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Rated 3.9 out of 5 by 407 reviewers.
Rated 4.0 out of 5.0 Great Service Hotel Staff had a very good arrangement for taxi service to bring us to the airport. October 26, 2014
Rated 5.0 out of 5.0 by Sleep and food excellent room excellent and food good staff at checkin good and overall nothing to complain about October 25, 2014
Rated 5.0 out of 5.0 by Very nice experience. I have been for five days in London this september, and the hotel was very nice, clean and confortable. The staff were very nice whit us and when we come back to London, I am sure we know the hotel we have to go !! October 24, 2014
Rated 4.0 out of 5.0 by Good Service, Nice Rooms. Comfortable stay overall. Good sized bedroom, fast room service and nice breakfast. Staff poilite and friendly, no problems really. October 24, 2014
Rated 5.0 out of 5.0 by Excellent service for family visit. I had to visit London with my family for a hospital appointment for one of my children at Great Ormond Street. The family room although small for four people (two double beds)was clean and adequate. The check-in and check out were smooth with excellent knowledgeable staff. The breakfast was very good and had a wide range of foodstuffs but there was quite a long queue on the Saturday morning to be seated. We ordered room service for dinner one night to save going out. It was OK but not great - I've certainly had worse. October 21, 2014
Rated 2.0 out of 5.0 by The final straw Having stayed at this hotel many times over recent years on both business and pleasure me and my family will never return again. The hotel has its advantages, sky sports in rooms ,pool and gym, rooms are dated but ok for London ,however , the breakfast is of poor quality produce not very good . As a Platinum elite member I have had many upgrades which is appreciated and also late check outs 4pm which can be a big plus when you have a young baby, however on this occasion I was told I would be charged £50 to extend from 2pm to 4pm checkout, I explained that on many occasions I had free 4pm checkout only to be told by a very rude Italian girl on reception that I had absolutely not been given these late checkouts in the past!! .... so I am a liar? No way should I be spoken or will be spoken in that manor by anyone never mind a junior. Customer service , Nil October 18, 2014
Rated 4.0 out of 5.0 by DESAYUNO El desayuno continental era muy escaso y con poca calidad, sobre todo en las bebidas, (café y zumo). October 17, 2014
Rated 4.0 out of 5.0 by comfortable as we need good service and comfortable. the staffer are nice and show me the way if we like to go to CBD. it is important for us clean and comfort which it was nice. we will back London again in near future to stay a litter long. We thank the staffers in HoildayInn. October 17, 2014
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