inn again.
July 12, 2014
Rated 5.0 out of 5.0 by Begsy5 Improvement
The onlyu thing I can ask for as an improvement, but I realise is logistically hard, is the inclusion of a swimming pool at the hotel. Everything else I am more than happy with.
July 11, 2014
Rated 5.0 out of 5.0 by travelDeb Was there only one night but stay was good
I did not arive until very late and was only there a couple of hours to sleep and catch my flight back out to the US. The front desk people were great and the lobby was very nice. The halls and rooms could use some updating but the room was clean and the beds comfortable.
July 10, 2014
Rated 4.0 out of 5.0 by bigal84 good quality
very helpful staff, very clean and tidy, would recommend to all thank you for a perfect experience
July 9, 2014
Rated 5.0 out of 5.0 by Kejser Very nice room and good healthy food options
I believe this hotel is really good value for money - staff is really helpful and there a 3 restaurants onsite to choose from - and unlike other hotels in UK, it is actually possible to have fresh and healthy food here at very reasonable prices
The hotel is situated in a quiet area - but still with at least two local restaurants nearby - in case you want to try something different without having to drive but just walking for 5 min.
July 7, 2014
Rated 5.0 out of 5.0 by kayejen They fixed my mistake!
Even though I made the reservation for the wrong night, the front desk staff were friendly and eager to help make it right. As flight crews had just checked out, the room needed to be cleaned. They gave us vouchers for drinks at the bar while we waited. They definitely went above and beyond for us!
July 6, 2014
Rated 5.0 out of 5.0 by ps50 Meet and greet with a smile every time!
Mr. A and his well trained colleagues provide a speedy check in making this this is one of my favourite hotels.
All staff make me feel at home.Good car parking!
Mrs C at breakfast always with a smile on her face even at 6.0am in the morning, very pleasant!
July 5, 2014
Rated 4.0 out of 5.0 by Bazza63 Late Night Stopover
Arriving very late into Heathrow, this stay proved very timely and comfortable
July 3, 2014
Rated 4.0 out of 5.0 by Jeff Dallas Hard To Find
If you know where you are going I am sure it is great. If you miss your turn you have a 30 minute return trip.to get there. Miss it again - God help you. The A/C was the best we had in Europe (one of only 3 in 12 days). Expensive ride to Heathrow but I guess as there are no free rental shuttles, it is OK
July 1, 2014
Rated 3.0 out of 5.0 by SueXyz Park, stay and go useful but some rooms in need of renovation
This stay was somewhat disappointing as the room, although non smoking, smelt of smoke (this was drawn to attention of front desk) and the room was much shabbier than rooms allocated on previous stays.
July 1, 2014
Rated 5.0 out of 5.0 by Meper Superb hotel
A had a wonderful stay during my business trip to London. The staff pays very much attention to details. Every "problem" was solved within minutes. The variety and the taste of the food is very superb!
Thank you very much for my wonderful stay!
July 1, 2014
Rated 5.0 out of 5.0 by charlie92 Comfortable and convenient
great place to stay when flying from Heathrow. Easy access to airport and M25.
July 1, 2014
Rated 4.0 out of 5.0 by Cromer Crab Reggie
My first choice Heathrow hotel, this Holiday Inn is one of the best. I've stayed on at least three occasions and the standard of the room has always been very good. One does need to leave an extra few minutes to get to the airport, but its certainly worth it
June 30, 2014
Rated 1.0 out of 5.0 by Sashku Terrible experience this time
I am regular visitor to this hotel and I had booked executive room and reception was kind enough in offering a newly refurbished executive room on 7th floor(till now it was on 1st and 2nd fllor).room number was 761.I was pleased to see the newly refurbished room.It was clean and comfortable. I was very happy till I went to bed.In the night,suddenly there was a terrible sound from other side of the wall for a minute and after that I couldn't sleep.I couldn't understand what the sound was.With great difficulty I again slept after few hours and again had the same sound in the morning.That was it.I couldn't sleep after that. Morning when I tried to see what the sound was,I realized that they have a private room besides this room which is being used by staff.The sound could be due to water kettle on the other side of the wall making noise when it was switched ON.
I was so tired the following day due to lack of sleep and I almost fell ill.
I am disappointed that the the management has not thought about this problem.
I have been a regular visitor to this hotel from last 4 to 5 years and I don't think I would stay in this hotel again
June 27, 2014
Rated 4.0 out of 5.0 by steve3235 Well above average stay
Holiday Inn (M4J4) is one of the cleaner and brighter options of the hotels around Heathrow. Good value for money and a perfect choice for a value conscious traveler or business traveler.
Wireless is a bit slow in the room, but worked very well in the lobby.
Fitness center was spacious, clean, and well maintained. Treadmills, bikes, and dumbbells available.
June 27, 2014
Rated 5.0 out of 5.0 by BigMac8 Modern comfortable room
Enjoyed a modernised room that was very comfortable. Easy access to Heathrow airport and worth using a taxi for quick transfer. Car parking options work very well. Staff very good. We did miss Sampan restaurant that was closed
June 27, 2014
Rated 3.0 out of 5.0 by Keung Arrangement of rooms
We have a group of eight persons for 4 rooms. The rooms had been arranged in different floors on different floors which was not good.
June 25, 2014
Rated 3.0 out of 5.0 by Scott19703333 OK
Ok to stay before travelling to/from London. A bit dated, but ok overall.
June 24, 2014
Rated 4.0 out of 5.0 by momto1boy Convenient to Heathrow
Hotel was very convenient to London Heathrow. The shuttle was very prompt and we were at the airport with no hassle.
June 21, 2014
Rated 3.0 out of 5.0 by sk naura bed,toilet, in room facilities
Over numerous time i have encountered a room without a refigerator which is in service.they are always out of order and its very important to me to have a chiller which is in order
Bed, beds have alot of hair strand on mattress n pillow.wonder if house keeping actually change them n tidy the room up before the nxt guest walks in.after a long working hours its very disappointing to encounter such experience wher all you wanna do sleep instead of cleaning up the bed
Hair dryer always out of order n some lights in the room
Toilet, flush system is too slow have to wait so long to flush the toilet bowl..sink water doesnt have an even water flow n lighting in toilet needs to be change.
Other than this staff are friendly n great.thank you
June 20, 2014