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Rated 3.9 out of 5 by 403 reviewers.
Rated 5.0 out of 5.0 by Excellent service for family visit. I had to visit London with my family for a hospital appointment for one of my children at Great Ormond Street. The family room although small for four people (two double beds)was clean and adequate. The check-in and check out were smooth with excellent knowledgeable staff. The breakfast was very good and had a wide range of foodstuffs but there was quite a long queue on the Saturday morning to be seated. We ordered room service for dinner one night to save going out. It was OK but not great - I've certainly had worse. October 21, 2014
Rated 2.0 out of 5.0 by The final straw Having stayed at this hotel many times over recent years on both business and pleasure me and my family will never return again. The hotel has its advantages, sky sports in rooms ,pool and gym, rooms are dated but ok for London ,however , the breakfast is of poor quality produce not very good . As a Platinum elite member I have had many upgrades which is appreciated and also late check outs 4pm which can be a big plus when you have a young baby, however on this occasion I was told I would be charged £50 to extend from 2pm to 4pm checkout, I explained that on many occasions I had free 4pm checkout only to be told by a very rude Italian girl on reception that I had absolutely not been given these late checkouts in the past!! .... so I am a liar? No way should I be spoken or will be spoken in that manor by anyone never mind a junior. Customer service , Nil October 18, 2014
Rated 4.0 out of 5.0 by DESAYUNO El desayuno continental era muy escaso y con poca calidad, sobre todo en las bebidas, (café y zumo). October 17, 2014
Rated 4.0 out of 5.0 by comfortable as we need good service and comfortable. the staffer are nice and show me the way if we like to go to CBD. it is important for us clean and comfort which it was nice. we will back London again in near future to stay a litter long. We thank the staffers in HoildayInn. October 17, 2014
Rated 4.0 out of 5.0 by breakfast that must be the most unconvenient breakfast I have ever expired. Why do you have both english and continental breakfast? On the same table? Just keep it simple, a buffet and that`s it. October 16, 2014
Rated 5.0 out of 5.0 by Great weekend break Ideal location not too far away from Kings Cross, though would recommend taxi if have luggage. Staff friendly and would recommend. October 15, 2014
Rated 4.0 out of 5.0 by Good hotel near King's Cross Convenient location, good breakfast, all necessary room facilities. Decor starting to look a little tired, but overall a good hotel for London visits. Was IHG gold member, so maybe better experience than non-members. October 14, 2014
Rated 5.0 out of 5.0 by Great hotel Excellent location for Eurostar. Wonderful Indian restaurant within the hotel, really superb food and service. Rooms were very quiet and comfortable. October 12, 2014
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