Rated 4.2 out of 5 by 613
Rated 3.0 out of 5.0 by alan? Business Visit
This is a good hotel close to London Heathrow, rooms are comfortable and bar/ restaurant good. shame last time i visited the lift was out of service and breakfast not as good as normal but overall this is a great stay. Parking is charged for.
July 26, 2014
Rated 5.0 out of 5.0 by Jeff5522 Comfortable Bed Close to the Underground and the Airport
Loved the location! Close to Heathrow and close to the Underground. Hoppa Bus stops on the corner...and it is free...which gives us access to everything. Very Comfortable rooms, clean, and the staff was very friendly and helpful. They had everything ready for us when we arrived and always answered our questions with a great attitude. We will stay there on our next trip to London!
July 25, 2014
Rated 5.0 out of 5.0 by PCPM Correct the balance
After reading recent reviews I must admit I feared the worst but my experience at this hotel was excellent. I realise reviews are personal to each guest's experience but I found the staff helpful and courteous from the moment I was greeted by a smile and asked how my day had been by the receptionist, recognised and welcomed as a Platinum Rewards member and given a free upgrade immediately on request. Perhaps the Manager has spoken to his staff since recent reviews but I found them all, especially in the restaurant, welcoming, helpful and polite. Although my room was on the busy roadside and facing the airport taxiway I had no problem getting a good nights' sleep due to the very effective double glazed windows. And yes, I did notice the fire doors did tend to slam a little noisily but not enough to disrupt my sleep. The door closers just need tightening up to prevent slamming. So well done everybody at the H.I. Heathrow from a guest who usually stays 4 nights a week in hotels on business!
July 24, 2014