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Rated 3.9 out of 5 by 366 reviewers.
Rated 4.0 out of 5.0 by Triple room so nowhere to sit only on bed Good hotel but a distance from tube station. Second bed was bed/settee and very uncomfortable - springs very prominent. Nowhere to sit when in room only on bed. Very busy hotel so queued for breakfast but turnover was quick. Restaurant for evening meal was very good, food was also good with children's menu. Would not stay here again because it was too far out but we had a great time and used taxis to get to and from hotel. September 4, 2014
Rated 3.0 out of 5.0 by Mixed review Stayed at the hotel for 2 nights 30th Aug - 1st sept 2014.The reception at check in was pleasant and very helpful. However, had an encounter with another receptionist who was rude and not helpful at all. She was snappy. Which made the experience not enjoyable for a paying customer. Otherwise, nice hotel and some good staff. September 3, 2014
Rated 4.0 out of 5.0 by Location Hotel excellent but travel agent did not indicate that the child's food was chargeable (family room). Distance from underground stations too far for walking due to health condition ( Russel Square / Kings Cross). Bar September 3, 2014
Rated 5.0 out of 5.0 by Great position for Kings Cross Station. Very friendly staff. We needed a hotel with a family room near St Pancras station as we were taking the Eurostar to Disneyland Paris the next morning. This hotel met all of our needs and at a reasonable cost, especially for London! The staff were all very friendly and helpful, and happily provided a travel cot for our youngest son. Would definitely stay again. September 3, 2014
Rated 4.0 out of 5.0 by Good location, Good for fun London is a nice city! There was much more nice travel memory in my mind. September 2, 2014
Rated 5.0 out of 5.0 by The Best For comfort and customer service this is the best Holiday Inn I've stayed in so far. Upon arrival I was recognised as a IHG member and offered a complimentary bottle of wine which unfortunately since I was on my own could not make use of......but that's never happened to me before so I was very impressed. I was also given a free room upgrade to an executive room.....this was totally fantastic. I was put on the 8th floor which was lovely and quiet in comparison to the busy tourist other floors. All the time the staff treated me as if I was royalty!! The staff were very courteous, friendly, professional and very attentive. The food was impeccable. I had the duck starter which came as a surprise to me (the way it had been prepared), it was the best I have had. It was a bit busy at breakfast, but then I was still accommodated for and thoroughly enjoyed the food. The staff were always helpful, and smiling. The only thing I didn't like is the pool was packed with kids so I couldn't get a swim in. But this was one of my favourite stays, I will definitely book this Holiday inn again when I'm in the area. September 2, 2014
Rated 4.0 out of 5.0 by Disappointing Overall experience was ok but two things let it down. 1. I waited at the bar for 20 minutes for someone to serve me, I even complained to the reception staff. The barman had been away making coffees! 2. The cost wifi for any amount of time is extortionate, I have stayed in many hotels all over the world and in this day and age I would expect it to be free, at least for the first hour. September 2, 2014
Rated 4.0 out of 5.0 by Very good staff some overpriced extras The staff in the hotel were very friendly even down to the cleaner pointing us to a less busy lift at the busy morning period. However I was dissapointed with a few things. The website states the following; "Savour light bites and hearty evening meals in bright, informal Carriages restaurant. The pink-and-gold Rasa Maricham serves sizzling curries, and you can linger over cocktails and snacks in Carriages Bar. We offer Room Service and under-12s eat for free." We were charged for our six year olds meals on both evening that we stayed. I though charging guests to use the pool was a bit much and charging £10 for wifi and £11 for a movie rather excessive. September 2, 2014
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